Business Operations Analyst

🏢 Summary: End-to-end Product Manager role focused on building a real-time, behaviour-driven product that turns customer signals into measurable outcomes like conversion and revenue. The role emphasizes rapid experimentation, data-informed decisions, and strong ownership in a high-ambiguity, zero-to-one environment. You will collaborate closely with engineering and design to deliver simple, high-impact solutions. 🗂️ Requirements: Experience in early-stage or zero-to-one product environments, Experience running product discovery and rapid experimentation cycles, Strong proficiency in product analytics and data-driven decision-making, Experience working in cross-functional product teams, Background in activation, growth, or behaviour-driven products, Ability to define hypotheses and run experiments, Ability to make decisions under ambiguity 📃 Skills: ProductDiscovery, Experimentation, ProductAnalytics, Amplitude, DataAnalysis, Growth, Activation, A/BTesting 🏢 Description: About us At Text, we’re building a new category around customer communication, powered by real-time data. You’ll join a product area focused on turning behavioural signals into actions that drive conversion, revenue, and growth - not another CRM, but a system that helps businesses act in real time. We have a clear direction. Now we need someone who can turn it into fast learning, sharp decisions, and continuous progress in a high-ambiguity, high-ownership environment. This is a builder role - you’ll define how the product works end-to-end, turning real-time signals into measurable outcomes. What you’ll do: Own a product area end-to-end - from identifying the right problems to delivering measurable outcomes (e.g. conversion, revenue) Turn direction into fast learning - define hypotheses, run experiments, and iterate quickly Make high-quality decisions in ambiguity and move forward without perfect data Work closely with engineering and design to build simple, effective solutions Move fast and stay focused - prioritise what matters most and continuously learn what works Collaborate across teams to build a cohesive product experience, not isolated features You’re a strong match if you: Have experience building products in early-stage or zero-to-one environments Think in outcomes - you care about real impact, not just shipping features Bring high ownership - you take responsibility for outcomes, not just tasks Navigate ambiguity confidently — making decisions and helping strong teams move faster on what matters most Have strong product judgment - you know what matters, what to skip, and how to keep things simple Care deeply about customer behaviour and decision-making Think in systems - connecting data, product, and experience across teams Hard skills & experience: Experience running product discovery and rapid experimentation cycles Strong data fluency — comfortable using product analytics (e.g. Amplitude) to inform decisions and measure impact Background in activation, growth, or behaviour-driven products Experience working in cross-functional product teams How We Work We’re a hybrid team – remote when it makes sense, onsite when it matters most. Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes. Our office is open year-round – drop by anytime. Benefits We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget. What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built. With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive. And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat , ChatBot , HelpDesk , KnowledgeBase , OpenWidget .

🏢 Summary: Senior Business Analyst role focused on leading enterprise-scale initiatives in a cloud-native SaaS environment, driving data-driven strategy and AI-enabled productivity across business, product, and technology teams. The position shapes business analysis frameworks, defines strategic roadmaps, and influences executive decision-making. Fully remote within U.S. time zones. 🗂️ Requirements: Bachelor’s degree in Business, Information Systems, Technology, or related field, 9–12 years of business analysis or strategic experience in B2B SaaS, Expertise in process, data, and systems analysis, Experience collaborating with Product, Engineering, and GTM teams, Experience with SaaS metrics such as ARR, churn, customer lifecycle, product adoption, Proven experience leveraging AI-powered tools for analysis and decision-making, Ability to lead enterprise-scale initiatives, Legal authorization to work in the U.S. 📃 Skills: SaaS, AI, Analytics, Data, Systems, ARR, Churn, GTM, Cloud, SaaSMetrics 🏢 Description: Elite is the trusted automation platform for law firm operations across most of the world's largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite's products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.Position Overview The Senior Business Analyst serves as a strategic advisor and enterprise-level thought leader, shaping how Elite defines problems, delivers solutions, and scales analytical excellence. This role focuses on long-term impact, organizational alignment, and elevating business analysis maturity across the company. Work Arrangement: Remote This role requires the individual to be based in Flexible across U.S. time zones. Responsibilities Partner with senior leaders to define enterprise problem statements, success metrics, and strategic roadmaps. Lead mission-critical or enterprise-scale initiatives with high visibility and impact. Drive alignment across business, product, and technology strategies. Identify and scale AI-enabled productivity opportunities, embedding AI-powered tools and workflows to accelerate analysis and improve decision-making across the organization. Anticipate future business needs and proactively design scalable, forward-looking solutions. Demonstrated fluency in leveraging AI-powered tools to accelerate analysis, enhance decision-making, and improve day-to-day productivity. Establish, evolve, and govern business analysis frameworks and best practices. Coach, mentor, and develop business analysts across all levels. Represent the Business Analyst function as a trusted advisor to leadership. Influence enterprise decision-making through data-driven insights and recommendations. Strong stakeholder communication skills. Perform other duties as assigned to support departmental and company objectives. Qualifications Bachelor's Degree in Business, Information Systems, Technology, or related field, or equivalent experience. 9–12 years of experience in business analysis or related strategic roles, preferably within B2B SaaS environments. Deep expertise in process, data, and systems analysis. Experience working cross-functionally with Product, Engineering, and GTM teams in a SaaS organization. Familiarity with key SaaS metrics (e.g., ARR, churn, customer lifecycle, product adoption) and data-driven decision making. Exceptional strategic thinking, judgment, and executive communication skills. Strong change leadership and organizational awareness. Proven ability to scale impact through influence and mentorship. Ability to travel up <10% as business needs require. Role requires the following physical capacity: Sedentary: primarily desk/computer work. Must be legally authorized to work in the United States; Elite does not provide employment sponsorship for this position. Benefits: Competitive Compensation Package ($140,000 - $160,000 base salary + variable component) Comprehensive Healthcare Coverage (Health, Dental, Vision) Retirement Savings Plan with an Employer Contribution Professional Development Opportunities Time Off Wellness Initiatives Employee Assistance Program Generous Global Parental Leave Calm, free premium subscription Employee Discount Program Please note that we do not offer sponsorship for this position. Additional Information At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter. In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment. Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We are not accepting applications submitted through recruiting agencies.

🏢 Summary: Senior Product Designer (12-month maternity cover with potential for permanent role) focused on driving activation, conversion, and retention through experimentation and lifecycle initiatives. The role owns end-to-end design from discovery to shipping, running A/B tests, in-product experiments, and data-driven optimizations tied to revenue metrics. Strong emphasis on business impact, product analytics, AI-assisted design, and rapid experimentation. 🗂️ Requirements: Proven end-to-end product design experience (discovery to shipping), Strong portfolio demonstrating business impact and metrics-driven design, Ability to design and run A/B tests and in-product experiments, Experience with product analytics and experimentation tools, Mastery of Figma, Hands-on experience with AI-assisted design or prototyping tools, Ability to define and measure success using activation and conversion metrics, Experience writing product copy, Experience working on digital products (SaaS or B2B preferred) 📃 Skills: Figma, A/B testing, Experimentation, Analytics, SEO, PAYDA, AI, Cursor, Claude, Codex, Flow, Prototyping, SaaS, B2B 🏢 Description: About us At Text, we're building a new category around customer communication, powered by real-time data. We're looking for a Senior Product Designer to join our Lifecycle Growth team - someone who gets more excited by business outcomes than pixel-perfect screens, and who wants to design where every experiment, banner, and flow is tied to a real revenue or activation metric. This is initially a maternity cover (~12 months) with a strong path to a permanent role for the right person — in an organization our size, we always find a place for great specialists. This isn't a role for someone who wants to be handed perfectly-scoped tickets. We work like adults running our own startup inside Text: high autonomy, weekly cadence, async-first, and zero hand-holding. About the team Lifecycle Growth Team sits inside the broader Activation org and works across two connected areas: lifecycle (customer communication around product updates, churn prevention, win-backs) and R&D and experimentation (SEO and PAYDA tests, activation banners and nudges, reshaping core product surfaces). We share KPIs with Product Activation: Trial > QL > Subscriber. You'll work most closely with your own team day-to-day, but because Activation touches every product team, you'll collaborate broadly across product and design. What you'll own Taking end-to-end ownership of design work - from business discovery and problem definition, through design, testing, and shipping. Designing for business outcomes : activation, conversion, retention. You'll define what success looks like in numbers. Running live experiments - activation banners, in-product nudges, A/B tests, and lifecycle communications that move Trial > QL > Subscriber. Collaborating with designers across Activation and other product teams, contributing to design critique and shared thinking. Occasional experiments that go beyond Activation - and affect acquisition, retention and monetization Writing copy - at Text, designers write the first version of product copy. Working AI-natively - using tools like Cursor to build interactive mockups and accelerate your work. Who you are We hire for mindset over years on a CV . If you have fewer years of experience and the bullets below describe you, we want to talk. If you have 10 years and you don't recognize yourself here, this won't be a fit. You take ownership. Every designer at Text is expected to act like the design lead for everything they ship. You think business-first. You can read a metric, understand why it matters, and design toward moving it. You move fast. You'd rather ship a rough test this week and learn than ship a polished screen next quarter and hope. You're comfortable with ambiguity. Our team is post-reorg, our product is newer than LiveChat with smaller data volumes, and our roadmap shifts. You're AI-native or eager to be. You use AI tools as a multiplier, not a curiosity. You communicate clearly and directly. You give and receive feedback without ego. Deal-breaker: if you optimize for how something looks more than how it works — this isn't your team. We're building a product that makes people more productive. You may be a great fit if you have A portfolio that shows business thinking — why something was built, what changed because of it, and how you made the trade-offs. Comfort with the full design process : discovery, prototyping, shipping, and measuring impact. Mastery of Figma ; familiarity with experimentation tools and product analytics. Hands-on experience with AI-assisted design or prototyping tools (Claude Code/ Codex /Flow/Claude Design) — or a clear willingness to adopt them fast. Nice to have Experience working on a product (vs. agency or marketing-only). Background in SaaS, B2B, or product-led growth . Experience writing product copy. Hands-on experience with AI-assisted design or prototyping tools (Cursor, v0, etc.). Why you'll love working here Real ownership from day one. You won't be waiting for permission. A team of people who care. Strong characters, high standards, low ego. Direct line to leadership. No layers of middle management between your ideas and decisions. Cross-product exposure. Because Activation works with every product team, you'll see more of how Text actually works in 12 months than most designers see in 3 years. A path to permanent. This role starts as maternity cover, but for the right person, we'll make space. Ability to deliver incredible impact. Our tools serve more than 1 billion customers a month, across 150+ countries Unlimited access to all the cutting edge AI tools 🔥 We're not promising an easy ride. We're promising real impact, real autonomy, and a team that will push you to do the best work of your career — if you're the kind of person who wants that. How we work We’re a hybrid team – remote when it makes sense, onsite when it matters most. Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes. Our office is open year-round – drop by anytime. Benefits We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget. What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built. With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive. And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat , ChatBot , HelpDesk , KnowledgeBase , OpenWidget . Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.

🏢 Summary: Senior Product Designer role focused on driving activation, conversion, and retention through experimentation and lifecycle design. The position involves end-to-end ownership from discovery to shipping, with strong emphasis on A/B testing, product analytics, and AI-assisted design. Initially a 12-month maternity cover with potential for permanent placement. 🗂️ Requirements: Proven end-to-end product design experience (discovery to shipping), Strong portfolio demonstrating measurable business impact, Ability to design and run A/B tests and experiments, Experience with product analytics and metric-driven design, Mastery of Figma, Hands-on experience with AI-assisted design or prototyping tools, Ability to write product copy, Experience designing for SaaS or B2B products 📃 Skills: Figma, A/B, SEO, Analytics, SaaS, B2B, AI, Cursor, Claude, Codex, Flow, v0 🏢 Description: About us At Text, we're building a new category around customer communication, powered by real-time data. We're looking for a Senior Product Designer to join our Lifecycle Growth team - someone who gets more excited by business outcomes than pixel-perfect screens, and who wants to design where every experiment, banner, and flow is tied to a real revenue or activation metric. This is initially a maternity cover (~12 months) with a strong path to a permanent role for the right person — in an organization our size, we always find a place for great specialists. This isn't a role for someone who wants to be handed perfectly-scoped tickets. We work like adults running our own startup inside Text: high autonomy, weekly cadence, async-first, and zero hand-holding. About the team Lifecycle Growth Team sits inside the broader Activation org and works across two connected areas: lifecycle (customer communication around product updates, churn prevention, win-backs) and R&D and experimentation (SEO and PAYDA tests, activation banners and nudges, reshaping core product surfaces). We share KPIs with Product Activation: Trial > QL > Subscriber. You'll work most closely with your own team day-to-day, but because Activation touches every product team, you'll collaborate broadly across product and design. What you'll own Taking end-to-end ownership of design work - from business discovery and problem definition, through design, testing, and shipping. Designing for business outcomes : activation, conversion, retention. You'll define what success looks like in numbers. Running live experiments - activation banners, in-product nudges, A/B tests, and lifecycle communications that move Trial > QL > Subscriber. Collaborating with designers across Activation and other product teams, contributing to design critique and shared thinking. Occasional experiments that go beyond Activation - and affect acquisition, retention and monetization Writing copy - at Text, designers write the first version of product copy. Working AI-natively - using tools like Cursor to build interactive mockups and accelerate your work. Who you are We hire for mindset over years on a CV . If you have fewer years of experience and the bullets below describe you, we want to talk. If you have 10 years and you don't recognize yourself here, this won't be a fit. You take ownership. Every designer at Text is expected to act like the design lead for everything they ship. You think business-first. You can read a metric, understand why it matters, and design toward moving it. You move fast. You'd rather ship a rough test this week and learn than ship a polished screen next quarter and hope. You're comfortable with ambiguity. Our team is post-reorg, our product is newer than LiveChat with smaller data volumes, and our roadmap shifts. You're AI-native or eager to be. You use AI tools as a multiplier, not a curiosity. You communicate clearly and directly. You give and receive feedback without ego. Deal-breaker: if you optimize for how something looks more than how it works — this isn't your team. We're building a product that makes people more productive. You may be a great fit if you have A portfolio that shows business thinking — why something was built, what changed because of it, and how you made the trade-offs. Comfort with the full design process : discovery, prototyping, shipping, and measuring impact. Mastery of Figma ; familiarity with experimentation tools and product analytics. Hands-on experience with AI-assisted design or prototyping tools (Claude Code/ Codex /Flow/Claude Design) — or a clear willingness to adopt them fast. Nice to have Experience working on a product (vs. agency or marketing-only). Background in SaaS, B2B, or product-led growth . Experience writing product copy. Hands-on experience with AI-assisted design or prototyping tools (Cursor, v0, etc.). Why you'll love working here Real ownership from day one. You won't be waiting for permission. A team of people who care. Strong characters, high standards, low ego. Direct line to leadership. No layers of middle management between your ideas and decisions. Cross-product exposure. Because Activation works with every product team, you'll see more of how Text actually works in 12 months than most designers see in 3 years. A path to permanent. This role starts as maternity cover, but for the right person, we'll make space. Ability to deliver incredible impact. Our tools serve more than 1 billion customers a month, across 150+ countries Unlimited access to all the cutting edge AI tools 🔥 We're not promising an easy ride. We're promising real impact, real autonomy, and a team that will push you to do the best work of your career — if you're the kind of person who wants that. How we work We’re a hybrid team – remote when it makes sense, onsite when it matters most. Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes. Our office is open year-round – drop by anytime. Benefits We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget. What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built. With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive. And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat , ChatBot , HelpDesk , KnowledgeBase , OpenWidget . Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.

🏢 Summary: Senior product leadership role focused on building new 0→1 partner-driven products and experiences from concept to launch in a high-autonomy environment. The position owns vision, strategy, and execution while collaborating with engineering and partners to deliver scalable, high-impact solutions. This role emphasizes rapid iteration, technical fluency, and shaping a growing partner ecosystem. 🗂️ Requirements: 8+ years of product management experience, Experience with B2B products or partner integrations, Proven 0→1 product development experience, Track record of launching products from MVP to market, Ability to work in high-autonomy, ambiguous environments, Strong technical fluency with system design understanding, Experience collaborating closely with engineering teams, Experience defining product roadmaps based on market and customer insights 📃 Skills: ProductManagement, B2B, APIs, Integrations, SystemDesign, Roadmapping, MVP, DataAnalysis 🏢 Description: At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!We have an opening for a senior product leader who loves building new things and thrives in ambiguity. You’ll create experiences with partner companies that deliver real, outsized value to customers—things that could never exist alone. This is a 0→1 role: you’ll own the vision, strategy, and execution, moving fast, iterating constantly, and shaping the future of our partner ecosystem. What You’ll Do: Lead the creation of new partner-driven products and experiences from concept to launch. Collaborate deeply with engineering, design, and partners to turn bold ideas into scalable solutions. Spot market opportunities, uncover customer pain points, and define high-impact product roadmaps. Test, learn, and pivot quickly—combining data, insight, and intuition to drive results. Influence internal and external stakeholders, aligning teams around strategy and execution. Mentor others, shaping product thinking and partner-focused innovation across the organization. Who You Are: 8+ years of product management experience with B2B, partner integrations, or co-created products is required to thrive in this role. Show success in leading 0→1 product development, taking ideas from ambiguous problem spaces through validation, MVP, and successful launch. Proven track record of shipping impactful products in high-autonomy, ambiguous environments. Strong technical fluency—you can meaningfully engage with engineers and system design. Deep market and customer insight—know how to turn opportunity into value. Comfortable structuring chaos and making decisions with imperfect information. Customer-obsessed mindset—focused on creating experiences that delight and surprise. A builder mentality—you act fast, iterate relentlessly, and take ownership of outcomes. Why You’ll Love It: Full ownership: define the vision, strategy, and execution of transformative partner experiences. Co-create with other companies to unlock value that no one could achieve alone. Drive impact at scale—your work will shape how customers experience our ecosystem. Operate at the cutting edge of product innovation in a high-growth, collaborative startup environment. #LI-Remote #LI-HK1The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees$155,000—$194,000 USDWhy You’ll Love Us: We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this “Notice”) in compliance with applicable privacy laws, including the California Consumer Privacy Act (the “CCPA”) and the UK General Data Protection Regulation (collectively, the “Data Protection Laws”). Click here for a full copy of our General Personnel Privacy Notice. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

🏢 Summary: Senior HRIS Business Analyst responsible for partnering with HR and business leaders to optimize HR technology platforms, manage system enhancements, and deliver SDLC-driven projects that improve automation, reporting, and employee experience. The role focuses on UKG configuration, ATS optimization, cross-functional initiatives, and data-driven process improvement. It combines business analysis, QA/testing, change management, and HR systems support in a senior-level capacity. 🗂️ Requirements: Bachelor’s degree in Business Administration, Information Systems, Computer Science or related field (or equivalent experience), Minimum 5+ years of business analysis experience, At least 2 years in a senior or lead analyst role, Hands-on experience with UKG (configuration, support, process optimization), Experience with Applicant Tracking Systems (e.g., Greenhouse), Experience leading cross-functional initiatives, Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Proficiency in Power BI or Tableau, Experience configuring enterprise applications, Strong analytical and problem-solving skills 📃 Skills: UKG, HRIS, ATS, Greenhouse, Excel, PowerBI, Tableau, WFM, SDLC, QA, Lean, SixSigma, Agile, HRMS 🏢 Description: Overview Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers—many of which look to us for their own technology infrastructure needs—keep us immersed across the broad spectrum of the IT ecosystem. The Senior HRIS Business Analyst partners with HR, Payroll, Talent, Recruitment, IT, and business leaders to improve processes, optimize technology solutions, and support strategic initiatives. This role is responsible for analyzing business needs, managing system enhancements, supporting HR technology platforms, and delivering projects that improve efficiency, automation, reporting, and the employee experience. Your Impact The essential functions of this position include the following but not limited to: SDLC Project Management – Have knowledge of the software development process from requirements through delivery to production. Work with implementation team to deliver to customer expectations. Thoroughly document and communicate all project risks to project team. Software Analysis – Define requirements and evaluate existing functionality details to understand current system and future needs. Recognize and recommend to the business areas where efficiencies can be gained by altering the process or automating the process. Software Review and Testing – Perform QA to ensure thorough unit/system testing before hand-off for acceptance testing. Includes development and execution of test plans/cases. Support – Support, maintain, and document software functionality. Documentation - Produce user/operational documentation for the system as well as release notes. Change Management – Ensure project compliance to ePlus Change Management process. Coordinate the resolution of software defects as part of the QA and Change Management process. Review and plan upcoming releases, communicate to the business. Communication – Ensure all stakeholders are communicated with in a timely and consistent manner. Elicit requirements from the business to use to produce the scope and requirements. Process Improvement - Evaluate and improve HR processes through automation, standardization, and system enhancements. Partnership - Partner with stakeholders to gather, document, and analyze business requirements. Qualifications Basic Qualifications: Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field or equivalent experience. Minimum of 5+ years of experience in business analysis, with at least 2 years in a senior or lead analyst role. Experience with UKG (Ultimate Kronos Group) – hands-on configuration, support, and process optimization across HRIS modules Applicant Tracking Systems (ATS) – experience supporting, configuring, or optimizing recruiting workflows with a modern ATS like Greenhouse or similar Led cross-functional initiatives with significant business impact. Strong proficiency in Excel (Pivot Tables, VLOOKUP, Power Query), Power BI, or Tableau. Proficient in configuring enterprise applications to meet business requirements, with the ability to tailor workflows, user interfaces, and business rules without compromising system integrity. Strong analytical and problem-solving skills, with a data-driven mindset and the ability to interpret complex information, identify root causes, and recommend effective solutions. Deep understanding of user experiences principles and a strong ability to translate customer needs into technical requirements and process enhancements. Skilled in identifying potential project and operational risks, evaluating their impact, and proactively recommending mitigation strategies. Preferred Skills: Experience driving process improvement using established methodologies (e.g., Lean Six Sigma, Agile). Experience with Workforce Management (WFM) systems, including scheduling, timekeeping, and labor optimization (preferably UKG Workforce Management). Experience working with Greenhouse Applicant Tracking System (ATS). Strong hands-on experience with UKG Workforce Management (WFM). Proven success supporting or leading HR technology initiatives and enhancements. Experience participating in one or more end-to-end HRMS implementations. Position Specifics The initial base salary range for this position is expected to be between $99,000 and $125,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. #LI-BM1 #IND1 Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

🏢 Summary: Staff Data Analyst role focused on building and leading advanced analytics strategy to drive customer insights, predictive modeling, and AI-enabled decision-making. The position involves designing semantic data models, co-creating scalable data pipelines, and delivering high-impact dashboards and command center solutions. You will leverage cloud and big data technologies to enable data-driven strategy across cross-functional teams. 🗂️ Requirements: BS in Computer Science, MIS or related technical degree, 7+ years experience in Data Analyst, Data Engineer or BI Developer role, Advanced SQL proficiency, Experience building reports and dashboards in Tableau or similar tools, Experience with ETL processes and data pipeline development, Programming experience in Python and Java, Experience working with Databricks and Snowflake, Experience with predictive modeling and advanced analytics, Ability to design data models and semantic layers, Experience collaborating with Engineering on scalable data solutions 📃 Skills: SQL, Python, Java, Databricks, Snowflake, Tableau, ETL, AI, ML, NLP, BI, DataModeling, PredictiveModeling, Cloud, Telemetry 🏢 Description: Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.The Data & Insights Team Okta’s Enterprise Data & Insights team empowers data-driven decision making across the company by delivering trusted analytics, insights, and tools. We partner closely with teams such as Marketing, Sales, Finance, Product, and Customer First to unlock business value through data strategy, scalable solutions, and impactful storytelling. The Staff Data Analyst Opportunity We are looking for a Staff Data Analyst who has a passion for driving decisions and insights through data to join the Enterprise Data & Insights team. You will be successful if you are detail-oriented, analytical, like solving big problems, connecting dots, understanding business challenges and determining options to solve using data, and can effectively communicate with team members and business partners. In this role, you will be key in creating the foundation for data-based decision-making across Okta's functional business teams and will work with internal customers to identify ways to effectively leverage data using cutting edge cloud and big data technologies to drive business insights. What you’ll be doing Serve as the definitive SME for Customer First analytics, defining the data models, metrics, and value drivers that steer company strategy. Lead the exploration and integration of AI-driven tools to automate workflows and pioneer new methodologies for data discovery, including defining the foundational semantic models that power our AI agents. Architect the analytics strategy for customer insights, leveraging product telemetry and public data to identify and predict risk and growth signals. Own the vision for our semantic layer, ensuring it supports advanced modeling, self-service, and high-integrity dashboarding. Participate in high-impact initiatives in predictive modeling (cross-sell, churn, LTV) that directly influence GTM execution. Partner with leadership and account teams to translate raw insights into a high-impact, action oriented Command Center, empowering account teams to instantly prioritize and execute on the most urgent opportunities and risks. Partner with Engineering to co-design data pipelines and transformations that ensure long-term scalability and data quality. Set the bar for excellence in data storytelling and modeling, mentoring the broader team on best practices and process improvement. What you’ll bring to the role BS in CS, MIS, related technical degree 7+ years experience as a Data Analyst/Data Engineer/BI Developer Advanced SQL experience Excellent communication skills, both written and verbal, ability to work with all levels of the organization Provide thought leadership on the evolution of our analytics maturity, moving beyond traditional descriptive dashboards toward predictive, AI-enabled solutions that utilize NLP and deep analysis to drive proactive decision-making Experience with building reports and visualizations to represent data intuitively in Tableau or similar data visualization tools Advanced analytics, data science, AI/ML experience and techniques are a plus Ability to work cross-functionally and communicate with technical and non-technical teams Experience with ETL processes, software development, and lifecycle awareness, using Python, Java, Databricks, and Snowflake Excellent time management and prioritization skills What you can look forward to as an Okta employee! Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. ir needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. #LI-HM2 #LI-Hybrid P24716_3407508The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $152,000—$190,000 USDBelow is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:$136,000—$170,000 USDThe Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

🏢 Summary: Full-time Data Analytics Engineer role focused on building and maintaining scalable data models and dashboards within a Snowflake and DBT environment to support US business operations. The position combines data modeling, analytics engineering, stakeholder collaboration, and operational data support, with an emphasis on data quality and modern AI-assisted tooling. It offers ownership of data infrastructure improvements and close collaboration with cross-functional teams. 🗂️ Requirements: Strong experience building and structuring datasets, Proficiency in SQL, Hands-on experience with DBT Core, Hands-on experience with Snowflake, Experience building Tableau dashboards, Ability to manage stakeholder requirements independently, High attention to data quality, Familiarity with AI-assisted data tools, Familiarity with Salesforce 📃 Skills: SQL, DBT, Snowflake, Tableau, Salesforce, GitHubCopilot, Cursor, AI, LLM 🏢 Description: Data Analytics Engineer — Boulder, Colorado Full-time | Boulder, CO | No visa sponsorship available The US Analytics team is building the data foundations that power SumUp's US operations. We design reliable data models, keep our infrastructure clean, and turn complex datasets into insights the business can act on. You'll join at a point where there's real work to own — from shaping how data is structured to improving the tools and dashboards that teams rely on every day. If you're someone who's been close to data in an analytical role and is ready to go deeper into how it's built and maintained, this is a meaningful next step. Take a look at our Boulder office What you'll do Build, maintain, and document DBT models in a Snowflake environment, keeping data clean, reliable, and well-structured Develop and maintain Tableau dashboards and data sources that stakeholders across the business trust and use independently Rotate through day-to-day data operations support — handling ad hoc requests, troubleshooting reporting issues, and diagnosing pipeline problems Contribute to modernizing our data infrastructure, helping business stakeholders self-serve through AI-assisted tooling Own stakeholder relationships independently — gathering requirements, setting clear expectations, and communicating confidently with technical and non-technical audiences alike You'll be great for this role if… Strong experience building or structuring datasets — not just querying them based on others work Solid SQL and DBT Core skills, hands-on experience with Snowflake and Proven ability to build Tableau dashboards that stakeholders genuinely rely on Strong communicator who can own stakeholder conversations, gather requirements, manage expectations, and push back when a request isn't clearly defined High attention to data quality and the confidence to work through problems independently before escalating Familiarity with AI-assisted data tools such as GitHub Copilot or Cursor Familiarity with Salesforce Bonus points for: Advanced DBT experience Experience with self-serve or semantic data layers Contributions to an AI agent knowledge base or prompt engineering work Understanding of the limitations of LLMs when applied to data problems Previous experience in a fast paced, team environment Why you should join SumUp Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Boulder office. This involves an office-first setup Enrollment onto our Virtual Stock Option program: you will own a stake in SumUp's future success A dedicated annual learning budget of $2,000 for your individual development, which can be used to attend conferences and/or advance your career through further education Generous time off: 22 days of paid vacation, plus an extra day each year up to 28 days, public holidays, and special leaves Health and life coverage: group medical coverage, plus life insurance Financial security: 401(k) retirement scheme with SumUp matching funds Break4me: 1-month sabbatical after 3 years of service Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced Compensation: $100,000–$120,000 base salary Virtual Stock Options Final compensation will be based on the candidate's experience and location About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.