July 9, 2026
DRE - Issue Resolution Engineer
Senior • On-site
Auburn Hills, MI
Job Summary
The Issue Resolution Engineer is responsible for managing, coordinating, and driving the resolution of technical issues in the Premium Infotainment team, originating from internal teams or external customers in collaboration with suppliers.
This role serves as the primary technical interface with suppliers, ensuring issues are thoroughly investigated, root causes are identified, and corrective actions are defined, implemented, and documented.
The Resolution Engineer provides regular updates to internal stakeholders, supports validation activities, and performs hands-on vehicle-level investigations to gather data required for effective resolution.
Key Responsibilities
Issue Ownership & Resolution
- Own assigned issues from intake through closure, ensuring timely and effective resolution.
- Manage issues reported by internal teams, external customers, and field data, coordinating directly with suppliers.
- Ensure each issue has a clearly defined problem statement, confirmed root cause, corrective action, and validation plan.
- Drive issues to closure by confirming fixes are implemented, verified, and documented.
Supplier Management & Technical Leadership
- Act as the primary technical point of contact with suppliers for issue resolution activities.
- Lead technical discussions and reviews with suppliers to ensure alignment on root cause analysis and fix strategy.
- Ensure suppliers provide clear fix plans, including timelines, software/hardware changes, and target software versions.
- Challenge and validate supplier analyses to ensure robust and sustainable solutions.
Cross-Functional Communication & Stakeholder Updates
- Lead and participate in regular internal meetings to provide status updates, risks, and next steps.
- Ensure clear communication between suppliers and internal teams, including engineering, validation, quality, and program management.
- Prepare and deliver concise updates for stakeholders and leadership, including issue status, mitigation plans, and timing.
- Support escalations when issues are blocked or at risk.
Hands-On Investigation & Validation Support
- Perform hands-on vehicle-level investigations to collect logs, measurements, and other data required by suppliers.
- Support and participate in ride-and-drives, vehicle evaluations, and radio validation activities.
- Reproduce issues in vehicles when required to support root cause analysis.
- Collaborate with validation and test teams to confirm fixes resolve the issue without regressions.
Documentation & Knowledge Management
- Ensure all issues are accurately documented in the appropriate tracking systems working together with the Issue Management team.
- Capture root cause, fix details, validation evidence, and lessons learned prior to issue closure.
- Support continuous improvement by identifying recurring issues and contributing to preventive actions.
Qualifications
- Bachelor's degree in Electrical, Mechanical, Systems Engineering, or related field
- 5+ years of experience in automotive engineering, issue resolution, validation, or supplier management roles.
- Strong experience working directly with suppliers on technical issue resolution.
- Hands-on experience with vehicle testing, data collection, and validation activities.
- Knowledge of automotive systems, embedded software, and vehicle development processes.
- Strong communication skills with the ability to lead technical discussions across organizations.
Key Competencies
- Strong problem-solving and root cause analysis skills.
- Hands-on, proactive mindset with willingness to work directly on vehicles.
- Ability to lead and influence suppliers and cross-functional teams without direct authority.
- Strong organizational and documentation skills.
- Ability to manage multiple issues simultaneously and drive them to closure.
- High ownership, accountability, and sense of urgency.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Compliance Notice
Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug Screening Requirement
Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
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Technology

ALTEN
Test Engineer - (Electrical Engineering)
Mid
On-site
Raymond, OH
🏢 Summary: Hardware-focused Electrical Engineer role supporting development and validation of in-vehicle infotainment (IVI) audio and reception systems within an automotive environment. The position covers end-to-end component ownership, including requirements definition, supplier coordination, hardware testing, and production support. The engineer ensures amplifiers, speakers, and antennas meet performance, quality, and mass production targets. 🗂️ Requirements: Bachelor’s degree in Electrical or Electronics Engineering, 3–6 years of experience in electronics, validation, or test engineering, Experience with hardware or component-level testing, Ability to read, understand, and develop technical requirements, Experience with hardware validation from development to mass production, Strong analytical and troubleshooting skills, Ability to interface with suppliers and cross-functional engineering teams 📃 Skills: Electronics, Hardware, Validation, Testing, Infotainment, Audio, RF, Antennas, Amplifiers, Speakers, HIL, Telematics, USB, Automotive, RFQ 🏢 Description: We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more. As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing. When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.Overview : BS Degree in Electrical or Electronics Engineering. 3–6 years of experience in test/validation or electronics engineering. This position is based within Client Automotive Development Center (ADC), supporting the In-Vehicle Infotainment (IVI) division, with a strong focus on audio and reception hardware systems. The role is centered on the development and validation of infotainment-related electronic components, specifically: Audio systems: amplifiers, speakers Reception systems: AM/FM/XM antennas Secondary exposure to peripherals: USB, wireless charging, telematics This is a hardware-focused, end-to-end role (no software) involving requirements definition, supplier interaction, component validation, and support to mass production. The engineer will act as a key interface between internal teams and suppliers, ensuring components meet performance, quality, and production requirements. Key Responsibilities : IVI Audio & Reception Development Own the development and validation of audio and reception components within infotainment systems Understand, review, and develop technical requirements for speakers, amplifiers, and antennas Ensure alignment with system-level infotainment performance targets Supplier Management & RFQ Process Translate requirements into specifications for suppliers Support RFQ (Request for Quotation) activities and technical discussions Participate in supplier selection and evaluation Ensure supplier proposals meet technical and performance expectations Hardware Validation & Testing Plan and execute component-level validation for audio and reception systems Perform hardware testing (lab / HIL / vehicle when applicable) Verify that components meet defined requirements and performance criteria Support validation activities from development through mass production Issue Analysis & Production Support Analyze issues identified during: Validation phase Mass production Field/customer feedback Conduct root cause analysis and propose countermeasures Support resolution of technical issues with suppliers and internal teams Documentation & Reporting Create and maintain technical documentation and validation reports Clearly communicate test results, issues, and recommendations Ensure proper tracking of requirements, validation status, and issues Profile: Electrical/electronics engineer with interest or experience in infotainment systems (IVI), audio, or RF/reception Ability to understand and work with component-level requirements Comfortable working with suppliers and cross-functional teams Self-motivated, proactive, and willing to learn in a structured environment Strong analytical mindset with good problem-solving skills Effective communicator with ability to explain technical topics clearly Must Have : 3–6 years of experience in electronics / validation / test engineering Bachelor's degree in Electrical or Electronics Engineering Ability to read, understand, and develop technical requirements Experience in hardware or component-level testing Strong analytical and troubleshooting skills Good communication skills (internal teams + suppliers) Good to Have: Experience in infotainment (IVI), audio systems, or RF/reception (antennas) Automotive experience (OEM or supplier) Experience with HIL or hardware validation environments Exposure to supplier management / RFQ processes Experience with telematics, connectivity, or infotainment peripherals ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process. Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
Technology

ALTEN
Embedded Software Engineer
Senior
On-site
Denver, CO
95,004 - 150,000 USD/yr
🏢 Summary: Software Engineer role focused on embedded and controls software development for automated commercial equipment and multi-functional hardware systems. The position involves working with cross-functional engineering teams to design, test, debug, and maintain real-time embedded software using C programming. Candidates should have strong embedded systems expertise, RTOS experience, and deep knowledge of microcontroller hardware. 🗂️ Requirements: Bachelor's degree in Computer Science or Electrical Engineering, 6+ years of engineering experience, Strong C programming skills, Experience with Real Time Operating Systems, Deep understanding of microcontroller hardware, Extensive embedded programming experience at hardware level, Ability to write technical and end-user documentation, Solid software design and debugging skills, Experience with RLL programming, GitHub utilization 📃 Skills: C, RTOS, Microcontrollers, Embedded, GitHub, RLL, CAN, Modbus, Serial, NEC, UL508A 🏢 Description: We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more. As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing. When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow. As Software Engineer you will be responsible for; - Collaborate closely with an international team of Software Engineers, as well as Mechanical, Electrical, and Design Engineers. - Analyze user requirements and control systems. - Analyze, define, and develop software test procedures. - Research, design, and write Controls software for automated commercial equipment. - Develop and/or modify existing programs by analyzing and identifying potential improvements. - Plan, architect, and execute additions to a comprehensive codebase for multi-functional hardware systems. - Create technical specifications and write user-facing operational documentation. - Provide technical support by responding to questions, making suggestions, and analyzing equipment. - Experience writing code to interface with machine hardware (I/O modules, motors, sensors, etc.) – nice to have - Familiarity with industrial communication protocols (serial, CAN, Modbus) - nice to have Qualifications; - Bachelor's degree in Computer Science or Electrical Engineering - 6+ years of engineering experience, or equivalent combination of education and experience - Strong C programming skills are a must – only use C, coachable profiles okay - Experience with Real Time Operating Systems- homegrown RTOS. - Deep understanding of Microcontroller Hardware - Extensive knowledge of embedded programming down to the hardware level - Ability to write technical and end user documentation - Solid software design and debugging skills - RLL programming and GitHub utilization - Familiarity with National Electrical Code (NEC) and UL508A a plus Salary Range: $95,000 - $150,000 The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.
Technology

ALTEN
Technical Project Manager
Mid
On-site
Foster City, CA
🏢 Summary: Project management role focused on coordinating automotive vehicle testing and development programs, managing cross-functional execution, and improving JIRA-based workflows and reporting. The position involves tracking roadmap milestones, resolving execution risks, and supporting fast-paced prototype and autonomous vehicle development initiatives. 🗂️ Requirements: 2+ years of project management experience, Bachelor's degree in Business, Communications, Engineering, or related field, Experience with JIRA or similar resource management software, Experience delivering multiple complex automotive technical projects, Understanding of vehicle testing and development, Familiarity with prototype or pre-production vehicle testing, Ability to manage workflows, boards, and dashboards, Strong cross-functional coordination skills, Ability to communicate technical project status clearly 📃 Skills: JIRA, Automotive, Testing, ProjectManagement, Dashboards, Workflows, Reporting, ResourceManagement, Engineering, AutonomousVehicles 🏢 Description: Responsibilities • Own the delivery status of specific attribute roadmap milestones. Ensure blockers are identified and resolved before they impact progress. • Work directly with engineering and test leads to identify execution risks such as vehicle downtime, instrumentation delays, or hardware shortages, and implement recovery plans. • Run, maintain, and improve JIRA structures, sprint cadences, and reporting processes to support engineering teams. • Manage cross-functional requests and ensure stakeholder dependencies are defined and completed. • Translate technical complexities and changing priorities into concise updates for leadership. Qualifications • 2+ years of experience in project management and a Bachelor's degree in Business, Communications, Engineering, or a related field. • Experience with resource management software such as JIRA to develop project plans and track asset availability. • Proven ability to deliver multiple complex automotive technical projects simultaneously. • Strong understanding of vehicle testing and development, including system interactions and dependencies. • Familiarity with prototype or pre-production vehicle testing and development. • Expert-level ability to create and manage boards, workflows, and dashboards that provide real-time project visibility. • Strong ownership mindset with the ability to close loops independently and prevent scope creep. • Ability to remain calm under pressure and communicate clearly in fast-moving environments. Bonus Qualifications • Background in Mechanical Engineering, Aerospace Engineering, or a related field. • Experience in startup or high-growth environments. • Familiarity with vehicle development cycles and prototype hardware management. • Experience with autonomous vehicle platforms and software development. Salary Range • $110,000-130,000 • Actual salary depends on location, qualifications, skills, education, training, and experience. Additional Information • All qualified applicants will receive consideration for employment without discrimination. • Pre-employment drug screening is required as a condition of hire.