ServiceNow Discovery Engineer

About the role

We are looking for a ServiceNow Discovery Engineer to join an enterprise-scale Discovery Engineering squad that executes discovery across millions of infrastructure targets on daily and weekly schedules. You will design and build AI agents that analyze Discovery logs, classify failures, identify root causes, and generate corrections to Discovery probes and patterns with appropriate testing guardrails, while also developing observability agents that continuously assess MID Server health, throughput, and coverage. The role requires hands-on ServiceNow Discovery experience including MID Servers, Patterns/Probes, and CMDB/CSDM data quality.

What you will do

• Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.
• Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.
• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

Must haves

• Hands-on experience with ServiceNow Discovery, including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.
• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.
• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.
• Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting.
• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques.
• Experience with observability technologies such as Prometheus, OpenTelemetry, alongside Grafana.
• Upper-intermediate English level.

Nice to haves

• Basic scripting experience (e.g., Python, JavaScript) to assist in automation tasks.
• Familiarity working in Agile squads alongside software developers.

Benefits

• Professional growth through mentorship, TechTalks, and personalized growth roadmaps.
• Competitive USD-based compensation and budgets for education, fitness, and team activities.
• Opportunity to join projects using modern solutions for top-tier clients, including Fortune 500 enterprises and leading product brands.
• Flexible schedule, with options to work from home or from the office.

Recruitment process

Asynchronous stage

• Short online form to confirm basic requirements.
• 30–60 minute skills assessment.
• 5-minute introduction video.

Synchronous stage

• Technical interview with the engineering team.
• Final interview with future teammates.

If it’s a match, you’ll get an offer.