New offer - be the first one to apply!
July 11, 2026
Service Manager
Senior • On-site
90,000 - 125,000 USD/yr
Washington, DC
Sylvester's is a locally owned, full-service commercial door and dock equipment contractor delivering quality, customized solutions to commercial customers. We install, service, and repair overhead sectional, high-speed, rolling steel, and special-application doors, along with a full line of loading dock equipment — partnering with top manufacturers like Rytec, Cookson, LiftMaster, Jamison, and TKO.
We're growing, and we're looking for a Service Manager in the Washington, DC metro area who shares our commitment to craftsmanship, reliability, and doing right by both our customers and our team.
The Opportunity
This is a hands-on leadership role sitting between our field technicians and our sales and customer relationships. You'll keep the service department running smoothly — coordinating jobs, supporting the team, and making sure customers are taken care of from first call to final invoice.
You'll work closely with our technicians, our sales team, and ownership to drive quality, efficiency, and growth.
Compensation & Benefits
- $90,000 – $125,000 base salary, commensurate with experience
- Company vehicle
- Medical, Dental, Vision & Life Insurance
- 401(k) with company matching
- Paid holidays and PTO
- A leadership role with real impact and room to grow with a company
What You'll Do
- Oversee daily service department operations, including scheduling, dispatching, and job coordination
- Support the sales team in quoting, planning, and executing commercial door and dock equipment service and installation work
- Order materials and manage parts inventory to keep jobs on track
- Mentor and support field technicians, fostering a culture of accountability, safety, and quality
- Serve as an escalation point for customer issues — resolving problems quickly and professionally
- Track job progress, identify bottlenecks, and drive continuous improvement
- Collaborate with ownership on department performance, reporting, and growth initiatives
- Help recruit, onboard, and develop team members as the company scales
What We're Looking For
- 5+ years of experience in service, construction, trades, or a related industry
- A natural leader with strong team management skills
- Strong communication skills across technicians, customers, and ownership
- Highly organized with the ability to manage multiple jobs and priorities
- Comfortable with materials ordering, job coordination, and service execution
- Ability to adapt quickly as the business evolves
Nice to Have
- Background in the commercial door, dock equipment, or access control industry
- Prior experience in a GM or department head role
What We Offer
- Competitive salary with a company vehicle
- Medical, Dental, Vision & Life Insurance
- 401(k) with company matching
- Paid holidays and PTO
- A collaborative and supportive team environment
EEO Statement
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to legally protected status or characteristic.
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Fort Wayne, IN
9,996 - 50,004 USD
🏢 Summary: Experienced outside sales/account management role focused on growing commercial accounts for door and entry systems solutions in the Midwest. The position involves managing a full B2B sales cycle, developing new business, and maintaining customer relationships within commercial and industrial markets. Offers six-figure earning potential, commission at time of sale, and benefits. 🗂️ Requirements: 3+ years of outside sales or account management experience in B2B commercial, industrial, or trades-related environments, Existing portable book of business in the Kalamazoo / West Michigan region, Experience closing and retaining mid-market commercial accounts, Proficiency with CRM platforms for pipeline management and forecasting, Cold calling and outbound prospecting experience, Territory planning and referral development skills, Valid driver's license, Ability to travel regionally and to company HQ monthly 📃 Skills: Salesforce, HubSpot, ServiceTitan, CRM, LinkedIn, Forecasting, Prospecting, Negotiation, Sales, B2B 🏢 Description: Business Development Representative REMOTE -Fort Wayne, IN Who We Are Arcem Entry Systems is a growing commercial door and entry systems contractor specializing in overhead doors, dock equipment, access control, and building entry solutions. We serve commercial, industrial, and institutional clients across the Midwest. We've built a culture of low turnover, operational investment, and real support for our sales team. Our technicians run fully equipped service vehicles, and our leadership team backs sales with the resources to close and deliver. The Opportunity We're hiring an experienced Outside Sales Representative / Account Manager. This is a hunter-style B2B sales role for a commercially focused professional with an existing book of business and the drive to grow a territory from the ground up. If you have experience in commercial door sales, building products sales, facility services, HVAC, fire & life safety, or industrial services — and you have relationships you can bring — we want to talk. Key Responsibilities Transition an existing book of 10–15+ commercial accounts to Arcem and serve as their primary relationship owner Develop net-new business through outbound prospecting, cold calling, networking, and targeted outreach Manage the full B2B sales cycle: lead generation, needs assessment, proposal development, negotiation, close, and account retention Maintain accurate pipeline, forecasting, and activity data in CRM (Salesforce, HubSpot, or equivalent) Collaborate with service, operations, and dispatch teams to ensure customer satisfaction and account retention Represent Arcem at customer sites, job walks, and industry networking events in the Kalamazoo / Southwest Michigan market Travel to company HQ 1–2x/month for sales meetings, training, and alignment Qualifications Required: 3+ years of outside sales or account management experience in a commercial, industrial, or trades-related B2B environment Demonstrated ability to carry and grow a portable book of business in the Kalamazoo / West Michigan region Track record closing and retaining mid-market commercial accounts ($10K–$50K+ annually) Proficiency with CRM platforms (Salesforce, HubSpot, ServiceTitan, or similar) for pipeline management and forecasting Strong prospecting skills: cold calling, LinkedIn outreach, referral development, and territory planning Valid driver's license; ability to travel regionally and to HQ monthly Preferred: Experience selling commercial overhead doors, dock levelers, sectional doors, rolling steel doors, access control, or related building products Familiarity with commercial construction, property management, warehousing, logistics, manufacturing, or industrial facility customer segments Knowledge of manufacturers such as Overhead Door, LiftMaster, Rytec, Assa Abloy, Horton, or similar Compensation & Benefits $80k to $100k base plus commission Commission paid at time of sale — not on a delayed cycle Vehicle allowance or company vehicle with fuel card Medical, dental, vision benefits Opportunity to become the anchor sales leader in a high-growth regional market