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July 9, 2026

DRE - Issue Resolution Engineer

Senior • On-site

Auburn Hills, MI

Job Summary

The Issue Resolution Engineer is responsible for managing, coordinating, and driving the resolution of technical issues in the Premium Infotainment team, originating from internal teams or external customers in collaboration with suppliers.

This role serves as the primary technical interface with suppliers, ensuring issues are thoroughly investigated, root causes are identified, and corrective actions are defined, implemented, and documented.

The Resolution Engineer provides regular updates to internal stakeholders, supports validation activities, and performs hands-on vehicle-level investigations to gather data required for effective resolution.

Key Responsibilities

Issue Ownership & Resolution

  • Own assigned issues from intake through closure, ensuring timely and effective resolution.
  • Manage issues reported by internal teams, external customers, and field data, coordinating directly with suppliers.
  • Ensure each issue has a clearly defined problem statement, confirmed root cause, corrective action, and validation plan.
  • Drive issues to closure by confirming fixes are implemented, verified, and documented.

Supplier Management & Technical Leadership

  • Act as the primary technical point of contact with suppliers for issue resolution activities.
  • Lead technical discussions and reviews with suppliers to ensure alignment on root cause analysis and fix strategy.
  • Ensure suppliers provide clear fix plans, including timelines, software/hardware changes, and target software versions.
  • Challenge and validate supplier analyses to ensure robust and sustainable solutions.

Cross-Functional Communication & Stakeholder Updates

  • Lead and participate in regular internal meetings to provide status updates, risks, and next steps.
  • Ensure clear communication between suppliers and internal teams, including engineering, validation, quality, and program management.
  • Prepare and deliver concise updates for stakeholders and leadership, including issue status, mitigation plans, and timing.
  • Support escalations when issues are blocked or at risk.

Hands-On Investigation & Validation Support

  • Perform hands-on vehicle-level investigations to collect logs, measurements, and other data required by suppliers.
  • Support and participate in ride-and-drives, vehicle evaluations, and radio validation activities.
  • Reproduce issues in vehicles when required to support root cause analysis.
  • Collaborate with validation and test teams to confirm fixes resolve the issue without regressions.

Documentation & Knowledge Management

  • Ensure all issues are accurately documented in the appropriate tracking systems working together with the Issue Management team.
  • Capture root cause, fix details, validation evidence, and lessons learned prior to issue closure.
  • Support continuous improvement by identifying recurring issues and contributing to preventive actions.

Qualifications

  • Bachelor's degree in Electrical, Mechanical, Systems Engineering, or related field
  • 5+ years of experience in automotive engineering, issue resolution, validation, or supplier management roles.
  • Strong experience working directly with suppliers on technical issue resolution.
  • Hands-on experience with vehicle testing, data collection, and validation activities.
  • Knowledge of automotive systems, embedded software, and vehicle development processes.
  • Strong communication skills with the ability to lead technical discussions across organizations.

Key Competencies

  • Strong problem-solving and root cause analysis skills.
  • Hands-on, proactive mindset with willingness to work directly on vehicles.
  • Ability to lead and influence suppliers and cross-functional teams without direct authority.
  • Strong organizational and documentation skills.
  • Ability to manage multiple issues simultaneously and drive them to closure.
  • High ownership, accountability, and sense of urgency.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Compliance Notice

Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement

Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

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With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more. As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing. When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.Bachelor's degree in Computer Science or Electronics Engineering. Minimum 8+ years of experience in automotive software testing. This position is focused on defining and leading testing strategies for AI-driven automotive software systems, ensuring performance, reliability, and safety of advanced in-vehicle technologies. The role involves end-to-end validation strategy ownership, test architecture definition, and coordination of cross-functional testing activities within complex automotive environments. The engineer will work closely with development, validation, and system engineering teams to ensure robust test coverage, high-quality deliverables, and continuous improvement of testing processes. The position requires strong expertise in automotive testing environments, test automation, and validation frameworks, with a focus on intelligent vehicle systems. Key Responsibilities : Test Strategy & Architecture Define and lead end-to-end test strategies for AI-driven automotive software systems Design validation approaches to ensure performance, reliability, and safety of vehicle technologies Establish test coverage frameworks and ensure alignment with system requirements Drive continuous improvement of testing methodologies and validation processes Automotive Testing & Validation Tools Execute and oversee testing activities using industry-standard tools such as dSPACE, CANoe, CANape, DIVA, and OpenTest Support integration of hardware-in-the-loop (HIL) and software-in-the-loop (SIL) environments when applicable Ensure effective use of measurement and diagnostic tools for system validation Support end-to-end validation across automotive software development lifecycle Test Automation & Scripting Develop and maintain test automation scripts using JavaScript, Python, and CAPL Support automation of diagnostic and validation workflows Improve efficiency and repeatability of testing processes through scripting and tooling Collaborate with engineering teams to integrate automated testing into development pipelines Data & Analytics in Testing Support use of data pipelines and analytics tools for automotive software validation Analyze test data to identify trends, defects, and system performance issues Contribute to data-driven decision-making for validation and quality improvements Defect Management & Quality Improvement Track and analyze defects using structured metrics and reporting systems Support root cause analysis and resolution of complex technical issues Drive continuous improvement initiatives based on test results and quality indicators Cross-Functional Collaboration & Coordination Collaborate with software, system, and validation engineering teams Coordinate testing activities across multidisciplinary teams and stakeholders Clarify responsibilities and ensure alignment across testing and development efforts Build strong internal networks to support alignment and execution success Communication & Reporting Communicate test results, validation status, and technical findings clearly to stakeholders Prepare technical documentation, reports, and test summaries Present complex technical concepts in a clear and structured manner Support decision-making through accurate and timely reporting Profile : Experienced automotive test engineer with strong background in software testing and validation Comfortable working in complex, cross-functional, and safety-critical environments Strong analytical mindset with demonstrated problem-solving capabilities Self-driven, organized, and capable of managing multiple priorities effectively Strong communicator with ability to align stakeholders and drive collaboration Must Have : 8+ years of experience in automotive software testing Bachelor's degree in Computer Science or Electronics Engineering Hands-on experience with testing tools (dSPACE, CANoe, CANape, DIVA, OpenTest) Strong programming/scripting skills in JavaScript, Python, and/or CAPL Strong understanding of test coverage analysis and defect tracking metrics Experience working in cross-functional automotive environments Strong analytical, troubleshooting, and problem-solving skills Good communication and coordination abilities across teams Experience in test automation and validation processes Good to Have : ISTQB or IREB certification Experience with AI-driven or autonomous vehicle systems Knowledge of data pipelines and automotive analytics tools Experience with HIL/SIL environments Exposure to automotive safety or compliance standards (functional safety, ISO, etc.) Experience in large-scale OEM or Tier 1 automotive environments ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process. Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

Technology

ALTEN

Hardware Engineer

Mid

On-site

Auburn Hills, MI

🏢 Summary: Embedded Hardware Design Engineer role focused on developing, validating, and integrating automotive electronic hardware systems, including schematic design, PCB development, debugging, and functional safety compliance. The position involves cross-functional collaboration on embedded systems for modern automotive platforms such as ADAS, infotainment, and software-defined vehicles. 🗂️ Requirements: Bachelor's or Master's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Aerospace Engineering, or related discipline, Experience in the automotive industry, Experience designing embedded electronic hardware systems, Knowledge of EMI/EMC design principles and testing, Understanding of vehicle electrical architectures and ISO 26262, Experience with Ethernet, CAN, LIN, and LVDS protocols, Minimum 2 years of experience in schematic capture and PCB layout design, Experience designing multilayer PCBs, Proficiency with Altium Designer, Experience with hardware debugging, failure analysis, and root cause investigation, Proficiency with oscilloscopes, power supplies, and logic analyzers 📃 Skills: Altium, PCB, EMI, EMC, Ethernet, CAN, LIN, LVDS, ISO26262, ADAS, SDV, PI, SI, Oscilloscopes, Debugging, Schematic, Hardware, ECU 🏢 Description: We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more. As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing. When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.Basic Qualifications BS / MS in Electrical, Electronics, Compute, Aerospace Engineering, or equivalent Experienced in automotive industry. (TIER1/TIER2 preferred) Experience in embedded electrical designs Familiar with EMI/EMC design, test and troubleshooting Familiar with electrical architecture topologies, Functional Safety (ISO 26262) and other industry standards Solid understanding of system/component design Familiar with vehicle bus, e.g. ETH/CAN/LIN/LVDS, communication protocols and troubleshooting tools Experience in thermal management of ECU embedded electronics Ability to participate and lead schematic and layout design reviews Good knowledge of state-of-the-art hardware systems, software tools and algorithms for interfaces required for actuators, firmware development, in-vehicle bus architectures, in-vehicle CPU/GPU/NPU computing platforms, image and audio signal processors, connectivity Knowledge of ADAS, Infotainment Systems and Zonal Architectures, Software defined vehicles Being able to support more than one expertise domain is a plus Power Integrity and Signal Integrity experience is a plus Experience in an architectural hardware/system role is a plus Should have experience in: Min 2 Yrs. Schematic and Layout design Experience in Altium is a big plus High complex multilayer layout design PCB design rules PCB to Mechanical interface and constraints HW debugging, investigations, problem solving with electrical lab equipment All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process. Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

Technology

ALTEN

Hardware Engineer

Mid

On-site

Auburn Hills, MI

🏢 Summary: Design and develop embedded electronic hardware systems for automotive applications, covering architecture definition, schematic design, PCB development, integration, and validation. The role involves working across cross-functional teams to deliver reliable, safe, and high-performance hardware compliant with automotive standards. Candidates will support hardware bring-up, debugging, testing, and technical problem resolution throughout the product lifecycle. 🗂️ Requirements: Bachelor’s or Master’s degree in Electrical, Electronics, Computer, Aerospace Engineering or related field, Automotive industry experience (Tier 1 or Tier 2 preferred), Experience designing embedded electronic hardware systems, Knowledge of EMI/EMC design and testing, Understanding of vehicle electrical architectures and ISO 26262, Minimum 2 years of schematic capture and PCB layout design experience, Experience designing high-complexity multilayer PCBs, Proficiency with Altium Designer, Experience with hardware bring-up, debugging, and root cause analysis, Proficiency with laboratory equipment (oscilloscopes, power supplies, logic analyzers), Familiarity with automotive communication protocols (Ethernet, CAN, LIN, LVDS) 📃 Skills: Altium, PCB, EMI, EMC, ISO26262, Ethernet, CAN, LIN, LVDS, PI, SI, Oscilloscope, ADAS, Infotainment 🏢 Description: The Hardware Design Engineer is responsible for the design, development, analysis, integration, and validation of embedded electronic hardware systems for automotive applications. This role requires applying engineering principles and independent technical judgment to develop reliable, safe, and high-performance hardware solutions that meet customer, regulatory, and industry requirements. The engineer will work closely with systems, software, mechanical, manufacturing, and validation teams throughout the product development lifecycle, supporting architecture definition, schematic design, PCB development, hardware integration, troubleshooting, and technical problem resolution. Basic Qualifications Bachelor's or Master's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Aerospace Engineering, or a related discipline. Experience within the automotive industry (Tier 1 or Tier 2 supplier experience preferred). Experience designing and developing embedded electronic hardware systems. Knowledge of EMI/EMC design principles, testing methodologies, and troubleshooting techniques. Understanding of vehicle electrical architectures, Functional Safety (ISO 26262), and automotive industry standards. Strong understanding of system-level and component-level hardware design. Familiarity with automotive communication networks and protocols including Ethernet (ETH), CAN, LIN, and LVDS. Experience with thermal management considerations for ECU and embedded electronic designs. Ability to participate in and lead schematic reviews, PCB layout reviews, and design evaluations. Knowledge of modern automotive hardware platforms, embedded processing systems, connectivity technologies, and interface architectures. Understanding of ADAS, Infotainment Systems, Zonal Architectures, and Software Defined Vehicle (SDV) concepts. Ability to support multiple technical domains is considered an advantage. Experience with Power Integrity (PI) and Signal Integrity (SI) analysis is preferred. Prior experience in hardware architecture or system architecture roles is a plus. Required Technical Experience Minimum 2 years of experience in schematic capture and PCB layout design. Experience using Altium Designer is highly preferred. Experience designing high-complexity, multilayer printed circuit boards (PCBs). Strong understanding of PCB design rules, constraints, and best practices. Experience managing PCB-to-mechanical integration requirements and packaging constraints. Hands-on experience with hardware bring-up, debugging, failure analysis, and root cause investigations. Proficiency using electrical laboratory equipment including oscilloscopes, power supplies, logic analyzers, and related test equipment. Ability to analyze technical issues and provide engineering recommendations for corrective actions and design improvements. Key Responsibilities Design, develop, and validate embedded hardware solutions for automotive electronic systems. Support hardware architecture development, schematic design, and PCB layout activities. Conduct technical reviews and provide engineering recommendations to improve product performance, reliability, manufacturability, and safety. Perform hardware debugging, testing, validation, and root cause analysis of complex electrical issues. Collaborate with cross-functional engineering teams to support system integration and product development activities. Evaluate technical requirements and translate them into hardware design solutions. Support compliance with automotive standards, customer requirements, and functional safety objectives. Participate in design reviews, risk assessments, and engineering problem-solving activities throughout the product lifecycle. Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.