Employer Outreach & Career Services Specialist (Remote)

🏢 Summary: Full-time Community Engagement Specialist role focused on building partnerships, leading outreach and marketing initiatives, and increasing community engagement with workforce development services in Snohomish County, WA. The position supports WIOA programs by collaborating with stakeholders, engaging employers, coordinating events, and maintaining accurate documentation and reporting. This role requires strong organizational, communication, and technical skills to manage community pipelines and promote regional workforce services effectively. 🗂️ Requirements: Bachelor's degree in business, marketing, public relations, or community organization/development, 3+ years of experience in business, marketing, public relations, education, or workforce development services, Knowledge of WIOA program and workforce program requirements, Proficiency in Microsoft Office (Word, Excel, PowerPoint), Canva, Google, and case management or CRM software, Valid Driver's License, Ability to maintain confidentiality in a fast-paced environment, Strong organizational, analytical, and critical thinking skills, Excellent verbal and written communication skills 📃 Skills: MicrosoftOffice, Word, Excel, PowerPoint, Canva, GoogleWorkspace, CRM, CaseManagementSoftware, WIOA, DataReporting 🏢 Description: TITLE: Community Engagement Specialist REPORTS TO: Program Director Career Team is looking to hire a Community Engagement Specialist. The work is performed under the supervision of the Program Director. This role involves serving as the company's representative in external partner and stakeholder discussions, leading communication and marketing efforts to promote the regional brand, and building pipelines to enhance community awareness and engagement with available services. The position also proactively engages with employers in key industries to plan and build out an access point model and follows all protocols set forth by the funder. Your Impact on Success: - Work collaboratively with the community and partner organizations to meet customer needs, particularly in areas relevant to the program emphasis - Represent the organization (when designated) in discussions, planning processes, continuous improvement processes, and special initiatives - Facilitate operational and tactical connections with partner organizations and program staff to improve or scale existing resources for WIOA-enrolled customers - Demonstrate strong business acumen and polished presentation skills - Lead communication efforts and initiatives across traditional and social marketing channels to promote the regional brand and increase outreach and engagement - Assist with coordination of special events at American Job Centers or in the community to increase performance outcomes - Build and improve customer pipelines to American Job Centers - Enhance community awareness of and engagement with available services and resources - Maintain accurate and thorough documentation and reports - Approach tasks with a solutions-oriented and responsive mindset - Perform other duties and programs as needed To Qualify for This Role, You Must Have: - Bachelor's degree in business, marketing, public relations, or community organization or development - 3+ years of experience in business, marketing, public relations, education, human and/or workforce development services - Knowledge of the WIOA program and other workforce program requirements - Ability to thrive in a fast-paced environment while maintaining flexibility, proactivity, resourcefulness, efficiency, and confidentiality - Strong attention to detail with organizational, analytical, research, and critical thinking skills - Proficiency in Microsoft Office (Word, Excel), PowerPoint, Canva, Google, and case management or customer relations software applications - Exceptional time management skills to meet deadlines and work under pressure - Excellent verbal and written communication skills - Valid Driver's License Additional Skills/Knowledge Preferred: - Master's or MBA degree - Knowledge of the local region and relevant partners - Ability to multitask and be proactive Salary: $54,500 - $57,000 per year (commensurate with education and experience) Benefits: - Competitive benefits package including healthcare, dental, and personal/vacation time Travel: - Travel primarily within Snohomish County to support community engagement Background Check Requirements: Employment is contingent upon successful completion of a background check, including criminal, prior employment, and education verification.

🏢 Summary: Full-time Workforce Development Specialist role supporting RESEA participants by delivering career services, unemployment eligibility assessments, and job placement assistance under the Wagner-Peyser Act. The position focuses on case management, employer engagement, labor market guidance, and compliance documentation using state workforce systems. Onsite role with local travel, offering comprehensive benefits and competitive annual pay. 🗂️ Requirements: High School diploma, 2+ years full-time experience in recruiting, social work, workforce development, or business consulting, Experience with workforce solutions and job placement strategies, Knowledge of labor market trends and employment regulations, Proficiency in Microsoft Office Suite, Experience using CRM software, Data analysis and reporting ability, Valid Driver’s License 📃 Skills: WorkInTexas, CRM, Microsoft, Excel, Data, Recruiting, CaseManagement, Documentation, Reporting, Compliance 🏢 Description: Job title: Workforce Development Specialist - RS Reports to: RESEA Program Manager Job purpose Career Team is seeking a Workforce Development Specialist to provide basic career services in accordance with the Wagner Peyser Act (WPA) to participants who may be eligible for the Reemployment Services and Eligibility Assessment (RESEA) program. This federal grant program provides intensive reemployment assistance to individuals receiving unemployment insurance (UI) benefits who are likely to exhaust their benefits before becoming reemployed. Duties & Responsibilities - Conduct orientations and disseminate information regarding workforce development programs and support services - Provide customized labor market information to participants - Enroll and register individuals in employment services funded by the Wagner-Peyser Act - Assess eligibility for continued unemployment benefits - Collaborate with UI claimants to customize services to meet individual needs - Ensure claimants meet work-test requirements by completing registration in WorkInTexas.com - Assist job seekers in securing qualified employment for long-term stability - Facilitate job matching between employers and job seekers - Conduct group and individual workshops (resume writing, interviewing, job search skills) - Provide information about labor market conditions and in-demand industries - Coordinate and staff job fairs and hiring events (in-person and virtual) - Record and document services in WorkInTexas.com to ensure compliance - Track employment outcomes and retention activities - Collect and electronically file required documentation within timelines - Ensure security and confidentiality of personal data - Comply with priority of service, nondiscrimination, and complaint procedures - Recruit, screen, and refer qualified job seekers to employers - Perform other duties as assigned Qualifications - High School diploma and at least two years of full-time experience in recruiting, social work, workforce development, or business consulting - Strong understanding of workforce solutions, job placement strategies, and employer engagement practices - Excellent communication and interpersonal skills - Ability to analyze data, identify trends, and provide strategic recommendations - Familiarity with labor market trends, employment laws, and regulations - Proficiency in Microsoft Office Suite and CRM software - Strong organizational and multitasking skills - Ability to work independently and as part of a team - Valid Driver's License Additional Skills/Knowledge - Bilingual or multilingual abilities - Training in Trauma Informed Care, evidence-based practice, and/or whole family services Benefits - Medical Benefits - Dental Benefits - Vision Benefits - Life Insurance - Short & Long Term Disability Benefits - 401k (after 90 days) - Paid Time Off (PTO) - Paid Holidays Pay Range: $45,000-$55,000 annually Travel: 25% within and outside the designated worksite Job Site: Onsite Background Check Requirements Employment is contingent upon successful completion of a background check including criminal, prior employment, and education verification.

🏢 Summary: Full-time onsite Youth Career Advisor role providing career counseling, case management, and WIOA program services to young adults, including eligibility determination, employment planning, data entry, and compliance reporting within a state system. 🗂️ Requirements: Bachelor's degree or equivalent combination of education and experience, Knowledge of WIOA program requirements, Experience with intake, eligibility determination, and case management, Ability to maintain compliance documentation in state systems, Proficiency in MS Word and MS Excel, Ability to learn and use specialized databases and software systems, Valid Driver's License, Ability to work onsite and travel within Snohomish County, Strong analytical and problem-solving skills, Ability to meet program benchmarks and reporting deadlines 📃 Skills: WIOA, MSWord, Excel, Databases, DataEntry, Reporting, CaseManagement, WorkforceSystems 🏢 Description: TITLE: Youth Career Advisor REPORTS TO: WIOA Program Lead Career Team is looking to hire a Youth Career Advisor who will perform professional work providing career counseling, intensive case management, and follow-up services to young adults eligible for the WIOA program. Work is performed under the supervision of the WIOA Program Lead. Your Impact on Career Team's Success: Provide information and case management services to community members interested in WIOA Youth services Complete intake and eligibility determination for workforce programs Assess career seekers' employment, abilities, and training needs through interviewing, testing, and other methods Serve as a liaison between workforce development programs and community partners and resources Offer all youth participants the required 14 Youth Program Elements as part of your case management Create and foster relationships with area juvenile justice centers and school districts Enter data into state system and process clients through any participant information system as required Guide career seekers through the preparation of individual employment plans (IEP) based on their specific occupational or education goals Stay on top of labor market trends and best practices in career and training paths Advise youth on available job and education opportunities, training programs, and other services Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities Conduct orientation sessions, workshops, job clubs, and other group presentations for youth Follow all policies, procedures, and regulations related to eligibility documentation Maintain accurate individual case files in state system for each registered customer ensuring that each file contains all required eligibility documents and meets compliance requirements Meet and/or exceed program benchmarks Participate in all staff-related events as required including but not limited to training and team meetings Complete all required reports within the data management system Approach each day and task with a solutions-oriented and responsive mindset This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location and within the community. To Qualify for This Role, You Must Have: Bachelor's degree or higher or an equivalent combination of education and experience Strong communication skills and knowledge about community resources Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive Strong business acumen Ability to motivate youth towards achieving goals Ability to meet and exceed set goals and objectives Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required Knowledgeable about the WIOA program and other workforce program requirements A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality Exceptional time management skills to meet deadlines and work under pressure A Valid Driver's License Salary: $54,500 - $57,000/yr Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, and personal/vacation time. Travel: Travel for this role is primarily limited to necessary trips within Snohomish County to support career seekers. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

🏢 Summary: Full-time onsite Training Coordinator role responsible for delivering workforce development training services, coordinating with training providers, supporting participant assessments, and ensuring compliance with WIOA program requirements. The position focuses on guiding participants through training opportunities, maintaining accurate documentation in state systems, and tracking performance outcomes. This role requires strong analytical skills, proficiency in MS Office, and the ability to manage data and reporting within specialized databases. 🗂️ Requirements: Bachelor's degree or equivalent combination of education and experience, Knowledge of WIOA program requirements, Proficiency in MS Word and Excel, Ability to use and learn specialized databases and software systems, Computer literacy, Valid Driver's License, Ability to work onsite 100%, Ability to maintain detailed documentation in state systems of record, Strong analytical and problem-solving skills 📃 Skills: MSWord, Excel, Databases, Software, WIOA 🏢 Description: TITLE: Training Coordinator REPORTS TO: Project Director Career Team is looking to hire a Training Coordinator who will be responsible for providing customer-centered services designed to educate, enhance and provide workforce development training services to program participants. Work is performed under the supervision of the Project Director. Your Impact on Career Team's Success: - Serve as a primary liaison with training providers to develop new and nurture existing provider partnerships that grow education and training opportunities for participants - Educate participants to the advantages of training and upskilling to broaden employment opportunities and enhanced career path options - Ensure approved and current information regarding the Eligible Training Provider's List is available to program participants and staff - Maintain and disseminate approved vendor information and performance outcomes to staff and participants as appropriate - Facilitate group and individual assessment, eligibility and training information sessions for program participants to explore potential training opportunities - Participate in the assessment of participant marketability skills to determine training suitability and facilitate appropriate referral - Review participant training needs, industry hiring patterns and high priority occupations to assist with career exploration and the identification of aligned career pathways - Assist with the completion and review of individual training account packets to ensure all necessary documents are present and in compliance with training requirements - Provide timely reports for Career Advisors to include pipeline of potential training candidates, available training programs, and training providers - Consult with Career Advisors as to support services necessary to achieve optimal outcomes - Maintain detailed documentation of all contacts in the state's system of record per contact requirements - Support off-site events - Track progress for individual and team targets using appropriate platforms and databases - Meet and/or exceed program benchmarks - Participate in all staff-related events as required This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location. To Qualify for This Role, You Must Have: - Bachelor's degree or higher or an equivalent combination of education and experience - Strong communication skills and knowledge about community resources - Strong analytical and problem-solving skills with the ability to make well-thought-out decisions - Computer literacy including MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems - Ability to work in a variety of settings with a culturally diverse customer base - Ability to work in a dynamic team environment with excellent teamwork and interpersonal skills - Ability to motivate participants towards achieving goals - Ability to meet and/or exceed set goals and objectives - Excellent interpersonal, time management, customer service, organizational, and written and oral communication skills - Knowledgeable about the WIOA program and other workforce program requirements - Ability to thrive in a fast-paced environment while maintaining confidentiality - Exceptional time management skills to meet deadlines and work under pressure - A Valid Driver's License Additional Skills/Knowledge: - Knowledge of the local region and relevant partners - Bilingual or multilingual Salary: $54,500 - $57,000/yr Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, and personal/vacation time. Travel: Travel for this role is primarily limited to necessary trips within Snohomish County to support career seekers. Background Check Requirements: Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status or continued employment.

🏢 Summary: Lead Software Engineer role focused on designing, building, and maintaining scalable platform services and web applications that support government-funded workforce development programs. The position involves leading architecture decisions, developing RESTful services, and integrating data across systems using modern JavaScript technologies in an Agile environment. The role combines hands-on engineering with technical leadership and mentorship. 🗂️ Requirements: Bachelor's degree in Computer Science, IT, Engineering or equivalent practical experience, Proficiency in JavaScript or TypeScript, Backend development experience with Node.js, Experience building APIs with Nest.js or Express, Experience designing distributed or scalable systems, Experience with MongoDB or other NoSQL databases, Familiarity with React, Next.js or Angular, Understanding of RESTful services, JSON and XML, Familiarity with Docker, CI/CD pipelines and cloud environments, Experience mentoring engineers and conducting code reviews 📃 Skills: JavaScript, TypeScript, Node.js, Nest.js, Express, MongoDB, NoSQL, React, Next.js, Angular, REST, JSON, XML, Docker, CI/CD, Cloud, Agile, Scrum 🏢 Description: As a Lead Software Engineer, you'll help design, build, and maintain systems that transform and integrate data across platforms supporting government-funded workforce development programs nationwide. You'll work with modern web technologies in a collaborative, Agile environment and contribute to software that has real-world social impact. Specifically, What You Will Do You will lead the design, development, and support of core platform services and applications using MongoDB, Node.js, Nest.js, and Next.js. On any given day, you'll be architecting, building, and maintaining scalable systems that power workforce development platforms and support users across the country. Your work will include designing and developing modern web applications and RESTful services, improving system performance and scalability, and ensuring the platform remains reliable, secure, and maintainable as it grows. As a technical leader, you'll collaborate closely with engineers, analysts, product partners, and leadership to shape system architecture, define technical direction, and deliver high-quality solutions that meet both business and user needs. You'll also mentor engineers, contribute to architectural decisions, review code, and guide engineering best practices across the teams. As part of an Agile team, you'll participate in regular Scrum ceremonies and have meaningful opportunities to innovate and make a real impact on the software built. Ideal Candidate Qualifications ● Bachelor's degree in Computer Science, IT, Engineering, or equivalent practical experience ● Proficiency with JavaScript or TypeScript and backend development using Node.js ● Experience building APIs and services using modern frameworks (e.g., Nest.js, Express) ● Experience designing and architecting distributed or scalable systems ● Experience working with MongoDB or other NoSQL databases ● Familiarity with frontend frameworks such as React, Next.js, or Angular ● Understanding of RESTful services and data formats such as JSON and XML ● Familiarity with Docker, CI/CD pipelines, and cloud-based environments ● Experience mentoring engineers, conducting code reviews, and guiding technical best practices ● Strong analytical, problem-solving, and collaborative communication skills

🏢 Summary: Full-time onsite WIOA Program Lead role responsible for coordinating workforce programs, managing staff, ensuring compliance with policies and contract requirements, and driving performance outcomes. The position focuses on quality management, continuous improvement, reporting, and partnership development within Snohomish County. Offers competitive salary and benefits with limited local travel. 🗂️ Requirements: Bachelor's degree in Business Administration, Psychology, Social Services or related field or equivalent experience, Minimum 5 years of supervisory or management experience, 2–3 years of proven management skills, Knowledge of workforce development program operations, Experience in training, coaching, and mentoring staff, Strong project management and organizational skills, Data analysis and performance management skills, Proficiency in Microsoft Office, Valid driver's license and adequate vehicle insurance, Ability to work onsite full-time 📃 Skills: MicrosoftOffice, Excel, GoogleSheets, DataAnalysis, ProjectManagement, PerformanceManagement, Reporting, WorkforceDevelopment 🏢 Description: WIOA Program Lead Reports To: Project Director Description: Career Team is looking to hire a WIOA Program Lead who will be responsible for all coordination of assigned programs and management of services within those programs. The role includes implementation of policies and procedures and analysis of workforce activities to evaluate compliance with contract requirements. This position works under the Project Director and is 100% onsite. Key Responsibilities: - Plan and implement a quality management model for continuous improvement and customer satisfaction - Manage and lead program staff to meet or exceed performance goals - Ensure thorough and accurate case file reviews and prevent disallowed costs - Correct identified deficiencies and ensure compliance - Identify and maintain community partnerships - Evaluate and manage program performance goals and establish procedures to meet performance measures - Develop teamwork strategies and address staff training needs - Supervise career advisors, provide coaching, and conduct evaluations - Lead team meetings - Author monthly and quarterly programmatic reports - Perform other related duties as assigned Qualifications: - Bachelor's Degree in Business Administration, Psychology, Social Services or related field, or equivalent experience - 2–3 years of proven management skills - Minimum of five years of supervisory or management experience - Knowledge of workforce development program operations preferred - Strong customer service and performance management knowledge - Experience in training and coaching/mentoring - Strong project management, organizational, personnel, problem-solving, and data analysis skills - Excellent written and verbal communication skills - Proficiency in Microsoft Office - Ability to work in a culturally diverse environment - Valid driver's license and adequate vehicle insurance Additional Skills: - Strong skills in MS Excel and Google Sheets - Experience with workforce development contracts/programs - Ability to multitask and be proactive Salary and Benefits: - Salary range: $65,500 - $69,000 per year (commensurate with education and experience) - Competitive benefits package including healthcare, dental, and personal/vacation time Travel: - Travel primarily within Snohomish County to support project operations and partnerships; prior approval required for travel outside the county.

🏢 Summary: Technical leadership role focused on owning and evolving a large-scale geothermal HVAC optimization platform, combining deep thermodynamic expertise with product management and IoT data intelligence. The position drives automated fault detection, performance optimization, and roadmap strategy for a SaaS platform managing geothermal and building energy systems. It blends engineering authority, agile product execution, and data quality ownership across cloud and edge deployments. 🗂️ Requirements: Degree in Mechanical Engineering, Energy Engineering, Controls Systems, or related discipline, Minimum 5 years of experience in product management, systems engineering, application engineering, or similar technical role, Strong expertise in HVAC, heat pump, geothermal, hydronic, or building control systems, Ability to apply thermodynamic equations and performance metrics (COP, EER, heat transfer), Experience with IoT systems, sensor data, or BAS/BMS platforms, Strong knowledge of timeseries data structures and anomaly detection, Experience writing developer-ready feature specifications, Experience running agile delivery for small engineering teams 📃 Skills: HVAC, Geothermal, Thermodynamics, IoT, BAS, BMS, Timeseries, AnomalyDetection, SaaS, Agile, Hydronics, HeatPumps, DataPipelines, Cloud, EdgeComputing 🏢 Description: Summary/Primary Role: This role is a technical leader who thinks like a founder and will become the company's in-house expert in large-scale geothermal system operations and optimization. This role combines deep energy engineering expertise with product ownership, driving the development of Brightcore EDGE, a software platform that intelligently manages geothermal assets at scale. The ideal candidate brings a strong understanding of HVAC and building energy systems, including performance analysis, fault diagnostics, and facility operations, with geothermal experience a significant plus. They will own both the execution of the current product roadmap and the strategic direction of future capabilities, working at the intersection of engineering, IoT, and applied machine intelligence. Principal Duties & Responsibilities: Geothermal HVAC System Expertise & Platform Intelligence - Become the internal authority on how geothermal systems behave, fail, degrade, and excel and translate that knowledge directly into product requirements. - Define automated detection logic for system anomalies like borefield degradation, heat pump faults, performance drift, and thermal imbalances while being grounded in thermodynamic first principles. - Design metrics, KPIs, and alert frameworks that allow EDGE to identify issues without a human in the loop. - Actively use the platform as an expert operator: find what is missing, what should be amplified, and what the next level of intelligence should look like. - Build a continuous feedback loop from field data and customer conversations into product insight and specification. Roadmap Evolution & Product Strategy - Partner with leadership to shape the future EDGE roadmap. - Identify where the platform must go next: new system types, new customer segments, new performance guarantee models. - Synthesize inputs from the field, engineering, and market signals into a coherent product direction. - Develop deep fluency with customer needs across facilities managers, building owners, mechanical engineers, and controls contractors. Feature Specification & Engineering Execution - Author precise, developer-ready feature specifications: user stories, acceptance criteria, edge cases, data contracts, thermodynamic constraints. - Translate complex domain knowledge such as control logic, sensor data quality, timeseries anomalies, and thermal system behavior into unambiguous engineering requirements. - Own the sprint cycle: standups, backlog grooming, prioritization, and delivery accountability for a small engineering team. - Unblock engineers quickly and protect focus by making requirement decisions proactively. IoT & Data Quality - Own data quality standards across cloud SaaS and on-prem edge deployments. - Identify and resolve timeseries data challenges in building systems: sensor dropout, calibration drift, latency, resolution mismatches, outlier propagation. - Define data pipeline requirements, validation logic, and monitoring dashboards in collaboration with engineering. Qualifications: - Degree in Mechanical Engineering, Energy Engineering, Controls Systems, or closely related discipline. - Demonstrated thermodynamic fluency and systems depth. - 5+ years of relevant experience in product management, systems engineering, application engineering, or similar technical role. - Experience with HVAC, heat pump systems, geothermal systems, hydronic systems, or building controls. - Ability to reason through thermodynamic equations and performance metrics (COP, EER, approach temperatures, heat transfer rates). - Experience with IoT systems, sensor data, or building automation and control systems (BAS/BMS). - Strong working knowledge of timeseries data, failure modes, and anomaly detection approaches. - Demonstrated ability to write developer-ready feature specifications. - Experience running agile delivery for small engineering teams. Expected Hours of Work & Compensation: Minimum 40 hours per week. Base annual salary range of $140,000–$160,000 with eligibility for an annual performance-based bonus. Comprehensive benefits package offered. Travel Requirements: Office presence required at least three days per week unless otherwise approved. Work Environment: Office setting. Drug & Alcohol-Free Workplace: Pre-employment background check including employment verification, criminal history check, and drug screen required. Benefits: - Medical, dental, and vision insurance - Flexible Spending Account (FSA) and Health Savings Account (HSA) options - 401k (traditional and Roth) with employer match up to 4% - PTO - Financial wellness benefits - Benefit Concierge Program - Employee Assistance Program (EAP) - Disability, Life, and AD&D benefits - Access to marketplace for discounted goods and services

🏢 Summary: Full-time Preschool Service Coordinator role responsible for managing and maintaining accurate student data, processing referrals, and coordinating Early Intervention and Preschool Special Education services. The position involves data entry, case processing, documentation management, and communication with parents and service providers. Offers hourly compensation and comprehensive benefits for eligible employees. 🗂️ Requirements: High School Diploma (some college preferred), 3-5 years office experience, Experience with CLAIMS system, Proficiency in Microsoft Outlook, Proficiency in Microsoft Word, Proficiency in Microsoft Excel, Ability to process and manage student data accurately, Ability to coordinate EI and CPSE service scheduling 📃 Skills: CLAIMS, Microsoft, Outlook, Word, Excel, Data-entry 🏢 Description: Preschool Service Coordinator Details about this opportunity: The Services Coordinator is responsible for entering and maintaining accurate student data into company systems. Location: Garden City, NY Status: Full-Time, hourly Hours: 10a-6p (3 days/week), 8a-4p (2 days/week) Compensation: $22-$24/hour **Please note this is a range. Rates are determined by the service provided, professional experience and license/certifications held. In addition the position posted may be either full-time or fee-for-service (FFS), depending on the current caseload which will be discussed during the interview. This arrangement can vary and is subject to change.** What we have to offer YOU: FULL TIME BENEFITS: Generous Paid Time Off(between 25-28 days!) 12 Holidays including Winter break 12/25-1/1 Medical, Dental, and Vision Insurance 401(k) Flexible Spending and Health Savings Accounts Life Insurance Employee Assistance Program Referral Program Professional Development Assistance Pet Insurance Long-Term & Short-Term Disability Insurance Team Building Events Incentive Program PART TIME BENEFITS: We are excited to offer a range of valuable benefits for our employees who work 25 or more hours per week (Medical, Dental, Vision, FSA, and Pet Insurance) Employee Assistance Program Referral Program Professional Development Assistance Full-Time Opportunities Available Team Building events Incentive Program *Sick and Safe Leave: We care about your well-being. Team members receive paid sick and safe leave consistent with state and local regulations to support their health, family, and safety needs. Responsibilities: Process all incoming referrals for Early Intervention (EI) and Preschool Special Education (CPSE). Enter and maintain child demographic information in the system. Assist with processing cases and scheduling services for EI and CPSE children. File and save documentation in the appropriate records as needed. Complete data cleanup and maintenance projects in CLAIMS. Ensure all required Parent Packet paperwork is received and properly distributed. Communicate with parents to discuss their child's needs and schedule appointments. Review information from Early Intervention Coordinators and School District Coordinators regarding each child's needs. Coordinate with home and community therapists to schedule service appointments. About You: If you have these attributes: Excellent written communication skills Excellent time management/organizational skills Strong work ethic Ability to function well in a high-paced and at times stressful environment And this background: High School Diploma with some college preferred 3-5 years office experience CLAIMS experience Comfortable with Microsoft Outlook/Word/Excel. Then we are looking forward to receiving your resume! ** Disclaimer: Please note the most current compensation information for all open positions at Family of Kidz can be found on our careers page at FamilyofKidz.com, which supersedes all other sources and job sites. Why Join our Family? Since 1998, Family of Kidz has brought together highly qualified teams of professionals who work diligently to help children with special needs, from birth to adulthood. Our focus is on establishing a strong understanding of each child's needs and teaching them skills that lead to greater independence and an enhanced quality of life. Family of Kidz provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

🏢 Summary: Client Success Manager role focused on supporting healthcare clients using EDI and revenue cycle management tools, acting as the primary escalation point and driving successful onboarding, issue resolution, and retention. The position involves troubleshooting claims and data issues, collaborating with cross-functional teams, and maintaining accurate reporting in Salesforce. Ideal candidates have healthcare EDI experience and a strong understanding of billing and claims processes. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent experience, 2+ years of experience in account management or customer support within healthcare EDI, Deep understanding of EDI standards and protocols, Strong knowledge of healthcare billing and claims processes, Ability to troubleshoot rejected claims and data discrepancies, Experience using Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, Healthcare, Billing, Claims, Salesforce, CRM, RevenueCycle, DataAnalysis, Troubleshooting 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for their assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support and resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with the highest level of professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of both internal systems and processes as well as products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices, and familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - This role requires up to 20% of travel, which may include client meetings, team gatherings, or company events. Travel will typically be scheduled in advance and supported by the company. Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. $55,000—$65,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an employee, you'll be at the heart of efforts to deliver exceptional service and software solutions to clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

🏢 Summary: The offer is for a Client Success Manager responsible for managing healthcare clients using cloud-based revenue cycle and EDI solutions. The role focuses on client relationship management, onboarding support, troubleshooting claims and data issues, and cross-functional collaboration to improve processes and systems. It combines account management with deep healthcare EDI expertise to drive client retention and operational efficiency. 🗂️ Requirements: Bachelor's degree in healthcare administration, information technology, or equivalent combination of education and experience, Minimum 2 years of experience in account management or customer support within healthcare EDI, Strong understanding of EDI standards and protocols, Knowledge of healthcare billing and claims processes, Ability to use Salesforce for documentation and reporting, Willingness to travel up to 20% 📃 Skills: EDI, HealthcareEDI, Salesforce, ClaimsProcessing, RevenueCycleManagement, EligibilityVerification, PaymentProcessing, DataExchange 🏢 Description: About the Role We're looking for a Client Success Manager to join our growing team. This position plays a crucial role in managing and supporting healthcare customers who utilize Office Ally tools in their day-to-day operations. This position serves as the primary escalation point for assigned clients, collaborates with the Sales Account Management team on communications and projects, oversees implementations and solutions, provides proactive support, resolves issues, and drives client retention. What You'll Do Client Relationship Management - Build and maintain strong relationships with healthcare clients, understanding their specific nuances in conducting business each day. - Serve as the primary escalation point for providers, promptly addressing their inquiries, concerns, and requests with professionalism. - Conduct proactive client outreach based on the schedule outlined by Client Services leadership. Onboarding - Partner with the onboarding team to ensure a seamless transition for clients. - Partner with the Learning Experience team to ensure clients have access to all training resources necessary to perform at an optimal level. Transaction Support - Troubleshoot and resolve issues, including rejected claims and data discrepancies. - Assist clients in optimizing their processes to enhance efficiency and reduce errors. Documentation and Reporting - Utilize Salesforce to maintain accurate records of interactions with clients and issue resolutions. Collaboration and Cross-Functional Teamwork - Collaborate with internal teams, including IT/Engineering, Sales, compliance, and client support, to deliver comprehensive solutions and resolve client issues. - Contribute to the development and improvement of internal systems, processes, and products. What You'll Need - Bachelor's degree from a four-year college or university in healthcare administration, information technology, or an equivalent combination of education and experience. - 2+ years of related experience and/or training in account management or customer support within healthcare EDI. - Deep understanding of EDI standards, protocols, and healthcare industry practices. - Familiarity with healthcare billing and claims processes. Nice to Have - Familiarity with EDI software and systems is a plus. Travel Requirements - Up to 20% travel, including client meetings, team gatherings, or company events. Compensation and Benefits Compensation may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. Equal Opportunity The employer is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by law.