Senior Product Manager, Payments

🏢 Summary: Senior Product Manager role owning the Resident Intake & Retention product domain end-to-end, from vision and strategy to roadmap execution and performance. Responsible for driving measurable outcomes across acquisition, conversion, retention, and revenue in a B2B SaaS environment. Partners cross-functionally to deliver data-driven, commercially impactful product results. 🗂️ Requirements: 5+ years product management experience in B2B SaaS, End-to-end product lifecycle ownership, Experience managing products against KPIs (revenue, adoption, retention), Experience with pricing and business cases, Customer discovery and market analysis experience, Data-informed decision-making experience, Ability to collaborate with Engineering, Design, and Quality, Experience influencing cross-functional stakeholders 📃 Skills: SaaS, B2B, KPIs, Pricing, Analytics, Experimentation, Roadmapping, Strategy, Lifecycle, Research 🏢 Description: About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.The Role As Senior Product Manager of Resident Intake & Retention, you are responsible for end-to-end product management across the full lifecycle of a core product vertical - from vision and strategy through roadmap execution, launch, and ongoing performance. You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across acquisition, conversion, engagement, retention, and revenue performance. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact. This is a high-ownership senior IC role with responsibility for product performance against defined KPIs, leadership of product direction within your domain, and accountability for delivery outcomes through close partnership with Product Owners, Engineering, Quality and Design. Role Specifics Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office Travel: 10% (The percentage of travel is an estimate and could vary based on business needs.) Reporting Structure: This role reports to the SVP, Product. Application Deadline: This role will accept applications on a rolling basis until filled. What You Will Own Own the product vision, strategy, and roadmap for the Resident Intake & Retention domain across the full product lifecycle Drive roadmap prioritization and trade-offs to deliver measurable impact across acquisition, conversion, retention, and revenue Own product performance against key KPIs, including revenue, adoption, usage, and customer retention Develop and evolve pricing, packaging, and value propositions to optimize business outcomes Build deep customer and market insight through ongoing research, customer engagement, and win/loss analysis Lead data-informed, hypothesis-driven product development, using experimentation and metrics to guide decisions Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and high-quality delivery Collaborate cross-functionally with Sales, Marketing, and Customer Success to align priorities, support positioning, and deliver customer and business value Required Qualifications 5+ years of product management experience in B2B SaaS environments Proven experience owning a product or product area across the full lifecycle Strong commercial acumen, including experience with pricing, business cases, and financial outcomes Demonstrated ability to manage products against KPIs (revenue, adoption, retention, etc.) Strong business judgment - ability to simplify complexity and focus on what matters most Deep experience in customer discovery, market analysis, and data-informed decision-making Excellent communication skills, able to engage both technical and non-technical audiences Ability to influence stakeholders and drive alignment across functions High ownership mindset with a bias toward action and results Preferred Qualifications Experience working in scale-ups or growth-stage product environments Experience working on funnel optimization, product-led growth, and partnership-driven growth Familiarity with experimentation practices and hypothesis-driven development Experience working with operational or multi-sided platforms Reasons to join our Team: Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. A supportive team environment with emphasis on learning and development opportunities Our Promise: You will learn, grow, and be appreciated for your impact and contributions. Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range$130,000—$150,000 USDStarRez is an equal opportunity employer.

🏢 Summary: Remote Sales Development Representative role focused on generating pipeline through outbound prospecting in the higher education and student housing markets. The position involves researching accounts, engaging prospects via email, phone, and social channels, and qualifying opportunities for Account Executives. This is an entry-level to early-career SaaS sales opportunity with performance-based commission and growth potential. 🗂️ Requirements: Interest in sales or customer-facing roles, Strong verbal and written communication skills, Ability to make outbound calls and engage via email and social channels, Ability to work independently in a remote environment, Strong organizational skills and ability to meet deadlines, Proficiency in Microsoft Office (Excel, Word, PowerPoint), Coachability and openness to feedback, Positive and team-oriented mindset 📃 Skills: Salesforce, HubSpot, Gong, LinkedIn, Excel, Word, PowerPoint, ColdCalling, EmailOutreach, SocialMedia, AI 🏢 Description: About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform. The Role StarRez is seeking a motivated and enthusiastic Sales Development Representative (SDR). In this role, you are responsible for generating pipeline and accelerating business growth by proactively reaching out to prospects, building relationships, and identifying qualified opportunities for the sales team. You will gain foundational sales skills, hands-on coaching, and exposure to the fast-paced world of tech sales. Role Specifics Work Location: Remote, US Travel: 5% (may vary based on business needs) Compensation Structure: Base salary plus bonus/commission plan Reporting Structure: Reports to the Director, Sales Development What You Will Own - Research accounts and contacts in higher education and student property markets to understand roles, challenges, and goals - Craft and send personalized prospecting emails - Make outbound phone calls and build rapport with prospective customers - Utilize Salesforce, HubSpot, cold calling, social media, LinkedIn Sales Navigator, email, and referrals to connect with leads - Set up meetings or calls between qualified prospects and Account Executives - Understand products, solutions, value propositions, and customer pain points - Overcome objections and stay informed on competitive offerings and market trends - Collaborate with Sales, Marketing, and Enablement teams on outreach strategies and messaging - Meet or exceed monthly goals for pipeline generation, bookings sourced, and outreach activity - Report progress to Sales leadership through updates and meetings - Identify opportunities to improve tools and refine workflows - Continuously experiment with new outreach tactics to drive performance Required Qualifications - Interest in sales or customer-facing roles - Strong verbal and written communication skills - Comfortable making outbound calls and engaging via email and social channels - Self-motivated and able to work independently in a remote setting - Strong organizational skills and ability to manage priorities and meet deadlines - Proficient in Microsoft Office (Excel, Word, PowerPoint) - Coachable and open to feedback - Positive attitude and team-oriented mindset Preferred Qualifications - Experience in higher education or student housing environments - 1+ year in B2B sales, cold calling, or lead generation - Familiarity with Salesforce, HubSpot, and/or Gong - Exposure to StarRez software or similar platforms - Understanding of the student lifecycle or PropTech industry - Experience using LinkedIn Sales Navigator or sales engagement tools - Experience leveraging AI-powered tools to enhance prospecting and outreach - Desire to grow a career in SaaS sales Benefits - Base salary of $65,000 USD plus bonus/commission eligibility - Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members - Supportive team environment with emphasis on learning and development opportunities

🏢 Summary: Senior Product Manager role responsible for defining and executing the strategic roadmap of a SaaS platform and shared services in a fully remote environment (Poland-based). The position focuses on leading product initiatives across identity, eventing, messaging, and integration domains within a modern software architecture. The role oversees the full product lifecycle, ensuring high-quality delivery and continuous platform improvement. 🗂️ Requirements: Proven Product Owner or Product Management experience in Agile environments, Experience with SaaS platforms and shared services, Strong knowledge of identity management systems, Experience with monitoring and observability solutions, Hands-on understanding of eventing frameworks (e.g., Kafka, Confluent, CQRS), Experience with messaging and notification systems, Experience designing and managing APIs and system integrations 📃 Skills: SaaS, Agile, ProductManagement, Identity, Monitoring, Observability, Kafka, Confluent, CQRS, Messaging, Eventing, APIs, Integrations, Platform, SharedServices 🏢 Description: Senior Product Manager Location: 100% remote – but you need to be based in Poland Salary: Up to 25,000 PLN Company: Work for a leader in the SaaS industry, specializing in software solutions for insurance companies. About the Role: We are looking for a highly skilled Senior Product Manager to join our team. In this role, you will be in charge of Strategic Direction: The Senior Product Manager is responsible for defining and executing product initiatives within a dynamic software environment, ensuring our solutions continue to lead the market. Key Responsibilities: Drive the strategic direction, product vision, and roadmap for our SaaS platform and shared services. Act as a bridge between business stakeholders and engineering teams, translating complex requirements into actionable product features. Oversee the entire product lifecycle from ideation to launch, ensuring timely delivery and high-quality outcomes. Monitor product performance, user engagement, and market trends to continuously iterate and improve our offerings. Collaborate with cross-functional teams to align product strategies with the company’s goals. Requirements: Solid history of Product Owner roles and/or Product Management experience in agile environments. SaaS Platform / Shared Services history – ideally with strong knowledge and experience in: Identity management Monitoring & observability Eventing frameworks (Kafka, Confluent, CQRS, Message Hub, etc.) Messaging & notifications API & Integrations Insurance background is a plus but not a hard requirement. Exceptional communication and leadership skills with the ability to manage complex stakeholder relationships. Fluent English (both written and spoken). What We Offer: Competitive salary up to 25,000 PLN. 100% fully remote work environment (based in Poland). The opportunity to work for an established leader in the SaaS/insurance tech industry. A dynamic, innovative environment where your strategic decisions shape the future of our software solutions. If you are a driven product professional with a passion for platform services and modern software architectures, we encourage you to apply!

🏢 Summary: Remote Technical Support Representative role providing phone, chat, and email support for a SaaS student housing platform, troubleshooting technical issues and resolving customer inquiries. The position focuses on high-quality service, cross-functional collaboration, and effective problem-solving in a fast-paced environment. Standard schedule is 8AM–5PM Mountain Time with minimal travel. 🗂️ Requirements: 1+ years customer service experience in call center, software support, or technical support, High School Diploma or GED, Strong verbal communication skills, Strong written communication skills, Ability to manage multiple customer interactions in fast-paced environment, Strong troubleshooting abilities, Analytical and problem-solving skills 📃 Skills: SQL, Salesforce, HubSpot, CRM, SaaS, RemoteSupport, ScreenSharing 🏢 Description: The Role StarRez is seeking a Technical Support Representative to serve as a key point of contact for customers needing technical assistance and product support. You will handle customer inquiries across phone, chat, and email channels while delivering a high level of service with professionalism, confidence, and empathy. In this role, you will troubleshoot technical issues, guide customers through solutions, and collaborate with internal teams to ensure successful resolution of customer concerns. You will work in a fast-paced support environment, communicate clearly, and use critical thinking skills to solve complex problems while creating a positive customer experience. Role Specifics Work Location: Remote (US) Travel: Less than 5% (may vary based on business needs) Reporting Structure: Reports to the Team Lead, Customer Support Schedule: 8AM–5PM Mountain Time What You Will Own - Deliver exceptional customer support and technical issue resolution via phone, email, and chat - Manage customer inquiries and escalations through successful resolution, including internal, external, and executive escalations - Meet established performance objectives related to call quality, customer satisfaction, and case handling - Utilize critical thinking and problem-solving skills to analyze issues and provide effective solutions - Communicate proactively with customers by setting expectations and providing timely follow-up - Partner cross-functionally with colleagues to resolve client issues efficiently and effectively - Facilitate screen-sharing and remote troubleshooting sessions to assist customers with product-related concerns - Support additional projects and responsibilities as needed based on business priorities Required Qualifications - 1+ years of customer service experience, preferably in a call center, software support, or technical support environment - High School Diploma or GED - Strong verbal and written communication skills - Ability to manage multiple customer interactions in a fast-paced environment - Strong troubleshooting, analytical, and problem-solving abilities Preferred Qualifications - Associate or Bachelor's degree - Experience using CRM platforms such as Salesforce, HubSpot, or similar systems - Basic SQL knowledge and ability to write queries - Experience supporting SaaS or software-based products Reasons to Join the Team - Opportunity to be part of a well-established, high-performance company - Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members - Supportive team environment with emphasis on learning and development opportunities - Collaborative culture focused on innovation and continuous improvement

🏢 Summary: Senior Product Manager responsible for defining and executing the strategy, roadmap, and integrations for core Marketing Technology platforms, including CDP, orchestration, CMS, PIM, and DAM systems. The role drives build vs. buy decisions, oversees third-party MarTech platforms, and ensures scalable, reliable integrations with core systems to enable personalization and lifecycle marketing. Collaborates cross-functionally to translate business needs into technical requirements and optimize marketing technology architecture for global growth. 🗂️ Requirements: 7+ years Product Management or Product Ownership experience in consumer software, e-commerce, or platform environments, Experience leading complex platform or infrastructure-adjacent products, Hands-on experience with MarTech platforms (CDP, marketing automation, CMS, PIM, DAM), Strong understanding of APIs, event-driven architectures, and system integrations, Experience evaluating vendors and driving build vs. buy decisions, Experience defining and managing product roadmaps with multiple stakeholders, Experience working in Agile/Scrum environments, Bachelor’s Degree 📃 Skills: CDP, MarTech, APIs, Integrations, Architecture, CMS, PIM, DAM, Braze, SimonAI, Segment, Agile, Scrum, Data, Ecommerce 🏢 Description: Job Summary: The Senior Product Manager – Marketing Technology (MarTech) Platforms will own the strategy, roadmap, and execution of iHerb’s core marketing technology ecosystem. This role is responsible for leading the integration, evolution, and optimization of third-party and in-house MarTech platforms that power customer data, personalization, content, and lifecycle marketing experiences. This role will partner closely with Engineering, Marketing, Data, and external vendors to deliver scalable, reliable, and future-ready platforms such as Customer Data Platforms (e.g., Simon AI), orchestration and messaging platforms (e.g., Braze), and additional capabilities including CMS, PIM, DAM, and Language Service Providers (LSPs). The Sr. PM will also drive strategic decisions around build vs. buy, platform consolidation, and long-term architecture to support global growth and marketing innovation. Job Expectations: Own the strategy, roadmap, and execution of iHerb’s core Marketing Technology (MarTech) platforms and integrations. Lead build vs. buy decisions for current and future capabilities, including CDP, orchestration, CMS, PIM, DAM, LSP, and related platforms. Serve as the product owner for key third-party MarTech platforms (e.g., Simon AI, Braze), including roadmap alignment and feature adoption. Partner with Engineering to design and deliver scalable, reliable integrations between MarTech platforms and iHerb’s core systems. Translate marketing and business needs into clear technical requirements, data flows, and platform capabilities. Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology. Balance near-term marketing needs with long-term platform scalability, maintainability, and technical health. Define success metrics and KPIs to measure platform performance, adoption, and business impact. Drive cross-functional alignment across Marketing, Engineering, Data, and external vendors to ensure successful delivery. Participate in agile development processes, including backlog prioritization, sprint planning, and reviews. The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills, and Abilities: Required: Strong experience leading complex platform or infrastructure-adjacent products Hands-on experience working with or integrating MarTech platforms such as CDPs, marketing automation/orchestration tools, CMS, PIM, DAM, or similar systems. Solid understanding of APIs, event-driven architectures, data flows, and system integrations. Proven ability to drive build vs. buy decisions and evaluate third-party vendors and technologies. Experience defining and managing product roadmaps with multiple stakeholders and dependencies. Excellent communication skills with the ability to translate technical concepts for marketing and business audiences. Strong collaboration skills and comfort operating in highly cross-functional environments. Experience working in an Agile/Scrum development process. Customer-first and outcomes-driven mindset. Preferred: Experience with CDPs (e.g., Simon AI, Segment) and lifecycle platforms (e.g., Braze). Familiarity with global content and localization workflows, including LSP integrations. Experience supporting international or multi-brand e-commerce platforms. Understanding of data privacy, consent management, and compliance considerations in marketing systems. Background in e-commerce, marketplace, or consumer digital products. Experience Requirements: Generally requires seven (7) or more years of Product Management or Product Ownership experience within a consumer software, e-commerce, or platform-focused environment. Education Requirements: Bachelor’s Degree required. A Computer Science, Engineering, Information Systems, or similar technical degree is preferred. #LI-JC1The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at iHerbBenefits.com.Anticipated Pay Scale:$177,000—$220,000 USD Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerbiHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.Our vision is to become the #1 destination for health and wellness across the world.With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity iHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

🏢 Summary: Senior Manager – Product Owner role focused on delivering and modernising real-time 24x7 cross-border payment products, driving platform transformation and scalable event-based processing. The position bridges strategy and execution, owning backlog, requirements, and delivery governance to ensure regulatory compliance and high-quality client outcomes. It involves leading end-to-end product delivery across global stakeholders within transaction banking. 🗂️ Requirements: 12+ years experience in product engineering, delivery, payments operations or transformation, Experience in transaction banking products, especially cross-border payments or payment platforms, Strong Agile delivery experience (backlog management, user stories, requirements definition), Experience with platform modernisation and event-based processing, Ability to manage end-to-end product delivery and roadmap ownership, Experience ensuring compliance with payments regulatory requirements, Ability to work with technical teams on integrations and scalable architectures, Strong analytical and problem-solving skills, University degree or equivalent 📃 Skills: Agile, Payments, Cross-border, RTPS, TransactionBanking, BacklogManagement, UserStories, EventDriven, Integrations, Architecture, RegulatoryCompliance, Excel, PowerPoint 🏢 Description: Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity Join CIB Banking Transformation & Performance to shape and deliver our Real-Time Cross-Border 24x7 Payments agenda and be part of re-building our payments assets for the future. You’ll sit at the centre of Global Product, Operations and Technology - turning strategy into reality for our customers and staff, through high-quality propositions and measurable client outcomes. As Senior Manager – Product Owner, you will lead the design, delivery, and continuous improvement of payment products, focusing on scalable Real-Time 24x7 payment products and platform modernisation that creates “happy payment paths” processed in seconds globally, while having a healthy understanding of “unhappy paths” and how they are best handled to reduce operational friction. This role is central to bridging strategy and execution, ensuring that governance, product backlogs, user stories, testing, controls, and delivery processes are aligned with business outcomes, client expectations, cost reduction, and regulatory requirements. You’ll help embed a culture of delivery excellence, client representation, and proactive partnership across Transformation, CBCC, partner systems, and affiliates. What you’ll do Deliver the payments product strategy to support growth, reduce costs, meet regulatory requirements, and enhance customer experience. Own parts of the 24x7 RT Payments roadmap working with partner systems and affiliates, aligning priorities across global stakeholders. Define requirements for and lead platform modernisation towards event-based processing to Globally enable faster, scalable, and resilient payment processing. Own and maintain the product backlog: prioritisation, refinement, user stories and acceptance criteria aligned to business outcomes. Represent the client in delivery, ensuring requirements and solutions that meet client expectations and operational needs, improving CX/UX to lower customer hurdles. Drive delivery excellence across testing, release readiness, defect management and post-release quality. Work closely with delivery, design, operations, risk, compliance, and customer teams to ensure successful launches and continuous improvements. Identify and implement process improvements (e.g., tightening controls in reconciliation and settlement) to reduce operational friction and strengthen outcomes. What you need to have to succeed in this role 12+ years’ experience in Product Engineering / Delivery / Payments Operations / Transformation (payments/banking/fintech preferred). Strong Agile delivery capability: requirements definition, backlog management, user story refinement, and end-to-end delivery ownership. Experience in transaction banking products—ideally cross-border payments, payment platforms, or similar. Strong stakeholder management across Product, Stewards, Technology and Operations; able to influence without formal authority across distributed teams. Strong analytical and structured problem-solving skills; able to translate complex needs into simple, scalable solutions. Comfortable discussing technical and functional details, integrations, and scalable architectures with engineers to build robust solutions. Experience in embedding effective controls and ensuring product design supports payments regulatory requirements. Strong communication skills and fluency in English; university degree (or equivalent) with strong Excel and PowerPoint skills. What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN). Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking If your CV meets our criteria, you should expect the following steps in the recruitment process: Online behavioural test (for external candidates only) Telephone screen (for external candidates only) Interview with the hiring manager We are looking to hire as soon as possible so don’t wait and apply now! You'll achieve more when you join HSBC.

🏢 Summary: Senior Product Manager – Growth responsible for defining and executing growth strategy across a B2C ecommerce platform, driving measurable improvements in acquisition, conversion, retention, and lifetime value. Owns experimentation roadmap, leads high-velocity A/B testing, and collaborates with Engineering, Marketing, and Data to optimize web and app funnels. Accountable for translating business goals into product initiatives and delivering scalable growth features. 🗂️ Requirements: 7+ years Product Management experience in B2C ecommerce or marketplace, Proven record of driving measurable growth results, Expertise in A/B and multivariate testing, Proficiency in data analysis and interpretation, Experience with Google Analytics and SQL, Ability to work with APIs, tracking pixels, and data schemas, Understanding of event-driven architectures and system integrations, Experience defining and managing product roadmaps, Experience working in Agile/Scrum environments, Strong knowledge of UX/UI principles, Bachelor’s Degree required 📃 Skills: CRO, ABTesting, MultivariateTesting, GoogleAnalytics, SQL, APIs, Analytics, Agile, Scrum, UX, UI, Wireframing, Ecommerce, SEO, Attribution 🏢 Description: Job Summary: The Senior Product Manager – Growth will own the strategy, experimentation roadmap, and execution of growth initiatives across iHerb’s B2C ecommerce experience. This role is accountable for driving measurable improvements in acquisition, engagement, conversion, retention, and lifetime value across web, app, and owned marketing channels. This is a hands-on role where you will be responsible for identifying friction in the customer journey and run high velocity experiments to optimize the funnel. You are a "full-stack" growth thinker who understands how to use data and insights to unlock revenue and customer value at scale. Job Expectations: Own the end-to-end strategy for growth initiatives, focusing on conversion rate optimization (CRO), referral loops, and retention mechanics. Identify, prioritize, and execute high-impact growth opportunities across ecommerce surfaces and owned channels. Translate business goals into clear product requirements, participate in agile development processes, including backlog prioritization, sprint planning, and reviews. Design, deploy, and analyze A/B and multivariate tests across web and app platforms to improve key funnel metrics. Work closely with Engineering to build scalable growth features and with Marketing to align paid/organic traffic with high-converting product experiences. Partner with Data and Analytics to define and track North Star metrics and leading indicators Lead a dedicated or cross-functional growth squad, managing backlogs and sprints with a high velocity of shipping. Clearly communicate results, learnings, and tradeoffs to executive and cross-functional stakeholders Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology. Knowledge, Skills, and Abilities Required: Proven track record of driving "move the needle" results in a B2C e-commerce or marketplace environment. Expertise in A/B testing and multivariate experimentation to drive data-driven decision-making. Proficiency in data analysis and interpretation, with experience using tools like Google Analytics, SQL, or similar. Comfort working with Engineers on APIs, tracking pixels, and data schemas to ensure clean attribution and event logging. Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders. Ability to work effectively with Engineering, Design, Marketing, and Data in fast-moving, cross-functional teams. Solid understanding of APIs, event-driven architectures, data flows, and system integrations. Customer-first and outcomes-driven mindset. Experience in defining and managing product roadmaps and prioritizing features based on business impact and customer value. Strong understanding of UX/UI principles and best practices, with the ability to contribute to design discussions and wireframing. Experience working in an Agile/Scrum development process. Preferred: Direct experience optimizing international e-commerce funnels Background in SEO-driven product growth or referral program management. Experience supporting international or multi-brand e-commerce platforms. Experience Requirements: Generally requires seven (7) or more years of Product Management or Product Ownership experience within a consumer software, e-commerce, or platform-focused environment. Education Requirements: Bachelor’s Degree required. A Computer Science, Engineering, Information Systems, or similar technical degree is preferred. #LI-JC1The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at iHerbBenefits.com.Anticipated Pay Scale:$1,000—$220,000 USD Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerbiHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.Our vision is to become the #1 destination for health and wellness across the world.With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity iHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

🏢 Summary: Senior Product Manager, Platform role focused on building and scaling internal platform capabilities that enhance developer experience, infrastructure, security, and SDLC operations. The position drives platform strategy, roadmap, and execution to deliver scalable, secure, and reliable tooling for engineering teams. It partners cross-functionally to improve CI/CD, observability, infrastructure abstraction, and overall developer productivity. 🗂️ Requirements: Experience building Platform as a Product at enterprise scale, Experience delivering developer tools, services, and APIs, Ability to work with infrastructure, CI/CD, observability, security, and platform architecture, Hands-on experience with Kubernetes ecosystem, CI/CD pipelines, Infrastructure-as-Code, observability tools, or GenAI coding tools, Experience defining and tracking technical metrics and KPIs, Experience leading cross-functional engineering initiatives 📃 Skills: Kubernetes, EKS, Karpenter, Kyverno, CI/CD, GitHub, Azure, Terraform, Pulumi, CloudFormation, NewRelic, Datadog, Grafana, Copilot, Cursor, GenAI, APIs, SRE, SDLC, Infrastructure, Observability, Security 🏢 Description: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.About the Role We're seeking a Senior Product Manager, Platform to serve our internal product development squads and help guide us towards the platform of the future for Playlist. This role sits at the intersection of developer experience, infrastructure, security, and software development lifecycle (SDLC) operations. You'll work cross-functionally with engineering, SRE, security, and application teams to deliver intuitive, scalable, and secure platform capabilities that accelerate developer productivity and enable our business objectives. What You'll Do Developer Engagement & Advocacy Be the voice of our internal developers. Collect pain points, usage patterns, and feedback from engineering teams across Mindbody to develop an informed POV on the biggest opportunities for Platform teams to better serve the organization. Evangelize platform capabilities. Help development squads understand what the platform offers, how to best leverage platform products and other tools, and where opportunities exist for partnership and collaboration. Roadmap Synthesis: Work with AI tooling and analytics to synthesize this information and integrate it into strategic planning. Platform Strategy & Execution Own the platform roadmap across key themes including reliability & performance, platform modernization, developer experience, and operational excellence. Drive initiatives to improve developer experience, CI/CD workflows, infrastructure abstraction, security, and observability. Partner with security, compliance, and architecture teams to ensure platform capabilities are scalable, secure, and meet enterprise standards. Measurement & Impact Work with platform squads to define North Star metrics and establish a framework for tracking success metrics that demonstrate business impact. Measure platform adoption and effectiveness. Communicate the value of platform investments to leadership and stakeholders through data-driven storytelling. What You'll Bring Required Enterprise developer tooling experience: Proven track record building "Platform as a Product" either internally at scale or as an external offering. Developer-focused product management: Deep experience building tools, services, and APIs consumed by developers. You understand what makes developers productive and can translate technical requirements into product strategy. Technical depth: Ability to engage credibly with engineering teams on technical topics including infrastructure, CI/CD, observability, security, platform architecture, and GenAI Coding Tools. Hands on experience with one or more of the following areas: Kubernetes ecosystem (EKS, Karpenter, or Kyverno), CI/CD (Github Actions, Azure DevOps), Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation), Observability (New Relic, Datadog, or Grafana), GenAI Coding Tools (Copilot, Cursor) Cross-functional leadership: Track record of driving complex initiatives across multiple engineering teams, with influence rather than authority. Data-driven decision making: Experience defining metrics that matter and using data to prioritize, communicate impact, and drive continuous improvement. Nice to Have Previous experience as an SRE, software engineer, or in a similar technical role Experience with platform modernization and legacy system migrations Familiarity with developer portal tools, service catalogs, and internal developer platforms Experience in SaaS or B2B environments serving technical audiences Experience collaborating and aligning with global teams and moving projects forward asynchronously Success in Your First Year 30 Days: Build relationships across platform and application development squads. Establish regular touchpoints with key developer teams and their leaders. Begin synthesizing feedback from support channels. 90 Days: Deliver a refined platform vision and 2026 roadmap aligned with strategic themes. Launch developer engagement initiatives. Establish baseline metrics for platform health and developer satisfaction. 6 Months: Drive measurable improvements in key metrics (deployment time, DevEx scores, platform infrastructure adoption). Increase platform visibility and adoption across engineering. Establish the platform as a trusted partner to development teams. 1 Year: Demonstrate clear business impact through improved reliability, faster delivery cycles, and higher developer satisfaction. Position the platform for scale as Mindbody grows. Build a community of platform advocates across the organization. Why This Role Matters Platform Engineering at Mindbody touches every aspect of our technical operation—from how quickly we ship features to how reliably our services run to how secure our customer data remains. This role has the unique opportunity to accelerate every engineering team's effectiveness, enabling us to deliver better experiences for the millions of consumers and businesses who rely on Mindbody. As the first dedicated Platform PM, you'll shape not just what we build, but how we think about internal platforms as products. You'll establish practices, metrics, and relationships that will scale with the company for years to come. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $130k to $175k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

🏢 Summary: Senior Product Manager role owning strategy, roadmap, and delivery for key areas of a Salesforce-native SaaS product suite. The position focuses on driving cross-functional execution in an AI-assisted development environment, leveraging analytics and customer insights to deliver outcome-driven solutions. Fully remote with equity, flexible work, and comprehensive benefits. 🗂️ Requirements: Experience as Product Manager in SaaS environment, Proven ownership and delivery of complex product areas, Ability to define strategy and manage product roadmap, Experience leading cross-functional teams, Experience writing product requirements and user stories, Experience using product analytics to drive decisions, Fluency and practical experience with AI tooling in product development, Ability to maintain delivery velocity in iterative, AI-assisted environment, Strong stakeholder management and executive communication skills 📃 Skills: SaaS, Salesforce, AI, Analytics, ProductManagement, Roadmapping, UserStories, AcceptanceCriteria, Discovery, Agile 🏢 Description: Role: Product Manager Base Salary: $98,000 - $110,000 Description: As a Sr. Product Manager, you'll own significant product areas end-to-end, shaping strategy, driving delivery, and influencing the roadmap across a Salesforce-native product suite. You'll operate with high autonomy, think beyond features to outcomes, and serve as a key resource for both your product domain and the customers it serves. What you'll do Product Strategy & Ownership - Own the strategy, roadmap, and delivery for one or more significant product areas within the product suite - Define and prioritize outcomes by deeply understanding customer needs, market trends, and business goals - Develop and maintain a clearly communicated product roadmap aligned with company priorities Execution & Delivery - Lead cross-functional squads through discovery, definition, and delivery of complex product initiatives - Write clear product requirements, user stories, and acceptance criteria - Drive engineering alignment and ensure the team remains focused and unblocked - Own delivery cadence, track commitments, and remove blockers proactively - Work fluently in an AI-first development environment, using AI tooling to accelerate discovery, documentation, and delivery - Use product analytics and qualitative research to validate decisions and continuously improve shipped product Stakeholder & Customer Engagement - Act as the primary product voice for your domain with Sales, Marketing, Support, and Customer Success - Lead customer discovery interviews and translate insights into product direction - Communicate roadmap, tradeoffs, and progress to senior leadership - Represent product perspective with external partners and customers as needed Team & Culture - Champion AI tooling and experimentation to improve internal workflows and customer-facing experiences What we look for - Experience as a Product Manager in a SaaS environment with a track record of delivering complex product areas - Strong strategic thinking and ability to drive execution through cross-functional teams - Excellent communication and stakeholder management skills - Experience using product analytics to inform decisions and measure outcomes - Fluency and enthusiasm for AI and its application in product development - Proven ability to maintain high delivery velocity in an iterative, AI-assisted engineering environment Nice to Have - Experience with payments, events, or communications products - Familiarity with the Salesforce ecosystem - Knowledge of Higher Education, Healthcare, or Nonprofit verticals - Experience mentoring or leading other Product Managers - Experience with mobile applications or event check-in technology - Background in UX, engineering, or consulting What we offer - Fully remote global team - Stock options for every employee - Flexible work week - $400 office stipend - Maternity/Paternity leave - Student loan debt assistance - Pledge 1% volunteer time off - Health insurance contribution (US) - Children's 529 college fund assistance (US) What the job will bring you - High level of ownership and autonomy - Close-knit remote team collaboration - Fast-paced, high-impact environment

🏢 Summary: Lead the strategy and execution of AI-driven recommendation and personalization features for an e-commerce platform, leveraging advanced recommendation systems and generative AI. Own the product roadmap, data-driven optimization, and cross-functional delivery of AI-powered experiences across web and mobile. Drive innovation in product discovery, personalized content, and AI-enabled search and chat functionalities. 🗂️ Requirements: 7+ years Product Ownership in e-commerce or consumer software, Bachelor’s Degree, Expertise in collaborative, content-based, and hybrid recommendation systems, Experience with generative AI models in production environments, Strong knowledge of machine learning for personalization, Experience with API integrations for AI services, Proficiency in data analysis and SQL, Hands-on experience with A/B testing and multivariate experimentation, Experience defining and managing product roadmaps, Experience working in Agile/Scrum environments, Understanding of UX/UI principles for digital products 📃 Skills: CollaborativeFiltering, ContentBasedFiltering, HybridModels, MachineLearning, GenerativeAI, LLMs, Diffusion, APIs, SQL, GoogleAnalytics, ABTesting, MultivariateTesting, VertexAI, SageMaker, Bedrock, OpenAI, VectorDatabases, PromptEngineering, Agile, Scrum, UX, Wireframing 🏢 Description: Job Summary: The Senior Product Manager – Recommendations & AI will lead the evolution of our e-commerce platform's personalization and AI-driven experiences. This role will focus on leveraging advanced recommendation algorithms and generative AI to deliver highly relevant and engaging customer journeys across all platforms (desktop, mobile web, and app). You will be responsible for analyzing data, defining a strategic roadmap, and driving the implementation of AI-powered features that enhance product discovery, personalization, and overall customer satisfaction. This role requires close collaboration with cross-functional teams, including engineering, data science, UX/UI, and marketing, to ensure seamless integration and execution of AI initiatives. Job Expectations: Drive AI-Powered Personalization: Lead the development and optimization of AI-driven recommendation systems, leveraging generative AI to create personalized content and experiences that enhance product discovery and conversion. Generative AI Innovation: Explore and implement innovative applications of generative AI, including personalized product descriptions, tailored content generation, and AI-powered chat/search functionalities. Data-Driven Optimization: Analyze user behavior, performance metrics, and A/B testing results to identify opportunities for optimization and improvement of recommendation and AI features. Product Roadmap & Strategy: Define and prioritize the product roadmap for AI-driven recommendations and personalization, aligning with overall business objectives and customer needs. User Research & Insights: Conduct user research and analyze customer feedback to inform product decisions and ensure a customer-centric approach to AI development. Cross-Functional Collaboration: Collaborate with engineering, data science, UX/UI, and marketing teams to define requirements, design solutions, and ensure successful product launches. Product Requirements & Design: Document detailed product requirements, user stories, and design specifications for AI-powered features, ensuring clear communication and alignment across teams. Agile Development: Actively participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives. The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice. Knowledge, Skills, and Abilities: Required: Deep understanding of e-commerce personalization techniques, including collaborative filtering, content-based filtering, and hybrid recommendation systems. Proven experience with generative AI models (LLMs, diffusion models, etc.) and their application in e-commerce or related fields. Strong understanding of API integrations for AI services. Proficiency in data analysis and interpretation, with experience using tools like Google Analytics, SQL, or similar. Expertise in A/B testing and multivariate experimentation to drive data-driven decision-making. Strong understanding of machine learning concepts and their application to recommendation systems and personalization. Experience in defining and managing product roadmaps and prioritizing features based on business impact and customer value. Excellent communication and collaboration skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders. Strong understanding of UX/UI principles and best practices, with the ability to contribute to design discussions and wireframing. Experience working in an Agile/Scrum environment. Customer first mentality. Preferred: Experience with cloud-based AI platforms (e.g., Google Cloud AI or Vertex AI, AWS SageMaker or Bedrock, OpenAI Enterprise). Experience with personalization platforms. Experience with vector databases. Experience with prompt engineering. Experience Requirements: Generally requires seven (7) or more years of Product Ownership within an e-commerce or consumer software setting. Education Requirements: Bachelor’s Degree required. A Computer Science or similar technical degree is preferred. #LI-JC1The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents. Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at iHerbBenefits.com.Anticipated Pay Scale:$177,000—$220,000 USD Staffing Agency Submission Notice iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization. About iHerbiHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.Our vision is to become the #1 destination for health and wellness across the world.With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team: Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly · Embrace Diversity & Inclusion · Strive for Simplicity iHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.