Director, Engineering

🏢 Summary: Senior Software Engineer role focused on building scalable backend systems for pharmacy operations, manufacturing, logistics, and regulatory compliance in a highly regulated environment. The position involves distributed systems architecture, enterprise integrations, performance optimization, and mentoring engineers while leveraging AI-assisted development and observability tools. Candidates will work with modern backend and frontend technologies to deliver reliable, high-throughput platforms at scale. 🗂️ Requirements: 5+ years software engineering experience, Experience delivering production-grade backend systems, Expertise in distributed systems and microservices architecture, Strong proficiency in Java, Strong proficiency in Springboot, Strong proficiency in React, Strong proficiency in Next.js, Strong proficiency in TypeScript, Experience with GraphQL or Node.js, Experience with performance optimization and observability, Experience in regulated industries with compliance-aware system design, Bachelor's degree in Computer Science, Software Engineering, or related field 📃 Skills: Java, Springboot, Python, C#, React, Next.js, Tailwind, TypeScript, GraphQL, Node.js, Microservices, CI/CD, AI, APIs, Observability, Logging, Tracing 🏢 Description: Position Summary The Senior Software Engineer delivers meaningful business impact by designing and building scalable backend systems that power pharmacy operations, manufacturing, logistics, and regulatory compliance across Empower's 503A/503B environment. Contributing to system design and technical direction within their domain, this role helps shape how mission-critical platforms grow and mature at scale. AI serves as a force multiplier—accelerating engineering velocity, elevating system observability, and enabling data-driven decision-making across the platform. This role demands strong technical depth: engineers who pair solid execution with sound design judgment, who thrive in ambiguous environments, and who consistently raise the quality bar within their team. Responsibilities Architecture and Enterprise Integration - Systems Ownership: Design and implement backend systems within pharmacy operations, manufacturing, and logistics domains; use AI-assisted tools to model dependencies, assess load, and validate design decisions before committing engineering resources. - Governance Standards: Apply and contribute to architectural standards governing how services communicate and evolve; participate in design reviews to reduce systemic risk in Empower's highly regulated 503A/503B environment. - Platform Interoperability: Implement and maintain integrations across internal services and external regulatory systems using canonical data contracts and API versioning protocols; leverage AI tooling to detect integration drift and accelerate service onboarding. System Performance and Reliability - Scale Engineering: Build high-throughput, low-latency backend systems for large-scale pharmacy and logistics workloads; apply AI-augmented capacity planning to maintain performance under peak demand without over-provisioning infrastructure. - Resilience Architecture: Implement fault-tolerant systems with observability layers—distributed tracing, structured logging, and anomaly detection—that surface degradation early; collaborate with SRE teams to support incident response and reduce recovery time. - Performance Optimization: Conduct performance analysis identifying bottlenecks at the database, network, and application tiers; use AI-assisted profiling to prioritize fixes and deliver measurable improvements in latency and throughput. Engineering Leadership and Enablement - Technical Mentorship: Mentor junior and mid-level engineers within the team—elevating design literacy and code quality through structured reviews and pair programming; model rigor and learning agility that raises the bar for those around you. - Platform Velocity: Contribute to shared platform capabilities—CI/CD pipelines, reusable libraries, infrastructure-as-code—that standardize delivery; leverage AI-powered code generation and automated testing to improve team efficiency and output quality. - Strategic Influence: Contribute to technical direction and roadmap priorities within your team; translate operational complexity and regulatory requirements into clear technical recommendations that build alignment among peers and stakeholders. Knowledge and Skills - Expertise in distributed systems, backend architecture, and microservices design at enterprise scale. - Strong proficiency in frontend technologies including React, Next.js, Tailwind CSS, and TypeScript within production environments. - Strong proficiency in Java/Springboot ecosystem and optionally Python, C# within production environments. - Strong proficiency in GraphQL and/or Node.js-based development for distributed platform integration. - Deep understanding of performance optimization, system reliability, and observability practices. - Ability to design systems that meet regulatory, security, and data integrity requirements. Experience and Qualifications - 5+ years of software engineering experience, with a demonstrated ability to own and deliver complex backend features and systems independently. - Proven track record delivering production-grade backend systems that are performant, reliable, and maintainable in complex, high-growth environments. - Demonstrated ability to contribute to technical direction and provide mentorship to junior engineers within a team setting. - Experience in regulated industries requiring auditability, data traceability, and compliance-aware system design. - Bachelor's degree in Computer Science, Software Engineering, or a related field required; Master's degree preferred. Key Competencies - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Senior Software Engineer role focused on designing and building scalable, high-performance backend systems supporting pharmacy operations, manufacturing, logistics, and regulatory compliance in a regulated 503A/503B environment. The position emphasizes distributed systems architecture, enterprise integrations, reliability, and performance optimization, with strong influence on technical direction and platform standards. The engineer leverages AI-assisted tools to enhance system design, observability, and engineering velocity. 🗂️ Requirements: 5+ years of software engineering experience, Experience designing and delivering scalable backend systems, Expertise in distributed systems and microservices architecture, Proficiency in Java and Spring Boot, Proficiency in React, Next.js, Tailwind CSS, and TypeScript, Experience with GraphQL and/or Node.js, Strong knowledge of system performance optimization and reliability practices, Experience with observability and monitoring in production systems, Experience in regulated environments requiring compliance and auditability, Bachelor's degree in Computer Science or related field 📃 Skills: Java, SpringBoot, React, Next.js, Tailwind, TypeScript, GraphQL, Node.js, Python, C#, Microservices, DistributedSystems, CI/CD, APIs, Observability, Logging, Tracing, PerformanceOptimization 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.Position Summary The Senior Software Engineer delivers meaningful business impact by designing and building scalable backend systems that power pharmacy operations, manufacturing, logistics, and regulatory compliance across Empower's 503A/503B environment. Contributing to system design and technical direction within their domain, this role helps shape how mission-critical platforms grow and mature at scale. AI serves as a force multiplier—accelerating engineering velocity, elevating system observability, and enabling data-driven decision-making across the platform. This role demands strong technical depth: engineers who pair solid execution with sound design judgment, who thrive in ambiguous environments, and who consistently raise the quality bar within their team. Responsibilities: Architecture and Enterprise Integration Systems Ownership: Design and implement backend systems within pharmacy operations, manufacturing, and logistics domains; use AI-assisted tools to model dependencies, assess load, and validate design decisions before committing engineering resources. Governance Standards: Apply and contribute to architectural standards governing how services communicate and evolve; participate in design reviews to reduce systemic risk in Empower's highly regulated 503A/503B environment. Platform Interoperability: Implement and maintain integrations across internal services and external regulatory systems using canonical data contracts and API versioning protocols; leverage AI tooling to detect integration drift and accelerate service onboarding. System Performance and Reliability Scale Engineering: Build high-throughput, low-latency backend systems for large-scale pharmacy and logistics workloads; apply AI-augmented capacity planning to maintain performance under peak demand without over-provisioning infrastructure. Resilience Architecture: Implement fault-tolerant systems with observability layers—distributed tracing, structured logging, and anomaly detection—that surface degradation early; collaborate with SRE teams to support incident response and reduce recovery time. Performance Optimization: Conduct performance analysis identifying bottlenecks at the database, network, and application tiers; use AI-assisted profiling to prioritize fixes and deliver measurable improvements in latency and throughput. Engineering Leadership and Enablement Technical Mentorship: Mentor junior and mid-level engineers within the team—elevating design literacy and code quality through structured reviews and pair programming; model rigor and learning agility that raises the bar for those around you. Platform Velocity: Contribute to shared platform capabilities—CI/CD pipelines, reusable libraries, infrastructure-as-code—that standardize delivery; leverage AI-powered code generation and automated testing to improve team efficiency and output quality. Strategic Influence: Contribute to technical direction and roadmap priorities within your team; translate operational complexity and regulatory requirements into clear technical recommendations that build alignment among peers and stakeholders. Knowledge and Skills: Expertise in distributed systems, backend architecture, and microservices design at enterprise scale. Strong proficiency in frontend technologies including React, Next.js, Tailwind CSS, and TypeScript within production environments. Strong proficiency in Java/ Springboot ecosystem and optionally to have Python, C# within production environments. Strong proficiency in GraphQL and/or Node.js-based development for distributed platform integration. Deep understanding of performance optimization, system reliability, and observability practices. Ability to design systems that meet regulatory, security, and data integrity requirements. Experience and Qualifications: 5+ years of software engineering experience, with a demonstrated ability to own and deliver complex backend features and systems independently. Proven track record delivering production-grade backend systems that are performant, reliable, and maintainable in complex, high-growth environments. Demonstrated ability to contribute to technical direction and provide mentorship to junior engineers within a team setting. Experience in regulated industries requiring auditability, data traceability, and compliance-aware system design. Bachelor's degree in Computer Science, Software Engineering, or a related field required; Master's degree preferred. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Staff Software Engineer role focused on architecting and delivering scalable, enterprise-wide systems supporting pharmacy operations, manufacturing, logistics, and regulatory platforms. The position leads cross-domain architecture, integration, and long-term technical strategy while ensuring scalability, reliability, compliance, and interoperability. It combines hands-on full-stack development with technical leadership and mentorship across engineering teams. 🗂️ Requirements: 10+ years software engineering experience, Proven ownership of enterprise architecture across multiple systems or domains, Deep expertise in distributed systems and scalable full-stack design, Strong proficiency in at least one modern programming language (Java, Python, Node.js, C#, or similar), Experience with cloud platforms and containerization, Experience implementing CI/CD and DevOps practices, Strong knowledge of observability, performance optimization, and fault tolerance, Experience designing secure, reliable, and compliant systems, Bachelor’s degree in Computer Science, Engineering, IT, or related field 📃 Skills: Java, Python, Node.js, C#, Cloud, CI/CD, DevOps, Containerization, DistributedSystems, Microservices, Observability, PerformanceOptimization, FaultTolerance, MachineLearning, AI, Architecture 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility serving the functional medicine markets, we are proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength lies in four core values—People, Quality, Service, and Innovation. Guided by these principles, we deliver a uniquely integrated approach to healthcare through vertical supply chain integration, advanced technology, and a relentless pursuit of excellence. From manufacturing to distribution to quality control, our teams work collaboratively to push boundaries, improve patient outcomes, and redefine medication accessibility. At Empower, joining our team means more than starting a new job, it means becoming part of a mission to transform healthcare. We empower our employees to innovate, grow, and make a meaningful impact every day. Here, your ideas are valued, your growth is supported, and your contributions are celebrated. If you thrive in a fast-paced, transformative environment where innovation meets purpose, Empower Pharmacy is the place for you. Let's revolutionize healthcare together.Position Summary: The Staff Software Engineer is a hands-on full-stack technical leader responsible for architecting and delivering scalable systems that support enterprise-wide pharmacy operations, manufacturing workflows, logistics, and regulatory platforms. This role owns cross-domain system design, enterprise integration, architectural standards, and long-term technical direction. The Staff Software Engineer mentors engineers, influences multiple teams, and ensures technical decisions support scalable growth, interoperability, compliance, and long-term business needs. Responsibilities: Architecture, Governance and Enterprise Integration Own end-to-end architecture across multiple systems and domains. Define and enforce enterprise architectural standards and governance practices. Ensure seamless integration across services, platforms, and external systems. Drive long-term system design decisions that balance scalability, cost, compliance, and maintainability. Lead design reviews and guide architectural decisions across teams. System Design, Performance and Reliability Design high-throughput, low-latency systems at enterprise scale. Ensure systems are resilient, fault-tolerant, observable, and maintainable. Lead performance optimization, capacity planning, and reliability improvements. Resolve complex cross-system production issues and drive sustainable corrective actions. Platform and Engineering Enablement Build and evolve shared platform capabilities, including CI/CD, infrastructure patterns, and reusable services. Improve engineering velocity through standardization, automation, and tooling. Partner with infrastructure and security teams to enhance reliability, scalability, and compliance. Operational and Data Systems Translate complex operational workflows into scalable backend and full-stack systems. Ensure auditability, traceability, and compliance within regulated environments. Design data systems that support operational intelligence, reporting, and decision-making. AI and Advanced Capabilities Partner with data teams to integrate machine learning models and advanced analytics into production systems. Enable real-time or near real-time inference capabilities where applicable. Leverage AI tools to improve engineering productivity, code quality, observability, and operational insight. Leadership, Mentorship and Influence Mentor engineers and elevate system design capabilities across teams. Drive engineering quality standards, best practices, and technical excellence. Influence technical direction across teams without direct authority. Support onboarding, coaching, and development of junior and mid-level engineers. Knowledge and Skills: Deep expertise in distributed systems, enterprise architecture, and scalable full-stack application design. Experience designing systems for high scale, reliability, security, interoperability, and integration. Strong proficiency in Java, Python, Node.js, C#, or similar modern programming languages. Experience with cloud platforms, containerization, CI/CD, infrastructure patterns, and modern DevOps practices. Strong understanding of observability, performance optimization, fault tolerance, and system resilience. Ability to translate complex business and operational requirements into sustainable technical solutions. Experience working in regulated or complex enterprise environments preferred. Experience and Qualifications: 10+ years of software engineering experience. Proven experience owning architecture across multiple systems, platforms, or domains. Demonstrated ability to influence technical direction across engineering teams. Experience mentoring engineers and improving engineering practices. Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field required; master's degree preferred. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Staff Technical Program Manager role focused on leading complex IT and AI-driven transformation programs in a regulated healthcare environment. The position oversees strategic execution, cross-functional coordination, risk management, and technology initiatives to improve operational efficiency and compliance. Candidates should have extensive technical program management experience and expertise in integrating AI into project delivery and decision-making. 🗂️ Requirements: Bachelor's degree in Information Technology, Computer Science, or related field, Minimum 10 years of technical program management experience, Experience integrating AI into project management processes, Proficiency in project management methodologies, Experience leading complex technology programs, Strong stakeholder management skills, Ability to work in regulated environments, Strategic planning and risk management expertise 📃 Skills: AI, IT, ProjectManagement, Forecasting, Analytics, Automation, Governance, Reporting, Architecture, Compliance, Dashboards, ComputerScience 🏢 Description: POSITION SUMMARY As a Staff Technical Program Manager, you will drive business transformation through strategic project management, ensuring the alignment of IT initiatives with hyper-growth goals. You will harness AI capabilities to accelerate project delivery, enhance quality, and enable data-driven decision-making. The role involves end-to-end ownership of projects within a regulated 503A/503B environment, requiring strategic thinking and execution rigor while leading cross-functional teams. RESPONSIBILITIES Program Leadership - Strategic Execution: Lead complex technology programs from planning through delivery, aligning objectives, dependencies, resources, and outcomes with business priorities. Apply AI-enabled forecasting, prioritization, and workflow automation to improve delivery speed, quality, transparency, and decision making. - Stakeholder Alignment: Build partnerships across business, technology, quality, and operations functions to drive informed decisions and shared accountability. Use AI-generated insights, performance indicators, and scenario analysis to communicate risks and opportunities. - Roadmap Governance: Coordinate multi-track initiatives, external dependencies, vendors, and cross-functional teams to deliver strategic outcomes. Establish governance mechanisms and AI-supported reporting to improve visibility and maintain alignment between objectives and compliance obligations. Technology Strategy - Innovation Enablement: Identify emerging technologies and scalable solutions that improve operational performance and business growth. Use AI-driven analysis to evaluate opportunities and support adoption strategies. - Technical Partnership: Contribute to architecture, design, and implementation discussions by translating business requirements into technical direction. Apply AI-enhanced analytics and knowledge tools to improve delivery outcomes. - Resource Optimization: Maximize program effectiveness through planning, capacity management, and data-informed allocation strategies. Utilize AI-powered forecasting and productivity insights to optimize resources and maintain high-quality deliverables. Risk and Performance Management - Risk Mitigation: Establish proactive risk management practices using AI-enabled monitoring, predictive analytics, and trend detection to support regulatory readiness and maintain program momentum. - Performance Analytics: Define success metrics and monitor program health through AI-enhanced dashboards, reporting, and performance reviews. - Continuous Improvement: Promote operational excellence and continuous learning by applying AI-supported process analysis to improve workflows and collaboration. KNOWLEDGE AND SKILLS - Proficient in project management methodologies and AI integration. - Strong leadership and strategic thinking abilities. - Exceptional communication and stakeholder management skills. EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Information Technology, Computer Science, or related field. Master's degree preferred. - Minimum of 10 years of experience in technical program management with successful project delivery. - Experience integrating AI into project management processes. Key Competencies: - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements: The employee is required to communicate effectively, remain stationary for extended periods, frequently use computers and office productivity devices, move throughout the office and corporate campus, and perform physical activities such as standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling.

🏢 Summary: Software Engineer role focused on building and maintaining scalable backend systems supporting pharmacy operations, manufacturing, logistics, and regulatory compliance in a highly regulated 503A/503B environment. The position emphasizes distributed systems, enterprise integration, performance optimization, and observability, leveraging AI-assisted tools to enhance engineering productivity and reliability. Engineers contribute to architecture, platform capabilities, and cross-system integrations while ensuring high availability and compliance. 🗂️ Requirements: 2+ years backend software engineering experience in production environments, Experience with distributed systems and microservices architecture, Proficiency in Java and Spring Boot, Proficiency in React, Next.js, Tailwind CSS, TypeScript, Experience with GraphQL or Node.js, Knowledge of performance optimization and system reliability practices, Experience with observability and monitoring tools, Ability to design systems meeting regulatory and data integrity requirements, Bachelor's degree in Computer Science or related field 📃 Skills: Java, Spring, SpringBoot, React, Nextjs, Tailwind, TypeScript, GraphQL, Nodejs, Python, CSharp, Microservices, REST, CI/CD, APIs, DistributedSystems, Observability, Logging, Tracing, SQL, AI 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility serving the functional medicine markets, we are proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength lies in four core values—People, Quality, Service, and Innovation. Guided by these principles, we deliver a uniquely integrated approach to healthcare through vertical supply chain integration, advanced technology, and a relentless pursuit of excellence. From manufacturing to distribution to quality control, our teams work collaboratively to push boundaries, improve patient outcomes, and redefine medication accessibility. At Empower, joining our team means more than starting a new job, it means becoming part of a mission to transform healthcare. We empower our employees to innovate, grow, and make a meaningful impact every day. Here, your ideas are valued, your growth is supported, and your contributions are celebrated. If you thrive in a fast-paced, transformative environment where innovation meets purpose, Empower Pharmacy is the place for you. Let's revolutionize healthcare together.Position Summary: The Software Engineer delivers meaningful business impact by building and maintaining scalable backend systems that support pharmacy operations, manufacturing, logistics, and regulatory compliance across Empower's 503A/503B environment. Contributing to system design and technical execution within a defined domain, this role helps mission-critical platforms grow reliably and sustainably. AI serves as a force multiplier—accelerating engineering velocity, elevating system observability, and enabling data-driven decision-making across the platform. This role requires solid technical foundations: engineers who apply strong problem-solving skills with disciplined execution, who learn quickly in ambiguous environments, and who contribute to a high-performing team culture. Responsibilities: Architecture and Enterprise Integration Systems Ownership: Contribute to system design within pharmacy operations, manufacturing, and logistics domains; use AI-assisted tools to model dependencies, understand load patterns, and validate implementation decisions before committing engineering resources. Governance Standards: Follow and contribute to architectural standards governing how services communicate and evolve; participate in design reviews to reduce systemic risk in Empower's highly regulated 503A/503B environment. Platform Interoperability: Support integration across internal services and external regulatory systems using established data contracts and API versioning protocols; leverage AI tooling to detect integration drift and assist in service onboarding. System Performance and Reliability Scale Engineering: Build and optimize performant, reliable backend systems for pharmacy and logistics workloads; apply AI-augmented capacity planning techniques to maintain acceptable performance under varying demand without over-provisioning infrastructure. Resilience Architecture: Implement fault-tolerant systems with observability layers—distributed tracing, structured logging, and anomaly detection—that surface degradation early; collaborate with SRE teams to support incident response and reduce recovery time. Performance Optimization: Conduct performance analysis identifying bottlenecks at the database, network, and application tiers; use AI-assisted profiling to prioritize fixes and deliver measurable improvements in latency and throughput. Engineering Contribution and Collaboration Technical Growth: Participate in structured code reviews and pair programming sessions; actively develop design literacy and code quality through feedback, collaboration, and continuous learning alongside fellow engineers. Platform Contribution: Contribute to shared platform capabilities—CI/CD pipelines, reusable libraries, infrastructure-as-code—that standardize delivery; leverage AI-powered code generation and automated testing tools to improve personal and team output. Technical Engagement: Participate in technical discussions and contribute to roadmap conversations within your team; help translate operational complexity and regulatory requirements into clear technical proposals that support team and stakeholder goals. Knowledge and Skills: Experience with distributed systems, backend architecture, and microservices design in enterprise environments. Proficiency in frontend technologies including React, Next.js, Tailwind CSS, and TypeScript within production environments. Proficiency in the Java/Spring Boot ecosystem and optionally Python or C# within production environments. Proficiency in GraphQL and/or Node.js-based development for distributed platform integration. Understanding of performance optimization, system reliability, and observability practices. Ability to contribute to systems that meet regulatory, security, and data integrity requirements. Experience and Qualifications: 2+ years of software engineering experience building and shipping production backend systems in professional environments. Demonstrated experience delivering backend systems that are performant, reliable, and maintainable, with a growing ability to operate in complex, fast-paced environments. Ability to collaborate effectively within a team, share technical knowledge with peers, and contribute constructively to engineering discussions and reviews. Familiarity with or exposure to regulated industries where auditability, data traceability, and compliance-aware system design are important considerations. Bachelor's degree in Computer Science, Software Engineering, or a related field required; Master's degree preferred. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Senior-level Staff Data Scientist role focused on leading enterprise-scale analytics, AI, forecasting, experimentation, and optimization initiatives in a regulated pharmaceutical environment. The position drives data-driven strategy, develops scalable analytical solutions, and partners with leadership to improve operational performance and decision-making. 🗂️ Requirements: 8+ years in data science, analytics, statistics, operations research, or related quantitative field, Bachelor's degree in Statistics, Data Science, Applied Mathematics, Economics, Computer Science, Engineering, or related discipline, Advanced proficiency in Python, Advanced proficiency in SQL, Experience with forecasting, experimentation, optimization, and causal inference, Experience leading large-scale or cross-functional data science initiatives, Knowledge of AI and machine learning techniques, Experience with modern data platforms, Ability to design KPIs and measurement frameworks, Strong executive communication and stakeholder collaboration skills 📃 Skills: Python, SQL, AI, MachineLearning, Forecasting, Experimentation, Optimization, CausalInference, Snowflake, AWS, Azure, Statistics, Analytics, KPIs 🏢 Description: Position Summary: The Staff Data Scientist drives enterprise impact by translating complex data into scalable, decision-ready intelligence that accelerates growth, improves quality, and optimizes regulated operations. This role owns end-to-end data science initiatives across functions, shaping strategy, execution, and measurable outcomes while influencing senior leadership decisions. Leveraging AI as a force multiplier, the role increases speed, scale, and precision of insights, enabling superior forecasting, experimentation, and optimization. Operating within a hyper-growth 503A/503B environment, this position ensures compliant, high-quality, and auditable analytics at scale. The role demonstrates exceptional strategic thinking, rigorous execution, and rapid learning agility to navigate ambiguity, challenge assumptions, and continuously elevate enterprise data science capabilities and business performance. Responsibilities: Enterprise Data Science - Strategic Ownership: Lead high-impact, cross-functional data science initiatives from problem framing through deployment, ensuring alignment with enterprise priorities and delivering measurable business outcomes. - Solution Design: Design advanced analytical models, experimentation frameworks, and optimization strategies that translate ambiguous business challenges into structured, high-value solutions. - Impact Delivery: Embed data science into operational workflows, ensuring solutions are actionable, interpretable, sustainable, and continuously improved through feedback loops, monitoring, and AI-enabled automation. Advanced Analytics Execution - Model Development: Develop and deploy sophisticated models, including forecasting, causal inference, and optimization, ensuring technical rigor and business relevance. - Experimentation Design: Establish robust experimentation and measurement frameworks, defining KPIs and success criteria that enable confident, data-driven decisions. - Data Utilization: Transform complex datasets into high-quality analytical assets, ensuring data integrity, governance, and usability while applying AI-driven feature engineering and data processing techniques. Stakeholder Influence and Innovation - Executive Partnership: Partner with senior leaders to identify opportunities, challenge assumptions, and shape data-driven strategies that align with business objectives and regulatory expectations. - Insight Communication: Communicate complex analytical results through compelling narratives and visualizations, ensuring clarity, trust, and adoption. - Capability Building: Elevate organizational data science maturity by mentoring peers, promoting best practices, and introducing innovative methodologies and AI capabilities. Knowledge and Skills: - Advanced expertise in Python, SQL, and modern data platforms, with strong capabilities in forecasting, experimentation, optimization, and causal inference. - Deep understanding of AI and machine learning techniques and their application to improve speed, scale, decision quality, and automation within complex, regulated environments. - Strong business acumen with the ability to translate ambiguity into structured analytical approaches and communicate insights effectively to executive stakeholders. - Proficiency in designing KPIs, measurement frameworks, and scalable analytics solutions that ensure data integrity, governance, and operational impact. Experience and Qualifications: - Minimum of 8 years of experience in data science, advanced analytics, statistics, operations research, or a related quantitative field, including ownership of large-scale or cross-functional initiatives. - Bachelor's degree in Statistics, Data Science, Applied Mathematics, Economics, Computer Science, Engineering, or a related discipline required; master's degree preferred; PhD is a plus. - Strong strategic thinking, executive communication, cross-functional collaboration, stakeholder influence, and the ability to solve complex problems in ambiguous environments. - Deep technical expertise in Python, SQL, experimentation, causal inference, forecasting, optimization, KPI and measurement framework design, decision-support analytics, and modern data platforms such as Snowflake, AWS, and Microsoft Azure. - Preferred certification in statistics, experimentation, forecasting, optimization, causal inference, or a related analytical discipline. Key Competencies: - Customer Focus: Builds trust through customer-centric solutions. - Strategic AI: Guides responsible AI adoption and adaptation. - Optimizes Work Processes: Drives efficiency with continuous improvement. - Collaborates: Partners effectively to achieve shared goals. - Resourcefulness: Secures and deploys resources efficiently. - Manages Complexity: Simplifies and solves complex challenges. - Ensures Accountability: Delivers on commitments with integrity. - Situational Adaptability: Adjusts approach to shifting conditions. - Communicates Effectively: Tailors messages to diverse audiences. Values: - People: Empowering people defines who we are. - Quality: Excellence in every product, every time. - Service: Serving others is our highest purpose. - Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: The Staff Cybersecurity Engineer is responsible for leading advanced threat detection, incident response, and security engineering across cloud, infrastructure, and application environments in a highly regulated setting. The role focuses on strengthening enterprise resilience through AI-driven automation, Zero Trust architecture, and regulatory-aligned security controls. It requires deep expertise in cloud security, threat hunting, and DevSecOps practices to protect critical digital assets at scale. 🗂️ Requirements: 8+ years of cybersecurity experience, Experience in security operations, incident response, and threat detection, Hands-on experience in cloud and hybrid environments, Expertise in SIEM, SOAR, and XDR platforms, Strong knowledge of AWS, Azure, and GCP security architecture, Proficiency in Python or PowerShell scripting, Experience with DevSecOps and CI/CD security integration, Experience with SAST, DAST, and SCA tools, Knowledge of HIPAA, GDPR, NIST, ISO frameworks, Bachelor’s degree in Cybersecurity, Computer Science, IT or related field 📃 Skills: SIEM, SOAR, XDR, AI, ML, AWS, Azure, GCP, Python, PowerShell, DevSecOps, CI/CD, SAST, DAST, SCA, MITRE, ZeroTrust, HIPAA, GDPR, NIST, ISO 🏢 Description: Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility serving the functional medicine markets, we are proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength lies in four core values—People, Quality, Service, and Innovation. Guided by these principles, we deliver a uniquely integrated approach to healthcare through vertical supply chain integration, advanced technology, and a relentless pursuit of excellence. From manufacturing to distribution to quality control, our teams work collaboratively to push boundaries, improve patient outcomes, and redefine medication accessibility. At Empower, joining our team means more than starting a new job, it means becoming part of a mission to transform healthcare. We empower our employees to innovate, grow, and make a meaningful impact every day. Here, your ideas are valued, your growth is supported, and your contributions are celebrated. If you thrive in a fast-paced, transformative environment where innovation meets purpose, Empower Pharmacy is the place for you. Let's revolutionize healthcare together.POSITION SUMMARY The Staff Cybersecurity Engineer delivers enterprise-critical protection of digital assets, directly impacting business continuity, regulatory compliance, and customer trust across Empower's 503A/503B operations. This role owns advanced threat detection, incident response, and security engineering outcomes across cloud, infrastructure, and application environments. Leveraging AI as a force multiplier, the role accelerates detection speed, scales defensive coverage, enhances decision-making, and improves control effectiveness. The Engineer partners cross-functionally to embed security into systems and processes within a hyper-growth, highly regulated environment. Success requires strong strategic thinking, rigorous execution, continuous learning, and measurable impact at scale, while anticipating emerging threats, driving automation, and strengthening enterprise resilience. RESPONSIBILITIES Threat Defense Threat Detection: Lead real-time monitoring and analysis across SIEM, XDR, and AI-driven security platforms to identify, triage, and mitigate advanced threats, improving detection accuracy and reducing dwell time. Incident Response: Execute and coordinate complex incident response activities using AI-enabled correlation and automation tools to accelerate containment, investigation, and recovery while maintaining compliance and forensic integrity. Threat Hunting: Conduct proactive, intelligence-led threat hunting using behavioral analytics, MITRE ATT&CK frameworks, and AI-driven anomaly detection to uncover hidden threats and strengthen defensive posture. Security Engineering Security Architecture: Design, implement, and optimize security controls across cloud platforms including AWS, Azure, and GCP, enforcing Zero Trust principles and enhancing identity-based protections. Automation Engineering: Develop and maintain SOAR-driven automation workflows and AI-enabled orchestration to streamline detection and response processes and improve operational efficiency. Vulnerability Management: Execute risk-based vulnerability management programs using AI-powered prioritization to identify, assess, and remediate security weaknesses. Risk and Compliance Regulatory Alignment: Support and maintain alignment with regulatory frameworks such as HIPAA, GDPR, NIST, and ISO, ensuring controls are effective, audit-ready, and compliant. Risk Assessment: Perform detailed risk assessments using data analytics and AI modeling to evaluate threats, vulnerabilities, and business impact. Control Validation: Continuously test and validate security controls using automated tools and simulation techniques to ensure effectiveness and drive remediation efforts. KNOWLEDGE AND SKILLS Advanced expertise in SIEM, SOAR, XDR, and AI/ML-driven cybersecurity platforms, with the ability to operationalize automation. Strong knowledge of cloud security architecture across AWS, Azure, and GCP, including identity management and Zero Trust frameworks. Proficiency in scripting and automation using Python, PowerShell, or similar languages. Deep understanding of regulatory frameworks and risk management methodologies. EXPERIENCE AND QUALIFICATIONS 8+ years of experience in cybersecurity, including security operations, incident response, and threat detection in cloud and hybrid environments. Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or related field; master's degree preferred. Experience with DevSecOps practices, CI/CD security integration, and application security tools such as SAST, DAST, and SCA. Familiarity with threat intelligence platforms and adversary tactics, techniques, and procedures. Knowledge of AI-related security risks, including prompt injection, model poisoning, and data privacy concerns. Preferred certifications include CISSP, CISM, GIAC certifications (e.g., GCIA, GCIH), CCSP, cloud provider security certifications, or CEH. Key Competencies: Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences. Values: People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery. Employee Benefits, Health and Wellness: We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Physical Requirements: While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

🏢 Summary: Senior Director / Director role leading API distribution and commercial development for a pharmaceutical business, focused on revenue growth, regulatory compliance, operational scalability, and AI-enabled business optimization. The position oversees distribution strategy, customer acquisition, supplier management, compliance, and cross-functional leadership in a highly regulated environment. Candidates need extensive pharmaceutical distribution and supply chain leadership experience with strong expertise in DSCSA, DEA licensing, ERP/WMS systems, and business growth management. 🗂️ Requirements: Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Supply Chain, Business Administration, or related discipline, 10+ years of pharmaceutical distribution, API distribution, supply chain, or commercial leadership experience, Experience with P&L ownership and business scalability, Knowledge of wholesale drug distribution regulations and DSCSA requirements, Experience with DEA distributor registration and wholesale distributor licensing, Experience with ERP and WMS platforms, Experience with pharmaceutical quality systems and supplier qualification programs, Ability to lead cross-functional teams and customer acquisition initiatives, Experience launching or scaling regulated pharmaceutical or healthcare business operations 📃 Skills: AI, DSCSA, DEA, ERP, WMS, Analytics, Forecasting, Automation, SupplyChain, Pharmaceuticals, Distribution, Compliance, Logistics, Warehousing, Inventory, Quality, Finance, Licensing 🏢 Description: POSITION SUMMARY Sr. Director / Director, API Distribution & Commercial Development leads API distribution and repackaging operations, driving revenue growth, customer acquisition, supplier partnerships, regulatory compliance, and operational scalability. The role leverages AI-enabled market intelligence, forecasting, pricing analytics, and automation to improve decision-making, commercial execution, and business performance. RESPONSIBILITIES Business Unit Strategy - Lead API distribution strategy aligned with commercial, operational, and regulatory priorities - Develop commercialization strategies, financial forecasts, and growth roadmaps - Own business unit financial performance, including revenue, margins, expenses, and capital allocation - Utilize AI-enabled analytics, forecasting, and operational dashboards to support profitable expansion Commercial Development - Develop go-to-market strategies and lead customer acquisition for 503A and 503B pharmacies - Identify growth opportunities, customer needs, and portfolio gaps - Build relationships with pharmacy owners and key stakeholders to support retention and revenue growth - Use AI-powered analytics and customer insights to strengthen targeting and account planning Distribution Operations - Support design and optimization of warehousing, logistics, inventory management, and operational workflows - Collaborate with suppliers and internal stakeholders to support sourcing strategies and product availability - Support ERP, WMS, customer ordering, and DSCSA compliance technologies - Utilize AI-assisted automation and reporting tools to improve traceability and operational effectiveness Regulatory and Quality Governance - Support licensing, DEA registration, and regulatory approval activities - Partner with Quality Assurance teams on quality systems, supplier qualification, and compliance activities - Identify and assess operational, regulatory, commercial, and supply chain risks - Apply predictive analytics and risk intelligence tools to support mitigation planning Leadership and Organizational Development - Recruit and develop high-performing teams - Partner with Regulatory Affairs, Quality, Supply Chain, Finance, Legal, IT, and executive leadership - Provide business updates, performance insights, and growth recommendations to executive leadership - Use AI-powered dashboards and analytics tools to improve reporting and decision-making KNOWLEDGE AND SKILLS - Expertise in pharmaceutical distribution, API sourcing, wholesale drug distribution regulations, DSCSA requirements, DEA licensing, supply chain management, and commercial business development - Experience leveraging AI-enabled market intelligence, forecasting technologies, supply chain analytics, business intelligence platforms, and automation tools - Strong leadership, negotiation, stakeholder management, and executive communication skills - Advanced financial acumen, strategic planning, and operational problem-solving expertise EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Chemistry, Supply Chain, Business Administration, or related discipline required - MBA, PharmD, or advanced degree preferred - Minimum 10 years of progressive pharmaceutical distribution, API distribution, wholesale drug distribution, supply chain, or commercial leadership experience - Experience launching or scaling business lines or distribution operations in regulated pharmaceutical, healthcare, or life sciences organizations preferred - Experience with DEA distributor registration, wholesale distributor licensing, DSCSA compliance, supplier qualification programs, ERP/WMS platforms, and pharmaceutical quality systems preferred - Proven ability to build teams, drive customer acquisition, influence executive stakeholders, and deliver measurable growth outcomes Key Competencies - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values - People - Quality - Service - Innovation Employee Benefits, Health and Wellness - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements - Ability to remain stationary for extended periods - Frequent computer and office equipment use - Regular movement around office and corporate campus - Ability to stand, walk, reach, balance, stoop, kneel, crouch, or crawl

🏢 Summary: Customer Success Manager role focused on managing the post-sale customer lifecycle in a regulated healthcare and pharmacy environment, driving adoption, retention, operational excellence, and customer satisfaction through AI-driven analytics and cross-functional collaboration. The position emphasizes customer enablement, risk management, workflow optimization, and data-driven decision-making using CRM and business intelligence tools. Candidates should have experience in customer success or healthcare operations and strong proficiency with Salesforce, analytics platforms, and AI-enabled technologies. 🗂️ Requirements: 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support, Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience, Proficiency with Salesforce CRM, Experience with customer success platforms, Strong Excel skills, Experience with Tableau or Power BI, Strong analytical and communication skills, HIPAA training required on hire and annually, Ability to manage onboarding, retention, enablement, and customer lifecycle activities, Experience working in regulated environments 📃 Skills: Salesforce, Excel, Tableau, PowerBI, Gainsight, CRM, Analytics, Automation, AI, HIPAA, QBRs, EBRs, USP797, USP800, SixSigma 🏢 Description: POSITION SUMMARY The Customer Success Manager drives measurable customer outcomes by owning the complete post-sale lifecycle across assigned 503A and 503B customer portfolios, ensuring adoption, retention, satisfaction, and renewal readiness while advancing strategic growth objectives. This role orchestrates cross-functional execution, translates customer insights into scalable improvements, and proactively mitigates operational risk within a highly regulated, hyper-growth environment. Leveraging AI as a force multiplier, the role accelerates decision-making, prioritization, predictive risk identification, customer engagement, and operational quality through data-driven intelligence and automation. RESPONSIBILITIES Customer Lifecycle Management • Lifecycle Ownership: Serve as the single accountable owner for assigned customer relationships throughout the post-sale lifecycle, leading onboarding, adoption, enablement, customer health monitoring, retention activities, and renewal readiness. Leverage AI-powered customer insights, predictive health scoring, and workflow automation to proactively identify risks, personalize engagement strategies, improve decision-making, and consistently deliver exceptional customer outcomes aligned with quality, compliance, and growth objectives. • Success Planning: Develop, execute, and continuously refine customer success plans that align customer goals with therapies, services, and operational capabilities. Utilize AI-enabled analytics to prioritize opportunities, monitor adoption milestones, identify emerging risks, and recommend data-driven interventions that improve utilization, strengthen customer confidence, accelerate value realization, and support long-term retention within a highly regulated 503A and 503B environment. • Relationship Excellence: Build trusted relationships through proactive communication, consultative guidance, and responsive customer engagement that strengthens satisfaction and loyalty. Apply AI-assisted sentiment analysis, communication recommendations, and customer intelligence to anticipate evolving needs, resolve concerns efficiently, capture meaningful feedback, and reinforce commitment to service excellence, innovation, and patient-focused outcomes. Customer Enablement and Operational Excellence • Customer Enablement: Lead onboarding, education, and ongoing customer coaching to ensure safe, compliant, and effective use of therapies, products, and workflows. Utilize AI-supported learning recommendations, knowledge resources, and personalized enablement strategies to accelerate customer proficiency, improve operational consistency, increase independence, and maximize long-term customer success while maintaining regulatory compliance. • Operational Coordination: Collaborate closely with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve customer challenges and improve service delivery. Leverage AI-enabled workflow visibility, intelligent case prioritization, and cross-functional insights to accelerate issue resolution, improve communication, reduce recurring problems, and enhance the overall customer experience. • Performance Monitoring: Monitor customer adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics tools. Translate performance trends into actionable recommendations, coordinate timely interventions, maintain accurate customer documentation, and ensure reliable reporting that supports informed decision-making, operational excellence, and scalable customer success execution. Business Insights and Continuous Improvement • Insight Generation: Capture customer feedback, operational observations, and engagement trends to identify opportunities that improve products, services, processes, and customer experiences. Utilize AI-driven analytics, pattern recognition, and predictive insights to transform customer intelligence into meaningful recommendations that support innovation, operational improvements, and organizational decision-making. • Risk Management: Continuously evaluate customer health indicators, engagement patterns, operational performance, and compliance considerations to proactively identify and mitigate risks before they impact customer outcomes. Apply AI-powered predictive monitoring and root-cause analysis to prioritize corrective actions, coordinate escalations, strengthen business continuity, and maintain customer confidence within a highly regulated operating environment. • Continuous Improvement: Contribute to scalable operational excellence by documenting best practices, improving customer success playbooks, standardizing workflows, and supporting organizational learning initiatives. Leverage AI-assisted process optimization, workflow automation, and knowledge management to improve execution quality, increase efficiency, enhance customer satisfaction, and enable sustainable growth. KNOWLEDGE AND SKILLS • Demonstrated expertise with Salesforce CRM, Customer Success platforms, Microsoft Excel, Tableau or Power BI, AI-enabled analytics, workflow automation, and customer intelligence technologies. • Strong knowledge of customer lifecycle management, onboarding, enablement, customer health scoring, retention strategies, renewal readiness, risk management, and continuous improvement methodologies. • Exceptional communication, executive relationship management, strategic planning, problem-solving, collaboration, coaching, facilitation, and cross-functional leadership skills. • Proven ability to leverage artificial intelligence, predictive analytics, automation technologies, and data-driven decision-making to improve operational efficiency and customer satisfaction. EXPERIENCE AND QUALIFICATIONS • 2–5 years in Customer Success, healthcare operations, patient services, specialty pharmacy, or regulated enterprise support roles. • Bachelor's degree in healthcare administration, life sciences, nursing, public health, operations, health informatics, supply chain, or equivalent experience. • Proficiency with CRM (Salesforce), customer success platforms and BI tools (Tableau/Power BI); strong Excel. • Experience using analytics, risk models, or AI-driven tools preferred. • Proven coaching, training, and enablement abilities; strong analytical and communication skills. • Proactive, ownership-driven, outcome-focused mindset. • Experience in specialty pharmacy, compounding (503A/503B), healthcare SaaS, regulated environments, patient adherence programs, or institutional workflows is preferred. • Familiarity with QBRs/EBRs and Customer Success platforms (e.g., Gainsight) is desirable. • Formal training or working knowledge of USP<797>/<800> or other compounding standards is desirable. • HIPAA training required on hire and annually. • Preferred certifications: Certified Customer Success Manager (CCSM), Lean/Six Sigma. EMPLOYEE BENEFITS, HEALTH AND WELLNESS Comprehensive benefits include medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. PHYSICAL REQUIREMENTS The employee is required to communicate effectively, remain stationary for extended periods, use office productivity devices, move around the office and corporate campus, and regularly stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl.

🏢 Summary: Quality Control Specialist 503B role focused on ensuring product quality, compliance, and manufacturing continuity in regulated pharmaceutical operations through inspections, testing coordination, deviation management, and documentation. The position uses AI-enabled quality systems, analytics, and automation to improve inspection accuracy, compliance execution, and operational efficiency in a fast-paced environment. 🗂️ Requirements: Bachelor's degree in Biology, Chemistry, Pharmaceutical Sciences, Quality, Operations, or related field, Minimum 2 years of experience in quality control, manufacturing, laboratory, or regulated operations, Experience with inspections, quality documentation, deviation management, and audit readiness, Knowledge of FDA regulations, cGMP standards, and USP requirements, Proficiency with electronic quality management systems and digital documentation platforms, Ability to manage competing priorities in a fast-paced regulated environment, Strong analytical problem-solving and documentation skills, Ability to collaborate across Manufacturing, QA, Warehouse, and Laboratory teams 📃 Skills: cGMP, FDA, USP, QA, QC, CAPA, Biology, Chemistry, Pharmaceuticals, Analytics, Automation, Documentation, Compliance, Auditing 🏢 Description: POSITION SUMMARY Quality Control Specialist 503B protects product quality, compliance, and manufacturing continuity across 503A and 503B operations through inspection, sampling, testing coordination, and documentation. This role ensures accurate execution, deviation identification, and data integrity supporting patient safety and operational reliability. Leveraging AI-enabled quality systems, analytics, and automation, the position improves review speed, inspection accuracy, and decision-making. Success requires execution rigor, learning agility, and disciplined problem solving within a highly regulated, fast-paced environment. RESPONSIBILITIES Quality Operations - Performs material inspections, sampling, and quality verification supporting compliant manufacturing and product release. - Utilizes AI-enabled systems and workflows to improve inspection accuracy, processing speed, and documentation quality. - Coordinates sample management, testing activities, and laboratory communication supporting product quality and operational continuity. - Leverages AI-assisted analytics and digital systems to improve visibility, reduce delays, and strengthen compliance execution. - Drafts nonconformance investigations and assists in investigations, impact assessments, deviation tracking, CAPA, and change control activities. - Applies AI-powered analytics to identify trends, improve responsiveness, and strengthen root cause visibility. Compliance And Documentation - Maintains accurate, audit-ready records supporting cGMP compliance and manufacturing continuity. - Uses digital systems and AI-assisted tools to improve data integrity, reduce errors, and strengthen process consistency. - Executes quality activities aligned with FDA, USP, and company procedures supporting safe manufacturing operations. - Supports audits and inspections through organized documentation and adherence to procedures. - Uses AI-powered reporting tools to improve preparedness and compliance responsiveness. Continuous Improvement - Identifies opportunities to improve workflows, documentation, and inspection processes. - Uses AI-driven analytics and automation to improve efficiency, compliance, and operational performance. - Collaborates with Manufacturing, QA, Warehouse, and Laboratory teams to resolve issues and support operations. - Expands expertise in quality systems and regulatory standards while leveraging AI tools to improve performance and adaptability. KNOWLEDGE AND SKILLS - Strong understanding of quality control processes, cGMP documentation practices, inspection procedures, deviation management, and compliance standards. - Proficiency using electronic quality management systems, digital documentation platforms, AI-enabled analytics tools, and automated workflows. - Demonstrated analytical problem-solving capabilities with experience identifying quality risks, supporting investigations, improving documentation accuracy, and managing competing priorities. - Excellent communication, collaboration, and organizational skills. EXPERIENCE AND QUALIFICATIONS - Bachelor's degree in Biology, Chemistry, Quality, Pharmaceutical Sciences, Operations, or related discipline preferred. - Minimum 2 years of quality control, manufacturing, laboratory, or regulated operational experience preferred. - Experience supporting inspections, quality documentation, deviation management, audit readiness, and electronic quality systems strongly preferred. - Familiarity with FDA regulations, cGMP standards, USP requirements, AI-enabled quality technologies, and digital workflow platforms preferred. - Demonstrated ability to execute with precision, adapt rapidly to changing operational demands, and contribute effectively within collaborative teams. Key Competencies - Customer Focus - Strategic AI - Optimizes Work Processes - Collaborates - Resourcefulness - Manages Complexity - Ensures Accountability - Situational Adaptability - Communicates Effectively Values - People - Quality - Service - Innovation Employee Benefits, Health and Wellness - Medical, dental, and vision coverage - Paid time off - 401(k) matching - Wellness perks - IV therapy - Compounded medications Physical Requirements - Ability to remain in a stationary position for significant periods. - Frequent use of hands and fingers to access and retrieve information from computers and office devices. - Regular standing, walking, reaching, balancing, stooping, kneeling, crouching, or crawling.