Production Engineering Specialist

Project Details

• Workload: full-time
• Availability for 24/7 on-call support from time to time
• Contract: B2B, long-term
• Working model: Hybrid (2 days office, 3 days remote)

Description

Join a Production Support team responsible for Global Payments Execution, Messaging & Orchestration services. Work across a broad technology landscape, from vendor platforms to internally developed microservices, helping highly available payment services remain stable, resilient and performant.

What you’ll be doing

• Provide end-to-end production support, from live incident resolution through post-incident problem management and root-cause analysis.
• Troubleshoot complex technical issues across application, database, OS, network and infrastructure layers.
• Investigate major incidents and identify root causes using data analysis, monitoring and technical diagnostics.
• Support releases, implementations and testing activities across production environments.
• Develop and implement automation and locally developed solutions using Bash, Python and shell scripting.
• Work with Kubernetes, Google Cloud Platform, Oracle, Kafka and Linux in a mission-critical environment.
• Monitor system health and performance and contribute to performance tuning and service stability.
• Support and improve CI/CD processes and automated deployment pipelines.
• Identify opportunities to re-engineer processes, introduce new technologies and improve operational efficiency.
• Collaborate with vendors, project teams, Incident Management, senior stakeholders and globally distributed technology teams.
• Analyse data and investigate anomalies to support troubleshooting and reconciliation activities.

What we’re looking for

• 3+ years of experience with Google Cloud Platform.
• 3+ years of experience with Oracle SQL / PL/SQL.
• 3+ years of experience with Linux and Bash.
• 2+ years of experience with Kubernetes.
• Strong understanding of Oracle database architecture and components.
• Experience with shell scripting and automation, particularly Bash and/or Python.
• Good understanding of system monitoring and performance tuning.
• Strong analytical, troubleshooting and root-cause analysis skills.
• Experience working in environments with frequent change and automated CI/CD pipelines.
• Solid understanding of technology layers across an application landscape: storage, OS, network, database and application.
• Experience working in Agile / DevOps and production support environments.
• Excellent spoken and written English.