Director of Processing

🏢 Summary: Leadership role overseeing mortgage loan processing operations, workflow optimization, team management, and strategic scaling across agency and portfolio loan products. The position focuses on improving efficiency, implementing systems and AI-driven workflows, ensuring compliance, and leading managers within a growing fulfillment organization. 🗂️ Requirements: 5+ years mortgage loan processing experience, 3+ years Processing Management experience, Experience scaling a processing department, Experience implementing systems, workflows, or AI tools, Leadership and team management experience, Knowledge of agency and portfolio mortgage products, Data-driven operational management skills, Strong communication and decision-making skills 📃 Skills: Encompass, AI, Mortgage, Processing, Workflow, Underwriting, Appraisal, Funding, Compliance, Automation 🏢 Description: Benefits Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities What you'll do at Cascade: Serve the American Dream Through Attainable Home Ownership. Position Overview As the Director of Processing, you lead the entire processing department and own the strategy that keeps it running and growing. You are responsible for the Processing team, the Junior Processing team, and the training function, and for making all three work together as one engine. You set direction based on company directives, build leaders, and make sure files move quickly and accurately across every product type. Your job is to manage the managers, remove roadblocks, and design how the department operates so problems get solved at the right level instead of escalating to the top. The work is part strategist, part builder. Key Responsibilities: Leadership and Strategy • Own the overall strategy for the processing department and set the direction for how loans are processed across all product types, including agency and portfolio (chattel and land home). • Manage and develop the Processing Manager, Processing Development Manager, and Operations Training Manager, and hold them accountable for the results of their teams. • Build a leadership bench. Coach your managers so they can solve problems within their own teams and grow into bigger roles over time. • Earn and keep the respect of the team. Lead in a way that people want to follow, and build a culture of accountability, service, and ownership. • Represent processing in origination, underwriting, and closing conversations so your managers can stay focused on running their teams. • Partner with leadership on the long-term org structure and on what a fulfillment organization needs to look like at scale. Workflow and Efficiency • Look at every workflow with fresh eyes. Find bottlenecks, cut steps that do not add value, and standardize how work gets done while maximizing the Jr. Processors where it makes sense. • Direct the rollout of new systems and processes, including task-based workflow and onboarding of any new service providers or services that affect the processing department. • Use data to manage the department. Track production, turn times, quality, and capacity, and use what you see to make decisions and rebalance work across teams. Department Oversight • Set monthly goals including appraisal orders, submissions to underwriting and fundings. • Make sure files are processed accurately within SLAs, and in line with company policy and all federal, state, and investor guidelines. • Set and enforce processing policies, procedures, and best practices across all teams. • Provide guidance and final escalation support for complex scenarios and exceptions. • Own hiring strategy, performance management, and retention for the leaders who report to you. • Other duties as needed to keep the department healthy and growing. What you will need to join Cascade • Minimum 5 years of mortgage loan processing experience, with a strong record of leadership. • Minimum 3 years' Processing Management Experience • Extensive Encompass Experience preferred • Proven, verifiable track record of scaling a processing department. Candidates must be able to point to specific systems, workflows or AI tools they have implemented in prior roles and the measurable results those changes produced, such as cost per loan, turn times, or capacity per FTE. • Proven ability to lead leaders and build strong, motivated teams that respect and trust their manager. • Strong working knowledge across agency and portfolio products, or the ability to learn the side you do not know quickly. • Comfortable using data to manage capacity, production, and quality. • Excellent communication skills and the confidence to make hard calls and have hard conversations. • A strategist who brings ideas to the table and is not a yes person. • Manufactured Housing knowledge a plus. • Construction to permanent financing experience a plus.

🏢 Summary: Staff Process Development Engineer responsible for improving and implementing engineering and operational processes in a complex, cross-functional quantum technology environment. The role focuses on driving efficiency, selecting and deploying process tools, and leading continuous improvement initiatives across engineering, manufacturing, and supply chain teams. It involves stakeholder alignment, process design, and rollout of scalable solutions. 🗂️ Requirements: 8+ years engineering experience in complex operational environment or leading engineering delivery projects, Experience with Agile or Lean Six Sigma or Value Stream Mapping methodologies, Background in systems engineering or program management or configuration management, Experience conducting trade studies and selecting software tools, Ability to lead cross-functional process development initiatives, Strong verbal and written communication skills, Eligibility to access U.S. export-controlled technology (U.S. Person status or required authorization) 📃 Skills: Agile, Lean, SixSigma, ValueStreamMapping, SystemsEngineering, ProgramManagement, ConfigurationManagement, ProcessDevelopment, TechnicalWriting, ITSystems 🏢 Description: About IonQ: IonQ, Inc. [NYSE: IONQ] is the world's leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ's newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location: This role will be based at our office in College Park, MD, or Bothell, Washington, and can work remotely up to 3 days per week.Travel: 10%Job ID: 1474 The Role: We are looking for a Staff Process Development Engineer. As a Process Development Engineer in the Engineering Operations group, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to solve the world's most complex problems. Engineering Operations works across IonQ's technical teams, often at the intersection of Engineering, Manufacturing, Supply Chain, and Product, solving problems and implementing solutions to increase company speed and efficiency. Responsibilities: Identify and understand pain points, gaps, and opportunities for improvement in existing approaches and processes within engineering and partner teams. Capture and refine the NGOs (needs, goals, objectives) and requirements for successful process solutions using input from end users and stakeholders. Develop methods to achieve process NGOs and meet requirements, including creation of project plans and solution proposals. Conduct trade studies to analyze and select software tools as required for process development efforts. Build and maintain strong cross-functional relationships Secure buy-in from key stakeholders such as managers, TPMs, and executives for process proposals. Development, implement and roll out process solutions independently or as a lead with vendor and contractor support. Create resources for end users including training materials, help pages, and procedural documents. Manage communications, announcements, and user questions related to your process areas. Proactively monitor process and software tool effectiveness for continuous improvement opportunities. Requirements: 8+ years experience as an engineer in a complex operational environment or as a lead on engineering delivery projects. Certification or experience with Agile, Lean Six Sigma, Value Stream Mapping, or other similar methodologies. Adeptness collaborating across diverse communication, collaboration and management styles. Ability to align stakeholders with diverging opinions and drive towards a common solution. An extreme ownership mindset that underlies how you approach problems. A systems engineering, program management, and/or configuration management background. Strong verbal and written communication skills. Preferred Qualifications: Expert knowledge of a variety of business process approaches. Technical writing experience. MBA. Experience with IT systems and tool administration. Experience managing and collaborating with vendors to complete projects. A love of building and fixing systems and processes. The approximate base salary range for this position is $126,887 - $166,127. The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer. US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying "U.S. Person" (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law. If you are interested in being a part of our team and mission, we encourage you to apply!

🏢 Summary: Product Owner responsible for developing and optimizing post-sales service products and processes, with strong focus on automation, digitalization and AI solutions. The role involves defining product vision, managing backlog, prioritizing features and delivering business value in an Agile environment. You will drive implementation of workflow, ECM and low-code/no-code tools to improve operational efficiency and customer experience. 🗂️ Requirements: Experience in product development or implementation of automation/digitalization solutions, Experience with process optimization, Experience working in Agile/Scrum, Ability to manage product backlog and prioritize features, Ability to translate business needs into technical solutions, Experience collaborating with business and technology stakeholders, English proficiency minimum B1 📃 Skills: Agile, Scrum, AI, Automation, Digitalization, ECM, Workflow, Low-code, No-code, KPI 🏢 Description: Poznaj nas bliżej: W Tribe rozwijamy nowoczesne rozwiązania wspierające obsługę posprzedażową klientów oraz procesy wewnętrzne Banku. Łączymy świat biznesu, technologii, automatyzacji i AI, tworząc produkty, które upraszczają procesy, poprawiają doświadczenie klienta i zwiększają efektywność organizacji. Szukamy osoby, która potrafi budować wizję produktu, nadawać kierunek rozwoju i skutecznie przekładać potrzeby biznesowe na konkretne rozwiązania. Co będziesz robić? Będziesz odpowiadać za rozwój produktów i procesów w obszarze obsługi posprzedażowej, w szczególności poprzez: automatyzację i digitalizację procesów (w tym z wykorzystaniem AI), automatyzację  i digitalizację korespondencji masowej / seryjnej rozwój rozwiązań low-code/no-code, wdrażanie narzędzi wspierających workflow i systemów klasy ECM, projektowanie i rozwój rozwiązań usprawniających obsługę klienta wewnętrznego i zewnętrznego, optymalizację procesów biznesowych i customer journey, zwiększanie efektywności operacyjnej oraz poprawę doświadczeń klientów (NPS). Twoja rola: Jako Product Owner będziesz: definiować wizję i kierunek rozwoju produktu, odpowiadać za wartość biznesową dostarczanych rozwiązań, budować i rozwijać backlog produktu oraz ustalać priorytety dla zespołu, współpracować z interesariuszami biznesowymi i technologicznymi, reprezentować potrzeby klientów oraz użytkowników końcowych, definiować i monitorować KPI produktów, podejmować decyzje dotyczące funkcjonalności i rozwoju produktu, współtworzyć cele zespołu oraz roadmapę rozwoju, identyfikować możliwości wykorzystania automatyzacji i AI w procesach biznesowych, dbać o to, aby tworzone rozwiązania realnie upraszczały pracę i zwiększały wartość dla organizacji. Kogo szukamy? Szukamy osoby, która: ma doświadczenie w rozwijaniu produktów lub wdrażaniu rozwiązań związanych z automatyzacją, digitalizacją lub optymalizacją procesów, rozumie nowoczesne trendy technologiczne i produktowe, potrafi przekładać potrzeby biznesowe na konkretne rozwiązania, myśli produktowo i potrafi budować długofalową wizję, dobrze odnajduje się w złożonym środowisku biznesowym, potrafi angażować i inspirować innych, ma doświadczenie w pracy Agile/Scrum, jest komunikatywna, samodzielna i nastawiona na współpracę, swobodnie komunikuje się w języku angielskim (min. B1) Mile widziane: doświadczenie w pracy z rozwiązaniami AI, znajomość narzędzi low-code/no-code, doświadczenie w sektorze finansowym lub procesach operacyjnych, certyfikat PSPO lub Scrum Product Owner Certified (SPOC®). Co oferujemy? realny wpływ na transformację organizacji, możliwość pracy przy nowoczesnych rozwiązaniach z obszaru AI i automatyzacji, współpracę z biznesem i technologią w modelu produktowym, dużą samodzielność i przestrzeń do realizacji własnych pomysłów, pracę w środowisku Agile, możliwość rozwoju kompetencji produktowych i technologicznych, udział w projektach o dużej skali i realnym wpływie na doświadczenie klientów. Benefity: Dodatkowe składniki wynagrodzenia: m.in . premia roczna Dostęp do wiedzy no limit- wewnętrzna strefa wymiany wiedzy, platforma szkoleniowa Dojo z dostępem do szkoleń na LinkedIn Learning, IBM oraz O’Reilly, program mentoringowy, webinary i podcasty eksperckie Kursy języka angielskiego i nie tylko Prywatną opiekę medyczną – Medicover Kartę Multisport Elastyczne systemy czasu pracy nastawione na zachowanie równowagi życia zawodowego i prywatnego Możliwość pracy w systemie hybrydowym Program Buddy Program Poleceń Pracowniczych z możliwością otrzymania nagrody finansowej za skuteczne polecenie Możliwość wykupienia ubezpieczenie na życie – dogodne pakiety dla siebie i rodziny Program zniżek na usługi firmowe Dodatkowe świadczenia socjalne Dostęp do platformy psychologicznej Parking samochodowy dla pracowników Parking dla rowerów i prysznic – jeśli jeździsz do pracy rowerem Program „na bank bez barier!” - tu możesz być sobą. Wyróżnia nas wysokie poczucie różnorodności i inkluzywności. Przyjazną atmosferę w pracy, imprezy integracyjne i spotkania team buildingowe Przestrzeń dla Ciebie - pięknie wyposażone biuro i strefa relaksu Etapy rekrutacji: Rozmowa telefoniczna z naszą Rekruterką Zdalne spotkanie z Rekruterką i Dyrektorką Spotkanie oraz pogłębienie kompetencji Decyzja Przyjęliśmy silną kulturę ryzyka i oczekujemy od wszystkich naszych pracowników, niezależnie od zajmowanego stanowiska, proaktywnej i odpowiedzialnej postawy w zarządzaniu ryzykiem.

🏢 Summary: Senior role responsible for leading technology process assurance and designing, implementing, and continuously improving IT process frameworks to ensure reliability, security, and risk mitigation across global technology operations. The position focuses on process mapping, controls assurance, regulatory alignment, and operational excellence within complex IT environments. It involves cross-functional leadership to enhance IT governance, risk management, and process transparency. 🗂️ Requirements: 7+ years in technology risk and controls assurance within financial services, Experience leading IT process framework design and implementation, Expertise in technology controls and risk frameworks, Strong knowledge of IT operations and system interdependencies, Hands-on experience with process mapping methodologies, Experience with regulatory and compliance standards, Program and project management experience, Experience with risk assessment methodologies, Ability to use process mapping tools (e.g., Visio, ARIS), Familiarity with scripting or automation tools, Bachelor’s or Master’s degree in Computer Science, Engineering, Accounting or related field 📃 Skills: Visio, ARIS, SixSigma, Lean, Agile, Python, PowerShell, ITIL, Flowcharting, Automation, RiskManagement, Compliance, ProgramManagement, ProjectManagement, ProcessMapping 🏢 Description: Who we are looking for State Street seeks to recruit a Technology Process Assurance Vice President to lead the enablement of process integrity for ensuring the reliability, security, and efficiency of technology-related processes across the organization. This candidate should be a proven leader who has experience in delivering outcomes with operational excellence and a focus on the customer and business needs. This candidate should have experience driving the design, implementation, and continuous improvement of IT process frameworks, with a strong emphasis on mitigating risks, enhancing security and availability, and aligning IT operations with strategic goals. The ideal candidate will bring a practical, risk-based mindset to the role, enforce accountability, and fostering a culture of operational excellence. This role will report into the Managing Director, Technology Controls Assurance Programs. Due to the role requirements this job needs to be performed primarily in the office with some flex work opportunities available. This role will be primarily based in US (preferably Boston) and will consider candidates based in EMEA and APAC regions. What you will be responsible for Partner with the relevant functions and leaders to: Lead the design and creation of detailed process maps for IT operations and critical systems Develop standardized templates and methodologies for documenting technology processes and workflows, ensuring consistency and accessibility Review current standards based on authoritative sources to fulfill regulatory and client expectations Embed risk considerations into process maps, highlighting critical control points (e.g., privileged access, data flows) to support security and compliance efforts Analyze existing technology processes to identify inefficiencies, redundancies, and gaps in execution and/or risk mitigation Recommend process improvements to streamline IT workflows, enhance performance, and reduce operational friction Understand and document gaps against optimal process effectiveness and work with CIO directs to develop remediation actions or supporting strategic programs necessary to address gaps Partner IT, cybersecurity, and business risk leaders to ensure process maps, and related documentation, align with the broader organizational goals, compliance requirements, and risk management frameworks Help to build capabilities within the team to utilize available process mapping tools (e.g., Visio, ARIS) and applicable methodologies (e.g., Six Sigma, Lean) Manage a set of diverse, senior stakeholders to ensure prioritization of critical items against a complex agenda Act as a champion for process visibility and accountability across the technology organization What we value: A smart, challenging and energetic leader, with a passion and deep understanding of process and controls assurance across global organizations. Strong experience leading and executing technology controls assurance programs against leading risk and controls frameworks Expertise in process mapping tools (e.g., Visio, ARIS) and related methodologies (e.g., flowcharting) Ability to distill intricate IT workflows into clear, actionable maps Deep understanding of risk assessment methodologies, and their application within the technology risk dimension High intellect, decisiveness and the drive and flexibility to operate in a constant changing environment. Strong understanding of IT operations and system interdependencies Exceptional analytical and problem-solving skills, with a knack for simplifying complexity An exceptional understanding of standards-based program management and business analysis practices (Agile/Six-Sigma/Lean), with demonstrable skills in program and project management tools and methodologies Familiarity with scripting and/or automation tools (e.g., Python, PowerShell) Capability to initiate, plan, execute, monitor, control and close on multiple cross-organizational projects concurrently, working with multiple project teams; releases with extensive release management techniques Build/deliver reporting to global executives and committees, chair of the appropriate governance forums, including frequent ad hoc, short notice, and tailored reporting demands including those to our global regulators Focus on improvements that deliver real value without over-engineering the solution(s) Education & Preferred Qualifications Minimum of 7+ years of related experience within the financial services industry (preferred) including leading risk and controls assurance programs Strong understanding of process-based business management, and deep experience integrating risk and controls frameworks within business processes Managed cross-border teams based over multiple locations, additional points for experience with strong connectivity to the regulators Extensive experience working with large, complex third parties, who are critical to the success of the program Bachelors / master’s degree in computer science, Engineering, Accounting, or related technical field or relevant work experience. Exceptional communication skills and relationship management capabilities, able to communicate with all levels of the organization effectively and across Operations and Technology subject matter experts. Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit. Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation. We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company. Join us if you want to grow your technical skills, solve real problems and make your mark on our industry. Minimum Salary: ​ zł282,000 Annual The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​ Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​ In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​ ​ We Offer: ​ Permanent contract from day one​ Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​ Gold Medical Package for employees and their families (partner and children)​ Premium life insurance package and private pension plan​ Wide range of soft skills training, technical workshops, language classes and development programs​ Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​ Variety of well-being programs​ Additional benefits available depending on the seniority of the role About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers

🏢 Summary: Full-time Delivery Operations Analyst role focused on managing delivery systems, operational workflows, reporting dashboards, and cross-functional process alignment in a high-growth B2G environment. The position requires strong analytical, CRM/CSP, and data visualization skills to support executive reporting and delivery operations. Based in Arlington, VA with up to 10% travel. 🗂️ Requirements: U.S. Citizenship, Bachelor’s degree in Business, Finance, Data Science, Economics or similar field, or equivalent experience, 3–5 years of experience in Revenue Operations, Sales/Delivery Enablement, Professional Services, or Project Management, Proficiency with CSP or CRM platforms, Experience with data analysis and reporting, Advanced skills in Tableau, PowerBI, Excel, or Google Sheets, Strong written and verbal communication skills, Ability to create training materials and present complex information clearly 📃 Skills: Salesforce, HubSpot, Gainsight, Planhat, Tableau, PowerBI, Excel, Sheets, CRM, CSP, Lean, SixSigma 🏢 Description: Company Description Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front line needs and what is delivered. Our AI-native platform, Air Enterprise Readiness, aligns development, production, delivery, and sustainment into one coordinated execution system for government agencies and industrial suppliers. By revealing true capacity, exposing real constraints, coordinating resources, and executing at the speed of operational demands, the front line gets what it needs to succeed. Job Description We are seeking a detail-oriented, proactive and expeditious Delivery Operations Analyst to act as the analytical and procedural engine behind our deployment success. In this highly cross-functional, individual contributor role, you will manage the operational frameworks, systems, and data that keep our Delivery team running effectively. You will own the post sale systems of record for the delivery lifecycle, ensuring strict data hygiene and adherence to process. You will be responsible for translating complex implementation data into clear, actionable reporting for the executive and management teams. The ideal candidate is a highly analytical process engineer who loves diving into data, identifying operational bottlenecks, and building scalable workflows in a high-growth B2G environment. This role is a full-time position located out of our office in Arlington, VA and may require up to 10% travel. Scope of Responsibilities • System of Record Ownership: Serve as the primary owner and administrator for the systems, tools, and platforms used by the Delivery team. Ensure strict adherence to data entry protocols and maintain pristine data quality across the delivery lifecycle. • Executive Reporting & Analytics: Design, build, and maintain accurate reporting dashboards. Provide executive leadership and management with real-time visibility into key delivery metrics, including WAU and deployment health/at-risk accounts. • Change Management: Champion process adherence across the Delivery team. Train team members on new tools, system updates, and workflow changes, ensuring high adoption rates and consistent execution. • Process Improvement & Engineering: Continuously audit and analyze current delivery workflows to identify inefficiencies or friction points. • Cross-Functional Alignment: Act as the operational connective tissue between Delivery, Revenue Operations and Product. Ensure seamless data flow, accurate handoffs, and alignment across departments. Qualifications & Skills U.S. Citizenship is required. Bachelor's degree program in Business, Finance, Data Science, Economics, or similar fields, or 1-4 years of equivalent experience. Required: • 3–5 years of experience in Revenue Operations, Sales/Delivery Enablement, Professional Services, or Project Management • Strong proficiency with CSP and/or CRM software such as Salesforce, HubSpot, Gainsight, and Planhat • Ability to pull reports, analyze data, and translate operational metrics into actionable insights • Advanced skills in Tableau, PowerBI, Excel, or Google Sheets • Exceptional written and verbal communication skills • Ability to present complex information clearly and create engaging training materials Desired: • Certifications in process improvement such as Lean Six Sigma or system administration such as Salesforce Certified Administrator • Prior experience operating in the defense technology, federal contracting, or government SaaS space We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we're eager to hear from you. Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

🏢 Summary: Senior Manager – Product Owner role focused on delivering and modernising real-time 24x7 cross-border payment products, driving platform transformation and scalable event-based processing. The position bridges strategy and execution, owning backlog, requirements, and delivery governance to ensure regulatory compliance and high-quality client outcomes. It involves leading end-to-end product delivery across global stakeholders within transaction banking. 🗂️ Requirements: 12+ years experience in product engineering, delivery, payments operations or transformation, Experience in transaction banking products, especially cross-border payments or payment platforms, Strong Agile delivery experience (backlog management, user stories, requirements definition), Experience with platform modernisation and event-based processing, Ability to manage end-to-end product delivery and roadmap ownership, Experience ensuring compliance with payments regulatory requirements, Ability to work with technical teams on integrations and scalable architectures, Strong analytical and problem-solving skills, University degree or equivalent 📃 Skills: Agile, Payments, Cross-border, RTPS, TransactionBanking, BacklogManagement, UserStories, EventDriven, Integrations, Architecture, RegulatoryCompliance, Excel, PowerPoint 🏢 Description: Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity Join CIB Banking Transformation & Performance to shape and deliver our Real-Time Cross-Border 24x7 Payments agenda and be part of re-building our payments assets for the future. You’ll sit at the centre of Global Product, Operations and Technology - turning strategy into reality for our customers and staff, through high-quality propositions and measurable client outcomes. As Senior Manager – Product Owner, you will lead the design, delivery, and continuous improvement of payment products, focusing on scalable Real-Time 24x7 payment products and platform modernisation that creates “happy payment paths” processed in seconds globally, while having a healthy understanding of “unhappy paths” and how they are best handled to reduce operational friction. This role is central to bridging strategy and execution, ensuring that governance, product backlogs, user stories, testing, controls, and delivery processes are aligned with business outcomes, client expectations, cost reduction, and regulatory requirements. You’ll help embed a culture of delivery excellence, client representation, and proactive partnership across Transformation, CBCC, partner systems, and affiliates. What you’ll do Deliver the payments product strategy to support growth, reduce costs, meet regulatory requirements, and enhance customer experience. Own parts of the 24x7 RT Payments roadmap working with partner systems and affiliates, aligning priorities across global stakeholders. Define requirements for and lead platform modernisation towards event-based processing to Globally enable faster, scalable, and resilient payment processing. Own and maintain the product backlog: prioritisation, refinement, user stories and acceptance criteria aligned to business outcomes. Represent the client in delivery, ensuring requirements and solutions that meet client expectations and operational needs, improving CX/UX to lower customer hurdles. Drive delivery excellence across testing, release readiness, defect management and post-release quality. Work closely with delivery, design, operations, risk, compliance, and customer teams to ensure successful launches and continuous improvements. Identify and implement process improvements (e.g., tightening controls in reconciliation and settlement) to reduce operational friction and strengthen outcomes. What you need to have to succeed in this role 12+ years’ experience in Product Engineering / Delivery / Payments Operations / Transformation (payments/banking/fintech preferred). Strong Agile delivery capability: requirements definition, backlog management, user story refinement, and end-to-end delivery ownership. Experience in transaction banking products—ideally cross-border payments, payment platforms, or similar. Strong stakeholder management across Product, Stewards, Technology and Operations; able to influence without formal authority across distributed teams. Strong analytical and structured problem-solving skills; able to translate complex needs into simple, scalable solutions. Comfortable discussing technical and functional details, integrations, and scalable architectures with engineers to build robust solutions. Experience in embedding effective controls and ensuring product design supports payments regulatory requirements. Strong communication skills and fluency in English; university degree (or equivalent) with strong Excel and PowerPoint skills. What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN). Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking If your CV meets our criteria, you should expect the following steps in the recruitment process: Online behavioural test (for external candidates only) Telephone screen (for external candidates only) Interview with the hiring manager We are looking to hire as soon as possible so don’t wait and apply now! You'll achieve more when you join HSBC.

🏢 Summary: Document Scanning Operator role focused on document digitization, mail operations, records management, and office support in a fast-paced environment. The position includes scanning, indexing, shipping/receiving, equipment support, and cross-functional reception coverage. Offers training, career growth opportunities, and a comprehensive benefits package. 🗂️ Requirements: High School Diploma or equivalent, Basic Microsoft Office proficiency, Ability to perform repetitive work in a fast-paced environment, Strong attention to detail and accuracy, Strong organizational and time management skills, Ability to work independently, Ability to adapt to changing priorities, Ability to learn document management systems and site procedures, Compliance with onsite security policies, Ability to lift and move boxes/packages up to 40–60 lbs., Manual dexterity to operate scanners and office equipment 📃 Skills: Microsoft, Office, Scanning, Indexing, Records, Mailroom, Shipping, Receiving, MFDs, Printing 🏢 Description: Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Typical Work Schedule: Monday–Friday | 9:00AM - 6:00PM Power the Transition from Paper to Digital If you enjoy structured work, repetitive tasks, and working behind the scenes to keep operations moving, this role is for you. As a Document Scanning Operator, you'll support document preparation, scanning, indexing, and records management activities while helping preserve important business records. This role also serves as a cross-trained team member, providing reception/concierge coverage and light facilities support as operational needs require. Why This Role Matters Your work ensures physical records are accurately converted into organized digital files that support business continuity and accessibility. What You'll Do Mail & Document Operations - Receive, sort, and track incoming mail and packages using chain-of-custody systems - Process outgoing mail and shipments - Notify employees of deliveries and respond to mail and package inquiries - Distribute mail, packages, and office materials to company personnel Business Service Center & Equipment Support - Operate and maintain multifunction devices (MFDs), including replenishing toner and paper - Support copy/print requests and submit service tickets when needed - Maintain an organized and professional Business Service Center Office & Hospitality Support - Monitor, replenish, and order office supplies - Restock pantry, kitchen, conference, and meeting areas - Assist with meeting room setups and office moves - Perform light maintenance and cleaning duties as needed Client Service & Cross-Functional Support - Deliver exceptional customer service and build positive relationships with employees and internal teams - Handle sensitive matters with professionalism and discretion - Provide reception or concierge coverage as needed - Cross train backup personnel on procedures and support additional operational needs during downtime What You Bring - Strong attention to detail and accuracy - Ability to perform repetitive work in a fast-paced environment - Strong organizational and time management skills - Basic computer proficiency, including Microsoft Office - Ability to work independently and adapt to changing priorities - Experience with document imaging, records management, or shipping/receiving is a plus Qualifications - High School Diploma or equivalent required - 1+ years of related experience preferred - Ability to learn document management systems and site procedures - Must follow onsite security policies, including restrictions on phones and imaging devices on active work floors Physical Requirements - Ability to lift and move boxes/packages up to 40–60 lbs. using appropriate equipment - Ability to stand, walk, bend, kneel, and sit for extended periods - Manual dexterity required for operating scanners and office equipment Travel: None or Negligible Other Duties: Responsibilities may change based on operational needs. What We Offer - Career growth opportunities and skill development - Learning and development programs - Employee recognition programs - Benefits including medical, dental, vision, HSA, 401(k) matching, life insurance, paid time off, and employee assistance programs

🏢 Summary: Role combining product management, business analysis, and delivery coordination for software projects, with ownership of product vision, client collaboration, and Agile processes across the full development lifecycle. Focused on translating business goals into actionable plans and driving AI-driven product initiatives. 🗂️ Requirements: Minimum 3 years of experience in IT in Project Management, Product Owner, Product Manager, or Business Analyst role, Hands-on experience delivering software solutions from design to delivery, Experience across product development lifecycle with coordination or leadership responsibilities, Practical knowledge of Agile software development, Experience facilitating workshops such as Design Sprint or Discovery, Ability to work with data and metrics for decision-making, Experience adapting project workflows to changing tools and team dynamics, Fluent English (B2 or higher), Experience using AI tools in daily work 📃 Skills: Agile, Scrum, Jira, ChatGPT, Claude, Perplexity, NotebookLM, AI, KPIs, ROI 🏢 Description: Join Our Journey at Vazco! ⛵ At Vazco, we build products that deliver real value - not just software. We combine product thinking with technology to create scalable, AI-driven solutions for startups, scale-ups, and enterprises. We stay close to both business goals and user needs, working across the full product lifecycle - from discovery to delivery. Our non-hierarchical culture means open communication, real ownership, and space to influence how we work. Now, let’s see what else makes joining our Crew so exciting! ⛵ About your future role As a Product & Delivery Specialist, you’ll work at the intersection of product, delivery, and client collaboration. This is a role for someone who wants to shape decisions - not just coordinate execution. You’ll be supported by an experienced PM team, while gradually taking ownership of your own areas. Depending on the project, you’ll move between Business Analysis, Product Management, and Scrum facilitation. Working across different projects, you’ll gain exposure to diverse challenges, take end-to-end ownership, and continuously grow - both in delivery and product thinking. Your responsibilities Support clients in defining the product vision and strategy, and ensure it's clearly communicated within the team. Help translate business goals into actionable plans and measurable KPIs. Work with project budgets and support efficient resource management. Facilitate workshops and discovery sessions, driving alignment on product direction between the team and client. Define stakeholder needs and manage expectations in line with the product strategy. Conduct market and competitive analysis to inform product decisions. Collaborate with the team to assign tasks and resolve challenges effectively. Work with subcontractors and partners to ensure high-quality delivery. Develop your understanding of ROI and learn to communicate the business value of delivered work to clients. Are we a match? At least 3 years of experience in IT as a project management or related role (e.g. Product Owner, Product Manager, Business Analyst). Hands-on experience working on software solutions - from design through delivery. Exposure to different stages of the product development lifecycle, with some experience in coordinating or leading parts of it. Experience in reviewing and adapting project workflows in response to changing tools, team dynamics, or delivery challenges Experience in reviewing and adapting project workflows in response to changing tools, team dynamics, or delivery challenges A solid understanding of Agile software development (both theory and practice). Experience contributing to or facilitating workshops such as Design Sprint or Discovery phases. Ability to work with data and metrics to support decision-making, and understanding of how to communicate business value to stakeholders. Strong interpersonal and communication skills. Fluent English (B2 or higher) - you'll collaborate daily with clients from all over the world. Strong self-organization and accountability - you take ownership of your actions and outcomes. Confidence in expressing opinions and negotiation skills. Experience using AI tools (e.g. ChatGPT, Claude, Perplexity, NotebookLM) in day-to-day work, and a strong willingness to work with AI-driven products. Nice to have Exposure to projects involving AI solutions. Experience in working with Jira . A certificate to prove your Agile/Scrum skills. Other Project Management methodologies . Perks & Benefits Team-building & Company Events - After a day of focused work, there's nothing better than having a much-deserved mental break from responsibilities. Even better when it involves your pals! Be it a go-kart race with your team, a chill session of board games , or a couple of days in Prague - we do whatever fits our fancy. 🕺 Flexible working hours - Flexible working hours are not about being able to start your work within a specific timeframe. It's about maintaining the work-life balance you deserve . We have no strict "office hours" and embrace your early bird or night owl lifestyle. When you need to take a pause or manage your affairs, it's fine by us. However, we expect you to deliver the work on time and stay responsive on Slack if your colleagues need you (11-15 p.m.). 📲 Training budget - Whether it comes to AWS, Domain-Driven Development, Public Speaking training, and many more, we can match you with the best tutors 🧑‍🎓. Show us the direction you'd like to grow in, and we'll go above and beyond to meet your expectations. Personal branding - Build your true Pro status through blogging & social media activity as a company ambassador, your speeches at various conferences and meetups , hosting workshops , and participating in other exciting initiatives. Do it all with our backup. 🤝 Turquoise culture - you’ll have real influence over the shape of your role, a clear path for growth, and a meaningful voice in how the whole company evolves. We treat your CV as a starting point - not the final word. What matters most to us is how you think, solve problems, and approach real challenges, not just what’s written on paper. That’s why our process begins with a short recruitment task. It’s a chance for you to show your skills in practice and for us to better understand how you work.

🏢 Summary: Leadership role overseeing regional account management for post-sale revenue, retention, and expansion within a highly regulated 503A/503B healthcare environment. Responsible for AI-enabled forecasting, growth strategy, compliance-embedded execution, and executive customer engagement to drive predictable, scalable performance. Leads and develops high-performing teams while aligning cross-functional operations to ensure quality, regulatory adherence, and sustainable growth. 🗂️ Requirements: 10–15 years in account management, customer success, or post-sale commercial leadership, 1–2 years leading leaders, Bachelor’s degree or equivalent experience, Proven success improving retention and expansion in regulated or complex environments, Advanced proficiency in CRM and forecasting tools, Experience with AI-driven analytics for pipeline and performance management, Strong knowledge of compliance and risk management in regulated industries, Experience in healthcare, life sciences, or similar regulated industry (preferred) 📃 Skills: CRM, AI, Analytics, Forecasting, Automation, Segmentation, Scoring, Dashboards, Compliance, RiskManagement 🏢 Description: Position Summary: The Director, Account Management – East/Southeast leads regional post-sale revenue performance, retention, and expansion across the customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting, and compliant delivery. Leveraging AI as a force multiplier, the leader scales insight generation, prioritization, and decision quality to accelerate speed, consistency, and outcomes. Operating within a hyper-growth, highly regulated 503A/503B environment, the role aligns customer commitments with quality, regulatory, and operational realities. Success requires strong strategic thinking, rigorous execution, and exceptional learning agility to navigate complexity, elevate standards, and deliver durable, scalable performance while building teams and institutionalizing repeatable systems. Responsibilities: Regional Account Revenue Ownership - Own regional retention and expansion performance through AI-enabled account strategies and disciplined execution. - Develop scalable expansion frameworks leveraging AI-driven segmentation and opportunity scoring. - Establish high-confidence forecasting systems using AI-enhanced analytics and performance dashboards. Account Management Team Leadership - Build and coach high-performing managers through structured development plans and performance analytics. - Drive rigorous performance management using data-backed interventions and AI tools. - Lead structured hiring, succession planning, and workforce planning initiatives. Customer Stewardship and Executive Engagement - Own senior-level customer relationships, leading strategic conversations and negotiations. - Ensure consistent delivery of customer commitments through disciplined account planning and performance tracking. - Design and execute retention programs leveraging predictive analytics and health scoring. Compliance-Embedded Account Execution - Standardize workflows using AI-enabled automation, playbooks, and performance metrics. - Collaborate cross-functionally with Operations, Quality, Finance, Legal, and Sales. - Embed compliance, quality, and contractual guardrails into all account activities. Forecasting, Renewal Discipline, and Predictability - Leverage AI and advanced analytics to inform strategy and enhance decision-making. - Build scalable systems and governance models supporting rapid growth. - Champion continuous improvement through innovation and process refinement. Knowledge and Skills: - Advanced proficiency in CRM platforms, forecasting tools, and AI-driven analytics. - Strong leadership capability in team development and organizational design. - Deep understanding of regulated business environments, risk management, and compliance alignment. - Exceptional communication and strategic thinking skills. Experience and Qualifications: - 10 to 15 years of experience leading account management, customer success, or post-sale commercial organizations, with at least 1 to 2 years leading leaders. - Demonstrated success improving retention and expansion in regulated or complex environments. - Experience in healthcare, life sciences, or similarly governed industries preferred. - Bachelor’s degree required or equivalent experience considered. Employee Benefits, Health and Wellness: Comprehensive benefits including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: Requires frequent communication, prolonged stationary positioning, regular use of hands and computer equipment, and movement throughout the office and corporate campus. Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling may be required.

🏢 Summary: Director of Product Management role leading product strategy, portfolio planning, and cross-functional execution across multiple consumer product categories. The position focuses on building and managing product management teams, defining long-term roadmaps, and aligning product development with brand, engineering, and business objectives. This is a fully in-office leadership role based in Lehi, Utah. 🗂️ Requirements: Bachelor's degree in Engineering, Industrial Design, Business, Marketing, or related field, 5-10 years of physical product management experience, Experience in consumer goods or durable products, Experience leading and developing product management teams, Ability to define and manage multi-category product strategies and roadmaps, Knowledge of product development processes from concept to production, Experience collaborating with Brand, Engineering, Design, Supply Chain, and Commercial teams, Ability to analyze user research, market data, and financial inputs, Strong leadership, organizational, and communication skills 📃 Skills: ProductManagement, Roadmapping, Engineering, IndustrialDesign, Marketing, SupplyChain, Research, PortfolioManagement, Leadership, Manufacturing 🏢 Description: Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style. A career at Trove Brands is not about punching the clock. It's about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day. As a Director of Product Management, your impact extends beyond individual products. You define category vision, build high performing teams, and set the standard for how product strategy drives enterprise growth. When you step into a Director of Product Management role at Trove Brands, you step into leadership and ownership at scale. You sign up for setting product direction across multiple categories, building and leading high performing teams, and translating long term strategy into clear, executable product plans. You agree to face complex, ambiguous problems and turn them into durable product and organizational clarity. The Director of Product Management is responsible for owning product strategy, execution, and organizational leadership across a portfolio of product categories. Organized by product category rather than brand, this role defines what products exist and how portfolios evolve over time. This role leads and develops a team of Product Managers, setting standards for product definition and execution. The Director serves as the Product Development counterpart to Brand Directors, partnering closely with Brand leadership, Engineering, Design, Legal, Supply Chain, and Commercial leaders to ensure products are user centered and commercially successful. This role serves as a senior category and portfolio expert, ensuring individual product decisions align with broader portfolio strategy and long term business objectives. At Trove Brands, Product Management and Brand Management work as close peers, Product Managers own category roadmaps, product definition, and cross-functional execution within Product Development. Product Managers receive product ideas from across the organization, ensure they are properly vetted, and partner with Brand to champion the right products through development and into market. The Director of Product Management ensures this partnership operates effectively at scale across all categories. How You'll Make an Impact Every role at Trove Brands is critical to our success as a whole. As Director of Product Management, your impact expands across strategy, execution, and talent development. Your responsibilities will include: • Own the 1-to-3-year product strategy and roadmap across multiple product categories • Define category-level product strategy in partnership with Brand and Executive leadership, translating brand and consumer direction into product roadmaps and portfolio plans • Build, lead, and develop a team of Product Managers, including hiring, coaching, and performance management • Set clear expectations, processes, and standards for product definition and lifecycle management • Lead category and portfolio level product planning, prioritization, and investment decisions • Partner with Brand leadership to align multi-generational brand plans with category level product strategy • Ensure product teams leverage insights from Consumer Insights and Brand teams, supplemented by market and competitive research, to develop clear, durable product definitions • Act as a senior category and portfolio expert, monitoring trends, white space, and competitive dynamics • Lead semiannual portfolio and roadmap reviews with senior leadership • Partner with Engineering and Operations leadership to ensure products meet cost, quality, schedule, and regulatory goals at scale • Incorporate in market performance, financial results, and learnings into future portfolio strategy • Ensure product decisions remain aligned with user needs, long term portfolio health, and company strategy • Present category strategy, portfolio performance, and key investment decisions to Executive Leadership What You'll Bring to the Team We seek leaders who are comfortable owning ambiguity, setting direction, and empowering teams to execute. For this role, we are looking for someone with the following skills and experience: • Bachelor's degree in a relevant field such as Engineering, Industrial Design, Business, Marketing, or equivalent experience • 5 to 10 years of relevant physical product management experience, preferably in consumer goods or durable products. Experience in the drinkware industry a strong plus • Demonstrated experience leading and developing product management teams • Proven ability to define and own multi category product strategies and roadmaps • Strong understanding of product development processes from concept through production at scale • Experience working cross functionally with Brand, Engineering, Design, Supply Chain, and Commercial leadership • Ability to synthesize user research, market data, financial inputs, and business objectives into clear strategic direction • Strong communication, organizational, and leadership skills with the ability to influence at all levels of the organization • Experience working with global manufacturing partners is a plus Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Among the many benefits our team members enjoy are: • Comprehensive medical, dental, and vision care • 401k package with employer matching • Paid Time Off • Maternity/Paternity leave • Full indoor basketball/volleyball court • Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.) • Yoga studio • Meditation/Nap room • And much more! Trove Brands is an equal opportunity employer. This is a fully in-office position at our HQ in Lehi, Utah.