Production Support Specialist

You will help maintain and support critical payment applications, ensuring stable and reliable production services. You will work closely with development and infrastructure teams to investigate incidents, resolve production issues, improve operational processes, and reduce manual effort through automation. This role is suited to someone who enjoys production support, automation, and working with modern infrastructure technologies.

Change & Release Support

• Participate in deployment, patching, disaster recovery exercises, and platform maintenance.
• Review operational readiness of changes and highlight potential support risks.

Service Support & Incident Management

• Monitor and support production services, responding to incidents and service requests within agreed SLAs.
• Perform initial troubleshooting by reviewing logs, monitoring dashboards, SQL data, and application behaviour.
• Investigate issues on Unix/Linux environments using standard command-line tools.
• Coordinate recovery activities with engineering and infrastructure teams where required.
• Provide timely updates to stakeholders on service status and recovery progress.

Problem Management & Continuous Improvement

• Participate in root cause analysis and post-incident reviews.
• Create and maintain operational documentation, runbooks, and knowledge articles.
• Identify opportunities to improve monitoring, reduce alert noise, and increase operational resilience.

Automation & Operational Excellence

• Automate repetitive operational tasks using scripting languages such as Bash, PowerShell, or Python.
• Develop simple operational tools that improve team efficiency.
• Demonstrate practical use of AI tools, such as Copilot and Claude, to improve documentation, automate repetitive activities, or support operational analysis.

Requirements

• Experience in Production Support or IT Operations, preferably within financial services.
• Basic hands-on Unix/Linux skills, including navigating the operating system, checking logs, and investigating application status.
• Ability to write and troubleshoot SQL queries.
• Experience writing scripts using Bash, PowerShell, or Python.
• Practical experience supporting and maintaining Kubernetes environments.
• Experience using monitoring and observability tools such as Splunk, AppDynamics, Prometheus, or similar.
• Good understanding of IT infrastructure concepts and distributed applications.
• Working knowledge of Incident, Problem, and Change Management processes.
• Strong communication skills in English and the ability to collaborate effectively with global teams.
• Demonstrated experience improving operational processes through automation and continuous-improvement initiatives.
• Practical experience using AI productivity tools, such as Copilot and Claude, to support automation, documentation, or operational analysis.
• Knowledge of payment systems or payment-processing concepts.
• Experience with Oracle, Kafka, MQ, or WebSphere.
• Experience supporting disaster recovery exercises.
• ITIL certification is a big plus.
• Very good English and Polish.

What We Offer

• A small team.
• An international working environment and international projects.
• Private medical care.
• Sports card.
• Training courses.
• Standard working hours within an 08:00–18:00 window, typically 08:00–16:00 or 09:00–17:00, with an 8-hour shift.
• No regular on-call support is expected.
• Approximately two weekend working days per month, with time off in lieu provided during the week.
• Public-holiday support, with a day off in lieu for any public holiday worked.
• Hybrid working model with a minimum of 8 office days per month.

Recruitment Process

• A friendly remote initial interview.
• Two remote technical discussions.
• Decision to work together.