ServiceNow Performance Analytics Developer

Project Description

ServiceNow is a global platform widely used to manage enterprise service processes and digital workflows. As a Performance Analytics Developer, you will be responsible for designing, configuring, and implementing advanced analytical and reporting solutions within ServiceNow. You will collaborate closely with business stakeholders to define KPIs, metrics, and dashboards that provide meaningful insights and support data-driven decision-making.

We are seeking ServiceNow Developers and Consultants who are passionate about creating innovative, data-driven solutions. The role offers opportunities to expand product knowledge, collaborate with global stakeholders, and potentially progress into architect or analytics lead roles. The focus is on building performance analytics capabilities that deliver business insights and measurable impact.

Main Responsibilities

• Develop and configure ServiceNow Performance Analytics indicators, widgets, and dashboards across ITSM, CSM, HRSD, and ITOM.
• Collaborate with stakeholders to gather reporting and analytics requirements and translate them into scalable Performance Analytics solutions.
• Create and maintain data collectors, breakdowns, and automated data collection jobs.
• Design and implement dashboards that visualize operational and strategic KPIs for different business areas.
• Optimize analytics solutions for responsiveness and accuracy.
• Integrate Performance Analytics with ServiceNow Reporting, CMDB, and external data sources as needed.
• Ensure consistency, data integrity, and governance across analytics deliverables.
• Provide technical documentation, training, and post-implementation support for analytics solutions.

Requirements

• Deep knowledge of ServiceNow Performance Analytics and Reporting modules.
• Hands-on experience with indicators, breakdowns, widgets, and scorecards.
• Familiarity with scripting and automation using JavaScript and Flow Designer.
• Strong understanding of data structures, CMDB relationships, and KPI frameworks.
• Excellent analytical thinking and ability to translate data into actionable insights.
• Effective communication and collaboration skills with business and technical teams.
• At least 3–5 years of ServiceNow implementation and development experience.
• Proven experience in Performance Analytics configuration and dashboard development.
• ServiceNow CAD or CSA certification; Performance Analytics certification preferred.
• Strong understanding of data governance and reporting best practices.
• Experience with large datasets and optimizing dashboard performance.

Ideally, You’ll Also Have

• English at C1/C2 level or another European language.
• A Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Experience with external BI or visualization tools such as Power BI or Tableau.