Director of Processing

🏢 Summary: Leadership role overseeing mortgage loan processing operations, workflow optimization, and team development across multiple loan products. Responsible for scaling processing functions, implementing systems and AI-driven improvements, and ensuring compliance, efficiency, and production goals. Offers benefits including healthcare, 401K match, paid time off, holidays, and remote work opportunities. 🗂️ Requirements: 5+ years mortgage loan processing experience, 3+ years Processing Management experience, Experience scaling a processing department, Experience implementing systems, workflows, or AI tools, Leadership and team management skills, Knowledge of agency and portfolio loan products, Data-driven operational management, Strong communication skills, Encompass experience, Ability to manage compliance with federal, state, and investor guidelines 📃 Skills: Encompass, AI, Mortgage, Processing, Workflow, Underwriting, Appraisal, Compliance, Portfolio, Agency, Automation, Financing 🏢 Description: Benefits Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities What you'll do Serve the American Dream Through Attainable Home Ownership. Position Overview As the Director of Processing, you lead the entire processing department and own the strategy that keeps it running and growing. You are responsible for the Processing team, the Junior Processing team, and the training function, and for making all three work together as one engine. You set direction based on company directives, build leaders, and make sure files move quickly and accurately across every product type. Your job is to manage the managers, remove roadblocks, and design how the department operates so problems get solved at the right level instead of escalating to the top. Key Responsibilities Leadership and Strategy • Own the overall strategy for the processing department and set the direction for how loans are processed across all product types, including agency and portfolio (chattel and land home). • Manage and develop the Processing Manager, Processing Development Manager, and Operations Training Manager, and hold them accountable for the results of their teams. • Build a leadership bench and coach managers to solve problems within their own teams. • Lead with accountability, service, and ownership. • Represent processing in origination, underwriting, and closing conversations. • Partner with leadership on long-term organizational structure and fulfillment operations. Workflow and Efficiency • Identify bottlenecks, remove unnecessary steps, and standardize workflows. • Direct rollout of new systems and processes, including task-based workflow and onboarding of new service providers. • Use data to track production, turn times, quality, and capacity. Department Oversight • Set monthly goals including appraisal orders, underwriting submissions, and fundings. • Ensure files are processed accurately within SLAs and according to company policy and federal, state, and investor guidelines. • Set and enforce processing policies, procedures, and best practices. • Provide escalation support for complex scenarios and exceptions. • Lead hiring strategy, performance management, and retention. Qualifications • Minimum 5 years of mortgage loan processing experience with leadership responsibility. • Minimum 3 years of Processing Management experience. • Extensive Encompass experience preferred. • Proven experience scaling a processing department with measurable operational improvements. • Ability to implement systems, workflows, or AI tools. • Strong knowledge of agency and portfolio products. • Comfortable using data to manage production, quality, and capacity. • Strong communication and leadership skills. • Manufactured Housing knowledge is a plus. • Construction-to-permanent financing experience is a plus.

🏢 Summary: Production Associate role supporting Loan Officers through loan pipeline coordination, borrower communication, and mortgage documentation management. The position includes comprehensive training in mortgage operations, loan systems, and compliance, with opportunities for advancement into Loan Officer or operations career paths. Benefits include medical, dental, vision, life insurance, 401K match, PTO, paid holidays, and remote work opportunities. 🗂️ Requirements: 4-year college degree, Strong organizational and time management skills, Ability to manage multiple tasks and deadlines, Exceptional customer service and communication skills, Professional written and verbal communication abilities, Strong attention to detail, Ability to analyze information and resolve problems, Proficiency with computer applications and business software, Working knowledge of Microsoft Office Suite, Ability to learn loan origination systems and CRM tools 📃 Skills: CRM, LOS, Word, Excel, Outlook, Teams, MicrosoftOffice 🏢 Description: Benefits - Medical - Dental - Vision - Life - 401K match - PTO - Sick Time - 10 Paid Holidays - Remote work opportunities What you'll do at Cascade Serve the American Dream Through Attainable Home Ownership. Position Overview As a Production Associate (PA), you provide direct sales and operational support to one or more Loan Officers, serving as a key point of contact for borrowers, retailer partners, and internal operations teams. The PA manages the pipeline from application through processing submission, ensuring files move efficiently, borrowers stay informed, and the Loan Officer is free to focus on business development. This role is an ideal entry point into mortgage origination, with a defined path toward NMLS licensing and a producing Loan Officer role for high performers or through our operations career path. Key Responsibilities - Coordinate loan files from application through processing submission, partnering closely with Operations and Sales Team. - Collect, review, and organize required loan documentation, including customer-signed disclosures, income and asset documentation, and other supporting materials needed to move loans efficiently through the approval process. - Serve as a point of contact for borrowers by handling inbound inquiries and conducting outbound follow-up calls regarding loan status, documentation requirements, and next steps throughout the loan process. - Deliver exceptional customer service through proactive communication, timely follow-up, and professional interactions with borrowers, retail partners, and internal team members. - Manage and monitor loan officer pipelines to ensure applications progress efficiently, deadlines are met, and all compliance, disclosure, redisclosure, and regulatory requirements are completed accurately and within required timeframes. - Maintain accurate loan records and update systems regularly to support efficient workflow management and ensure a positive borrower experience from application through closing. Training Support At Cascade, we are committed to setting up our Production Associates for success through comprehensive onboarding, hands-on training, and ongoing professional development. - Comprehensive onboarding program designed to provide a strong foundation in mortgage lending, loan processes, systems, and company policies. - Dedicated training and mentorship from experienced Loan Officers, Sales Leaders, and Operations team members. - Hands-on learning opportunities focused on loan pipeline management, borrower communication, document collection, compliance requirements, and closing processes. - Training on loan origination systems (LOS), customer relationship management (CRM) tools, and other technology platforms used to support borrowers throughout the lending process. - Ongoing coaching and feedback to support professional growth and strengthen customer service, organizational, and mortgage industry knowledge. - Access to compliance and regulatory training to ensure understanding of disclosure requirements, lending regulations, and company best practices. - Cross-functional exposure to Processing, Underwriting, Closing, and Funding teams to build a well-rounded understanding of the mortgage lifecycle. - Opportunities for career advancement and continued learning within the Sales and Mortgage Operations organizations. What you will need to join Cascade - 4-year college degree - Strong organizational, time management, and prioritization skills with the ability to manage multiple tasks and deadlines in a fast-paced environment. - Exceptional customer service and communication skills, including professional written, verbal, and active listening abilities. - Ability to learn quickly, adapt to changing priorities, and thrive in a team-oriented, results-driven environment. - Strong attention to detail with the ability to analyze information, identify issues, and exercise sound judgment when resolving problems. - Proficiency with computer applications and technology, with the ability to efficiently learn and navigate loan origination systems and other business software. - Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Teams. About Cascade & Our Culture Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry. The Cascade culture lives in our team members. We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

🏢 Summary: The Loan Counselor manages mobile home mortgage accounts from early-stage delinquency through resolution, handling borrower outreach, repayment negotiations, and loss mitigation. The role involves working with GSE, FHA, VA, Freddie Mac, and Conventional loans while ensuring compliance with federal and investor guidelines. This position offers remote work options, competitive hourly pay with bonus potential, and comprehensive benefits. 🗂️ Requirements: High school diploma or equivalent, 1–3 years of mortgage collections or servicing experience, Working knowledge of GSE, FHA, VA, and Conventional loan programs, Experience handling delinquent mortgage accounts, Ability to evaluate and process loss mitigation options, Proficiency with mortgage servicing systems, Proficiency with Microsoft Office, Knowledge of FDCPA, CFPB, RESPA regulations 📃 Skills: MortgageServicing, Collections, LossMitigation, GSE, FHA, VA, FreddieMac, ConventionalLoans, FDCPA, CFPB, RESPA, MicrosoftOffice 🏢 Description: Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities What you'll do at Cascade: Serve the American Dream Through Attainable Home Ownership. Top hourly pay! Starting at $22/Hour+ and up to $750/month in bonus! Full desktop equipment provided! Industry leading company with great culture and A+ BBB Ranking! *Remote, Chandler, AZ* *Remote, Rapid City, SD* *Remote, Knoxville, TN* Summary: The Loan Counselor is responsible for managing mobile home mortgage accounts from early-stage delinquency through resolution ("cradle to grave"). This role focuses on borrower outreach, payment collection, counseling, and loss mitigation when repayment is not immediately achievable. The Loan Counselor works GSE, FHA, VA, Freddie Mac, and Conventional loans and ensures compliance with all federal, state, investor, and company guidelines. Key Responsibilities Manage a portfolio of mobile home mortgage loans across all stages of delinquency Perform outbound and inbound borrower contact to resolve delinquent accounts Analyze borrower financial situations and provide counseling on available options Negotiate repayment plans and resolve delinquencies through full reinstatement Evaluate eligibility for loss mitigation options, including forbearance, repayment plans, and loan modifications Initiate and track loss mitigation workflows in compliance with investor guidelines Maintain accurate and detailed servicing notes in the loan servicing system Ensure compliance with FDCPA, CFPB, RESPA, and investor requirements Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed Meet or exceed individual and team performance metrics Qualifications High school diploma or equivalent required; college coursework preferred 1–3 years of mortgage collections or servicing experience, including mobile homes preferred Working knowledge of GSE, FHA, VA, and Conventional loan programs Strong negotiation, communication, and customer service skills Ability to handle sensitive financial conversations with empathy and professionalism Proficient with mortgage servicing systems and Microsoft Office About Cascade & Our Culture: Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry. The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference. Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

🏢 Summary: The Loan Counselor manages mobile home mortgage accounts from early-stage delinquency through resolution, handling borrower outreach, collections, and loss mitigation. The role involves working with GSE, FHA, VA, Freddie Mac, and Conventional loans while ensuring compliance with federal and investor guidelines. This position offers competitive hourly pay with bonuses, full equipment, and comprehensive benefits, with remote work opportunities. 🗂️ Requirements: High school diploma or equivalent, 1–3 years mortgage collections or servicing experience, Knowledge of GSE, FHA, VA, Freddie Mac, and Conventional loan programs, Experience handling delinquent mortgage accounts, Proficiency with mortgage servicing systems, Proficiency with Microsoft Office, Knowledge of FDCPA, CFPB, and RESPA regulations 📃 Skills: GSE, FHA, VA, FreddieMac, Conventional, FDCPA, CFPB, RESPA, MicrosoftOffice, MortgageServicingSystems 🏢 Description: Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities What you'll do at Cascade: Serve the American Dream Through Attainable Home Ownership. Top hourly pay! Starting at $22/Hour+ and up to $750/month in bonus! Full desktop equipment provided! Industry leading company with great culture and A+ BBB Ranking! *Remote, Chandler, AZ* *Remote, Rapid City, SD* *Remote, Knoxville, TN* Summary: The Loan Counselor is responsible for managing mobile home mortgage accounts from early-stage delinquency through resolution ("cradle to grave"). This role focuses on borrower outreach, payment collection, counseling, and loss mitigation when repayment is not immediately achievable. The Loan Counselor works GSE, FHA, VA, Freddie Mac, and Conventional loans and ensures compliance with all federal, state, investor, and company guidelines. Key Responsibilities Manage a portfolio of mobile home mortgage loans across all stages of delinquency Perform outbound and inbound borrower contact to resolve delinquent accounts Analyze borrower financial situations and provide counseling on available options Negotiate repayment plans and resolve delinquencies through full reinstatement Evaluate eligibility for loss mitigation options, including forbearance, repayment plans, and loan modifications Initiate and track loss mitigation workflows in compliance with investor guidelines Maintain accurate and detailed servicing notes in the loan servicing system Ensure compliance with FDCPA, CFPB, RESPA, and investor requirements Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed Meet or exceed individual and team performance metrics Qualifications High school diploma or equivalent required; college coursework preferred 1–3 years of mortgage collections or servicing experience, including mobile homes preferred Working knowledge of GSE, FHA, VA, and Conventional loan programs Strong negotiation, communication, and customer service skills Ability to handle sensitive financial conversations with empathy and professionalism Proficient with mortgage servicing systems and Microsoft Office About Cascade & Our Culture: Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry. The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference. Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

🏢 Summary: Staff Process Development Engineer responsible for improving and implementing engineering and operational processes in a complex, cross-functional quantum technology environment. The role focuses on driving efficiency, selecting and deploying process tools, and leading continuous improvement initiatives across engineering, manufacturing, and supply chain teams. It involves stakeholder alignment, process design, and rollout of scalable solutions. 🗂️ Requirements: 8+ years engineering experience in complex operational environment or leading engineering delivery projects, Experience with Agile or Lean Six Sigma or Value Stream Mapping methodologies, Background in systems engineering or program management or configuration management, Experience conducting trade studies and selecting software tools, Ability to lead cross-functional process development initiatives, Strong verbal and written communication skills, Eligibility to access U.S. export-controlled technology (U.S. Person status or required authorization) 📃 Skills: Agile, Lean, SixSigma, ValueStreamMapping, SystemsEngineering, ProgramManagement, ConfigurationManagement, ProcessDevelopment, TechnicalWriting, ITSystems 🏢 Description: About IonQ: IonQ, Inc. [NYSE: IONQ] is the world's leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ's newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location: This role will be based at our office in College Park, MD, or Bothell, Washington, and can work remotely up to 3 days per week.Travel: 10%Job ID: 1474 The Role: We are looking for a Staff Process Development Engineer. As a Process Development Engineer in the Engineering Operations group, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to solve the world's most complex problems. Engineering Operations works across IonQ's technical teams, often at the intersection of Engineering, Manufacturing, Supply Chain, and Product, solving problems and implementing solutions to increase company speed and efficiency. Responsibilities: Identify and understand pain points, gaps, and opportunities for improvement in existing approaches and processes within engineering and partner teams. Capture and refine the NGOs (needs, goals, objectives) and requirements for successful process solutions using input from end users and stakeholders. Develop methods to achieve process NGOs and meet requirements, including creation of project plans and solution proposals. Conduct trade studies to analyze and select software tools as required for process development efforts. Build and maintain strong cross-functional relationships Secure buy-in from key stakeholders such as managers, TPMs, and executives for process proposals. Development, implement and roll out process solutions independently or as a lead with vendor and contractor support. Create resources for end users including training materials, help pages, and procedural documents. Manage communications, announcements, and user questions related to your process areas. Proactively monitor process and software tool effectiveness for continuous improvement opportunities. Requirements: 8+ years experience as an engineer in a complex operational environment or as a lead on engineering delivery projects. Certification or experience with Agile, Lean Six Sigma, Value Stream Mapping, or other similar methodologies. Adeptness collaborating across diverse communication, collaboration and management styles. Ability to align stakeholders with diverging opinions and drive towards a common solution. An extreme ownership mindset that underlies how you approach problems. A systems engineering, program management, and/or configuration management background. Strong verbal and written communication skills. Preferred Qualifications: Expert knowledge of a variety of business process approaches. Technical writing experience. MBA. Experience with IT systems and tool administration. Experience managing and collaborating with vendors to complete projects. A love of building and fixing systems and processes. The approximate base salary range for this position is $126,887 - $166,127. The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying "U.S. Person" (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. If you are interested in being a part of our team and mission, we encourage you to apply!

🏢 Summary: Product Owner responsible for developing and optimizing post-sales service products and processes, with strong focus on automation, digitalization and AI solutions. The role involves defining product vision, managing backlog, prioritizing features and delivering business value in an Agile environment. You will drive implementation of workflow, ECM and low-code/no-code tools to improve operational efficiency and customer experience. 🗂️ Requirements: Experience in product development or implementation of automation/digitalization solutions, Experience with process optimization, Experience working in Agile/Scrum, Ability to manage product backlog and prioritize features, Ability to translate business needs into technical solutions, Experience collaborating with business and technology stakeholders, English proficiency minimum B1 📃 Skills: Agile, Scrum, AI, Automation, Digitalization, ECM, Workflow, Low-code, No-code, KPI 🏢 Description: Poznaj nas bliżej: W Tribe rozwijamy nowoczesne rozwiązania wspierające obsługę posprzedażową klientów oraz procesy wewnętrzne Banku. Łączymy świat biznesu, technologii, automatyzacji i AI, tworząc produkty, które upraszczają procesy, poprawiają doświadczenie klienta i zwiększają efektywność organizacji. Szukamy osoby, która potrafi budować wizję produktu, nadawać kierunek rozwoju i skutecznie przekładać potrzeby biznesowe na konkretne rozwiązania. Co będziesz robić? Będziesz odpowiadać za rozwój produktów i procesów w obszarze obsługi posprzedażowej, w szczególności poprzez: automatyzację i digitalizację procesów (w tym z wykorzystaniem AI), automatyzację  i digitalizację korespondencji masowej / seryjnej rozwój rozwiązań low-code/no-code, wdrażanie narzędzi wspierających workflow i systemów klasy ECM, projektowanie i rozwój rozwiązań usprawniających obsługę klienta wewnętrznego i zewnętrznego, optymalizację procesów biznesowych i customer journey, zwiększanie efektywności operacyjnej oraz poprawę doświadczeń klientów (NPS). Twoja rola: Jako Product Owner będziesz: definiować wizję i kierunek rozwoju produktu, odpowiadać za wartość biznesową dostarczanych rozwiązań, budować i rozwijać backlog produktu oraz ustalać priorytety dla zespołu, współpracować z interesariuszami biznesowymi i technologicznymi, reprezentować potrzeby klientów oraz użytkowników końcowych, definiować i monitorować KPI produktów, podejmować decyzje dotyczące funkcjonalności i rozwoju produktu, współtworzyć cele zespołu oraz roadmapę rozwoju, identyfikować możliwości wykorzystania automatyzacji i AI w procesach biznesowych, dbać o to, aby tworzone rozwiązania realnie upraszczały pracę i zwiększały wartość dla organizacji. Kogo szukamy? Szukamy osoby, która: ma doświadczenie w rozwijaniu produktów lub wdrażaniu rozwiązań związanych z automatyzacją, digitalizacją lub optymalizacją procesów, rozumie nowoczesne trendy technologiczne i produktowe, potrafi przekładać potrzeby biznesowe na konkretne rozwiązania, myśli produktowo i potrafi budować długofalową wizję, dobrze odnajduje się w złożonym środowisku biznesowym, potrafi angażować i inspirować innych, ma doświadczenie w pracy Agile/Scrum, jest komunikatywna, samodzielna i nastawiona na współpracę, swobodnie komunikuje się w języku angielskim (min. B1) Mile widziane: doświadczenie w pracy z rozwiązaniami AI, znajomość narzędzi low-code/no-code, doświadczenie w sektorze finansowym lub procesach operacyjnych, certyfikat PSPO lub Scrum Product Owner Certified (SPOC®). Co oferujemy? realny wpływ na transformację organizacji, możliwość pracy przy nowoczesnych rozwiązaniach z obszaru AI i automatyzacji, współpracę z biznesem i technologią w modelu produktowym, dużą samodzielność i przestrzeń do realizacji własnych pomysłów, pracę w środowisku Agile, możliwość rozwoju kompetencji produktowych i technologicznych, udział w projektach o dużej skali i realnym wpływie na doświadczenie klientów. Benefity: Dodatkowe składniki wynagrodzenia: m.in . premia roczna Dostęp do wiedzy no limit- wewnętrzna strefa wymiany wiedzy, platforma szkoleniowa Dojo z dostępem do szkoleń na LinkedIn Learning, IBM oraz O’Reilly, program mentoringowy, webinary i podcasty eksperckie Kursy języka angielskiego i nie tylko Prywatną opiekę medyczną – Medicover Kartę Multisport Elastyczne systemy czasu pracy nastawione na zachowanie równowagi życia zawodowego i prywatnego Możliwość pracy w systemie hybrydowym Program Buddy Program Poleceń Pracowniczych z możliwością otrzymania nagrody finansowej za skuteczne polecenie Możliwość wykupienia ubezpieczenie na życie – dogodne pakiety dla siebie i rodziny Program zniżek na usługi firmowe Dodatkowe świadczenia socjalne Dostęp do platformy psychologicznej Parking samochodowy dla pracowników Parking dla rowerów i prysznic – jeśli jeździsz do pracy rowerem Program „na bank bez barier!” - tu możesz być sobą. Wyróżnia nas wysokie poczucie różnorodności i inkluzywności. Przyjazną atmosferę w pracy, imprezy integracyjne i spotkania team buildingowe Przestrzeń dla Ciebie - pięknie wyposażone biuro i strefa relaksu Etapy rekrutacji: Rozmowa telefoniczna z naszą Rekruterką Zdalne spotkanie z Rekruterką i Dyrektorką Spotkanie oraz pogłębienie kompetencji Decyzja Przyjęliśmy silną kulturę ryzyka i oczekujemy od wszystkich naszych pracowników, niezależnie od zajmowanego stanowiska, proaktywnej i odpowiedzialnej postawy w zarządzaniu ryzykiem.

🏢 Summary: Senior role responsible for leading technology process assurance and designing, implementing, and continuously improving IT process frameworks to ensure reliability, security, and risk mitigation across global technology operations. The position focuses on process mapping, controls assurance, regulatory alignment, and operational excellence within complex IT environments. It involves cross-functional leadership to enhance IT governance, risk management, and process transparency. 🗂️ Requirements: 7+ years in technology risk and controls assurance within financial services, Experience leading IT process framework design and implementation, Expertise in technology controls and risk frameworks, Strong knowledge of IT operations and system interdependencies, Hands-on experience with process mapping methodologies, Experience with regulatory and compliance standards, Program and project management experience, Experience with risk assessment methodologies, Ability to use process mapping tools (e.g., Visio, ARIS), Familiarity with scripting or automation tools, Bachelor’s or Master’s degree in Computer Science, Engineering, Accounting or related field 📃 Skills: Visio, ARIS, SixSigma, Lean, Agile, Python, PowerShell, ITIL, Flowcharting, Automation, RiskManagement, Compliance, ProgramManagement, ProjectManagement, ProcessMapping 🏢 Description: Who we are looking for State Street seeks to recruit a Technology Process Assurance Vice President to lead the enablement of process integrity for ensuring the reliability, security, and efficiency of technology-related processes across the organization. This candidate should be a proven leader who has experience in delivering outcomes with operational excellence and a focus on the customer and business needs. This candidate should have experience driving the design, implementation, and continuous improvement of IT process frameworks, with a strong emphasis on mitigating risks, enhancing security and availability, and aligning IT operations with strategic goals. The ideal candidate will bring a practical, risk-based mindset to the role, enforce accountability, and fostering a culture of operational excellence. This role will report into the Managing Director, Technology Controls Assurance Programs. Due to the role requirements this job needs to be performed primarily in the office with some flex work opportunities available. This role will be primarily based in US (preferably Boston) and will consider candidates based in EMEA and APAC regions. What you will be responsible for Partner with the relevant functions and leaders to: Lead the design and creation of detailed process maps for IT operations and critical systems Develop standardized templates and methodologies for documenting technology processes and workflows, ensuring consistency and accessibility Review current standards based on authoritative sources to fulfill regulatory and client expectations Embed risk considerations into process maps, highlighting critical control points (e.g., privileged access, data flows) to support security and compliance efforts Analyze existing technology processes to identify inefficiencies, redundancies, and gaps in execution and/or risk mitigation Recommend process improvements to streamline IT workflows, enhance performance, and reduce operational friction Understand and document gaps against optimal process effectiveness and work with CIO directs to develop remediation actions or supporting strategic programs necessary to address gaps Partner IT, cybersecurity, and business risk leaders to ensure process maps, and related documentation, align with the broader organizational goals, compliance requirements, and risk management frameworks Help to build capabilities within the team to utilize available process mapping tools (e.g., Visio, ARIS) and applicable methodologies (e.g., Six Sigma, Lean) Manage a set of diverse, senior stakeholders to ensure prioritization of critical items against a complex agenda Act as a champion for process visibility and accountability across the technology organization What we value: A smart, challenging and energetic leader, with a passion and deep understanding of process and controls assurance across global organizations. Strong experience leading and executing technology controls assurance programs against leading risk and controls frameworks Expertise in process mapping tools (e.g., Visio, ARIS) and related methodologies (e.g., flowcharting) Ability to distill intricate IT workflows into clear, actionable maps Deep understanding of risk assessment methodologies, and their application within the technology risk dimension High intellect, decisiveness and the drive and flexibility to operate in a constant changing environment. Strong understanding of IT operations and system interdependencies Exceptional analytical and problem-solving skills, with a knack for simplifying complexity An exceptional understanding of standards-based program management and business analysis practices (Agile/Six-Sigma/Lean), with demonstrable skills in program and project management tools and methodologies Familiarity with scripting and/or automation tools (e.g., Python, PowerShell) Capability to initiate, plan, execute, monitor, control and close on multiple cross-organizational projects concurrently, working with multiple project teams; releases with extensive release management techniques Build/deliver reporting to global executives and committees, chair of the appropriate governance forums, including frequent ad hoc, short notice, and tailored reporting demands including those to our global regulators Focus on improvements that deliver real value without over-engineering the solution(s) Education & Preferred Qualifications Minimum of 7+ years of related experience within the financial services industry (preferred) including leading risk and controls assurance programs Strong understanding of process-based business management, and deep experience integrating risk and controls frameworks within business processes Managed cross-border teams based over multiple locations, additional points for experience with strong connectivity to the regulators Extensive experience working with large, complex third parties, who are critical to the success of the program Bachelors / master’s degree in computer science, Engineering, Accounting, or related technical field or relevant work experience. Exceptional communication skills and relationship management capabilities, able to communicate with all levels of the organization effectively and across Operations and Technology subject matter experts. Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit. Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation. We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company. Join us if you want to grow your technical skills, solve real problems and make your mark on our industry. Minimum Salary: ​ zł282,000 Annual The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​ Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​ In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​ ​ We Offer: ​ Permanent contract from day one​ Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​ Gold Medical Package for employees and their families (partner and children)​ Premium life insurance package and private pension plan​ Wide range of soft skills training, technical workshops, language classes and development programs​ Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​ Variety of well-being programs​ Additional benefits available depending on the seniority of the role About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers

🏢 Summary: Full-time Delivery Operations Analyst role focused on managing delivery systems, operational workflows, reporting dashboards, and cross-functional process alignment in a high-growth B2G environment. The position requires strong analytical, CRM/CSP, and data visualization skills to support executive reporting and delivery operations. Based in Arlington, VA with up to 10% travel. 🗂️ Requirements: U.S. Citizenship, Bachelor’s degree in Business, Finance, Data Science, Economics or similar field, or equivalent experience, 3–5 years of experience in Revenue Operations, Sales/Delivery Enablement, Professional Services, or Project Management, Proficiency with CSP or CRM platforms, Experience with data analysis and reporting, Advanced skills in Tableau, PowerBI, Excel, or Google Sheets, Strong written and verbal communication skills, Ability to create training materials and present complex information clearly 📃 Skills: Salesforce, HubSpot, Gainsight, Planhat, Tableau, PowerBI, Excel, Sheets, CRM, CSP, Lean, SixSigma 🏢 Description: Company Description Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed. Job Description We are seeking a detail-oriented, proactive and expeditious Delivery Operations Analyst to act as the analytical and procedural engine behind our deployment success. In this highly cross-functional, individual contributor role, you will manage the operational frameworks, systems, and data that keep our Delivery team running effectively. You will own the post sale systems of record for the delivery lifecycle, ensuring strict data hygiene and adherence to process. You will be responsible for translating complex implementation data into clear, actionable reporting for the executive and management teams. The ideal candidate is a highly analytical process engineer who loves diving into data, identifying operational bottlenecks, and building scalable workflows in a high-growth B2G environment. This role is a full-time position located out of our office in Arlington, VA and may require up to 10% travel. Scope of Responsibilities • System of Record Ownership: Serve as the primary owner and administrator for the systems, tools, and platforms used by the Delivery team. Ensure strict adherence to data entry protocols and maintain pristine data quality across the delivery lifecycle. • Executive Reporting & Analytics: Design, build, and maintain accurate reporting dashboards. Provide executive leadership and management with real-time visibility into key delivery metrics, including WAU and deployment health/at-risk accounts. • Change Management: Champion process adherence across the Delivery team. Train team members on new tools, system updates, and workflow changes, ensuring high adoption rates and consistent execution. • Process Improvement & Engineering: Continuously audit and analyze current delivery workflows to identify inefficiencies or friction points. • Cross-Functional Alignment: Act as the operational connective tissue between Delivery, Revenue Operations and Product. Ensure seamless data flow, accurate handoffs, and alignment across departments. Qualifications & Skills U.S. Citizenship is required. Bachelor's degree program in Business, Finance, Data Science, Economics, or similar fields, or 1-4 years of equivalent experience. Required: • 3–5 years of experience in Revenue Operations, Sales/Delivery Enablement, Professional Services, or Project Management • Strong proficiency with CSP and/or CRM software such as Salesforce, HubSpot, Gainsight, and Planhat • Ability to pull reports, analyze data, and translate operational metrics into actionable insights • Advanced skills in Tableau, PowerBI, Excel, or Google Sheets • Exceptional written and verbal communication skills • Ability to present complex information clearly and create engaging training materials Desired: • Certifications in process improvement such as Lean Six Sigma or system administration such as Salesforce Certified Administrator • Prior experience operating in the defense technology, federal contracting, or government SaaS space We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you. Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

🏢 Summary: Senior Manager – Product Owner role focused on delivering and modernising real-time 24x7 cross-border payment products, driving platform transformation and scalable event-based processing. The position bridges strategy and execution, owning backlog, requirements, and delivery governance to ensure regulatory compliance and high-quality client outcomes. It involves leading end-to-end product delivery across global stakeholders within transaction banking. 🗂️ Requirements: 12+ years experience in product engineering, delivery, payments operations or transformation, Experience in transaction banking products, especially cross-border payments or payment platforms, Strong Agile delivery experience (backlog management, user stories, requirements definition), Experience with platform modernisation and event-based processing, Ability to manage end-to-end product delivery and roadmap ownership, Experience ensuring compliance with payments regulatory requirements, Ability to work with technical teams on integrations and scalable architectures, Strong analytical and problem-solving skills, University degree or equivalent 📃 Skills: Agile, Payments, Cross-border, RTPS, TransactionBanking, BacklogManagement, UserStories, EventDriven, Integrations, Architecture, RegulatoryCompliance, Excel, PowerPoint 🏢 Description: Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity Join CIB Banking Transformation & Performance to shape and deliver our Real-Time Cross-Border 24x7 Payments agenda and be part of re-building our payments assets for the future. You’ll sit at the centre of Global Product, Operations and Technology - turning strategy into reality for our customers and staff, through high-quality propositions and measurable client outcomes. As Senior Manager – Product Owner, you will lead the design, delivery, and continuous improvement of payment products, focusing on scalable Real-Time 24x7 payment products and platform modernisation that creates “happy payment paths” processed in seconds globally, while having a healthy understanding of “unhappy paths” and how they are best handled to reduce operational friction. This role is central to bridging strategy and execution, ensuring that governance, product backlogs, user stories, testing, controls, and delivery processes are aligned with business outcomes, client expectations, cost reduction, and regulatory requirements. You’ll help embed a culture of delivery excellence, client representation, and proactive partnership across Transformation, CBCC, partner systems, and affiliates. What you’ll do Deliver the payments product strategy to support growth, reduce costs, meet regulatory requirements, and enhance customer experience. Own parts of the 24x7 RT Payments roadmap working with partner systems and affiliates, aligning priorities across global stakeholders. Define requirements for and lead platform modernisation towards event-based processing to Globally enable faster, scalable, and resilient payment processing. Own and maintain the product backlog: prioritisation, refinement, user stories and acceptance criteria aligned to business outcomes. Represent the client in delivery, ensuring requirements and solutions that meet client expectations and operational needs, improving CX/UX to lower customer hurdles. Drive delivery excellence across testing, release readiness, defect management and post-release quality. Work closely with delivery, design, operations, risk, compliance, and customer teams to ensure successful launches and continuous improvements. Identify and implement process improvements (e.g., tightening controls in reconciliation and settlement) to reduce operational friction and strengthen outcomes. What you need to have to succeed in this role 12+ years’ experience in Product Engineering / Delivery / Payments Operations / Transformation (payments/banking/fintech preferred). Strong Agile delivery capability: requirements definition, backlog management, user story refinement, and end-to-end delivery ownership. Experience in transaction banking products—ideally cross-border payments, payment platforms, or similar. Strong stakeholder management across Product, Stewards, Technology and Operations; able to influence without formal authority across distributed teams. Strong analytical and structured problem-solving skills; able to translate complex needs into simple, scalable solutions. Comfortable discussing technical and functional details, integrations, and scalable architectures with engineers to build robust solutions. Experience in embedding effective controls and ensuring product design supports payments regulatory requirements. Strong communication skills and fluency in English; university degree (or equivalent) with strong Excel and PowerPoint skills. What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN). Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking If your CV meets our criteria, you should expect the following steps in the recruitment process: Online behavioural test (for external candidates only) Telephone screen (for external candidates only) Interview with the hiring manager We are looking to hire as soon as possible so don’t wait and apply now! You'll achieve more when you join HSBC.

🏢 Summary: Document Scanning Operator role focused on document digitization, mail operations, records management, and office support in a fast-paced environment. The position includes scanning, indexing, shipping/receiving, equipment support, and cross-functional reception coverage. Offers training, career growth opportunities, and a comprehensive benefits package. 🗂️ Requirements: High School Diploma or equivalent, Basic Microsoft Office proficiency, Ability to perform repetitive work in a fast-paced environment, Strong attention to detail and accuracy, Strong organizational and time management skills, Ability to work independently, Ability to adapt to changing priorities, Ability to learn document management systems and site procedures, Compliance with onsite security policies, Ability to lift and move boxes/packages up to 40–60 lbs., Manual dexterity to operate scanners and office equipment 📃 Skills: Microsoft, Office, Scanning, Indexing, Records, Mailroom, Shipping, Receiving, MFDs, Printing 🏢 Description: Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Typical Work Schedule: Monday–Friday | 9:00AM - 6:00PM Power the Transition from Paper to Digital If you enjoy structured work, repetitive tasks, and working behind the scenes to keep operations moving, this role is for you. As a Document Scanning Operator, you'll support document preparation, scanning, indexing, and records management activities while helping preserve important business records. This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require. Why This Role Matters Your work ensures physical records are accurately converted into organized digital files that support business continuity and accessibility. What You'll Do Mail & Document Operations - Receive, sort, and track incoming mail and packages using chain-of-custody systems - Process outgoing mail and shipments - Notify employees of deliveries and respond to mail and package inquiries - Distribute mail, packages, and office materials to company personnel Business Service Center & Equipment Support - Operate and maintain multifunction devices (MFDs), including replenishing toner and paper - Support copy/print requests and submit service tickets when needed - Maintain an organized and professional Business Service Center Office & Hospitality Support - Monitor, replenish, and order office supplies - Restock pantry, kitchen, conference, and meeting areas - Assist with meeting room setups and office moves - Perform light maintenance and cleaning duties as needed Client Service & Cross-Functional Support - Deliver exceptional customer service and build positive relationships with employees and internal teams - Handle sensitive matters with professionalism and discretion - Provide reception or concierge coverage as needed - Cross train backup personnel on procedures and support additional operational needs during downtime What You Bring - Strong attention to detail and accuracy - Ability to perform repetitive work in a fast-paced environment - Strong organizational and time management skills - Basic computer proficiency, including Microsoft Office - Ability to work independently and adapt to changing priorities - Experience with document imaging, records management, or shipping/receiving is a plus Qualifications - High School Diploma or equivalent required - 1+ years of related experience preferred - Ability to learn document management systems and site procedures - Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors Physical Requirements - Ability to lift and move boxes/packages up to 40–60 lbs. using appropriate equipment - Ability to stand, walk, bend, kneel, and sit for extended periods - Manual dexterity required for operating scanners and office equipment Travel: None or Negligible Other Duties: Responsibilities may change based on operational needs. What We Offer - Career growth opportunities and skill development - Learning and development programs - Employee recognition programs - Benefits including medical, dental, vision, HSA, 401(k) matching, life insurance, paid time off, and employee assistance programs