Associate Scientific Director

🏢 Summary: Senior medical communications role focused on scientific strategy, technical writing, client leadership, and team management within pharmaceutical and healthcare projects. The position involves developing complex scientific deliverables, managing client relationships, mentoring junior writers, and ensuring high editorial and scientific standards. Candidates are expected to combine advanced scientific expertise with project, people, and financial management skills. 🗂️ Requirements: Advanced doctoral degree, 5–7 years medical communications experience, Expertise in multiple therapy areas, Scientific and editorial competency, Client and HCP relationship management, Scientific accuracy review experience, Coaching and mentoring experience, Ability to manage multiple deadlines, Knowledge of pharmaceutical industry standards, Project and team management skills 📃 Skills: Pharma, MedicalWriting, ScientificWriting, Editorial, Compliance, Research, Mentoring, ProjectManagement, Communication, Therapeutics 🏢 Description: A BOLDSCIENCE Associate Scientific Director (ASD) is pivotal in the Scientific Services senior team. They have excellent technical writing skills and broad medical communications experience. An ASD is a key day-to-day contact for the client and is viewed as a trusted partner. They respectfully challenge clients when needed and provide useful suggestions and appropriate recommendations. They can interpret the client's needs into strategic goals and translate them to the team for implementation into deliverables. They can utilize their experience to conceptualize and execute less well-defined and more strategic projects into a successful output with minimal input. An ASD has excellent communication skills and is adept at leading a small-to-medium-sized team, including resourcing, quality control, and processes. They ensure that all content developed is evidence-based, of the highest editorial quality, and meets the client's strategic objectives. They establish strong working relationships and actively collaborate with internal and client teams. They pride themselves in people management and their ability to coach and mentor their team to success, ensuring that the highest quality standards are met. Day-to-Day Responsibilities: Technical Writing: - Designs, develops, and reviews different types of materials across a wide range of project types for various audiences, including more complex, strategic deliverables (e.g., scientific platforms, communication plans, and workshops) from start to finish with minimal technical input from senior team members - Ensures that projects reflect a thorough understanding of clients' products strategies and communication objectives and that scientific statements are supported appropriately - Delivers client-ready work for review that is thoroughly researched, technically accurate, well written, presentable, and meets client objectives - Takes responsibility for the quality of the work by junior team members, ensuring that they are scientifically accurate, fully referenced, appropriate to the target audience, meet client objectives, and adhere to the time and budget allocated for the project - Provides constructive feedback and coaching to junior-level writers - Demonstrates a thorough understanding of the client brief and communicates the brief to the team effectively Client & Project Management Skills: - Leads client meetings, including project kick-off, regular status, and ad hoc client and healthcare professional calls - Builds strong client relationships with the confidence to push back and advise where necessary - Leads briefing calls and follow-up conversations with HCPs and other subject matter experts - Collaborates with clients to make recommendations and provide advice - Plans weekly and long-term workload for their account team in collaboration with senior team members - Communicates and delegates briefs effectively, ensuring deliverables align with client strategic goals - Keeps senior team members updated on account activity and resourcing needs - Maintains a forward-thinking approach to provide clients with fresh ideas Scientific Knowledge: - Detailed understanding of therapeutic areas and strategic account needs - Ability to translate highly technical scientific data into accessible deliverables for different audiences New Business: - Participates in new business activities, including growth of existing accounts and requests for proposals - Develops sections of new business proposals that are well researched and accurate - Represents the scientific team on new business pitches - Identifies opportunities for organic growth with existing clients Financial Management: - Monitors project recoverability and budget adherence while maintaining quality standards - Monitors billability for self and team members - Completes timesheets accurately and on time People Management Skills: - Manages 1–3 direct reports effectively - Provides regular feedback and guidance to team members - Mentors junior-level team members on skills and best practices - Oversees activities of junior colleagues to maintain quality standards - Contributes to training and development within the Scientific Services team Required Qualifications: - Advanced doctoral-level degree (Ph.D., M.D., PharmD, etc.) - 5–7 years of experience within the medical communications industry - Expertise in more than one therapy area - Excellent scientific and editorial competency and communication skills - Experience building strong relationships with clients and HCPs - Ability to critically review deliverables for scientific accuracy and integrity - Experience coaching and mentoring junior-level writers - Ability to work under pressure and manage multiple deadlines - In-depth knowledge of pharmaceutical industry standards and compliance

🏢 Summary: The Senior Manager / Associate Director, Statistical Programming leads and oversees statistical programming activities across clinical development programs, ensuring high-quality, regulatory-compliant deliverables for trials and submissions. The role drives strategy, vendor oversight, CDISC standards implementation, and cross-functional collaboration while mentoring programming teams. It offers significant impact on regulatory submissions, data standards, and biometrics process innovation. 🗂️ Requirements: Master’s degree in Statistics, Biostatistics, Mathematics, Computer Science, or related quantitative field (or Bachelor’s with significant relevant experience), 7+ years (Senior Manager) or 9+ years (Associate Director) statistical programming experience in biotech, pharma, or CRO, Experience as lead programmer supporting clinical development programs and regulatory submissions, Advanced proficiency in SAS programming (Base, Stat, Graph, Macro, SQL), Extensive experience with CDISC standards (SDTM, ADaM, Define.xml), Strong knowledge of ICH, GCP, FDA, EMA regulatory requirements, Experience managing CROs, FSPs, or external programming vendors 📃 Skills: SAS, BaseSAS, SASStat, SASGraph, SASMacro, SQL, R, CDISC, SDTM, ADaM, Define.xml, Pinnacle21, ICH, GCP, FDA, EMA 🏢 Description: Position Summary: The Senior Manager / Associate Director, Statistical Programming will provide strategic and operational leadership for statistical programming activities across one or more clinical development programs. This individual will be responsible for the planning, execution, oversight, and delivery of statistical programming outputs supporting clinical trials, regulatory submissions, publications, and internal decision-making. The successful candidate will serve as a key partner to Biostatistics, Clinical Data Management, Clinical Operations, Medical, Medical Affairs, Regulatory Affairs, Pharmacovigilance, and external vendors to ensure high-quality, compliant, and timely programming deliverables. This role offers the opportunity to influence programming standards, mentor team members, and contribute to the continued growth of the Biometrics organization. Essential Duties and Responsibilities: Statistical Programming Leadership Lead statistical programming activities for one or more clinical studies, programs, or therapeutic areas. Provide strategic oversight and accountability for the development, validation, and delivery of statistical programming outputs, including SDTM and ADaM data packages (SDRG, ADRG, Define.xml, submission-ready datasets), and Tables, Listings, Figures (TLFs). Ensure programming deliverables meet quality, timeline, regulatory, and audit-readiness requirements. Support regulatory submissions, health authority interactions, publications, and ad hoc analyses. Vendor and CRO Oversight Manage and oversee outsourced statistical programming activities conducted by CROs and external partners. Review and validate datasets, TLFs, specifications, and programming documentation generated by vendors. Monitor vendor performance, timelines, quality metrics, and resource allocation to ensure successful project execution. Establish and maintain effective partnerships with external programming and biometrics vendors. Cross-Functional Collaboration Partner closely with Biostatistics, Data Management, Clinical Operations, Medical, Medical Affairs, Regulatory Affairs, Pharmacovigilance, and other stakeholders to deliver high-quality clinical data and analyses. Review and provide programming input on Protocols, Statistical Analysis Plans (SAPs), Data Management Plans (DMPs), CRFs, annotated CRFs, data review plans, and dataset and TLF specifications. Collaborate on the development of data review tools, dashboards, visualizations, and other statistical applications to support clinical development activities. Communicate programming strategies, timelines, risks, and resource needs to project teams and leadership. Standards, Innovation, and Process Improvement Contribute to the development, implementation, and continuous improvement of internal statistical programming standards, processes, and best practices. Assist with establishing framework of programming environment, including library of macros. Drive adoption of CDISC standards, programming automation, and innovative analytical solutions. Maintain expertise in regulatory requirements, industry standards, and emerging technologies related to statistical programming. Support inspection readiness and represent Statistical Programming during audits and regulatory inspections as needed. Team Leadership and Development Mentor, coach, and develop junior statistical programmers to support individual growth and organizational success. Provide leadership and technical guidance to internal and external programming teams. Participate in recruiting, onboarding, and developing programming talent. Foster an inclusive, collaborative, and psychologically safe environment that encourages innovation, learning, and accountability. Required Education and Experience: Master's degree in Statistics, Biostatistics, Mathematics, Computer Science, or a related quantitative discipline. Bachelor's degree with significant relevant experience will also be considered. Sr Manager: 7+ years of statistical programming experience within the biotechnology, pharmaceutical, or CRO industry; Associate Director: 9+ years of experience. Demonstrated experience serving as a lead programmer supporting clinical development programs and regulatory submissions. Advanced proficiency in SAS programming, including Base SAS, Stat, Graph, Macro, SQL, and generation of submission-ready deliverables. Working knowledge of R or other modern statistical programming languages is a plus. Experience with producing publication-quality statistical graphics using SAS/R is a plus. Experience with building/contributing to global SAS macro library for TFL generation is highly desirable. Extensive experience with CDISC standards, including SDTM, ADaM, Define.xml, controlled terminology, and regulatory submission requirements. Experience with Pinnacle 21 is a plus. Strong understanding of ICH guidelines, GCP, FDA, EMA, and other global regulatory requirements. Experience managing external CROs, FSPs, or programming vendors. Excellent project management, organizational, communication, and stakeholder management skills. Preferred Experience supporting multiple clinical programs from early development through regulatory submission. Experience implementing programming standards, automation initiatives, or modern analytics platforms.

🏢 Summary: Leadership role overseeing clinical data management across development programs, ensuring high-quality, compliant clinical trial data from study start-up through database lock and regulatory submission. The position drives data strategy, database design, vendor oversight, PK data review, and cross-functional collaboration to support successful clinical and regulatory outcomes. Strong focus on regulatory compliance, inspection readiness, and industry data standards. 🗂️ Requirements: BS/BA in bioscience, engineering, computer science, medical or related field, 6+ years (MS) or 9+ years (BS) clinical data management experience for Senior Manager, 9+ years (MS) or 12+ years (BS) clinical data management experience for Associate Director, Experience leading data management from study start-up through database lock, Strong vendor and CRO oversight experience, Experience supporting regulatory submissions and inspection readiness, Knowledge of ICH-GCP and FDA regulations, Experience with EDC systems (e.g., Medidata Rave) 📃 Skills: EDC, Medidata, Rave, CDISC, CDASH, SDTM, MedDRA, WHODrug, ICH-GCP, FDA, 21CFRPart11, PK, UAT, SOP, GCDMP 🏢 Description: Position Summary: Senior Manager / Associate Director, Clinical Data Management to provide leadership and oversight of clinical data management activities across one or more development programs. This individual is responsible for ensuring the quality, integrity, timeliness, and regulatory compliance of clinical trial data from study start-up through database lock and submission readiness. Working closely with Clinical Operations, Clinical Development, Biostatistics, Statistical Programming, Clinical Pharmacology, Pharmacovigilance, Regulatory Affairs, Information Technology, and external partners, this role serves as the Data Management lead for assigned studies and programs, driving data strategy, vendor oversight, process excellence, and inspection readiness. Essential Duties and Responsibilities: Clinical Data Management Leadership - Lead clinical data management activities for assigned studies (especially PK trials) from protocol development through database lock and submission readiness. - Serve as primary point of contact for CROs and vendors, ensuring data delivery on time, within budget, and in compliance with ICH-GCP guidelines. - Represent Data Management on cross-functional study teams, aligning deliverables with study objectives, timelines, and regulatory requirements. - Develop and execute study-specific data management strategies to ensure high-quality, analyzable clinical trial data. - Oversee and maintain Data Management Plans (DMPs), data review plans, and study-level documentation. Database Design, Build, and Validation - Collaborate on design and review of electronic Case Report Forms (eCRFs). - Develop and review database build specifications, edit check specifications, CRF completion guidelines, and validation plans. - Lead User Acceptance Testing (UAT) and oversee database go-live readiness. - Ensure databases are designed and validated in accordance with protocol requirements, CDASH standards, and best practices. Data Review and Quality Oversight - Lead ongoing PK and clinical data review, discrepancy management, query generation, and resolution. - Establish and monitor data quality metrics to ensure accuracy, consistency, completeness, and analysis readiness. - Oversee reconciliation activities including SAEs, laboratory data, medical coding, protocol deviations, and external data sources. - Manage MedDRA and WHODrug coding activities. - Support database lock activities and final data transfers for statistical analysis and regulatory submissions. Vendor and CRO Management - Manage bioanalytical vendors for PK assays and ensure appropriate data collection. - Provide oversight of CROs, EDC providers, specialty laboratories, and other external vendors. - Participate in vendor selection, RFP reviews, and vendor assessments. - Review vendor contracts, data transfer agreements, and service deliverables. - Monitor vendor performance, timelines, quality metrics, and issue resolution. Cross-Functional Collaboration - Partner with Biostatistics and Statistical Programming to support data review, SAP development, listings review, and submission readiness. - Collaborate with Clinical Operations, Clinical Pharmacology, Safety, Regulatory Affairs, and Medical teams to ensure accurate data collection and reporting. - Provide data management updates, risk assessments, and recommendations in study team meetings. - Support preparation and review of clinical study reports, tables, listings, and regulatory submission deliverables. Process Improvement and Compliance - Contribute to development and continuous improvement of Data Management processes, SOPs, standards, and best practices. - Ensure compliance with ICH-GCP, FDA regulations, CDISC/CDASH standards, GCDMP guidelines, and company procedures. - Support inspection readiness and participate in regulatory inspections and audits. - Mentor junior team members and contribute to team development. Required Education and Experience: - BS/BA in bioscience, engineering, computer science, medical training, or related field; MS/MA preferred. - Senior Manager: 6+ years (MS/MA) or 9+ years (BS/BA) of clinical data management experience in biotechnology, pharmaceutical, or CRO industry. - Associate Director: 9+ years (MS/MA) or 12+ years (BS/BA) of clinical data management experience in biotechnology, pharmaceutical, or CRO industry. - Experience leading data management from study start-up through database lock. - Strong vendor and CRO oversight experience. - Experience supporting regulatory submissions and inspection readiness. Preferred: - Management of PK trial data and clinical pharmacology experience. Additional Skills, Knowledge, and Abilities: - Deep understanding of clinical data management principles and industry standards. - Working knowledge of ICH-GCP, FDA regulations, 21 CFR Part 11, CDISC/CDASH, SDTM, MedDRA, and WHODrug. - Experience with EDC systems such as Medidata Rave or equivalent. - Experience with drug development and PK sample collection. - Strong understanding of external data integrations, reconciliation processes, and database lock procedures. - Strong project management, organizational, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced environment.

🏢 Summary: Senior Manager / Associate Director, Biostatistics role providing strategic and operational statistical leadership across clinical development programs. The position leads study design, analysis, regulatory interactions, and cross-functional collaboration to support global submissions and evidence generation. This role influences development strategy, applies advanced statistical methodologies, and oversees statistical deliverables for clinical trials and post-marketing research. 🗂️ Requirements: PhD in Biostatistics, Statistics or related quantitative field with 4–6+ years industry experience OR MS with 6–8+ years industry experience, Experience providing statistical leadership for clinical development programs and clinical trials, Strong knowledge of clinical trial methodology, study design, statistical analysis, and regulatory requirements, Experience supporting regulatory submissions and health authority interactions, Experience leading cross-functional teams, Expertise in adaptive designs, longitudinal analyses, survival analyses, integrated analyses, Experience overseeing CROs and external statistical vendors, Proficiency in SAS and/or R, Strong understanding of ICH, FDA, EMA and global regulatory guidance 📃 Skills: SAS, R, Biostatistics, Statistics, ClinicalTrials, AdaptiveDesign, LongitudinalAnalysis, SurvivalAnalysis, IntegratedAnalysis, HEOR, RealWorldEvidence, ICH, FDA, EMA 🏢 Description: Position Summary: Senior Manager / Associate Director, Biostatistics to provide strategic and operational statistical leadership across clinical development programs. This individual will serve as the lead biostatistician for one or more clinical development programs and will partner closely with Clinical Development, Medical Affairs, Data Management, Statistical Programming, Regulatory Affairs, and external partners to ensure the delivery of high-quality statistical strategy, analyses, and regulatory submissions. The successful candidate will contribute to study design, protocol development, analysis planning, interpretation of clinical data, regulatory interactions, and evidence generation activities that support development, registration, and lifecycle management of programs. This role offers the opportunity to influence development strategy, advance innovative statistical methodologies, and contribute to regulatory and business decision-making. Essential Duties and Responsibilities: Statistical Leadership & Clinical Development - Lead the biostatistics strategy for one or more clinical development programs and studies. - Serve as the statistical representative on cross-functional study teams, Clinical Development Teams, and governance committees. - Collaborate with Clinical Development and Medical teams to design clinical studies aligned with program objectives, regulatory expectations, and business needs. - Provide strategic input into clinical development plans, including study design, endpoint selection, sample size determination, interim analyses, and decision criteria. - Identify potential statistical, operational, or scientific challenges and proactively develop solutions. - Evaluate and implement innovative statistical methodologies to enhance development strategies and study efficiency. - Support quantitative decision-making, including benefit-risk assessments, probability of technical success analyses, and Go/No-Go evaluations. Study Design, Analysis & Reporting - Author and/or review statistical sections of protocols, statistical analysis plans (SAPs), data review plans, and study reports. - Develop and/or oversee analysis strategies, including tables, listings, and figures (TLFs), ensuring methodological rigor and regulatory compliance. - Ensure timely delivery and quality of statistical analyses for interim reviews, final analyses, integrated summaries, and regulatory submissions. - Interpret study results and effectively communicate findings to technical and non-technical audiences. - Prepare and review abstracts, posters, manuscripts, presentations, and scientific publications. Regulatory & External Interactions - Contribute to regulatory strategies and support global submissions. - Represent Biostatistics during interactions with health authorities, including FDA, EMA, PMDA, and other regulatory agencies, as appropriate. - Support responses to regulatory questions related to study design, analysis methodologies, and interpretation of results. - Ensure statistical deliverables meet applicable ICH, FDA, EMA, and other global regulatory requirements. Medical Affairs, HEOR & Evidence Generation - Provide statistical leadership for post-marketing studies, observational research, registry studies, real-world evidence initiatives, and outcomes research activities, as applicable. - Support evidence generation strategies that address clinical, scientific, payer, and market access objectives. - Collaborate with cross-functional partners to identify evidence gaps and develop analytical approaches to address unmet evidence needs. - Contribute statistical expertise to publications, scientific communications, and evidence dissemination activities. Vendor Oversight & Operational Excellence - Oversee CROs, functional service providers, and external statistical vendors to ensure high-quality deliverables and adherence to timelines. - Collaborate with Statistical Programming and Data Management to ensure data quality and efficient execution of analyses. - Support departmental initiatives focused on process improvement, innovation, quality standards, and inspection readiness. - Contribute to the development and maintenance of statistical standards, procedures, and best practices. Required Education and Experience: Sr Manager: - Ph.D. in Biostatistics, Statistics, or a related quantitative discipline with a minimum of 4 years of pharmaceutical, biotechnology, or clinical research experience; or M.S. with a minimum of 6 years of experience. Associate Director: - Ph.D. in Biostatistics, Statistics, or a related quantitative discipline with a minimum of 6 years of relevant pharmaceutical industry experience; or M.S. with a minimum of 8 years of experience. - Demonstrated experience providing statistical leadership for clinical development programs and clinical trials. - Strong knowledge of clinical trial methodology, study design, statistical analysis, and regulatory requirements. - Experience supporting regulatory submissions and health authority interactions. - Experience leading cross-functional teams and influencing development strategies. - Expertise in statistical methods applicable to clinical development, including adaptive designs, longitudinal analyses, survival analyses, and integrated analyses. - Experience overseeing CROs and external statistical vendors. - Proficiency in SAS and/or R. - Strong understanding of ICH, FDA, EMA, and other global regulatory guidance. - Experience with real-world evidence, observational studies, HEOR, or post-marketing research is a plus. - Experience in immunology, inflammation, autoimmune disease, or related therapeutic areas is preferred.

🏢 Summary: The Associate Director of Brand & Experience Strategy leads lifecycle communications and student experience design for university partners, shaping cross-channel recruitment strategies and messaging frameworks. The role combines brand, content, and UX strategy with partner-facing discovery, journey mapping, and performance analysis. It requires strong strategic execution, cross-functional collaboration, and data-driven decision-making in higher education marketing. 🗂️ Requirements: 3+ years of experience in marketing strategy, brand strategy, content strategy, engagement communications, or related field, Working understanding of cross-channel lifecycle communications and student recruitment journey, Experience leading or contributing to partner-facing strategy sessions, workshops, or discovery engagements, Ability to design and map cross-channel lifecycle communications (email, text, chat), Experience translating journey insights into actionable briefs for implementation teams, Strong analytical skills and ability to connect performance data to strategy, Excellent written and verbal communication skills, English fluency, Must reside in the United States and be legally authorized to work, Reliable high-speed internet and availability during core business hours 📃 Skills: CRM, MarketingAutomation, SEO, UX, EmailMarketing, SMS, Analytics, JourneyMapping, ContentStrategy, BrandStrategy 🏢 Description: About the Role: The Associate Director of Brand and Experience Strategy shapes how university partners engage prospective students across the full recruitment lifecycle. This role works across brand and messaging strategy, lifecycle communications, content strategy, and student experience design, pairing deep partner knowledge and cross-functional fluency. As a strategist, you will act as a consultative partner to university partners and internal teams, developing breadth across practice areas while building deeper expertise in one or more over time. You will contribute to strategic frameworks, execute against them independently, and bring strategic thinking to partner-facing work. Strategic Practice & Framework Contribution - Contribute to strategic practice areas such as event strategy, lifecycle communications, content strategy framework, messaging architecture, or UX/student experience design - Support the development, documentation, and continuous improvement of shared frameworks - Partner with cross-functional teams and subject matter experts to apply shared frameworks effectively - Maintain awareness of cross-portfolio patterns and surface insights to senior strategists - Stay current on market trends, student behavior, and higher education recruitment best practices Partner Engagement & Discovery - Develop familiarity with assigned university partners, programs, competitive landscape, and student audiences - Serve as a consistent second voice in partner relationships, providing strategic and cross-portfolio perspective - Participate in discovery engagements for new program launches and portfolio expansions - Contribute to and support facilitation of strategy sessions and workshops - Develop and deliver presentations articulating strategy and recommended tactics Lifecycle Communications & Student Experience Design - Lead the design and mapping of cross-channel lifecycle communications, including automated email and text journeys, recruitment communication cadences, chat scripts, and toolkits - Oversee journey mapping processes across recruitment and retention lifecycle - Translate journey insights into actionable briefs for implementation teams - Contribute to brand strategy, messaging frameworks, and student experience design Measurement & Visibility - Contribute to reporting on strategy performance, including content effectiveness and communication metrics - Use data and analytical reasoning to identify gaps and recommend improvements - Partner with analytics, SEO, and implementation teams to align performance data with strategic decisions Team and Organizational Contribution - Support peers and cross-functional collaborators in executing shared frameworks - Contribute to cross-functional initiatives such as campaign measurement frameworks and technology rollouts - Ensure strategic intent is maintained from discovery through implementation You have: - 3+ years of experience in marketing strategy, brand strategy, content strategy, engagement communications, or related field; higher education experience preferred - Demonstrated ability to work across multiple practice areas with depth in at least one - Working understanding of cross-channel lifecycle communications and student recruitment journey - Experience contributing to partner-facing strategy sessions, workshops, or discovery engagements - Comfort working in a matrixed environment - Excellent written and verbal communication skills - Strong analytical and problem-solving skills - English fluency Bonus Points: - Experience in brand strategy, UX, content strategy, sales enablement, or SEO - Familiarity with higher education enrollment tools and CRM or marketing automation platforms - Experience with competitive landscape analysis or program positioning - Comfort navigating ambiguity in evolving team structures Role Requirements: - Must reside in the continental United States near a major airport - Reliable high-speed internet and quiet workspace - Availability during core business hours (9 a.m. to 5 p.m.) - Legal authorization to live and work in the United States Benefits: - Work from NYC office or home office - 401(k) with company match and equity opportunities - Medical, dental, and vision insurance - Employer-paid life and disability insurance - Health Savings Account (HSA) and Flexible Spending Accounts (FSA) - Paid parental leave - 4 weeks paid vacation plus holidays and sick leave - Monthly mobile connectivity stipend - Annual education stipend - Employee assistance and wellness programs

🏢 Summary: The role focuses on driving successful Cloud ACS implementations by onboarding clients, providing technical support, and delivering training to ensure maximum product value. It involves close collaboration with customers and internal teams to optimize processes and support presales activities. 🗂️ Requirements: Experience supporting technical clients, Ability to onboard clients and implement custom processes, Ability to provide technical support via email, phone, and online meetings, Ability to conduct technical trainings, Understanding of networking concepts (IP, DNS, HTTP, HTTPS), Ability to translate customer feedback into product insights, Strong presentation of technical topics, Fluency in English 📃 Skills: Cloud, ACS, Networking, IP, DNS, HTTP, HTTPS, XML, Scripting, Automation 🏢 Description: Join our Customer Success team to drive client satisfaction and successful Cloud ACS implementations! Help clients fully leverage our cutting-edge solutions, ensuring they maximize their return on investment. Key responsibilities Facilitate client onboarding and custom process implementation Provide daily support through email, phone, and online meetings Conduct training and empower clients to maximize the value of Cloud ACS Drive product innovation by gathering customer feedback Support the Presales team in PoCs coordination Requirements Proactive, customer oriented professional with experience in support of technical clients Keen eye for process optimization Ability to translate client feedback into actionable insights for our Product Team Strong communication and presentation skills Ability to explain technical topics clearly and in a structured way Details oriented and analytical mind Basic understanding of networking concepts (IP addressing, DNS, HTTP/HTTPS) and willingness to expand technical knowledge Fluency in English Nice to have Basic scripting or automation experience (e.g. XML, scripting languages, or Java-like languages) to create simple workflow automations tailored to customer business processes Second language - Spanish, French, or Italian is a nice bonus What we offer Collaborative work environment with support from a talented team Opportunity to work with a leading device management platform (Cloud ACS) Real exposure to global customers, including participation in international conferences and industry events Flexible working hours and a relaxed work atmosphere (no dress code, no open space) Professional development through training, conferences and knowledge sharing Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room

🏢 Summary: Leadership role responsible for managing scrum teams developing and maintaining a cloud-based Computer-Aided Dispatch (CAD) system for public safety operations. The position covers end-to-end software development lifecycle, including architecture definition, engineering planning, and delivery of distributed, real-time systems. The role focuses on building scalable cloud solutions that improve mission-critical decision-making and responder awareness. 🗂️ Requirements: Min. 2 years experience leading software development teams, Experience developing moderate to large software systems, Strong understanding of cloud software development lifecycle, Practical experience programming large-scale systems, Experience defining architecture and engineering requirements, Knowledge of Agile and Scrum methodologies, Fluent English (written and spoken) 📃 Skills: C#, Angular, Python, SQL, NoSQL, Kubernetes, Azure, AWS, Cloud, DistributedSystems, EventProcessing, Agile, Scrum 🏢 Description: The Mission: When emergencies happen, every single second counts. As a Technical Manager, you won't just be managing software development—you will be leading the teams that build our mission-critical Computer Aided Dispatch (CAD) software. This is the technology that public safety professionals and first responders rely on to coordinate rescues, dispatch help, and save lives. What You Will Do: Step into a role where your technical expertise and leadership directly impact public safety. You will take the helm of our Scrum teams, driving both the development of new features and the maintenance of robust, high-stakes software systems. Lead & Inspire: Act as a dedicated mentor and coach to promote outstanding leadership within your engineering teams. Architect the Future: Spearhead the definition of complex engineering requirements and shape the overarching software architecture. Drive the Process: Establish, refine, and champion engineering best practices, while taking ownership of planning and delivering crucial team milestones. Communicate & Collaborate: Act as the technical key figure, using your communication skills to align your team and stakeholders around shared goals. Basic Requirements: Leadership Experience: 2+ years of proven leading, mentoring, and growing software development teams. Technical Chops: Practical, hands-on experience programming large-scale systems and developing moderately complex software architectures. SDLC Mastery: A deep, comprehensive understanding of the entire Software Development Life Cycle. Autonomous Problem Solver: You don't wait for instructions. You thrive under minimal supervision and love untangling complex technical challenges. Team-First Mindset: You are a team player who fosters a culture of trust and collaboration. Clear Communicator: Excellent verbal and written English communication skills. Educational Foundation: A Bachelor’s Degree in Computer Science, Software Engineering, Mathematics, or a related technical field. Bonus Points (Nice-to-Haves): Proven experience managing the complete end-to-end software lifecycle. Cloud engineering expertise, specifically developing scalable applications using public cloud platforms like Amazon AWS or Microsoft Azure The main Tech Stack For The Project: C#, Angular, Python, Relational & Non Relational Databases, k8s, Microsoft Azure, Event Processing, Distributed Data Processing, Agile & Scrum Also, to reward your hard work you’ll get: Private medical coverage Life insurance, MultiSport card IP Tax Relief  - 80% PPE (Employee Pension Plan) - 3,5% Employee Stock Purchase Plan (ESPP) Yearly salary increase (depends on individual performance) Yearly bonus (depends on company performance) Remote work possibility, Flexible working hours Comfortable work conditions (high class offices, parking space, volleyball field on site) Relocation support Trainings and broad development opportunities Great team atmosphere (small scrum teams)

🏢 Summary: Senior Product Manager role responsible for leading mobile app strategy, roadmap, and execution in a data-driven, mobile-first environment. The position focuses on aligning cross-functional teams, driving AI-powered feature integration, and optimizing user experiences through experimentation and analytics. The role requires strong technical fluency and ownership of end-to-end mobile product delivery. 🗂️ Requirements: 6+ years product management experience, Experience in mobile-first or app-centric products, Strong understanding of mobile architecture, Knowledge of APIs, Experience with A/B testing, Ability to define and track KPIs, Data-driven decision making, Experience collaborating with engineering teams, Experience translating requirements into technical specifications, Experience with AI or LLM-powered features 📃 Skills: Mobile, APIs, AI, LLM, Amplitude, Microstrategy, Proteus, Figma, Slack, Zoom, GoogleSuite, Analytics, KPIs, ABTesting, UX, DataScience 🏢 Description: We are looking for an experienced Senior Product Manager to oversee our mobile app business.  We're in the business of making a positive difference—and now, you can join us in helping millions of job seekers change their careers and their lives for the better. ABOUT THIS TEAM We are the global expansion branch of the BOLD group, building the largest career websites in the world since 2005 with our colleagues in San Francisco, Poland, Puerto Rico, and India. Our products, intended to help people find and kick-start their dream careers, draw in over 20,000,000 visitors a month and have been featured in The Guardian, Forbes, and The Financial Times. Sitting at the intersection between business, technology, and user experience, we have a robust product team of makers and innovators who create seamless experiences for our users.  They are responsible for product planning, gathering and prioritizing product and customer requirements, defining the product vision, roadmap and working closely with UX and engineering to deliver winning products. Technologies/tools we use: Amplitude, Microstrategy, Proteus (click tracking), Testing Tools, Google Suite, Slack, Zoom, Figma, AI tools. WHAT YOU’LL DO Strategy & Vision: Present a clear product vision and mobile strategy to senior leadership, proactively aligning stakeholders and anticipating concerns. Roadmap Ownership: Independently lead sprint planning, scoping, and execution for the App. Prioritize the roadmap based on business value, opportunity sizing, and deep user pain points. Mobile Personalization: Work closely with cross-functional partners in UX Design, Research, Lifecycle Management and Platform Engineering to define user journeys and execute personalized experiences and notifications for App users. Cross-Functional Leadership: Drive alignment and remove friction across Product, Design, Engineering, and Data Science teams. Translate complex mobile requirements into clear specifications that balance technical scalability with speed of delivery. AI Integration: Work closely with Content Technology and Data Science to integrate next-generation AI and LLM-powered features directly into the mobile journey. Execution & Risk Management: Proactively mitigate risks and adjust plans as needed to meet deadlines, ensuring high-quality product outcomes are delivered reliably and on time. Experimentation: Design and analyze sophisticated A/B tests to validate mobile features, optimize conversion rates, and inform long-term app development. Reporting: In cooperation with product analytics, responsible for reporting on key performance metrics to executives. WHAT YOU’LL NEED Experience: 6+ years of product management experience, with a proven track record of delivering measurable business outcomes in a mobile-first or app-centric environment. Technical Fluency: Strong understanding of mobile architecture, APIs, and technical tradeoffs. You should be comfortable collaborating with engineers on complex implementation decisions. Problem Solving: Ability to solve complex problems independently using structured frameworks and data-driven insights. Customer Advocacy: A customer-first mindset with experience synthesizing user feedback and research into prioritized product requirements. Analytical Rigor: Expertise in defining success metrics (KPIs), analyzing performance, and using quantitative/qualitative data to drive decision-making. Communication: Exceptional storytelling skills with the ability to tailor communication for both technical and non-technical audiences. WHAT’S GOOD TO HAVE Experience with a subscription-based, data-focused product. Experience with International product development / localization processes. Experience using AI in products, or a general understanding of it. HERE’S A FEW OF OUR PERKS & BENEFITS Salary range: 18 000 - 21 600 PLN gross (Employment agreement / Umowa o Pracę) Equipment and Internet Program - the company reimburses the Internet expenses and one-time equipment purchase to make your work comfortable when we work remotely (additional to a laptop and necessary accessories we provide all employees with by default). Flexible working hours - we have no problem if you prefer to work early in the morning or start work at noon - you decide for yourself. We work the way we want to achieve the best results. Remote work - we are open to full remote candidates (in Poland). If you prefer, you can also work from the office in Warsaw. Workation (up to 10 working days a year within EEA). Mental Care Programs (a dedicated online platform). Private healthcare (Medicover) and Multisport Card (both single packages are fully refunded by the company). Udemy Business platform - unlimited access to 5,500+ courses.

🏢 Summary: Senior Software Engineer role focused on designing and building AI-powered backend systems that automate healthcare operations while supporting human workflows. The position involves hands-on system architecture, workflow orchestration, distributed systems, and AI process automation in a regulated environment. Remote-first work with required overlap with US Central Time. 🗂️ Requirements: 6+ years of experience building and maintaining production software systems, Strong experience designing and owning complex backend systems, Strong backend engineering skills, Experience with asynchronous, event-driven, or workflow-based distributed systems, Ability to work with 4–5 hour daily overlap with US team, Experience with AI or LLM-based systems and process automation, Strong spoken and written English communication skills, Ability to solve unclear problems with incomplete information, Self-motivated with strong ownership and responsibility 📃 Skills: TypeScript, Node.js, AI, LLM, Claude, Backend, APIs, HIPAA 🏢 Description: Please Note: Overlap with Central US Time required (until 20-21:00 CEST) We are a health technology company that helps older people and their families apply for important eldercare benefits, including Medicaid, Medicare, and VA programs. We work with healthcare, government systems, and people’s daily lives, so accuracy, reliability, and trust are very important. As the number of patients grows from hundreds to thousands, manual work is no longer enough. We are building AI-powered systems to automate routine tasks while keeping people involved for quality checks, difficult cases, and patient safety. Our goal is to make healthcare operations more scalable without losing the human connection. The Role We are looking for a Senior Software Engineer to lead the design and development of systems that combine AI automation with human workflows. This is an important role close to the core business. It is a fully hands-on position with no management duties or direct reports. You will not only build features, but also design systems, define best practices, and guide technical decisions as we grow. You should feel comfortable solving unclear problems, working closely with operations and product teams, and making smart decisions in a regulated environment. This role is a good fit for someone who enjoys system design, building reliable infrastructure, and taking ownership of their work. What You’ll Work On Designing workflow and orchestration systems for complex operations. Creating AI automations that handle routine tasks safely and send difficult cases to humans. Building systems where AI supports human work before, during, and after tasks. Managing long-running workflows that can last days or weeks. Connecting with external systems such as EVV platforms, insurers, government portals, and older messaging tools. Designing confidence scoring, auditing, and rollback systems for AI processes. Improving system reliability, monitoring, and error handling in production. Responsibilities Lead the technical design and development of scalable backend systems. Make and document architecture decisions with clear trade-offs. Create patterns for collaboration between AI systems and human workers. Work closely with operations teams to understand real-world issues and edge cases. Make sure systems are observable, auditable, and safe to run at scale. Identify technical risks early and suggest solutions. Maintain high standards for code quality, testing, and system design. Share knowledge and help improve the team’s technical standards through reviews and collaboration. What We’re Looking For Required 6+ years of experience building and maintaining production software systems. Strong experience designing and owning complex backend systems. Strong backend engineering skills (we use TypeScript and Node.js, but other languages are welcome). Experience with asynchronous, event-driven, or workflow-based distributed systems. Ability to work with a daily 4–5 hour overlap with the US team (until 20:00 or 21:00 Polish time). Comfortable working with unclear problems and incomplete information. Strong spoken and written English communication skills. Self-motivated with a strong sense of ownership and responsibility. Experience working with AI or LLM-based systems and process automation, such as using Anthropic’s API (Claude) or similar tools in business workflows. Nice to Have Experience in healthtech or other regulated industries. Knowledge of HIPAA and healthcare data privacy and security rules. Experience building systems with strict compliance or audit requirements. Experience with human review workflows. Experience integrating with unstable or legacy third-party APIs. Master’s or PhD in Computer Science, Engineering, or a related field. How We Work Remote-first company. Small, experienced teams with high trust and independence. Strong focus on system accuracy, reliability, and long-term maintenance. Practical and thoughtful use of AI, both for internal development and within our product. Direct connection to real users and operational impact.

🏢 Summary: Senior Software Engineer role focused on designing and building scalable backend systems that combine AI automation with human workflows in a regulated healthtech environment. The position involves hands-on system design, workflow orchestration, and development of reliable, auditable AI-powered processes integrated with external platforms. The engineer will lead technical decisions and ensure production-grade reliability, safety, and scalability. 🗂️ Requirements: 6+ years building and maintaining production software systems, Strong experience designing and owning complex backend systems, Strong backend engineering experience, Experience with asynchronous or event-driven distributed systems, Experience with workflow-based systems, Experience integrating AI or LLM-based systems into business workflows, Ability to design scalable, reliable, and auditable systems, Experience working with external or legacy APIs, Ability to overlap 4–5 hours with US time zone, Strong English communication skills 📃 Skills: TypeScript, Node.js, AI, LLM, Anthropic, Claude, APIs, DistributedSystems, EventDriven, Workflows, Backend, Architecture, Monitoring, Testing 🏢 Description: Please Note: Overlap with Central US Time required (until 20-21:00 CEST) We are a health technology company that helps older people and their families apply for important eldercare benefits, including Medicaid, Medicare, and VA programs. We work with healthcare, government systems, and people’s daily lives, so accuracy, reliability, and trust are very important. As the number of patients grows from hundreds to thousands, manual work is no longer enough. We are building AI-powered systems to automate routine tasks while keeping people involved for quality checks, difficult cases, and patient safety. Our goal is to make healthcare operations more scalable without losing the human connection. The Role We are looking for a Senior Software Engineer to lead the design and development of systems that combine AI automation with human workflows. This is an important role close to the core business. It is a fully hands-on position with no management duties or direct reports. You will not only build features, but also design systems, define best practices, and guide technical decisions as we grow. You should feel comfortable solving unclear problems, working closely with operations and product teams, and making smart decisions in a regulated environment. This role is a good fit for someone who enjoys system design, building reliable infrastructure, and taking ownership of their work. What You’ll Work On Designing workflow and orchestration systems for complex operations. Creating AI automations that handle routine tasks safely and send difficult cases to humans. Building systems where AI supports human work before, during, and after tasks. Managing long-running workflows that can last days or weeks. Connecting with external systems such as EVV platforms, insurers, government portals, and older messaging tools. Designing confidence scoring, auditing, and rollback systems for AI processes. Improving system reliability, monitoring, and error handling in production. Responsibilities Lead the technical design and development of scalable backend systems. Make and document architecture decisions with clear trade-offs. Create patterns for collaboration between AI systems and human workers. Work closely with operations teams to understand real-world issues and edge cases. Make sure systems are observable, auditable, and safe to run at scale. Identify technical risks early and suggest solutions. Maintain high standards for code quality, testing, and system design. Share knowledge and help improve the team’s technical standards through reviews and collaboration. What We’re Looking For Required 6+ years of experience building and maintaining production software systems. Strong experience designing and owning complex backend systems. Strong backend engineering skills (we use TypeScript and Node.js, but other languages are welcome). Experience with asynchronous, event-driven, or workflow-based distributed systems. Ability to work with a daily 4–5 hour overlap with the US team (until 20:00 or 21:00 Polish time). Comfortable working with unclear problems and incomplete information. Strong spoken and written English communication skills. Self-motivated with a strong sense of ownership and responsibility. Experience working with AI or LLM-based systems and process automation, such as using Anthropic’s API (Claude) or similar tools in business workflows. Nice to Have Experience in healthtech or other regulated industries. Knowledge of HIPAA and healthcare data privacy and security rules. Experience building systems with strict compliance or audit requirements. Experience with human review workflows. Experience integrating with unstable or legacy third-party APIs. Master’s or PhD in Computer Science, Engineering, or a related field. How We Work Remote-first company. Small, experienced teams with high trust and independence. Strong focus on system accuracy, reliability, and long-term maintenance. Practical and thoughtful use of AI, both for internal development and within our product. Direct connection to real users and operational impact.