Grants and Operations Manager

🏢 Summary: Full-time Management Analyst I role supporting the Department of State’s Overseas Citizens Services with data analysis, financial tracking, regulatory documentation, crisis response support, and web/content management. The position involves extensive use of Microsoft tools, databases, and consular systems to produce reports, manage projects, and support Tier II/III call center operations. Requires Secret clearance and strong experience in office-based analytical and project support functions. 🗂️ Requirements: U.S. Citizenship, High School Diploma, 3 years office environment experience, Active Secret security clearance, Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook), Ability to produce error-free official documents, Experience with data analysis and financial reporting, Experience managing databases and spreadsheets 📃 Skills: Excel, Access, SharePoint, Word, PowerPoint, Outlook, CWSS, ACS, CTF, ATS, CLASSNET, STEP, ConsularOne, WebEditing, Databases 🏢 Description: Position Summary: Management Analyst I to support the Department of State (DOS), Bureau of Consular Affairs (CA) Overseas Citizens Services (OCS). Essential Job Functions: Support OCS staff with research analysis as directed. Gather, maintain, and manage information from Microsoft suite tools (Access, SharePoint, etc.), proprietary systems, or other sources for statistical and financial reports. Analyze methodologies for efficient and effective data collection. Provide recommendations to solve problems and streamline processes. Create, format, and maintain documentation for presentations. Assist in gathering and analyzing communications with U.S. citizens abroad, U.S. Embassies and Consulates, U.S. Congress, and the public. Communicate information through oral presentations, email, SharePoint, web, and webinars in accordance with Department of State guidelines. Perform special projects including public service initiatives, oversight of OCS web content (travel.state.gov, Consular Affairs Intranet, CLASSNET), and program planning. Summarize and organize public comments on proposed Federal regulations. Assist in drafting regulatory notices, explanatory publications, and preparing regulations for publication. Prepare 7 FAM draft revisions using Department drafting templates and tools. Support crisis management by responding to inquiries, providing statistics and reports, and delivering presentations. Recommend solutions on financial issues and coordinate with the Government Financial Manager. Track authorizations, transfers, and disbursements of program funding. Analyze financial data and spending trends. Provide relationship management, data analysis, process design, and full project lifecycle management. Create project management tools including charters and schedules. Manage Intranet materials and guide 24/7 call center resources. Assist with OMB information collection approval processes and preparation of Supporting Statements and Legal Authorities. Create dynamic spreadsheets and Access databases with case statistics and graphs. Collect quantitative data from the Consular Workload Statistics System (CWSS). Update Consular Affairs website resources using web-editing software. Draft and analyze IT requirements for OCS systems including ACS, IPCA modernization, STEP enhancements, web-based ATS, and Consular One. Provide paralegal support in areas including family law. Develop user training materials for ATS, Complaint Registry, and other systems. Produce Hague certificates for immigration and emigration cases. Support stakeholder outreach and presentations. Provide Tier II and Tier III call center support during crises and emergencies. Enter and triage information in databases including Excel, ACS, CTF, and other CA systems. Provide after-hours emergency support as required. Perform other duties as assigned. Minimum Required Qualifications: U.S. Citizenship required. High School Diploma required. Three (3) years of experience in an office environment required. Secret security clearance required. Proficiency in Microsoft Office (Word, PowerPoint, Excel, SharePoint, Outlook). Ability to type error-free final documents for senior leadership and government officials. Excellent organizational, communication, and customer service skills. Benefits: Competitive compensation. Flexible benefits package including Medical, Vision, and Dental Insurance. Paid Time-Off and Company Paid Holidays. 401K. Personal Development and Learning Opportunities. Proposed salary range: $75,000 - $84,000.