Client Delivery Director (Strategy, CM, Change & Transformation Practice)

The Role

This is a hands-on leadership role operating on-site within a key investment-banking client. It sits at the centre of a complex change and transformation delivery landscape, often driven by regulatory and risk requirements. The role is accountable for delivery outcomes, consultant leadership, and the continued growth of the account.

Working closely with senior stakeholders, you will lead delivery across critical change and transformation initiatives, contribute directly where required, and ensure successful execution in a fast-paced, high-impact environment.

Client & Delivery Environment

You will support delivery across large-scale change and transformation programmes driven by regulatory, risk, and business priorities.

Consultants are typically engaged in:

• Business analysis across large-scale change and transformation initiatives
• Delivery of business, operating-model, and technology transformation programmes
• Regulatory and risk-driven change initiatives across banking functions
• Business-analysis and project-management-led delivery across large-scale transformation programmes
• Collaboration with stakeholders across business, operations, risk, compliance, and technology teams

Programmes are often driven by:

• Large-scale business and operating-model transformation
• Regulatory and risk-driven change requirements
• Data, reporting, and data-driven transformation
• Emerging AI and automation initiatives within banking operations

You will engage credibly across this landscape, bridging business, change, and delivery to drive successful outcomes.

Key Responsibilities

Delivery Leadership & Execution

• Lead and deliver complex change and transformation initiatives, often within regulatory and risk-driven programmes
• Own delivery outcomes, ensuring quality, timelines, and objectives are met
• Contribute directly to delivery where required and step in to drive execution

Client Engagement & On-Site Leadership

• Act as the primary senior contact in the client environment
• Build and maintain trusted relationships with senior stakeholders
• Navigate organisational complexity and drive alignment across business and technology teams

Consultant Leadership & Team Management

• Lead and manage consultants deployed within the account, including Business Analysts, Project Managers, and PMO consultants
• Ensure alignment, performance, and delivery quality across engagements
• Provide guidance, support, and escalation management
• Coordinate consultants, client stakeholders, and internal delivery teams
• Foster a high-performing, collaborative delivery environment on-site

Account Growth & Commercial Ownership

• Identify opportunities to expand services within the account
• Support growth of the engagement footprint and long-term client relationship
• Contribute to commercial discussions and strategic account development

Operational & Risk Management

• Ensure smooth day-to-day operation of the account
• Proactively manage risks, dependencies, and delivery challenges
• Maintain high levels of client satisfaction and delivery excellence

Skills & Experience

Professional Background

• Strong background in business analysis, project delivery, or programme leadership within change and transformation environments
• Experience across large-scale transformation programmes, including regulatory- or risk-driven programmes
• Ability to engage credibly with business and technology stakeholders

Domain & Industry Experience

• Experience delivering large-scale change and transformation programmes within investment banking or financial services
• Understanding of risk, regulatory, and compliance environments as drivers of change
• Experience across business, operations, and technology transformation initiatives
• Exposure to data-driven transformation and reporting initiatives
• Familiarity with AI and automation in transformation programmes

Experience

• 10+ years of experience in business analysis, project delivery, or programme leadership, progressing into leadership roles in complex enterprise environments
• Proven track record delivering large-scale change and transformation programmes
• Experience in client-facing, on-site, or embedded enterprise roles
• Experience in financial services, capital markets, or similarly complex regulated industries
• Proven experience building senior client relationships that contributed to account growth, expansion opportunities, and increased consulting footprint

Core Skills

• Hands-on delivery mindset and accountability for outcomes
• Senior-level stakeholder management and communication
• Ability to operate in complex, fast-paced environments
• Commercial awareness and ability to identify and shape opportunities
• Ability to bridge business, change, and delivery perspectives

We Offer

• Accelerated career development, learning, and networking
• Competitive compensation package
• Hybrid working model
• Enhanced family-friendly policies
• Professional growth in a diverse, international environment