College Success Manager

🏢 Summary: Remote-eligible Grants and Operations Manager role overseeing end-to-end onboarding and compliance for 100+ AmeriCorps Fellows and supporting grant compliance across a national tutoring program. The position manages complex operational workflows, AmeriCorps processes, and documentation systems while collaborating with program and finance teams. Ideal for a highly organized professional with prior AmeriCorps experience who can drive processes to completion and ensure regulatory compliance. 🗂️ Requirements: 2+ years professional experience, At least 1 year AmeriCorps service or direct AmeriCorps program experience, Experience managing complex, multi-step operational processes, Ability to learn and use new technical systems quickly, Ability to manage compliance documentation and reporting, Willingness to attend monthly in-person meetings in New York City and travel as needed 📃 Skills: eGrants, AmericaLearns, AmeriCorps, Compliance, Documentation, Reporting, ProjectManagement, BackgroundChecks, TimeTracking 🏢 Description: About GO Tutor Corps The mission of the GO Tutor Corps (GO) is to provide students with access to a quality education through high-dosage tutoring. We recruit, train, and support a corps of young adults who are placed in partner schools where they intensively tutor students as a part of a year of service through the federal AmeriCorps program. We call our tutors "Fellows" to encompass the several roles they play to instruct, mentor, and develop the students with whom they are matched. In the 2026-27 school year, Fellows will be serving over 4,000 students in Connecticut, New York, New Jersey, Massachusetts, Washington, DC., and Virginia. Position Summary GO is growing, and keeping our program running well requires someone who is highly organized, proactive, and skilled at seeing complex processes through to completion. The Grants and Operations Manager will drive two core functions: managing the end-to-end onboarding and compliance process for 100+ Fellows, and supporting grants compliance across GO's portfolio of funders, including AmeriCorps. This role requires ownership of processes from start to finish, consistent follow-up, maintaining accurate systems, and proactively identifying and addressing issues. Prior AmeriCorps experience is essential. Key Responsibilities Fellow Onboarding and Project Management (approximately 50%) Each year, GO onboards 100+ Fellows before the school year begins. You will manage the operational and logistical side of this process from start to finish, overseeing multiple workstreams simultaneously and ensuring all deadlines are met. Responsibilities include tracking deadlines; following up with Fellows; coordinating with HR and program teams; keeping leadership informed; managing background check completion; overseeing eGrants enrollment; leading the Welcome to AmeriCorps Pre-Service orientation; supporting AmeriCorps reference checks, compliance training, and time tracking; and managing Fellow files and exit processes. Grants Compliance (approximately 25%) Support compliance across GO's grant portfolio, with a focus on AmeriCorps. Monitor requirements in grant award documents and federal guidance; flag compliance considerations for program and finance teams; maintain documentation and reporting systems; support relationships with AmeriCorps state commissions and program officers; and escalate compliance questions to operations leadership. Special Projects (approximately 25%) Lead or support projects aligned with program and operational goals. This may include researching new program models such as registered apprenticeship credentials; coordinating national service day programming (MLK Day, AmeriCorps Week, and 9/11 Day of Service); participating in monthly Fellow development days; and contributing to the annual GO Forum in August. What We're Looking For 2+ years of professional experience. At least 1 year serving as an AmeriCorps member or working directly on an AmeriCorps program. Previous experience as a GO Fellow is a plus. Exceptional organizational skills and experience managing complex, multi-step processes. Ability to quickly learn and use new systems such as eGrants or AmericaLearns. Experience or exposure to grants compliance is a plus. Collaborative working style and ability to build relationships across teams and with external partners. Commitment to equity and ability to engage thoughtfully on issues of race, class, and access in education. Compensation Annual salary: $80,000–$85,000 Benefits Unlimited Paid Time Off Health insurance 403B Retirement Plan Flexible spending account Vision insurance Dental insurance Health savings account Life insurance Parental Leave

🏢 Summary: Leadership role overseeing Customer Success Managers across enterprise and scaled segments, focused on building scalable account health frameworks and driving proactive retention. The position blends strategic operations, data-driven decision making, and team mentorship to improve customer outcomes and global retention. Fully remote role with comprehensive benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise and Scaled/Digital customer segments, Experience conducting QBRs and multi-stakeholder account management, Proficiency using CRM, BI tools, or Excel for health tracking and churn prediction, Experience designing and implementing scalable processes or workflows, Ability to define KPIs and manage team performance, Experience implementing or using Customer Success platforms 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, DataVisualization, Automation, KPI, AccountHealthScoring 🏢 Description: About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will act as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize Customer Success operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn informal knowledge into repeatable, data-driven playbooks that drive global retention. You Will Segment the Strategy: - Define and iterate on the engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency. Build the Health Engine: - Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base. Operationalize the Knowledge Base: - Transition the team from informal collaboration to a structured internal knowledge base and formal playbooks. Drive Proactive Retention: - Use leading indicators to trigger outreach before a customer is at risk. Mentor & Measure: - Manage the day-to-day performance of the Customer Success team using clear KPIs to drive accountability and professional growth. You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication). - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance. - Ability to design scalable processes and successfully implement new tools, workflows, or playbooks. - High emotional intelligence with a coaching-first management style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a Customer Success platform (e.g., Gainsight, Vitally, ChurnZero). - Experience with the automotive industry. Interview Process 1. Initial Screen – 30 minutes 2. Hiring Manager Interview – 60 minutes 3. Case Study Assessment – 45 minutes Problem Solving Exercise – 60 minutes 4. Cross-Functional Interview – 30 minutes Completion of the Wonderlic Assessment (20–30 minutes) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental, and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness Stipend - WFH equipment - Collaborative, high ownership culture - Opportunities for development and career growth

🏢 Summary: Leadership role overseeing Customer Success Managers across enterprise and scaled segments, focused on building scalable account health frameworks and driving proactive retention. The position blends strategic operations, data-driven performance management, and team mentorship in a SaaS environment. The goal is to standardize processes, implement health scoring systems, and improve global customer retention. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital (tech-touch) accounts, Experience conducting QBRs and managing multi-stakeholder accounts, Proficiency using CRM, BI tools, or Excel for health tracking and churn prediction, Experience designing and implementing scalable processes, tools, or playbooks, Ability to define KPIs and manage team performance, Experience building account health scoring models 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, DataVisualization, Automation, EmailMarketing, SaaS 🏢 Description: About the Role As the Manager of Client Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will act as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize Customer Success operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will provide the strategic structure needed to transform informal knowledge into repeatable, data-driven playbooks that drive global retention. You Will Segment the Strategy: Define and iterate on engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency. Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the 1,000+ account base. Operationalize the Knowledge Base: Transition the team from informal collaboration to a structured internal knowledge base and formal playbooks. Drive Proactive Retention: Use leading indicators to trigger outreach before a customer is at risk. Mentor & Measure: Manage day-to-day performance of the Customer Success team, using clear KPIs to drive accountability and professional growth. You Have Must Have: Leadership Experience: 2+ years managing a Customer Success team or 4+ years as a Senior/Lead CSM ready for the next step. Versatile CS Background: Experience managing both Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication). Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance. Systems Thinking: Ability to design scalable processes and successfully implement new tools, workflows, or playbooks. High Emotional Intelligence: Coaching-first management style suited to a collaborative culture. Nice to Have: Technical Literacy: Ability to work with advanced data visualization tools. CS Ops Familiarity: Experience selecting or implementing a CS platform (e.g., Gainsight, Vitally, ChurnZero). Experience with the automotive industry. Interview Process 1. Initial Screen - 30min 2. Hiring Manager Interview - 60min 3. Case Study Assessment - 45min Problem Solving Exercise - 60min 4. Cross-Functional Interview - 30min Completion of the Wonderlic Assessment (20–30min) is required before the end of the process. We Offer 100% remote work environment Medical, Dental and Vision insurance within 30 days 100% employer-paid medical insurance Equity package Flexible PTO with 15 days minimum Generous Parental Leave FSA and HSA options 401(k) Growth & Wellness Stipend WFH Equipment Opportunity to work with the latest technology Collaborative, high ownership culture Opportunities for development and career growth

🏢 Summary: Lead and scale a Customer Success team overseeing both high-touch Enterprise and tech-touch Scaled segments, building a unified Account Health framework to drive proactive retention and operational excellence. The role focuses on developing data-driven playbooks, standardized health scoring, and structured processes to improve global customer retention across 1,000+ accounts. This is a remote leadership position combining strategic systems design, analytics, and team performance management. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital (automation-driven) segments, Experience using CRM, BI tools, or Excel for health tracking and churn prediction, Ability to design and implement scalable processes, tools, or workflows, Coaching-oriented leadership and high emotional intelligence 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, Automation, DataVisualization 🏢 Description: About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will act as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize Customer Success operations by building a unified "Account Health" framework that works for every customer, regardless of size. You Will - Segment the Strategy: Define and iterate on engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency. - Build the Health Engine: Develop a standardized Account Health Scoring system to identify risk across a 1,000+ account base. - Operationalize the Knowledge Base: Transition from informal collaboration to a structured internal knowledge base and formal playbooks. - Drive Proactive Retention: Use leading indicators to trigger outreach before customers are at risk. - Mentor & Measure: Manage day-to-day team performance using clear KPIs to drive accountability and professional growth. You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication). - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance. - Ability to design scalable processes and implement tools, workflows, or playbooks. - High emotional intelligence with a coaching-first management style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a Customer Success platform (e.g., Gainsight, Vitally, ChurnZero). - Experience with the automotive industry. Interview Process 1. Initial Screen – 30 minutes 2. Hiring Manager Interview – 60 minutes 3. Case Study Assessment – 45 minutes Problem Solving Exercise – 60 minutes 4. Cross-Functional Interview – 30 minutes Completion of the Wonderlic Assessment (20–30 minutes) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness Stipend - WFH Equipment - Opportunity to work with modern technology - Collaborative, high-ownership culture - Opportunities for development and career growth

🏢 Summary: Lead and scale the Customer Success function by managing Enterprise and Scaled segments, building a unified account health framework, and driving proactive retention through data-driven processes. The role focuses on operationalizing CS playbooks, implementing health scoring systems, and mentoring a high-performing CS team. This is a remote leadership position with comprehensive benefits and growth opportunities. 🗂️ Requirements: 2+ years managing a Customer Success team or 4+ years as Senior/Lead CSM, Experience managing Enterprise (high-touch) and Scaled/Digital CS segments, Experience using CRM, BI tools, or Excel to track account health and predict churn, Ability to design and implement scalable CS processes, tools, or playbooks, Experience managing team performance using KPIs 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, Slack, Automation, DataVisualization 🏢 Description: About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn informal knowledge into repeatable, data-driven playbooks that drive global retention. You Are - You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both. - You dive into data to find trends, churn risks, and expansion opportunities. - You can coach a CSM through a high-stakes executive presentation and help optimize an automated email sequence. - You thrive in ambiguous environments and turn messy data into structured processes. You Will - Segment the strategy by defining and iterating engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers. - Develop a standardized Account Health Scoring system across 1,000+ accounts. - Transition informal collaboration into a structured internal knowledge base and formal playbooks. - Use leading indicators to trigger proactive retention efforts. - Manage day-to-day CS team performance using clear KPIs. You Have Must Have: - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM. - Proven experience managing both Enterprise and Scaled/Digital segments. - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance. - Ability to design and scale processes, tools, or workflows. - High emotional intelligence and coaching-oriented leadership style. Nice to Have: - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS platform (e.g., Gainsight, Vitally, ChurnZero). - Experience with the automotive industry. Interview Process 1. Initial Screen – 30 min 2. Hiring Manager Interview – 60 min 3. Case Study Assessment – 45 min Problem Solving Exercise – 60 min 4. Cross-Functional Interview – 30 min Completion of the Wonderlic Assessment (20–30 min) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness Stipend - WFH Equipment - Collaborative, high ownership culture - Opportunities for development and career growth

🏢 Summary: Leadership role overseeing Customer Success Managers across Enterprise and Scaled segments, focused on building a unified Account Health framework and driving proactive retention. Responsible for segmenting engagement strategies, implementing data-driven health scoring, and operationalizing structured playbooks. Reports to the Director of Customer Success and manages performance through clear KPIs and scalable processes. 🗂️ Requirements: 2+ years managing Customer Success team or 4+ years as Senior/Lead CSM, Experience with high-touch Enterprise accounts and Scaled/Digital segments, Experience using CRM, BI tools, or Excel for health tracking and churn prediction, Proven ability to design and implement scalable processes or workflows, Ability to manage team performance using KPIs, Experience implementing tools, workflows, or playbooks 📃 Skills: CRM, BI, Excel, Gainsight, Vitally, ChurnZero, DataVisualization, Automation, EmailMarketing, Slack 🏢 Description: About the Role As the Manager of Client Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to high-volume Scaled segments. Reporting to the Director of Customer Success, you will act as the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize Customer Success operations by building a unified "Account Health" framework that works for every customer, regardless of size. You Will - Define and iterate on engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency - Develop a standardized Account Health Scoring system to identify risk across a 1,000+ account base - Transition the team from informal collaboration to a structured internal knowledge base and formal playbooks - Use leading indicators to trigger proactive outreach and improve retention - Manage day-to-day team performance using clear KPIs to drive accountability and growth Must Have - 2+ years of experience managing a Customer Success team or 4+ years as a Senior/Lead CSM - Experience managing high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) - Experience managing Scaled/Digital segments (automation, mass communication) - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on performance - Ability to design scalable processes and implement new tools, workflows, or playbooks - High emotional intelligence with a coaching-focused management style Nice to Have - Ability to work with advanced data visualization tools - Experience selecting or implementing a Customer Success platform (e.g., Gainsight, Vitally, ChurnZero) - Experience with the automotive industry Interview Process 1. Initial Screen – 30 min 2. Hiring Manager Interview – 60 min 3. Case Study Assessment – 45 min Problem Solving Exercise – 60 min 4. Cross-Functional Interview – 30 min Completion of the Wonderlic Assessment (20–30 min) is required before the end of the process. We Offer - 100% remote work environment - Medical, Dental, and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness Stipend - WFH equipment - Collaborative, high-ownership culture - Opportunities for development and career growth

🏢 Summary: Mission-driven coordinator role managing daily operations of a virtual K-12 tutoring program, including scheduling, tutor support, instructional observations, and program communication. The position combines operational management with instructional quality oversight in a fast-paced remote learning environment. Requires education experience, strong organizational skills, and availability for hybrid work in the Greater NYC area. 🗂️ Requirements: 3+ years of professional experience in education, Direct instructional experience in tutoring or teaching, Experience conducting tutor or teacher observations using a rubric, Strong logistical and operational management skills, Ability to manage scheduling, attendance tracking, and roster changes, Strong organizational skills and attention to detail, Effective communication skills with tutors, schools, and staff, Comfort using technology platforms for communication and scheduling, Ability to work Monday-Friday from 7:30am-3:30pm ET, Must live within commuting distance to New York City 📃 Skills: Slack, AirTable, Scheduling, Reporting, Payroll, Tutoring, Teaching, Operations, Communication, Observation 🏢 Description: About GO Tutor Corps The mission of the GO Tutor Corps is to provide students with access to a quality education through high-dosage tutoring. After many years of providing in-person tutoring across the Northeastern US, GO launched a virtual tutoring program in 2025. As our virtual program continues to grow, we are hiring a staff member specifically dedicated to its success. Virtual Tutoring Coordinator Role We are seeking a mission-driven educator and program manager to coordinate the day-to-day operations of our Virtual Tutoring program between 7:30am and 3:30pm ET. The Virtual Tutoring Coordinator will manage key operational aspects of the program each day to help ensure that virtual instruction is high-quality, consistent, and aligned with GO's standards for high-dosage tutoring. The role includes a mix of operational work (scheduling, tutor coverage, roster management), communication with tutors and school leaders (Slack and email), and observing tutoring sessions. Ideal candidates have strong logistical skills and K-12 instructional experience. This role is hands-on, fast-moving, and central to creating a strong experience for both students and tutors in our virtual learning environment. Key Responsibilities Virtual Program Operations & Scheduling (50%) - Manage the daily operational systems of the virtual tutoring program, including scheduling, attendance tracking, and coverage plans. - Generate reports from our virtual tutoring platform to help with data analysis and payroll processing. - Ensure seamless real-time adjustments to schedules based on tutor absences, school needs, or student roster changes. - Serve as the first line of communication for tutors and staff through Slack and other internal systems, including organizing and sending out weekly communication memos. Instructional Support (30%) - Conduct virtual observations of tutors to monitor instructional quality and provide actionable feedback. - Refer tutors for more intensive coaching or improvement plans as needed. - Collect and share best practices with tutors and school partners. - Provide recommendations to refine curriculum materials and engagement strategies. - Partner with school staff and GO colleagues to ensure effective implementation at each partner site. Team Member & Program Contributor (20%) - Participate in virtual and in-person programming to support the program team, including tutor training sessions, walkthrough days, and check-ins. - Attend team meetings, monthly in-person staff meetings, and additional meetings as needed. - Share updates, trends, and needs from the virtual tutoring program with the rest of the organization. - Contribute to continuous improvement efforts to strengthen the virtual tutoring model across our network. Qualifications & Competencies Must Have: - 3+ years of relevant professional experience in education, including direct instructional experience either tutoring or teaching. - Strong logistical and operational management skills; ability to coordinate many moving pieces in real time. - Prior experience using a rubric to conduct observations of tutors or teachers. - Superb organizational skills, attention to detail, reliability, and responsiveness. - Ability to build strong relationships and communicate effectively with tutors, school partners, and other GO staff members. - Comfort using technology platforms for communication, scheduling, and instructional support. - Awareness of and comfort with issues of diversity, specifically around race, class, sexuality, and gender. - Ability to work from 7:30am-3:30pm, Monday-Friday. Nice to Have: - Previous experience with tutoring programs. - Experience supporting virtual instruction or blended-learning environments. - Experience in remote work environments. - Experience using AirTable. Start Date Late August 2026 GO Tutor Corps staff work remotely most days, but you will need to be able to work in-person up to 8 days per month. This includes in-school support of our virtual tutoring program, monthly in-person staff meetings and additional in-person collaboration. The GO Tutor Corps covers the cost of work-related travel. Compensation Starting annual salary for this role is $80,000-$85,000, depending on experience. Benefits - Unlimited Paid Time Off - 403B - Flexible spending account - Health insurance - Vision insurance - Dental insurance - Health savings account - Life insurance - Parental Leave - Up to $500 for remote workspace setup - GO Thrive: Up to $1000 annually for personal development

🏢 Summary: Mission-driven coordinator role managing daily operations of a virtual K-12 tutoring program, including scheduling, tutor support, instructional observations, and communication with schools and staff. The position combines operational management with instructional quality oversight in a fast-paced remote learning environment. Candidates must have education experience, strong organizational skills, and live within commuting distance of New York City. 🗂️ Requirements: 3+ years of professional experience in education, Direct instructional experience in tutoring or teaching, Experience conducting tutor or teacher observations using a rubric, Strong logistical and operational management skills, Ability to coordinate schedules and operational changes in real time, Strong organizational skills and attention to detail, Effective communication skills with tutors, school partners, and staff, Comfort using technology platforms for communication and scheduling, Ability to work 7:30am–3:30pm Monday–Friday, Must live within commuting distance to New York City or Northern New Jersey 📃 Skills: Slack, AirTable, Scheduling, Reporting, Payroll, Tutoring, Teaching, Observation, Operations, Communication 🏢 Description: About GO Tutor Corps The mission of the GO Tutor Corps is to provide students with access to a quality education through high-dosage tutoring. After many years of providing in-person tutoring across the Northeastern US, GO launched a virtual tutoring program in 2025. As our virtual program continues to grow, we are hiring a staff member specifically dedicated to its success. Virtual Tutoring Coordinator Role We are seeking a mission-driven educator and program manager to coordinate the day-to-day operations of our Virtual Tutoring program between 7:30am and 3:30pm ET. The Virtual Tutoring Coordinator will manage key operational aspects of the program each day to help ensure that virtual instruction is high-quality, consistent, and aligned with GO's standards for high-dosage tutoring. The role includes a mix of operational work (scheduling, tutor coverage, roster management), communication with tutors and school leaders (Slack and email), and observing tutoring sessions. Ideal candidates have strong logistical skills and K-12 instructional experience. This role is hands-on, fast-moving, and central to creating a strong experience for both students and tutors in our virtual learning environment. Key Responsibilities Virtual Program Operations & Scheduling (50%) - Manage the daily operational systems of the virtual tutoring program, including scheduling, attendance tracking, and coverage plans. - Generate reports from our virtual tutoring platform to help with data analysis and payroll processing. - Ensure seamless real-time adjustments to schedules based on tutor absences, school needs, or student roster changes. - Serve as the first line of communication for tutors and staff through Slack and other internal systems, including organizing and sending out weekly communication memos. Instructional Support (30%) - Conduct virtual observations of tutors to monitor instructional quality and provide actionable feedback. - Refer tutors for more intensive coaching or improvement plans as needed. - Collect and share best practices with tutors and school partners. - Provide recommendations to refine curriculum materials and engagement strategies. - Partner with school staff and GO colleagues to ensure effective implementation at each partner site. Team Member & Program Contributor (20%) - Participate in virtual and in-person programming to support the program team, including tutor training sessions, walkthrough days, and check-ins. - Attend team meetings, monthly in-person staff meetings, and additional meetings as needed. - Share updates, trends, and needs from the virtual tutoring program with the rest of the organization. - Contribute to continuous improvement efforts to strengthen the virtual tutoring model across our network. Qualifications & Competencies Must Have: - 3+ years of relevant professional experience in education, including direct instructional experience either tutoring or teaching. - Strong logistical and operational management skills; ability to coordinate many moving pieces in real time. - Prior experience using a rubric to conduct observations of tutors or teachers. - Superb organizational skills, attention to detail, reliability, and responsiveness. - Ability to build strong relationships and communicate effectively with tutors, school partners, and other staff members. - Comfort using technology platforms for communication, scheduling, and instructional support. - Awareness of and comfort with issues of diversity, specifically around race, class, sexuality, and gender; ability to engage in and facilitate conversations about equity and inclusion. - Ability to work from 7:30am-3:30pm, Monday-Friday. - Must live within commutable distance to New York City. Nice to Have: - Previous experience with tutoring programs. - Experience supporting virtual instruction or blended-learning environments. - Experience in remote work environments. - Experience using AirTable. Start Date Late August 2026 GO Tutor Corps staff work remotely most days, but you will need to be able to work in-person up to 8 days per month. This includes in-school support of our virtual tutoring program, monthly in-person staff meetings and additional in-person collaboration. The GO Tutor Corps covers the cost of work-related travel. Compensation Starting annual salary for this role is $80,000-$85,000, depending on experience. Benefits - Unlimited Paid Time Off - 403B - Flexible spending account - Health insurance - Vision insurance - Dental insurance - Health savings account - Life insurance - Parental Leave - Up to $500 for remote workspace setup - GO Thrive: Up to $1000 annually for personal development

🏢 Summary: Customer Success Sales Manager responsible for managing and growing existing accounts, generating new business opportunities, and owning the full sales cycle. The role focuses on consultative selling of CAD and engineering solutions while maintaining pipeline and forecasting accuracy in CRM systems. It combines relationship management, prospecting, and collaboration with technical teams to deliver long-term customer success. 🗂️ Requirements: Bachelor’s degree in Business, Engineering, or related field (or equivalent experience), 2–3 years of sales experience including prospecting and closing, Experience managing full sales cycle, Ability to maintain pipeline and forecasting in CRM, Collaboration with technical and cross-functional teams, Strong communication and organizational skills 📃 Skills: HubSpot, SOLIDWORKS, CAD, CRM, Salesforce, Forecasting 🏢 Description: CUSTOMER SUCCESS SALES MANAGER WHAT YOU WILL BE DOING: Build and manage strong relationships within a defined set of accounts, serving as a trusted advisor to customers. Prospect and generate new opportunities within existing accounts and targeted prospects. Own the full sales cycle, including identifying opportunities, progressing deals, forecasting, and closing business. Partner closely with customers to understand their needs and align solutions that drive value. Maintain accurate and up-to-date activity, pipeline, and forecasting within HubSpot CRM. Collaborate with internal teams (technical, marketing, and leadership) to deliver a seamless customer experience. Continuously develop product knowledge, including certifications in Dassault Systèmes or other vendor solutions. Stay proactive and persistent in follow-up to ensure opportunities move forward and customers stay engaged. Contribute to team success by sharing insights, best practices, and supporting overall sales initiatives. WHAT YOU NEED TO BE SUCCESSFUL: Bachelor's degree in Business, Engineering, or related field (or equivalent experience) 2–3 years of sales experience, including prospecting and closing business Strong ability to build relationships and earn trust with customers Self-motivated with strong problem-solving and critical thinking skills Excellent communication, organization, and follow-through Ability to collaborate effectively across teams to drive results PREFERRED QUALIFICATIONS: Experience selling CAD, engineering, or manufacturing solutions Familiarity with SOLIDWORKS or similar platforms Experience using HubSpot CRM Proven track record of generating pipeline and closing new business Experience with solution-based or consultative sales approaches PERKS OF WORKING AT CADIMENSIONS Competitive Compensation: $50,000 – $60,000 base salary plus commission Health Benefits: Medical, dental, and vision coverage, including a medical plan option where CADimensions pays 100%. 401(k) with Immediate Matching: Company match available with no waiting period. Generous Time Off: Paid time off that increases every year, plus dedicated paid volunteer time. Flexibility: Remote work environment. Growth Opportunities: Develop technical and business systems expertise while working closely with teams. Great Culture: Collaborative team environment recognized as a Great Place to Work. EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

🏢 Summary: Senior Employee Relations Specialist role supporting employee relations, workplace compliance, leave administration, accommodations, and policy governance in a fast-paced manufacturing technology environment. The position focuses on investigations, compliance processes, operational scalability, and cross-functional collaboration with Legal, HR, and business leaders. Onsite role in California with compensation, health benefits, and professional development support. 🗂️ Requirements: Experience managing employee relations matters and workplace investigations, Experience with California employment practices and workplace compliance, Experience conducting investigations, fact-finding, and case management, Experience administering leave of absence and workplace accommodations, Experience partnering with Legal on compliance and employee relations matters, Ability to interpret and apply workplace policies and procedures, Experience improving HR processes, workflows, or systems, Strong analytical, communication, and problem-solving skills, Professional discretion with confidential employee matters, Ability to work onsite in California office locations, Ability to lawfully access US export-controlled information and technology 📃 Skills: HRIS, Jira, PowerBI, Analytics, Compliance, Documentation, Reporting, Workflows, CaseManagement, Immigration 🏢 Description: Purpose The Senior Employee Relations Specialist helps protect the organization from people-related risk while fostering a high-performance culture. This role ensures workplace issues are managed fairly and consistently, managers are equipped to navigate complex employee matters, and the policies, processes, and operational infrastructure needed to scale the organization remain compliant, effective, and trusted. The Role Employee Relations & Workplace Support - Serve as a primary point of contact for managers and employees regarding employee relations concerns, workplace issues, policy interpretation, and employee experience matters. - Conduct Tier 1 and Tier 2 employee relations intake, investigations, fact-finding, documentation, and resolution recommendations. - Partner with managers to address employee concerns, performance-related matters, workplace conflicts, and policy-related questions in a consistent and compliant manner. - Collaborate with People leadership and Legal on complex, sensitive, or high-risk employee relations matters. - Maintain accurate and organized employee relations documentation, investigation records, and case files. - Identify employee relations trends and recommend proactive solutions that improve employee experience and reduce organizational risk. - Support consistent application of company policies, procedures, and workplace practices across the organization. - Design, implement, and continuously improve employee relations systems, workflows, documentation standards, intake processes, and escalation frameworks that improve consistency, visibility, and operational effectiveness. Leave, Accommodations & Workplace Compliance - Administer Leave of Absence programs, including employee communications, documentation management, case tracking, and return-to-work coordination. - Coordinate workplace accommodations and interactive process activities in partnership with employees, managers, healthcare providers, and external vendors. - Support workers' compensation administration, claim coordination, return-to-work planning, and documentation management. - Coordinate immigration case administration and partnership with external immigration counsel and vendors. - Monitor assigned compliance programs and ensure accurate documentation, process adherence, and timely follow-through. Policy Governance, Organizational Health & Operational Scalability - Proactively identify policy gaps, workplace trends, organizational risks, and opportunities to improve employee experience and operational effectiveness. - Draft, maintain, and implement People policies, procedures, and operational guidelines in partnership with People leadership, Legal, and business stakeholders. - Support policy communication, training, and change management efforts to promote consistent application across the organization. - Develop systems, reporting, and organizational health insights that improve visibility into employee relations activity, compliance programs, workplace trends, and operational effectiveness. - Create and maintain self-service resources, SOPs, process documentation, workflow tools, and knowledge resources that improve consistency, scalability, and manager/employee enablement. - Identify and implement process improvements that enhance operational efficiency, organizational effectiveness, and employee experience. Cross-Functional Partnership - Partner closely with Legal, Payroll, Finance, Security, Talent Acquisition, and business leaders to support employee experience and workplace compliance initiatives. - Build trusted working relationships with managers and leaders across the organization. - Support organizational initiatives and projects that improve People Operations effectiveness and employee experience. - Influence stakeholders through data, process recommendations, and operational insights that improve organizational outcomes. Basic Qualifications - Ability to lawfully access information and technology that is subject to US export controls. - Experience independently managing employee relations matters, workplace investigations, and employee support programs while exercising sound judgment and discretion. - Experience applying California employment practices and workplace compliance requirements in the administration of employee relations, leave, accommodations, and related workplace programs. - Experience conducting employee relations intake, investigations, fact-finding, documentation, and case management activities. - Experience administering leave of absence, workplace accommodations, workers' compensation, or similar employee programs. - Experience partnering with Legal on employee relations, workplace investigations, accommodations, leave administration, or compliance matters. - Demonstrated judgment in interpreting and applying policies, procedures, and workplace practices while balancing employee experience, business needs, and organizational risk. - Experience identifying operational challenges and improving processes, workflows, systems, or documentation to enhance consistency, scalability, and organizational effectiveness. - Strong relationship-building, analytical, communication, and problem-solving skills. - Professionalism and discretion when handling sensitive and confidential employee matters. - Ability to perform the essential functions of the position in a standard office environment, including extended periods of computer-based work. - Ability to move throughout company facilities and/or transport light materials as needed to support business activities. Preferred Qualifications - Experience supporting multi-state employee populations. - Experience utilizing HRIS systems, case management platforms, Jira, Power BI, workflow tools, or similar operational technologies. - Experience developing dashboards, operational reporting, workforce insights, or organizational health metrics. - Experience using data and trend analysis to identify risks, inform decision-making, or drive process improvements. - Familiarity with immigration administration and vendor coordination. - Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Analytics, or a related field. Work Environment - This role will be based onsite in the Torrance, CA headquarters and will ultimately relocate to the Long Beach, CA facility. - Fast-paced, highly collaborative environment supporting a rapidly scaling organization. - Significant cross-functional interaction with managers, employees, leadership, and external partners. - Opportunity to influence both employee experience and the operational infrastructure that enables organizational growth. Compensation - Senior Employee Relations Specialist / S05: $109,240 - $150,210 USD. What We Offer - Competitive salary, equity plan, and discretionary incentive bonus opportunities. - Paid vacation, sick time, company holidays, and year-end shutdown. - Paid parental leave. - Comprehensive health and wellness benefits including HMO and PPO options. - Company-sponsored life insurance and disability coverage. - Reimbursement opportunities for learning and development initiatives. - Collaborative and high-performing work environment.