CMA- Chronic Care Navigator

🏢 Summary: Hybrid Chronic Care Coordinator role supporting nephrologists in managing chronic kidney disease patients using a chronic care management platform. The position combines clinical medical assistant duties with care coordination, patient education, EMR documentation, and administrative support. Full-time weekday schedule with hourly compensation and comprehensive benefits. 🗂️ Requirements: Certified Medical Assistant (or diploma/certificate from accredited MA program), 2–5 years Medical Assistant experience, Ability to perform front and back office clinical duties, Experience with chronic kidney disease preferred, Experience with Epic EHR preferred, Ability to administer injections and perform clinical measurements, Ability to use medical and office equipment, Ability to lift/move up to 50 pounds 📃 Skills: Epic, EMR, Phamily, Clinitek, Dialysis, Nephrology, CareCoordination, BloodPressureMonitoring, Injections, VitalSigns, SpecimenProcessing, HIPAA 🏢 Description: Chronic Care Coordinator – Hybrid, Arizona This role can be located in any location, with the following offices preferred: - Goodyear, AZ* - Thunderbird office* - Prescott, AZ* Please review the following for a complete list of locations https://www.akdhc.com/locations/ Requirements: Certified Medical Assistant with 2 to 5 years of experience Strong multitasking and problem-solving abilities Excellent written and verbal communication skills Experience in chronic kidney disease preferred Preferred experience with Epic electronic health records, dialysis, nephrology, or care coordination Compensation & Benefits: M-F 8am-4:30pm, full-time $19-$21/hr PTO, health, dental, and vision benefits Life and disability insurance 401K retirement plan About the Role: Phamily is assisting Arizona Kidney Disease and Hypertension Clinic is hiring a Chronic Care Coordinator to support nephrologists and advanced practitioners in managing chronic care patients. This role involves using the Phamily Chronic Care Management platform to improve patient care, prevent unnecessary hospitalizations, and enhance communication between patients and their care teams. Under the direction of the Office Coordinator, the Patient Care Coordinator/Medical Assistant will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed. Responsibilities: Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education. Schedule and process 24-hour blood pressure monitoring. Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients' charts/EMR to include urine tests per Clinitek. Notify physician of changes in patient's clinical status and/or abnormal test results. Collect urine samples and process specimens for courier transport. Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports. Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel. Adhere to company policies and procedures and prioritize and complete day to day activities. Maintain office equipment, office, and medical supplies through efficient inventory management. Process Hospital Disposition Reports. Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed. Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files. Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI. Assist in the annual purging process of patient charts. May be required to report to alternate AKDHC worksites, as directed. Qualifications: Current certification as a Medical Assistant preferred or a diploma or certificate from a recognized course of study for preparing Medical Assistants Excellent customer service and communication skills for interfacing with patients, staff and outside vendors 1-2 years front/back office experience preferred Ability to support a pleasant, positive and cooperative teamwork environment Successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax and copier. Ability to multi-task and lift and/or move 50 pounds essential. Benefits: We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

🏢 Summary: Hybrid Chronic Care Coordinator role in Arizona supporting nephrology patients through chronic care management and medical assistant duties. The position involves coordinating patient care, performing clinical and clerical tasks, and using care management and EHR systems to improve outcomes and prevent hospitalizations. Full-time schedule with benefits and focus on chronic kidney disease care. 🗂️ Requirements: Certified Medical Assistant or diploma from accredited Medical Assistant program, 2–5 years of Medical Assistant experience, Ability to perform front and back office clinical duties, Experience with chronic kidney disease preferred, Experience with Epic EHR preferred, Ability to use medical office equipment (stethoscope, computer, scanner, printer, fax, copier), Ability to lift/move up to 50 pounds, Strong multitasking and problem-solving skills, Excellent written and verbal communication skills 📃 Skills: Epic, EMR, Phamily, Clinitek, Dialysis, Nephrology, ChronicCareManagement, BloodPressureMonitoring, VitalSigns, Injections, HIPAA, MedicalRecords 🏢 Description: Chronic Care Coordinator – Hybrid, Arizona This role can be located in any location, with the following offices preferred: - Goodyear, AZ - Thunderbird office - Prescott, AZ Requirements: Certified Medical Assistant with 2 to 5 years of experience Strong multitasking and problem-solving abilities Excellent written and verbal communication skills Experience in chronic kidney disease preferred Preferred experience with Epic electronic health records, dialysis, nephrology, or care coordination Compensation & Benefits: M-F 8am-4:30pm, full-time $19-$21/hr PTO, health, dental, and vision benefits Life and disability insurance 401K retirement plan About the Role: Phamily is assisting Arizona Kidney Disease and Hypertension Clinic is hiring a Chronic Care Coordinator to support nephrologists and advanced practitioners in managing chronic care patients. This role involves using the Phamily Chronic Care Management platform to improve patient care, prevent unnecessary hospitalizations, and enhance communication between patients and their care teams. Under the direction of the Office Coordinator, the Patient Care Coordinator/Medical Assistant will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed. Responsibilities: Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education. Schedule and process 24-hour blood pressure monitoring. Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients' charts/EMR to include urine tests per Clinitek. Notify physician of changes in patient's clinical status and/or abnormal test results. Collect urine samples and process specimens for courier transport. Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports. Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel. Adhere to company policies and procedures and prioritize and complete day to day activities. Maintain office equipment, office, and medical supplies through efficient inventory management. Process Hospital Disposition Reports. Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed. Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files. Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI. Assist in the annual purging process of patient charts. May be required to report to alternate AKDHC worksites, as directed. Qualifications: Current certification as a Medical Assistant preferred or a diploma or certificate from a recognized course of study for preparing Medical Assistants Excellent customer service and communication skills for interfacing with patients, staff and outside vendors 1-2 years front/back office experience preferred Ability to support a pleasant, positive and cooperative teamwork environment Successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax and copier. Ability to multi-task and lift and/or move 50 pounds essential. Benefits: We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

🏢 Summary: The Triage Coordinator manages after-hours clinical communication and coordination for Physician Services, handling patient calls, urgent issues, and provider communication with minimal supervision. The role focuses on supporting geriatric patients by ensuring timely response to changes in condition and maintaining continuity of care. It combines administrative, communication, and basic clinical knowledge in a fast-paced, after-hours healthcare environment. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: MicrosoftOffice, Outlook, Word, Excel, PowerPoint, Ethizo, EMR, MedicalTerminology 🏢 Description: Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role you will be responsible for: Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care Performs well under stress and in emergency situations Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so Maintains confidentiality of patient and employee information. Shares information only in accordance with policy Answer telephone calls after hours and responds to any concern or change in patient condition Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns Required Qualifications High School Diploma or GED Minimum one (1) year of experience in medical field, medical office experience or related position Ability to operate computer equipment, Fax and photocopy machines necessary Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint Knowledge of medical terminology Excellent verbal and written communication skills Desired Qualifications CNA or MA certification preferred Experience with geriatric population and/or caregivers preferred Familiarity with Ethizo EMR preferred Location Home Office: One of the following Jackson, MI Kalamazoo, MI Grand Rapids, MI Saginaw, MI Hours Four days per week with an every other weekend rotation 3 week days, weekend, 3 week days, off weekend In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range $18—$22 USD How We Care for You Minimum of 3 Weeks Paid Time Off (PTO) Medical, Dental, and Vision Insurance HSA and FSA options including Dependent Care Company paid Short Term Disability Company paid Life Insurance 401(k) with Employer Match Mileage Reimbursement Company Vehicle Program for field roles Pet Insurance ID and Fraud Protection And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation. Equal Opportunity Employer We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

🏢 Summary: The Triage Coordinator role focuses on managing after-hours calls, orders, and communications for Physician Services, ensuring timely coordination of care for patients, families, and providers. The position requires strong medical knowledge, effective communication, and the ability to work independently in high-pressure situations. This hybrid role combines in-office and remote evening hours with responsibility for supporting geriatric patient care. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: Microsoft, Outlook, Word, Excel, PowerPoint, EMR, Ethizo, Fax, Photocopier 🏢 Description: Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. Quick Facts Home Office: One of the following locations: Jackson, MI; Kalamazoo, MI; Grand Rapids, MI; Saginaw, MI Hours: Four days per week with an every other weekend rotation (3 weekdays, weekend, 3 weekdays, off weekend) In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range: $18—$22 USD Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role you will be responsible for: - Communicating significant findings, problems, and changes in condition or environment to primary care providers and other personnel involved with patient care - Performing well under stress and in emergency situations - Assuming primary responsibility for after-hours planning, coordinating, implementing, and assisting with evaluation of the plan of care for patients, families, and facilities - Developing and maintaining positive working relationships with others and assisting team members as needed - Maintaining confidentiality of patient and employee information according to policy - Answering telephone calls after hours and responding to concerns or changes in patient condition - Providing support and direction to agency staff, health care professionals, patients, and families related to health care concerns Required Qualifications - High School Diploma or GED - Minimum one (1) year of experience in medical field, medical office experience or related position - Ability to operate computer equipment, fax and photocopy machines - Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint - Knowledge of medical terminology - Excellent verbal and written communication skills Desired Qualifications - CNA or MA certification preferred - Experience with geriatric population and/or caregivers preferred - Familiarity with Ethizo EMR preferred How We Care for You - Minimum of 3 Weeks Paid Time Off (PTO) - Medical, Dental, and Vision Insurance - HSA and FSA options including Dependent Care - Company paid Short Term Disability - Company paid Life Insurance - 401(k) with Employer Match - Mileage Reimbursement - Company Vehicle Program for field roles - Pet Insurance - ID and Fraud Protection - And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Equal Opportunity Employer We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on protected characteristics.

🏢 Summary: After-hours Triage Coordinator role supporting Physician Services by managing calls, orders, and communication with providers, patients, and facilities. The position focuses on coordinating care, responding to changes in patient condition, and ensuring effective communication in a geriatric-centered practice. This role combines in-office and remote evening hours with every other weekend rotation. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: Microsoft, Outlook, Word, Excel, PowerPoint, EMR, Ethizo, Computer, Fax, Photocopier, MedicalTerminology 🏢 Description: Optimal Care is where your dedication meets a rewarding career. Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, and a desire to work within a practice centered around a geriatric population. In this role you will be responsible for: - Communicating significant findings, problems, changes in condition or environment to primary care providers and other personnel involved with patient care - Performing well under stress and in emergency situations - Assuming primary responsibility for after-hours planning, coordinating, implementing, and assisting with evaluation of the plan of care for patients, families, and facilities - Developing and maintaining positive working relationships with others - Maintaining confidentiality of patient and employee information in accordance with policy - Answering telephone calls after hours and responding to concerns or changes in patient condition - Providing support and direction to agency staff, health care professionals, patients, and families related to health care concerns Required Qualifications - High School Diploma or GED - Minimum one (1) year of experience in medical field, medical office experience, or related position - Ability to operate computer equipment, fax, and photocopy machines - Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint - Knowledge of medical terminology - Excellent verbal and written communication skills Desired Qualifications - CNA or MA certification preferred - Experience with geriatric population and/or caregivers preferred - Familiarity with Ethizo EMR preferred Hours Four days per week with an every other weekend rotation 3 week days, weekend, 3 week days, off weekend In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range $18—$22 USD How We Care for You - Minimum of 3 Weeks Paid Time Off (PTO) - Medical, Dental, and Vision Insurance - HSA and FSA options including Dependent Care - Company paid Short Term Disability - Company paid Life Insurance - 401(k) with Employer Match - Mileage Reimbursement - Company Vehicle Program for field roles - Pet Insurance - ID and Fraud Protection - And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations Reasonable accommodations are offered throughout the application process, interview stages, and during employment. Equal Opportunity Employer The organization is an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on protected characteristics.

🏢 Summary: The Triage Coordinator role focuses on managing after-hours calls, orders, and communications for Physician Services, ensuring timely coordination between providers, patients, families, and facilities. The position requires strong organizational skills, medical knowledge, and the ability to perform effectively in high-pressure and emergency situations. This role combines in-office and remote evening work supporting a geriatric patient population. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: Microsoft, Outlook, Word, Excel, PowerPoint, EMR, Ethizo, Fax, Photocopier 🏢 Description: Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role you will be responsible for: - Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care - Performs well under stress and in emergency situations - Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities - Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so - Maintains confidentiality of patient and employee information. Shares information only in accordance with policy - Answer telephone calls after hours and responds to any concern or change in patient condition - Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns Required Qualifications - High School Diploma or GED - Minimum one (1) year of experience in medical field, medical office experience or related position - Ability to operate computer equipment, Fax and photocopy machines necessary - Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint - Knowledge of medical terminology - Excellent verbal and written communication skills Desired Qualifications - CNA or MA certification preferred - Experience with geriatric population and/or caregivers preferred - Familiarity with Ethizo EMR preferred Location Home Office: One of the following - Jackson, MI - Kalamazoo, MI - Grand Rapids, MI - Saginaw, MI Hours Four days per week with an every other weekend rotation 3 week days, weekend, 3 week days, off weekend In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range $18—$22 USD How We Care for You - Minimum of 3 Weeks Paid Time Off (PTO) - Medical, Dental, and Vision Insurance - HSA and FSA options including Dependent Care - Company paid Short Term Disability - Company paid Life Insurance - 401(k) with Employer Match - Mileage Reimbursement - Company Vehicle Program for field roles - Pet Insurance - ID and Fraud Protection - And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation. Equal Opportunity Employer We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

🏢 Summary: The Triage Coordinator is responsible for managing after-hours calls, orders, and communication between providers, patients, families, and facilities within Physician Services. The role focuses on coordinating care, handling urgent situations, and supporting geriatric patients with strong communication and organizational skills. This position combines in-office and remote evening work with a structured rotating schedule. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: MicrosoftOffice, Outlook, Word, Excel, PowerPoint, EMR, Ethizo, MedicalTerminology 🏢 Description: Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role you will be responsible for: - Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care - Performs well under stress and in emergency situations - Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities - Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so - Maintains confidentiality of patient and employee information. Shares information only in accordance with policy - Answer telephone calls after hours and responds to any concern or change in patient condition - Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns Required Qualifications - High School Diploma or GED - Minimum one (1) year of experience in medical field, medical office experience or related position - Ability to operate computer equipment, Fax and photocopy machines necessary - Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint - Knowledge of medical terminology - Excellent verbal and written communication skills Desired Qualifications - CNA or MA certification preferred - Experience with geriatric population and/or caregivers preferred - Familiarity with Ethizo EMR preferred Hours Four days per week with an every other weekend rotation 3 week days, weekend, 3 week days, off weekend In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range $18—$22 USD How We Care for You - Minimum of 3 Weeks Paid Time Off (PTO) - Medical, Dental, and Vision Insurance - HSA and FSA options including Dependent Care - Company paid Short Term Disability - Company paid Life Insurance - 401(k) with Employer Match - Mileage Reimbursement - Company Vehicle Program for field roles - Pet Insurance - ID and Fraud Protection - And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Equal Opportunity Employer We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

🏢 Summary: The Triage Coordinator is responsible for managing after-hours calls, orders, and communication for Physician Services, ensuring timely support to providers, patients, and facilities. The role involves coordinating care, responding to changes in patient conditions, and maintaining effective communication in high-pressure situations. This position requires strong medical knowledge, technical proficiency, and the ability to work independently with a geriatric population. 🗂️ Requirements: High School Diploma or GED, Minimum 1 year experience in medical field or medical office, Ability to operate computer, fax, and photocopy equipment, Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Knowledge of medical terminology, Excellent verbal and written communication skills 📃 Skills: MicrosoftOffice, Outlook, Word, Excel, PowerPoint, EMR, Ethizo, MedicalTerminology, Fax, Photocopier 🏢 Description: Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. Key Responsibilities The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role you will be responsible for: Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care Performs well under stress and in emergency situations Assumes primary responsibility for "after hours" including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so Maintains confidentiality of patient and employee information. Shares information only in accordance with policy Answer telephone calls after hours and responds to any concern or change in patient condition Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns Required Qualifications High School Diploma or GED Minimum one (1) year of experience in medical field, medical office experience or related position Ability to operate computer equipment, Fax and photocopy machines necessary Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint Knowledge of medical terminology Excellent verbal and written communication skills Desired Qualifications CNA or MA certification preferred Experience with geriatric population and/or caregivers preferred Familiarity with Ethizo EMR preferred Location Home Office: One of the following Jackson, MI Kalamazoo, MI Grand Rapids, MI Saginaw, MI Hours Four days per week with an every other weekend rotation 3 week days, weekend, 3 week days, off weekend In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m. Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m. Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m. Pay Range $18—$22 USD How We Care for You Minimum of 3 Weeks Paid Time Off (PTO) Medical, Dental, and Vision Insurance HSA and FSA options including Dependent Care Company paid Short Term Disability Company paid Life Insurance 401(k) with Employer Match Mileage Reimbursement Company Vehicle Program for field roles Pet Insurance ID and Fraud Protection And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Equal Opportunity Employer We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

🏢 Summary: Full-time Medical Assistant role supporting providers with both clinical and administrative duties to deliver high-quality patient care in a clinic setting. Responsibilities include assisting with procedures, phlebotomy, medication administration (excluding controlled substances), EMR documentation, and maintaining compliance with healthcare regulations. The position requires strong organizational skills, knowledge of EMR systems, and the ability to travel regionally as needed. 🗂️ Requirements: High school diploma or equivalent, Medical assistant diploma (preferred), Medical Assistant certification (preferred), Knowledge of EMR systems, Ability to perform phlebotomy on children, Knowledge of aseptic technique and infection control, Ability to administer medications (excluding controlled substances), Understanding of OSHA, HIPAA, and CLIA regulations, Ability to maintain accurate medical documentation, Regional travel as needed 📃 Skills: EMR, Phlebotomy, Aseptic, InfectionControl, MedicationAdministration, SpecimenProcessing, VitalSigns, MedicalTerminology, OSHA, HIPAA, CLIA 🏢 Description: Medical Assistant Travel: Yes, regional travel as needed Description: To assist the Provider in providing the utmost direct/indirect quality care to patients with the end goal of making patients feel as if they are family. Role and Responsibilities Clinical and Administrative - Prepare and maintain examination and treatment areas - Assist with examinations, invasive and non-invasive procedures or treatments - Apply principles of aseptic technique and infection control - Comply with quality assurance practices - Screen and follow up on patients test results - Collect and process specimens; log specimens - Perform diagnostic tests if applicable - Obtain patient medical history and vitals - Prepare and administer medication (excludes controlled drugs) - Maintain accurate medication records - Recognize and respond to emergencies - Call or enter in prescriptions per physicians orders - Maintain drug sample supply on hand; discard appropriately expired samples - Assist in general housekeeping duties including weekly scrub-down of all patient care areas - Perform routine equipment maintenance and maintain logs (i.e. autoclave, eye wash stations and clinical refrigerators) - Initiate and process prescription medication prior authorizations - Demonstrate awareness of overall clinic operations and proactively assist where needed - Assist teammates during high-volume clinic operations without requiring direction - Phlebotomy blood draws on children Professional - Demonstrates initiative and responsibility - Able to perform repetitive tasks without loss of focus - Adheres to ethical principles - Time management - Adapts to change - Attends all team meetings and mandatory in-service training/education Communication - Recognizes and respects cultural diversity - Adapts communication to individual's ability to understand - Uses professional, pleasant telephone etiquette - Uses medical terminology appropriately - Treats all patients and co-workers with compassion, empathy, and mutual respect - Projects a professional manner and image - Consistent attendance and punctuality - Adherence to time clock procedures Legal - Maintains confidentiality and documents accurately - Uses appropriate guidelines for releasing patient information - Practices within the scope of education, training, and personal capabilities - Conducts self in accordance with Employee Handbook - Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA Core Competencies - Efficiency - Attention to details - Organized - Punctual - Takes initiative, proactive - Team player - Honesty/Integrity - Flexible - Calm under pressure - Persistence - Problem solver - Strategic thinking - Creativity - Analytical skills - Clear and concise communication/Listening skills - Quick learner - Follow through on commitments - Enthusiastic, friendly, positive attitude - Openness to advice and constructive criticism - Strong work ethic Physical Demands - Prolonged standing/walking - Occasional travel - Multitasking - Repetitive head, neck, hands wrists and arm motion/rotation - Extensive reading, writing, typing required - Lifting up to 25 lbs - Frequent use of office administrative, computer and medical equipment - Transferring and positioning patients Qualifications and Education Requirements - High school diploma or equivalent (required) - AA degree or higher - Medical assistant diploma and certification preferred - Knowledgeable in computer programs and EMR systems - Customer service skills - Excellent verbal communication skills - EMR systems: 1 year (preferred) - Certified Medical Assistant (preferred) Benefits - 401(k) matching - Dental insurance - Employee discount - Health insurance - Life insurance - Paid time off - Vision insurance Schedule - 8 hour shift - Monday to Friday Compensation Range $16.50—$22.75 USD

🏢 Summary: Onsite or remote opportunity for a Condition Management Account Coordinator responsible for handling inbound and outbound participant communications within a health program. The role focuses on answering inquiries, supporting participants via phone, email, and messaging, and accurately documenting interactions. Training is provided, making it suitable for candidates with customer service or healthcare-related backgrounds. 🗂️ Requirements: Ability to handle inbound and outbound phone calls, Strong verbal communication skills, Strong written communication skills, Ability to accurately document participant interactions, Detail-oriented work approach, Ability to work independently and in a team environment 📃 Skills: PhoneSupport, EmailCommunication, OnlineMessaging, Documentation, CustomerService 🏢 Description: Condition Management Account Coordinator Location: Onsite in Dubuque, IA. Also accepting remote applicants. HealthCheck360 has an immediate opening for driven, energetic, and customer focused candidates for our Condition Management Account Coordinator role. In this role, you will answer inbound calls from our participants along with making outbound telephonic calls to participants enrolled in the Condition Management Program. And the best part? You don't need experience - we will train you! We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. This role is perfect for individuals with experience in a medical setting, including but not limited to LPN, CNA, Medical Assistants, health coaches, insurance verification, medical transcriptionist, or individuals with a background in health care coordination who are looking to make a meaningful impact behind the scenes. Essential Functions: - Answer participants inquiries - Assist participants via email and online messaging - Accurately document participant communications Specific Skills: - Strong verbal and written skills - Detail oriented Pay & Benefits Most Benefits start Day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/ Defined Contribution (1-year waiting period) - PTO/ Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/ Parental Leave - Subsidized Parking - Company-paid Term Life/ Accidental Death Insurance