Senior Endpoint Administrator

🏢 Summary: Staff AI Productivity Engineer role focused on improving AI-assisted software development through autonomous cloud environments, agent integrations, tooling, and documentation. The position owns the internal AI development experience end-to-end, working across CI/CD, infrastructure, internal systems, and application code. Compensation is $180,000–$400,000 USD plus equity under a remote-first policy. 🗂️ Requirements: Strong software engineering fundamentals, Hands-on experience with AI coding agents, Experience creating agent documentation, custom instructions, or context files, Track record of building developer tools or infrastructure used by engineers, Ability to work across CI/CD, cloud infrastructure, internal tooling, and application code 📃 Skills: Backend, Cloud, CI/CD, Infrastructure, Documentation, Claude, Cursor, Copilot, Devin, TypeScript, JavaScript, Go, GraphQL, MCP, CircleCI, Slack, Datadog, GitHub 🏢 Description: About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About the Role We are looking for a Staff AI Productivity Engineer to accelerate how our engineering organization works with AI coding tools. This is a hands-on technical role focused on building infrastructure, tooling, and documentation that makes AI agents dramatically more effective across our codebase. AI tools are evolving rapidly, and we believe the companies that invest in making agents truly productive - not just available - will have a significant advantage. You'll own this problem end-to-end: from setting up cloud development environments where agents can run autonomously, to building MCP integrations that give agents access to our internal systems, to creating the documentation and context that helps agents understand how we build software. You'll have the hands-on acumen to do a lot of the heavy lifting yourself and the leadership skills to drive cross-team efforts to raise the bar everywhere. This role is a companion role to our Developer Productivity role but has a distinct focus: while Dev Productivity owns the build/test/deploy pipeline, you'll own the AI-assisted development experience. An exceptional candidate could wear both hats. Some of the problems we'll be working on include: Own the agentic development environment: Ensure agents can operate in independent cloud-based development environments, execute our full test suites, examine build results visually, etc Build our tooling integrations: Build MCP server integrations that connect our agents to the systems needed to build and debug software, such as CircleCI, Slack, Datadog, Github, etc Documentation and context: Own our repo-wide agents.md file and work with teams to ensure our library of agent guidance and skills is continually pushing the bar. Ensure our conventions and package structures are exposed in ways that agents can effectively use Enablement: Work with our engineers to understand where agents are struggling and address root causes such as better docs, tooling access, etc. Develop tooling for non-engineers to make simple visual updates to our application Serve as a "PM" for internal AI agents: Consistently keep us on the leading edge of AI productivity trends by staying abreast of what is state-of-the-art in industry and driving those improvements across Hightouch We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $180,000 - $400,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window. About You You are an engineer with a passion for solving hard technical problems that generate real value for customers. You're motivated by high ownership and are comfortable in a fast-paced, startup environment. Must have Strong software engineering fundamentals—you can dive into complex backend code and understand it quickly Deep hands-on experience with AI coding agents (Claude Code, Cursor, Copilot, Devin, or similar) Experience writing effective agent documentation, custom instructions, or context files that meaningfully improved agent output Track record of building developer tools or infrastructure that other engineers actually use Comfortable working across the stack: you'll touch CI/CD, cloud infrastructure, internal tooling, and application code Nice to have Experience building or contributing to MCP servers or similar agent-tooling integrations Background in developer productivity, platform engineering, or developer experience roles Experience with our stack: TypeScript/JavaScript monorepos, Go, GraphQL You've set up sandboxed or containerized development environments at scale Interview Process Our goal with the interview process is to balance speed with giving both parties opportunities to assess whether there is a strong mutual fit. We will ask you questions, but we want you to ask us questions! Our technical interviews focus on how you design systems because we believe this is the best way for us to see how you work and for you to see how we collaborate. We don't ask you to write code to solve technical brainteasers that don't appear in your day to day job. Apply: Curl jobapi.hightouchdata.com on port 13784 and have followed those instructions before applying. It'll only take a minute! Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit System Design Screen [45m]: Designing a data processing feature end-to-end AI Skills Interview [60m]: We'll dive into how you leverage AI and how you've helped others do the same Hiring Manager Interview [45m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical E-Verify Statement Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish)

🏢 Summary: Lead a Solutions Engineering team supporting enterprise customers through technical pre-sales, tailored demonstrations, and proofs of concept for a data activation platform. The role combines people leadership, customer solution architecture, and expertise in cloud data platforms, integrations, and data activation. 🗂️ Requirements: Technical client-facing experience in pre-sales or post-sales roles, Experience leading, managing, and developing technical teams, SQL, Python, JavaScript, or API data-integration experience, Technical enterprise SaaS or cloud data platform experience with end customers, Ability to troubleshoot complex customer technical issues independently, Technical presentation skills for executive and engineering audiences, Cross-functional communication with sales, product, and engineering teams 📃 Skills: SQL, Python, JavaScript, APIs, ETL, ELT, Snowflake, BigQuery, Databricks, CDP, SaaS 🏢 Description: About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About the Job Hightouch is at the forefront of the Data Activation movement, empowering businesses to leverage their data warehouses as the source of truth for all their operational needs. Our customer base is rapidly expanding, and you will be a critical leader on the front lines, ensuring that the most innovative companies become passionate, lifelong Hightouch customers. Our Solutions Engineers are instrumental in ensuring customers' initial experiences with Hightouch's platform are seamless, leading to successful and enduring partnerships. They collaborate closely with Account Executives (AEs) to guide prospective customers through the pre-sales journey, delivering customized demonstrations and proofs-of-concept (POCs) that culminate in a "Product Yes." Solutions Engineers are relentlessly curious about customer needs and pain points, leveraging their expert Hightouch product knowledge and deep technical understanding of data warehousing, ETL/ELT, and API integrations to design optimal solutions. Solutions Engineers are adept at building relationships, excel at project management, and are effective leaders who inspire and develop their teams. You Will: Lead, mentor, and grow a team of Solutions Engineers fostering a collaborative, high-performing, and customer-centric environment. Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements. Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms , across various industries including financial services, retail, SaaS, and similar enterprises. Be accountable for the exceptional customer experience during the new revenue pilot and closing phases. Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential. Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations. Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements. Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability of the Solutions Engineering team. Ideally, You'd Have: Strong technical background with prior experience working directly with clients in a pre-sales or post-sales capacity to achieve business objectives, preferably within the data or SaaS space. Proven track record of successfully leading, managing, and developing technical teams. Prior experience developing with SQL, Python, JavaScript, and/or working with APIs for data integration. Extensive experience working in enterprise SaaS, cloud data platforms, or related industries in a technical capacity with end-customer engagement. A track record as a self-starter, highly motivated to independently troubleshoot and unblock complex technical issues in the field with customers. Exceptional presentation skills with a high degree of technical credibility when communicating with both executive stakeholders and front-line engineers. High level of comfort and proficiency communicating effectively across diverse internal and external organizations, including cross-functional collaboration with sales, product, and engineering. Intellectual curiosity, strong empathy for customer challenges, and the ability to operate with high velocity in a dynamic environment. Nice to Haves: Startup experience, particularly within a high-growth SaaS company. Previous experience as a technical go-to-market resource for a data-centric product. Experience scaling a Solutions Engineering or similar technical customer-facing team. Compensation Details: On-Target Earnings Range: $250,000-$280,000 annually Base Salary Range: $175,000-$196,000 annually We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window. E-Verify Statement Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish)

🏢 Summary: Design and ship 0–1 agentic marketing tools that use first-party data and machine learning to support real-time customer-journey decisions. This remote North America role emphasizes rapid prototyping, customer research, product strategy, and close collaboration with design, engineering, and product teams. 🗂️ Requirements: 6+ years designing and shipping user-friendly features or applications in technical spaces, Strong visual, UI, and interaction design skills, Ability to take user problems from concept to high-fidelity solutions, Figma proficiency, Ability to work in rapid, ambiguous experimentation cycles and iterate from feedback, Availability to work remotely in North America 📃 Skills: Figma, UI, Prototyping, Framer, Cursor, Claude 🏢 Description: About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. Why this role matters You'll be designing the future of agentic marketing at a critical inflection point. We're not just moving data anymore. We're building AI agents that make real-time, data-driven decisions across entire customer journeys. This is 0-1 product work in a space where the rules are still being written. The opportunity is massive. Hightouch is investing heavily in Agents, and you'll be on the team doing the groundbreaking work. We're talking about tools that blend first-party data with machine learning models to unlock outcomes that were literally impossible before. Fast-moving, high-stakes, high-reward. The design team We're a talented team spanning coast to coast, all remote-first. You'll grow faster here because we don't have layers of process or bureaucracy slowing you down. You ship. You learn. You iterate. Repeat. How we work: Weekly crits: Bring your work, get constructive feedback from relevant stakeholders. Design jams: We jam on the big stuff as a team (color palettes, new patterns, practice retros). Design system: We've invested in our system since day one. Expanding library, regular sync with engineering. Design cooldown: Bi-weekly sessions where we experiment with new tools, run design exercises, and work on side projects that have nothing to do with our roadmap. Past activities include building interactive prototypes in Framer, exploring AI design tools, and collaborative illustration sessions. We don't just talk about craft. We live it. Check out our 2025 recap to see a sample of what we shipped last year. You'll be surrounded by talented and collaborative folks, which means you're constantly learning from people who challenge the way you think. No stagnation here. What you'll do You'll create and iterate on powerful tools for marketing teams using our Agents product suite. This means: 0-1 innovation: You're building new products in uncharted territory. Rapid iteration: Demonstrate your thinking through rapid designs and prototypes, not endless presentations. Product strategy: You'll connect directly with customers through research sessions, synthesize insights from usage data and feedback, and use that understanding to influence product direction and prioritization. Your voice will shape what we build. Live collaboration: You'll work directly with other designers, engineers, and PMs to define product details as a team. High growth: We don't expect you to know everything. We expect you to learn fast. What you bring 6+ years designing and shipping user-friendly features or applications in technical spaces (bonus: B2B data or marketing products). Curiosity about AI: You're tinkering with new technologies constantly. You're not just watching AI from the sidelines. Craft excellence: Your visual, UI, and interaction skills are sharp. You can take a user problem from idea to high-fidelity solution. Team player mentality: You're kind, humble, and assume good intentions. You seek to understand before reacting. Figma proficiency required. Bonus if you're comfortable in Cursor, Framer, or Claude Code. The reality check This role is not for everyone. If you need clear guardrails, slow iteration cycles, or a mature product to optimize, this isn't it. We're in rapid experimentation mode. Things are ambiguous. You'll need to be comfortable making decisions with incomplete information and iterating based on what we learn. But if you want to work on products that didn't exist six months ago, with a team that moves fast and trusts you to own your domain, this is the place. Interview process Recruiter screen [30m]: Intro call. Manager screen [30m]: First conversation with Elliot, who leads the product design team, to learn more about your history and career trajectory. Team portfolio review [30m]: Review of your previous work. Design exercise [60m]: Live exercise we'll run through together where we'll give you a problem and want to see how you begin breaking it down. No homework. Just jamming live on a problem similar to how we work daily. Follow-up 1:1s [30m]: Meet members of the team to wrap up any final questions. FAQs This role is remote for North America. Optional offices in NY, SF, Charlotte We don't use formal levels at Hightouch. "Senior" is a placeholder. Your compensation will match your actual experience and skills, and we'll scope the role to fit your capabilities. We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for. E-Verify Statement Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants. E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish)