Staff Product Manager

🏢 Summary: Senior Wireless Firmware Engineer role focused on leading the design and development of WiFi firmware and low-level drivers for next-generation wireless platforms, working across embedded systems and Linux networking stacks. The position involves owning critical components of the WiFi stack, optimizing performance, and driving large-scale wireless deployments. This is a high-impact remote role requiring deep expertise in IEEE 802.11 technologies and chipset-level driver development. 🗂️ Requirements: BS/MS/PhD in Computer Science, Electrical Engineering, or related field, 8+ years of experience in embedded systems, firmware, or driver development, Proven experience leading complex technical projects end-to-end, Strong expertise in C/C++, Deep experience with WiFi driver development at chipset/SoC level, Strong understanding of Linux kernel and networking stack, Deep knowledge of IEEE 802.11 MAC and PHY layers, Experience with OpenWRT, RDK, or OpenSync, Strong debugging and performance optimization skills, Residence in EST time zone, Authorization to work without sponsorship 📃 Skills: C, C++, Linux, WiFi, IEEE802.11, MAC, PHY, OpenWRT, RDK, OpenSync, Broadcom, Qualcomm, MediaTek, MU-MIMO, OFDMA, Beamforming, Python 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.About the Role Plume's Core Engineering team is looking for a Senior Wireless Firmware Engineer with deep expertise in WiFi driver development to lead innovation for large-scale WiFi and broadband solutions. You will work across embedded firmware, wireless drivers, and system-level software to enable high-performance, scalable, and reliable WiFi experiences. This is a high-impact senior role where you will lead complex initiatives in wireless networking, performance optimization, and large-scale deployments, while mentoring other engineers and influencing system architecture. What You'll Do - Lead design and development of WiFi firmware and driver architecture for next-generation wireless platforms - Own critical components of the WiFi stack and drive technical direction across projects - Mentor junior engineers and provide technical guidance across firmware and driver domains - Design, develop, and optimize WiFi firmware and low-level wireless drivers - Work on IEEE 802.11 stack (WiFi 4/5/6/6E/7), including MAC/PHY layers - Debug and optimize WiFi drivers with chipset/SoC vendors - Analyze network behavior and improve performance (throughput, latency, reliability) - Participate in full software lifecycle: design, development, testing, deployment, and support - Troubleshoot complex system-level issues across firmware, drivers, and networking stacks Required Qualifications - BS/MS/PhD in Computer Science, Electrical Engineering, or related field - 8+ years of experience in embedded systems, firmware, or driver development - Proven experience leading complex technical projects end-to-end - Strong expertise in C/C++ - Deep experience with WiFi driver development at chipset/SoC level - Strong understanding of Linux kernel and networking stack - Deep knowledge of IEEE 802.11 MAC and PHY layers - Experience with OpenWRT, RDK, or OpenSync - Strong debugging and performance optimization skills Preferred Qualifications - Experience with Broadcom, Qualcomm, or MediaTek WiFi chipsets - Experience with mesh networking and large-scale deployments - Knowledge of MU-MIMO, OFDMA, beamforming, WiFi 7 - Python or scripting for automation - Familiarity with cloud-managed networking systems What You Bring - Strong ownership and leadership mindset - Ability to solve complex, ambiguous problems - Experience mentoring engineers - Excellent communication and collaboration skills - Passion for building high-performance wireless systems This role is fully remote but requires someone to reside in EST. The total compensation package would include an anticipated compensation range of $140,000.00 - $150,000.00, plus bonus, equity, and benefits. Benefits include: a 401 (k) plan and a company match, basic life insurance, plus unparalleled health, dental, vision, and other benefits and perks. An employee's base salary and its position within the range may depend on several factors, including job-related knowledge, education, skills, experience, and other business-related considerations. Published ranges are provided in good faith at the time of posting. #LI-Remote, #RemoteJobs, #WorkFromHome, #RemoteWork, #WFHAbout Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: On-site QA Engineer role focused on ensuring product quality for a SaaS platform supporting smart home and networking services. The position involves designing and executing manual and automated tests, maintaining test environments, and supporting development teams with feature validation. Requires experience in QA methodologies, embedded device testing, Linux environments, networking, and scripting (preferably Python). 🗂️ Requirements: 2+ years of QA experience, Knowledge of software QA methodologies and processes, Experience with embedded device testing, Proficiency with Git, Jira, Jenkins, Understanding of JSON and REST, Strong Debian/Ubuntu/Enterprise Linux foundation, Comfortable working in CLI environment, Strong knowledge of L2/L3 networking (switching, routing, protocols), Ability to read and debug in Python or other scripting languages, Fluency in English, Ability to work on-site 5 days per week in Union City, CA 📃 Skills: QA, Git, Jira, Jenkins, JSON, REST, Linux, Debian, Ubuntu, Networking, L2, L3, Switching, Routing, Python, CLI 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.Role Description:We are looking for an experienced QA engineer to help us make sure that the product we are delivering meets both our and our customers' quality expectations. The ideal candidate is a talented engineer who can show initiative, adaptability to a challenging environment, problem-solving skills, and a strong understanding of QA and test automation. Responsibilities: Preparation of feature and regression test plans. Design, implementation, execution, and maintenance of manual and automated test cases. Design and maintenance of the test environment. Review of test results, defect analysis and reporting, and verification of fixed issues. Preparation of execution reports. Supporting development teams with the testing of new features. Qualifications: 2+ years of QA experience. Analytical and problem-solving skills. Knowledge of software QA methodologies and processes. Understanding of embedded device testing. Knowledge of tools and technologies: source control (e.g., Git), defect reporting (e.g., Jira), CI (e.g., Jenkins), JSON, REST. Solid foundation with Debian/Ubuntu/Enterprise Linux. Comfortable in CLI environment. Solid foundation with networking, including strong knowledge of L2/L3 networks (switching, routing, and associated protocols). The ability to analyze and solve problems independently. Able to read and debug in Python or other scripting languages (Python preferred). Fluency in the English language. Must have: Desire to acquire new knowledge Great team player with the ability to work with minimal supervision We are unable to offer sponsorship at this time, now or in the future. Total Compensation package would include: anticipated base compensation range of $60,000.00 - $80,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life and disability insurance, plus health, dental, vision and other benefits and perks. https://www.plume.com/ An employee's base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting. This role requires someone to come into our Union City, CA test house 5 days per week.About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: Senior Technical Account Manager role focused on serving as a trusted technical and operational advisor for ISP and enterprise customers, driving deployments, platform adoption, integrations, and issue resolution within a SaaS and cloud-based environment. The position combines customer-facing technical leadership, cross-functional coordination, and deep networking expertise to ensure successful operationalization of platform capabilities at scale. It requires strong knowledge of cloud, networking, APIs, and troubleshooting tools to manage escalations and support complex technical environments. 🗂️ Requirements: Bachelor’s degree in Computer Science, Engineering, Information Systems, Telecommunications or related field, or equivalent practical experience, Experience in customer-facing technical roles (e.g., Technical Account Management, Solutions Engineering, Technical Program Management, Technical Support), Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms, Working knowledge of cloud platforms, SaaS environments, and APIs, Familiarity with networking concepts (LAN/WAN, routing, switching, WiFi, CPE/gateway technologies), Experience with technical troubleshooting tools (logs, dashboards, SSH, packet captures, monitoring platforms), Ability to manage technical escalations and coordinate cross-functional technical initiatives, Strong analytical skills and ability to interpret SQL queries and technical reports, Proficiency with collaboration tools such as Jira, Confluence, and Slack 📃 Skills: Cloud, SaaS, APIs, LAN, WAN, Routing, Switching, WiFi, CPE, SSH, SQL, Jira, Confluence, Slack, OpenSync, OpenWRT, RDK, Databricks, SageMaker, Mixpanel, CCNA, CCNP, CWNA, CWSP, AWS, PMP, ITIL 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.Overview Plume is seeking a customer-focused Sr. Technical Account Manager (TAM) to serve as a trusted technical and operational advisor for strategic ISP and Enterprise customers. This is a highly collaborative, customer-facing role that combines technical problem-solving, stakeholder management, program coordination, and operational leadership. The TAM works closely with customer technical teams as well as internal Product, Engineering, Support, and Delivery organizations to drive successful deployments, platform adoption, release management, and ongoing customer success. The ideal candidate brings strong technical aptitude, excellent communication skills, and the ability to confidently navigate both technical and business discussions. This role is best suited for someone who can effectively leverage technical teams and tools to drive outcomes, rather than functioning as a software engineer embedded within Customer Success. The TAM develops deep knowledge of customer environments, ISP operational workflows, and Plume platform capabilities, helping customers successfully adopt and operationalize Plume solutions at scale. Responsibilities Serve as the primary technical and operational point of contact for assigned customer accounts. Build trusted relationships with ISP and Enterprise technical stakeholders. Coordinate cross-functional efforts between customers and Plume Product, Engineering, Support, and Delivery teams. Drive technical issue resolution, escalation management, and follow-through to completion. Support customer onboarding, deployments, integrations, release planning, and operational readiness. Help customers successfully adopt and operationalize Plume platform capabilities and tools. Facilitate troubleshooting sessions and coordinate investigations across multiple technical teams. Analyze trends, recurring issues, and operational gaps to proactively improve customer outcomes. Assist customers with platform usage, APIs, reporting tools, dashboards, and operational workflows. Create and maintain clear customer-facing documentation, operational processes, and internal runbooks. Lead regular technical reviews, status meetings, and customer operational governance discussions. Translate customer feedback into actionable recommendations for Product and Engineering teams. Help drive alignment across internal and external stakeholders to achieve shared goals and timelines. Partner with Engineering and Support teams on complex technical escalations when needed. Contribute to the development of TAM operational processes, best practices, and customer engagement models. Qualifications Education Bachelor's degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field preferred. Equivalent practical experience will also be considered. Experience Experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Sales Engineering, Technical Program Management, Customer Success Engineering, or Technical Support. Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms preferred. Strong ability to communicate technical concepts clearly to both technical and non-technical audiences. Proven experience managing customer relationships and coordinating cross-functional technical initiatives. Experience handling technical escalations and driving issue resolution across multiple teams. Strong organizational, analytical, and project coordination skills. Comfortable operating in fast-paced environments with evolving priorities. Ability to learn new technologies and platforms quickly. Required Skills Customer & Operational Skills Excellent verbal and written communication skills. Strong stakeholder management and customer engagement abilities. Ability to independently lead customer technical discussions and operational reviews. Strong problem-solving and troubleshooting mindset. Excellent organizational and follow-through skills. Ability to manage multiple priorities and coordinate across teams effectively. Technical Skills Working knowledge of cloud platforms, SaaS environments, and APIs. Familiarity with networking concepts including LAN/WAN, routing, switching, WiFi, and CPE/gateway technologies. Experience using technical troubleshooting tools such as logs, dashboards, SSH, packet captures, or monitoring platforms. Familiarity with data analysis and reporting tools. Ability to run or interpret SQL queries and technical reports is preferred. Familiarity with Jira, Confluence, Slack, and related collaboration tools. Preferred Experience ISP or telecommunications industry experience. Vendor-side experience supporting service providers or enterprise customers. Experience with WiFi technologies (802.11 standards), gateway devices, or broadband platforms. Exposure to OpenSync, OpenWRT, RDK, or similar ecosystems. Familiarity with cloud operational tooling, dashboards, analytics platforms, or API integrations. Experience supporting customer release management or operational governance processes. Nice-to-Have Technical Skills The following are considered strong differentiators but are not required: Advanced SQL or analytics experience. Scripting or coding experience. Cloud architecture certifications or experience. Deep packet/network troubleshooting expertise. Experience with Databricks, SageMaker, Mixpanel, or similar platforms. Preferred Certifications CCNA / CCNP CWNA / CWSP AWS Certified Cloud Practitioner or Solutions Architect PMP or equivalent project/program management certification ITIL Foundation or similar operational certification The total compensation package would include an anticipated compensation range of $150,000.00 - $165,000.00, plus bonus, equity, and benefits. Benefits include: a 401 (k) plan and a company match, basic life insurance, plus unparalleled health, dental, vision, and other benefits and perks. An employee's base salary and its position within the range may depend on several factors, including job-related knowledge, education, skills, experience, and other business-related considerations. Published ranges are provided in good faith at the time of posting. #Hiring #HybridJobs #HybridWork #TechnicalAccountManager #CustomerSuccess #Telecommunications #ISP #Networking #WiFi #CloudComputing #SaaS #TechnicalLeadership #TechCareers #JoinOurTeam #FlexibleWorkAbout Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: Strategic Customer Success leadership role managing high-value ISP accounts to drive adoption, measurable value, retention, and expansion of a SaaS platform. The position focuses on executive stakeholder engagement, lifecycle ownership, and cross-functional collaboration to maximize customer outcomes. This is a non-quota, post-sales role centered on long-term growth and customer impact. 🗂️ Requirements: 10+ years in dedicated Customer Success managing strategic or enterprise accounts, Proven experience in onboarding and implementation, Experience driving adoption and usage growth, Experience demonstrating value realization and ROI, Experience managing customer health and lifecycle, Experience leading renewals and retention efforts, Deep knowledge of ISP industry and go-to-market models, Understanding of network operations and service delivery, Knowledge of wireless technologies and CPE, Understanding of AI applications in ISP operations, Experience working cross-functionally with Sales, Product, and Engineering, Strong stakeholder management including executive engagement, Data-driven and analytical approach, Bachelor’s degree or equivalent experience 📃 Skills: SaaS, WiFi, AI, MachineLearning, Wireless, CPE, OpenSync, Cloud, Networking, DataAnalysis, ROI, CustomerLifecycle 🏢 Description: Customer Success Director (Strategic Accounts) Plume operates a recurring revenue model where long-term growth depends on ISP customers realizing measurable, sustained value from our platform. Customer Success is therefore a core driver of retention, expansion, and profitability. We are seeking a Customer Success Director (Strategic Accounts) to own a portfolio of high-value ISP customers and drive adoption, value realization, retention, and expansion. This is a post-sales, non-quota-carrying role focused on maximizing customer outcomes while partnering closely with Sales on growth opportunities. We are specifically looking for candidates whose career has been rooted in Customer Success. You will act as a trusted advisor to executive stakeholders, aligning the platform to customer business goals and ensuring measurable impact across growth, churn reduction, cost efficiency, and customer experience. What You'll Do Own Customer Outcomes Across a Strategic Portfolio Manage a portfolio of strategic ISP customers (defined as a set of named, high-value accounts with long-term revenue and growth potential). Own onboarding, adoption, value realization, and customer health across the full customer lifecycle. Develop deep understanding of each customer's business model, GTM strategy, and success metrics. Lead Executive Business Reviews (EBRs) focused on outcomes, ROI, and forward strategy. Act as a trusted advisor, guiding customers on best practices across product, operations, and go-to-market. Drive renewals and retention, proactively identifying and mitigating churn risk. Partner with Sales to identify expansion opportunities (cross-sell/upsell), while remaining non-quota carrying. Scale and Improve Customer Success Contribute to building and scaling the Customer Success function. Identify opportunities to improve customer journeys, playbooks, tooling, and engagement models. Analyze trends across accounts to inform repeatable best practices and strategic insights. Help define and standardize the Customer Success methodology. Drive Cross-Functional Alignment & Advocacy Partner with Product, Sales, Marketing, and Technical teams to deliver unified customer outcomes. Advocate for customers internally and influence product roadmap through structured feedback. Support customer advocacy programs (case studies, references, success stories). Engage leadership on strategic accounts, escalations, and performance metrics. Required Experience & Skills 10+ years of experience in a dedicated Customer Success function managing strategic or enterprise accounts. Proven experience across key Customer Success functions: onboarding & implementation; adoption & usage growth; value realization & ROI articulation; customer health & lifecycle management; renewals & retention. Deep knowledge of the ISP (Internet Service Provider) industry, including go-to-market models and growth drivers, network operations and service delivery, customer support models, wireless technologies and CPE, and emerging applications of AI in ISP operations. Strong commercial acumen with ability to balance customer value and business outcomes. Skilled in stakeholder management, including executive-level engagement. Experience working cross-functionally with Sales, Product, and Engineering teams. Analytical and structured thinker with a data-driven approach to customer outcomes. Excellent communication and presentation skills. Bachelor's degree (or equivalent experience). Total Compensation & Benefits Anticipated base compensation of $160,000.00 + bonus + equity + benefits. Benefits include a 401k plan and company match, basic life insurance, and health, dental, vision, and other benefits and perks. Base salary may depend on job-related knowledge, education, skills, experience, and other business-related considerations.

🏢 Summary: System QA Intern role focused on supporting manual and automated testing, regression planning, defect analysis, and test environment maintenance in a fast-paced SaaS and smart-home technology environment. The position offers hands-on experience in quality assurance, automation, and collaboration with development teams. On-site presence in Union City, CA is required five days per week. 🗂️ Requirements: Pursuing or recently completed degree in Computer Science, Engineering, or related field, Understanding of software QA methodologies and processes, Fluency in English, Ability to work on-site in Union City, CA five days per week, Strong collaboration and initiative skills 📃 Skills: QA, Python, Git, Jira, CLI, Networking 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. Role Description: We are looking for a System QA Intern to join our team and help ensure that the products we deliver meet both our and our customers' quality expectations. This is a great opportunity for someone who is eager to learn, enjoys problem-solving, and wants to gain hands-on experience in quality assurance and test automation in a fast-paced environment. Responsibilities: - Assist in the preparation of feature and regression test plans - Support the design, implementation, and execution of manual and automated test cases - Help maintain and improve the test environment - Review test results, assist with defect analysis and reporting, and verify fixed issues - Help prepare execution reports - Collaborate with development teams to support testing of new features Qualifications: - Currently pursuing or recently completed a degree in Computer Science, Engineering, or a related technical field - Basic understanding of software QA methodologies and processes - Familiarity with tools such as Git, Jira, or similar is a plus - Exposure to Python or other scripting languages is a plus - Basic knowledge of networking concepts is a plus - Comfortable working in a CLI environment is a plus - Fluency in the English language Must Have: - A strong desire to learn and grow - Great team player who can collaborate effectively and take initiative - Eagerness to tackle new challenges in a dynamic environment Please note that we are unable to offer visa sponsorship now or in the future. The anticipated hourly rate for this position is $25.00 – $35.00. This role requires someone to come into our Union City, CA test house 5 days per week.

🏢 Summary: High-impact Staff Engineer (P5) role focused on re-architecting and scaling a core SaaS platform from 100M to 10B+ rows. The position centers on designing distributed systems, leading a shift to microservices, and setting architectural standards for a multi-product ecosystem. This is a highly autonomous role driving platform evolution, scalability, performance, and security. 🗂️ Requirements: Expert-level Python and Django knowledge, Proven experience building platforms or infrastructure, Experience with massive datasets (1B+ rows), Strong background in distributed systems design, Experience designing and implementing microservices architectures, Demonstrated performance optimization expertise, Ability to independently design and deliver complex technical solutions 📃 Skills: Python, Django, Microservices, DistributedSystems, Architecture, Scalability, PerformanceOptimization, AWS, InfrastructureAsCode 🏢 Description: Position: Staff Engineer (P5) Working model: Remore Employment form: B2B We are partnering with a fast-growing, venture-backed SaaS company that is revolutionizing the Sales Performance Management space. As we scale from mid-market to enterprise, we are looking for a Staff Engineer (P5) to join the Platform Pillar. This is a high-impact role for a true “Platform Builder” who thrives on architecture and solving complex scalability challenges. The Role & Opportunity You will be a key architect of the core platform. We are not looking for a product-focused developer, but a systems thinker who will build the foundation upon which all our products sit. The current platform handles 100M rows, and they are gearing up for a 10x scale to 10B rows. Re-architecturing has just begun and you will be a primary driver of this transformation. This role requires high autonomy—you will be expected to identify problems, design technical solutions, and execute without “hand-holding.” Key Responsibilities Platform Evolution: Build and scale the core platform infrastructure to support high-volume data (10B+ rows). Architecture & Principles: Set the technical standards and architectural direction for the platform pillar. Focus on high-level design and robust principles. Microservices Shift: Lead the transition from a single-product architecture into a robust microservices and multi-product ecosystem. Autonomy: Take full ownership of complex technical problems, from discovery to implementation. Mentorship & Impact: Influence engineering standards across the entire organization, ensuring high performance and security. Requirements Deep Backend Expertise: Expert-level Python and Django knowledge. (FE matters very little in this role). Platform Builder Mindset: Proven track record of building platforms, internal tools, or infrastructure. Scale Experience: Experience working with massive data sets (dealing with 1B+ rows) and performance optimization. Architecture Heavy: Ability to design distributed systems and microservices at scale. Ownership: A history of being autonomous and delivering solutions to complex problems without supervision. Nice to have Experience from a single-product company that successfully shifted into microservices and a multi-product environment. Experience with AWS architecture and infrastructure-as-code. The Offer Base Compensation: Up to 150,000 USD annually (B2B) Equities: Significant stock option package. Unlimited PTO: We value results over hours. Hardware: Latest Apple hardware (MacBook Pro). Well-being: Quarterly mental health days and work anniversary stipends. Remote-first: Fully remote culture with a multicultural team.

🏢 Summary: Platform & Tooling Engineer role focused on building and owning internal platforms that automate image lifecycles, documentation systems, and developer tooling within a Kubernetes-based ecosystem. The position centers on process automation, cross-team integration, and full lifecycle management of internal tools to enhance developer experience. It requires strong hands-on development and DevOps collaboration in modern cloud-native environments. 🗂️ Requirements: 5+ years hands-on programming experience, .NET or Python proficiency, Strong knowledge of Kubernetes fundamentals, Strong experience with Docker and containerized environments, Understanding of Infrastructure as Code, Understanding of GitOps concepts, Experience with Prometheus and Grafana, Experience deploying and managing tools in Kubernetes environments, Ability to automate manual workflows, Experience using AI engineering tools (Claude, Copilot) 📃 Skills: Kubernetes, Docker, .NET, Python, GitOps, IaC, Prometheus, Grafana, Claude, Copilot 🏢 Description: Our mission is to provide innovative services critical to society, unlocking a cleaner, better and more profitable future. Working towards this goal, Volue has become a leading technology supplier and enabler of the green transition, helping energy companies simplify and optimize everyday operations. Platform & Tooling Engineer We are looking for an engineer to take ownership of our internal ecosystem from automated image lifecycles to developer documentation platforms. You won't just be closing tickets; you'll be building "products within the product" that empower our teams and customers. Key Responsibilities Automated Image Lifecycle: Own and evolve specialized platforms for automated image creation and distribution. DevEx & Documentation: Design and maintain high-impact systems, including automated documentation portals and self-service tools. Process Automation: Identify manual workflows across teams, standardizing and automating them into the Platform ecosystem. Internal Tooling Ownership: Manage the full lifecycle of existing tools—from deep-dive debugging to scaling and feature development. Cross-Team Integration: Act as a bridge, helping product teams migrate local processes into shared, robust platform services. DevOps Collaboration: Partner with the DevOps team to deploy and manage tools within K8s-based environments. AI-First Engineering: Use AI tools (Claude Code, Copilot) to accelerate system understanding, documentation, and code quality. Core Mindset Analytical Thinking: Ability to "connect the dots" within complex distributed systems. Full Ownership: You take responsibility for making systems work, not just implementing tickets. Curiosity: A natural drive to learn domain-specific systems and stay ahead of technical trends. Collaboration: Comfortable working across multiple teams and technical boundaries. Technical Background Expected: 5+ years Hands-on programming & development experience (preferably .NET or Python) Kubernetes Fundamentals: Deployments, services, configmaps, ingress, etc. Containers: Strong familiarity with Docker and containerized environments. Modern Delivery: Understanding of Infrastructure as Code and GitOps concepts. Observability: Basic experience with Prometheus, Grafana, and alerting systems. Nice to have: Security & Auth: Experience with OIDC, OAuth2, reverse proxies, and TLS/Certificates. Architecture: Understanding of messaging systems (queues), distributed patterns, and SaaS multi-instance architectures. AI-First Mindset: Strong hands-on experience with AI tools (Claude Code, GitHub Copilot, etc.) to improve engineering workflows.' Reasons to join Volue team and what we offer: Large degree of influence in shaping & developing the role further Great colleagues in one of Europe’s most exciting green tech companies with innovative and international work environment Flexible working hours  & competitive compensation package We are looking to hire for Volue office in Gdańsk (Poland), Munich (Germany) or Vienna (Austria) but will be ready to consider other locations for the right candidate. In Volue, we cherish each employee’s competence, ideas and personality. Let your skills and talent be a part of our team – and let us leave our mark on the world together! Company Culture In Volue, we believe that in order to be a successful company, we need to bring everyone to the table. We look at diversity as a competitive advantage. A diverse workforce enables better decision-making and creates more value. By inclusion, we refer to the sense of belonging and being part of a community at work. We want the people of Volue to feel welcome, valued and not least encouraged to bring their whole, unique selves to work. Volue is about people. From staff to client, people are at the center of all our operations, and we always strive for a flat structure where everyone feels included, appreciated and recognized for their individual efforts. Or as we call it "ONE Volue". We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background or religious beliefs.

🏢 Summary: Engineering role focused on owning and evolving internal platform and tooling ecosystem, including automated image lifecycle, developer documentation systems, and process automation within a Kubernetes-based environment. The position emphasizes building scalable internal products, integrating cross-team workflows, and collaborating with DevOps to deliver robust shared services. Strong focus on modern DevOps practices and AI-assisted engineering workflows. 🗂️ Requirements: 5+ years hands-on programming experience, .NET or Python proficiency, Experience with Kubernetes (deployments, services, configmaps, ingress), Strong knowledge of Docker and containerization, Understanding of Infrastructure as Code, Knowledge of GitOps practices, Experience with Prometheus, Experience with Grafana, Experience using AI coding tools (e.g., Claude Code, GitHub Copilot) 📃 Skills: .NET, Python, Kubernetes, Docker, IaC, GitOps, Prometheus, Grafana, OIDC, OAuth2, TLS, Queues, Copilot, Claude 🏢 Description: Our mission is to provide innovative services critical to society, unlocking a cleaner, better and more profitable future. Working towards this goal, Volue has become a leading technology supplier and enabler of the green transition, helping energy companies simplify and optimize everyday operations. Platform & Tooling Engineer We are looking for an engineer to take ownership of our internal ecosystem from automated image lifecycles to developer documentation platforms. You won't just be closing tickets; you'll be building "products within the product" that empower our teams and customers. Key Responsibilities Automated Image Lifecycle: Own and evolve specialized platforms for automated image creation and distribution. DevEx & Documentation: Design and maintain high-impact systems, including automated documentation portals and self-service tools. Process Automation: Identify manual workflows across teams, standardizing and automating them into the Platform ecosystem. Internal Tooling Ownership: Manage the full lifecycle of existing tools—from deep-dive debugging to scaling and feature development. Cross-Team Integration: Act as a bridge, helping product teams migrate local processes into shared, robust platform services. DevOps Collaboration: Partner with the DevOps team to deploy and manage tools within K8s-based environments. AI-First Engineering: Use AI tools (Claude Code, Copilot) to accelerate system understanding, documentation, and code quality. Core Mindset Analytical Thinking: Ability to "connect the dots" within complex distributed systems. Full Ownership: You take responsibility for making systems work, not just implementing tickets. Curiosity: A natural drive to learn domain-specific systems and stay ahead of technical trends. Collaboration: Comfortable working across multiple teams and technical boundaries. Technical Background Expected: 5+ years Hands-on programming & development experience (preferably .NET or Python) Kubernetes Fundamentals: Deployments, services, configmaps, ingress, etc. Containers: Strong familiarity with Docker and containerized environments. Modern Delivery: Understanding of Infrastructure as Code and GitOps concepts. Observability: Basic experience with Prometheus, Grafana, and alerting systems. Nice to have: Security & Auth: Experience with OIDC, OAuth2, reverse proxies, and TLS/Certificates. Architecture: Understanding of messaging systems (queues), distributed patterns, and SaaS multi-instance architectures. AI-First Mindset: Strong hands-on experience with AI tools (Claude Code, GitHub Copilot, etc.) to improve engineering workflows.' Reasons to join Volue team and what we offer: Large degree of influence in shaping & developing the role further Great colleagues in one of Europe’s most exciting green tech companies with innovative and international work environment Flexible working hours  & competitive compensation package We are looking to hire for Volue office in Gdańsk (Poland), Munich (Germany) or Vienna (Austria) but will be ready to consider other locations for the right candidate. In Volue, we cherish each employee’s competence, ideas and personality. Let your skills and talent be a part of our team – and let us leave our mark on the world together! Company Culture In Volue, we believe that in order to be a successful company, we need to bring everyone to the table. We look at diversity as a competitive advantage. A diverse workforce enables better decision-making and creates more value. By inclusion, we refer to the sense of belonging and being part of a community at work. We want the people of Volue to feel welcome, valued and not least encouraged to bring their whole, unique selves to work. Volue is about people. From staff to client, people are at the center of all our operations, and we always strive for a flat structure where everyone feels included, appreciated and recognized for their individual efforts. Or as we call it "ONE Volue". We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background or religious beliefs.

🏢 Summary: Strategic Technical Product Manager (Data & AI) role owning the roadmap for customer-facing AI/ML models and data products in a SaaS environment. You will partner with executive clients to co-develop predictive features, translate business problems into technical specifications, and launch high-impact analytics solutions. This role sits at the intersection of data science, engineering, and go-to-market execution, driving measurable ARR growth. 🗂️ Requirements: 3+ years experience in Product Management, Data Analytics, or Data Engineering, Strong SQL skills (joins, aggregations), Experience with modern BI platforms (Sigma, Tableau, or Looker), Ability to translate business problems into technical data requirements, Experience working with AI/ML models or advanced analytics features, Strong understanding of SaaS product metrics and customer ROI 📃 Skills: SQL, Sigma, Tableau, Looker, Snowflake, DBT, Fivetran, Python, R, AI, ML, SaaS, Analytics, Data, Visualization 🏢 Description: We aren’t just looking for someone to manage a backlog; we’re looking for the founding architect of our customer-facing data and AI strategy. As a Technical Product Manager (Data & AI), you will sit at the intersection of Data Science, Engineering, and customer-facing value. This is a highly visible, strategic role where you’ll partner directly with executive-level clients to co-develop predictive models, analytical features, and SaaS data products. WHAT YOU'LL DO Shape the AI & Data Vision - Own the predictive roadmap for external AI/ML models, advanced analytics features, and data products - Co-innovate with strategic customers and design partners to validate ideas and uncover user needs - Partner with UX and Data Science to translate complex algorithms into intuitive data visualizations and impactful demos Execute & Ship with Impact - Translate customer business problems into technical specifications, transformation logic, and data requirements - Collaborate with Product Marketing and Sales to launch features that drive adoption, retention, and ARR expansion - Use data analysis to validate assumptions and test product hypotheses before development WHAT YOU’LL BRING - 3+ years of experience in Product Management, Data Analytics, or Data Engineering - Strong business and product acumen with ability to connect technical features to customer ROI - SQL fluency, including writing joins and aggregations - Experience with modern BI platforms such as Sigma, Tableau, or Looker - Ability to communicate effectively with executive clients, sales teams, engineers, and data scientists NICE TO HAVE - Experience with modern data stack tools such as Snowflake, DBT, Fivetran, and Sigma - Familiarity with Python or R for lightweight data analysis - Exposure to machine learning lifecycle or productionized models - Experience in complex B2B SaaS industries BENEFITS - Health and dental insurance - 401k with company match - Flexible Time Off or generous PTO plan - Paid holidays and up to 4 weeks paid bonding leave - Tuition reimbursement - Employee Assistance Program - 24/7 virtual medical care access

🏢 Summary: Senior full-stack product engineering role focused on building and owning AI-native web product experiences end-to-end across frontend and backend. The position involves shipping production-ready features, designing APIs and data flows, improving usability and reliability, and using AI tools daily in a fast-growing engineering environment. The role is office-based in Warsaw and offers strong ownership, modern tooling, and participation in AI-powered product development. 🗂️ Requirements: Senior-level experience shipping production web products, Strong React skills, Strong TypeScript skills, Backend API design and implementation experience, Experience building backend logic and data flows, Ability to work across frontend and backend, Security-conscious engineering approach, Experience collaborating with product and design teams, Daily use of AI tools in engineering workflows, Clear technical communication 📃 Skills: React, TypeScript, Python, Node.js, APIs, AI, Codex, Claude, GitHub, Copilot 🏢 Description: About Shelf The enterprise is going agentic and we are creating a unique operating system for an automated future. Most AI agents break the moment they hit real business complexity. That’s why we built a platform that models a company's policies, workflows, and operational logic into an AI Data Model. Shelf enables AI Agents to reliably reason and deliver precise and reliable outcomes at scale. We already have what most AI startups are still trying to earn: Enterprise customers such as Glovo, Nespresso, and HelloFresh, real production data, and tens of thousands of users. Customers trust us with operational knowledge: Our platform is highly reliable and secure with SOC2, HIPAA-ready security practices, and mature integrations in place. Job Description This role is for a senior full-stack product engineer who can design and own business-critical product experiences end-to-end. We want someone who is strong technically, has sharp product judgment, communicates clearly, and has the taste to make user experiences and systems simpler, safer, and easier to evolve over time. Expect real ownership from problem discovery through frontend, backend, release, and production quality. The team is small enough for engineers to make real decisions. Career growth comes from ownership. Titles matter less than the scope you can carry. The people who grow fastest take responsibility for larger product areas, drive customer outcomes, and strive to develop better engineering practices. You solve ambiguous product problems by understanding the customer need, shaping the right technical and UX approach, then shipping, iterating, and keeping it healthy in production. We build AI-native. Engineers use Codex, Claude Code, and agents they build themselves. We invest in harness engineering through skills, CLIs, logs, traces, and orchestration. This is a role for someone in a high-growth chapter of their career, who wants to do the best work of their life, learn fast, and win as part of a team going all-in on a hard mission. Location – Warsaw, work from the office. What You Will Own Build and ship user-facing product features across frontend and backend boundaries Turn rough product goals into practical solutions with good scope, sensible trade-offs, and strong execution Work comfortably in UI, application logic, APIs, and data flows rather than stopping at team boundaries Partner closely with product and design while still being able to move when the spec is incomplete Improve usability, clarity, performance, and reliability, not just feature completeness Instrument what you ship so we can learn from production behavior and iterate quickly Use AI tools daily to move faster and help improve internal workflows, tooling, and engineering leverage Keep the bar high on code quality, testing, and ownership after launch What Strong Performance Looks Like You can take a vague product problem and turn it into a shipped, well-reasoned solution Your features feel coherent end-to-end because you care about both implementation and product quality You do not treat frontend and backend as separate worlds; you use both to solve the actual problem You bring momentum. Work moves because you are on it What We Are Looking For Strong senior-level experience shipping production web products Strong frontend ability with React and TypeScript or an equivalent modern web stack Real backend ability. You do not need to be backend-only, but you can design and ship APIs, backend logic, and data flows when the product needs it Strong product sense. You notice awkward flows, weak defaults, and unnecessary complexity, and you improve them Good judgment about scope, iteration, and technical trade-offs A security-conscious approach to engineering: you handle sensitive data carefully and think about the security implications of what you ship Clear communication and comfort working across engineering, product, and design AI-native working style. You already use AI tools as part of daily implementation and problem solving, and you are excited to improve how engineering work gets done Strong Plus Experience with AI-powered product experiences such as chat, search, recommendations, workflows, or agent-like systems Experience with Python, Node.js, or both on the backend Experience owning product areas with limited oversight Strong feel for performance, accessibility, and production quality in complex web applications How We Evaluate Fit We care more about end-to-end ownership, product sense, and the ability to ship meaningful work than a perfect match to every framework on paper. If you are the kind of engineer who can make a product better from multiple angles, we want to talk. What Shelf Offers B2B contract. Company Stock Options. Hardware: MacBook Pro. Modern technical stack . Develop open-source software . GitHub Copilot subscription. A strong AI-native engineering environment with modern tools and room to experiment, including Claude Code, OpenAI Codex, and GitHub Copilot. Why Shelf Becoming one of the defining companies of the AI age is a hard plan, and our leadership team has the rare mix of deep AI, knowledge-management, and enterprise SaaS experience to actually execute it We have raised over $60 million in funding; our investors include Tiger Global, Insight Partners, Base10, and others Recognized by Gartner as a Cool Vendor, with high-velocity growth powered by the most innovative product in our category We love our customers and our customers love us. Ask a Shelf customer why, and they'll tell you it's our innovative capabilities and rock-solid reliability, that they enjoy working with our people, and most of all, the improvements they see in their business KPIs We're building fast across three hubs: our New York HQ and our Product and Engineering centers in Warsaw and Lviv