Production Support Engineer

Responsibilities

• Own incident and problem management processes, including RCA, resolution, and preventive actions.
• Monitor production service health, detect anomalies, and respond before issues become incidents.
• Execute and oversee deployments through CI/CD pipelines and coordinate rollback activities when required.
• Troubleshoot failed deployments and support release execution processes.
• Maintain stability and alignment of Pre-Production and Production environments.
• Document operational procedures, known issues, and resolution steps in runbooks and knowledge repositories.
• Collaborate with development and platform teams to triage incidents and address operational requirements.
• Identify recurring operational issues and propose automation or tooling improvements.
• Improve observability through dashboards, alerts, and log analysis.
• Contribute to service continuity activities and disaster recovery exercises.

Requirements

• Proven experience in IT operations, application support (2nd/3rd line), or a similar production-facing role with 5+ years of experience.
• Demonstrated ownership of incidents end-to-end, from alert handling through RCA and prevention.
• Practical experience working within an ITIL framework, including incident, problem, and change management, with 2+ years of experience.
• Experience working in Agile delivery environments alongside development teams.
• Excellent English communication skills with the ability to explain technical issues to both technical and non-technical stakeholders.
• Hands-on experience with Splunk, Apica, and Sysdig for log analysis, monitoring, and alerting.
• Strong understanding of Prometheus and Grafana for dashboard analysis and alert tuning.
• Practical experience operating services on Kubernetes and Linux CLI, including pod health checks, log analysis, and service restarts.
• Experience executing and troubleshooting Jenkins deployment pipelines.
• Proficiency with Git version control systems.
• Experience querying and troubleshooting relational databases including Oracle and DB2.
• Working knowledge of Spring/Hibernate applications, Kafka message flows, and XML/JSON payload analysis.

Nice to have

• Experience with Helm deployments.
• Java/J2EE development background.
• Operational experience with IBM DataStage.
• Scripting skills in Bash or Python for automation.
• Experience using Ansible for controlled configuration changes.

Offer

• Private medical care.
• Co-financing for the sports card.
• Constant support of a dedicated consultant.
• Employee referral program.