Senior Wireless Firmware Engineer

🏢 Summary: Senior technical product leadership role owning the vision, strategy, and execution of an API gateway platform and external developer ecosystem for connected home and ISP solutions, with deep focus on WiFi standards, broadband protocols, and data models. The role drives roadmap for USP (TR-369) and TR-181 interfaces, represents the company in standards bodies, and builds scalable developer programs and tooling for large-scale integrations. It combines platform product management, protocol expertise, and developer advocacy at enterprise scale. 🗂️ Requirements: BS/MS/PhD in Computer Science, Engineering, Telecommunications or related field, 8+ years in technical product management, platform engineering, or developer relations in broadband/telecommunications/connected-home industry, Strong knowledge of USP (TR-369), TR-069, and TR-181 data models, Experience authoring, extending, or reviewing data model schema definitions, Hands-on experience with API gateway platforms and RESTful and event-driven API design, Experience with developer tooling such as OpenAPI/Swagger and Postman, Proficiency with git-based workflows and configuration-as-code patterns, Active participation in standards bodies (BBF, IETF, IEEE or similar), Experience building or scaling external developer ecosystems or API platforms, In-depth knowledge of WiFi standards (802.11a/b/g/n/ac/ax/be), RF fundamentals, roaming, mesh, band steering, QoS, Current CWNA certification, Ability to work without sponsorship 📃 Skills: USP, TR-369, TR-069, TR-181, WiFi, 802.11, RF, Mesh, QoS, API, REST, OpenAPI, Swagger, Postman, Git, CI/CD, Chef, Ansible, Jira, Confluence, BBF, IETF, IEEE, CWNA, CWSP, CWDP, CWAP, CWNE, AI 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.Role Description: As Staff Product Manager, API & Developer Ecosystem, you will own the vision, strategy, and success of Plume's API gateway platform and the developer ecosystem built on top of it.This includes defining and driving the roadmap for USP (TR-369) and TR-181 data model–based interfaces, API gateway architecture, and the tooling that enables ISP and third-party developers to build, test, and deploy integrations at scale across millions of connected homes. You'll be equal parts WiFi domain expert, standards authority, platform product leader, and developer advocate—someone who can author and review data model schemas, shape git-based cookbook workflows for partner onboarding, and rally cross-functional teams to deliver world-class developer experiences. You'll be the founding force behind Plume's external developer ecosystem, establishing the programs, documentation, and community that turn our API gateway into an open platform ISPs and their technology partners build on. This is a high-visibility, high-impact role for a technical product leader who bridges deep WiFi, protocol, and data-model expertise with the ability to build thriving developer communities—someone equally comfortable analyzing 802.11 roaming behavior, debating USP message semantics in a BBF working group, and presenting a platform go-to-market strategy to executives. Responsibilities: Drive forward the API Gateway & Data Model Roadmap: define and prioritize the product roadmap for Plume's API gateway, USP (TR-369) controller interfaces, and TR-181 data model extensions, aligning with company strategy and ISP partner needs. Build the Developer Ecosystem: establish and grow an external developer program from the ground up—including developer portals, documentation, sandbox environments, sample cookbooks, and community engagement—to drive third-party adoption of Plume's platform APIs. Drive Standards & Data Schema Design: represent Plume in Broadband Forum (BBF) and related standards bodies; author, review, and extend TR-181 data model objects and USP protocol specifications to meet product and partner requirements. Lead Cross-Functional Collaboration: partner with engineering, firmware, cloud platform, marketing, sales, and customer success teams to deliver cohesive API products and developer tools. Champion the Voice of the Customer & Partner: ensure ISP operator needs, developer pain points, and partner integration requirements are at the heart of every platform decision. Measure, Learn & Adapt: define API adoption metrics, developer engagement KPIs, and integration success criteria; use data-driven insights to iterate on the platform and ecosystem strategy. Qualifications: BS/MS/PhD in Computer Science, Engineering, Telecommunications, or related field. 8+ years in technical product management, platform engineering, or developer relations roles within the broadband, telecommunications, or connected-home industry. Strong working knowledge of USP (TR-369), TR-069, and TR-181 data models—including experience authoring, extending, or reviewing data model schema definitions. Hands-on experience with API gateway platforms, RESTful and event-driven API design, and developer tooling (OpenAPI/Swagger, Postman, developer portals). Proficiency with git-based workflows, configuration-as-code patterns, and cookbook/recipe-style integration templates (e.g., Chef, Ansible, or custom git-managedcookbooks). Previous active participation in a standards body or alliance (BBF, IETF, IEEE, or similar); experience contributing to or editing published specifications is strongly preferred. Experience building or scaling a developer ecosystem, partner program, or external API platform for a B2B or infrastructure product. In-depth knowledge of WiFi technologies and standards (802.11a/b/g/n/ac/ax/be), including RF fundamentals, roaming, mesh networking, band steering, and QoS mechanisms. Ability to serve as a resident WiFi subject-matter expert within the organization. Current CWNA (Certified Wireless Network Administrator) certification required; CWSP, CWDP, CWAP, or CWNE certification strongly preferred. Experience & Skills: Demonstrated success defining product vision, setting strategy, and driving execution across the full product lifecycle for platform or API products. Deep technical acumen spanning WiFi (802.11 standards, RF design, mesh architectures) and broadband protocols, with the ability to read and write data model schemas, discuss API architecture and protocol tradeoffs with engineering, and contribute hands-on to specification documents. Proven ability to establish developer programs from scratch: writing technical documentation, creating quickstart guides and cookbooks, and building feedback loops with an external developer community. Effective communicator with demonstrated ability to influence at all levels of the organization, present to leadership, and serve as the external evangelist for the platform. Proficiency in Jira, Confluence, git (including branching strategies, pull-request workflows, and CI/CD pipelines), and other product development tools. Proven ability to operate and lead in agile environments with experience in iterative development, backlog prioritization, and rapid prototyping. Demonstrated ability to leverage modern AI tools and rapid prototyping platforms (ChatGPT, Perplexity, Replit, Cursor, etc.) to accelerate product discovery and developer experience innovation. Experience managing platform products at large scale, including API versioning, backward compatibility, rate limiting, and ensuring performance, reliability, and security for enterprise customers and their developer communities. We are unable to offer sponsorship at this time. Total Compensation package would include: anticipated base compensation range of $159,000.00 - $185,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details. An employee's base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.#RemoteWork #LI-Remote #WorkFromHome #RemoteJob #WFHAbout Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: On-site QA Engineer role focused on ensuring product quality for a SaaS platform supporting smart home and networking services. The position involves designing and executing manual and automated tests, maintaining test environments, and supporting development teams with feature validation. Requires experience in QA methodologies, embedded device testing, Linux environments, networking, and scripting (preferably Python). 🗂️ Requirements: 2+ years of QA experience, Knowledge of software QA methodologies and processes, Experience with embedded device testing, Proficiency with Git, Jira, Jenkins, Understanding of JSON and REST, Strong Debian/Ubuntu/Enterprise Linux foundation, Comfortable working in CLI environment, Strong knowledge of L2/L3 networking (switching, routing, protocols), Ability to read and debug in Python or other scripting languages, Fluency in English, Ability to work on-site 5 days per week in Union City, CA 📃 Skills: QA, Git, Jira, Jenkins, JSON, REST, Linux, Debian, Ubuntu, Networking, L2, L3, Switching, Routing, Python, CLI 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.Role Description:We are looking for an experienced QA engineer to help us make sure that the product we are delivering meets both our and our customers' quality expectations. The ideal candidate is a talented engineer who can show initiative, adaptability to a challenging environment, problem-solving skills, and a strong understanding of QA and test automation. Responsibilities: Preparation of feature and regression test plans. Design, implementation, execution, and maintenance of manual and automated test cases. Design and maintenance of the test environment. Review of test results, defect analysis and reporting, and verification of fixed issues. Preparation of execution reports. Supporting development teams with the testing of new features. Qualifications: 2+ years of QA experience. Analytical and problem-solving skills. Knowledge of software QA methodologies and processes. Understanding of embedded device testing. Knowledge of tools and technologies: source control (e.g., Git), defect reporting (e.g., Jira), CI (e.g., Jenkins), JSON, REST. Solid foundation with Debian/Ubuntu/Enterprise Linux. Comfortable in CLI environment. Solid foundation with networking, including strong knowledge of L2/L3 networks (switching, routing, and associated protocols). The ability to analyze and solve problems independently. Able to read and debug in Python or other scripting languages (Python preferred). Fluency in the English language. Must have: Desire to acquire new knowledge Great team player with the ability to work with minimal supervision We are unable to offer sponsorship at this time, now or in the future. Total Compensation package would include: anticipated base compensation range of $60,000.00 - $80,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life and disability insurance, plus health, dental, vision and other benefits and perks. https://www.plume.com/ An employee's base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting. This role requires someone to come into our Union City, CA test house 5 days per week.About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: System QA Intern role focused on supporting manual and automated testing, regression planning, defect analysis, and test environment maintenance in a fast-paced SaaS and smart-home technology environment. The position offers hands-on experience in quality assurance, automation, and collaboration with development teams. On-site presence in Union City, CA is required five days per week. 🗂️ Requirements: Pursuing or recently completed degree in Computer Science, Engineering, or related field, Understanding of software QA methodologies and processes, Fluency in English, Ability to work on-site in Union City, CA five days per week, Strong collaboration and initiative skills 📃 Skills: QA, Python, Git, Jira, CLI, Networking 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. Role Description: We are looking for a System QA Intern to join our team and help ensure that the products we deliver meet both our and our customers' quality expectations. This is a great opportunity for someone who is eager to learn, enjoys problem-solving, and wants to gain hands-on experience in quality assurance and test automation in a fast-paced environment. Responsibilities: - Assist in the preparation of feature and regression test plans - Support the design, implementation, and execution of manual and automated test cases - Help maintain and improve the test environment - Review test results, assist with defect analysis and reporting, and verify fixed issues - Help prepare execution reports - Collaborate with development teams to support testing of new features Qualifications: - Currently pursuing or recently completed a degree in Computer Science, Engineering, or a related technical field - Basic understanding of software QA methodologies and processes - Familiarity with tools such as Git, Jira, or similar is a plus - Exposure to Python or other scripting languages is a plus - Basic knowledge of networking concepts is a plus - Comfortable working in a CLI environment is a plus - Fluency in the English language Must Have: - A strong desire to learn and grow - Great team player who can collaborate effectively and take initiative - Eagerness to tackle new challenges in a dynamic environment Please note that we are unable to offer visa sponsorship now or in the future. The anticipated hourly rate for this position is $25.00 – $35.00. This role requires someone to come into our Union City, CA test house 5 days per week.

🏢 Summary: Senior Technical Account Manager role focused on serving as a trusted technical and operational advisor for ISP and enterprise customers, driving deployments, platform adoption, integrations, and issue resolution within a SaaS and cloud-based environment. The position combines customer-facing technical leadership, cross-functional coordination, and deep networking expertise to ensure successful operationalization of platform capabilities at scale. It requires strong knowledge of cloud, networking, APIs, and troubleshooting tools to manage escalations and support complex technical environments. 🗂️ Requirements: Bachelor’s degree in Computer Science, Engineering, Information Systems, Telecommunications or related field, or equivalent practical experience, Experience in customer-facing technical roles (e.g., Technical Account Management, Solutions Engineering, Technical Program Management, Technical Support), Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms, Working knowledge of cloud platforms, SaaS environments, and APIs, Familiarity with networking concepts (LAN/WAN, routing, switching, WiFi, CPE/gateway technologies), Experience with technical troubleshooting tools (logs, dashboards, SSH, packet captures, monitoring platforms), Ability to manage technical escalations and coordinate cross-functional technical initiatives, Strong analytical skills and ability to interpret SQL queries and technical reports, Proficiency with collaboration tools such as Jira, Confluence, and Slack 📃 Skills: Cloud, SaaS, APIs, LAN, WAN, Routing, Switching, WiFi, CPE, SSH, SQL, Jira, Confluence, Slack, OpenSync, OpenWRT, RDK, Databricks, SageMaker, Mixpanel, CCNA, CCNP, CWNA, CWSP, AWS, PMP, ITIL 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.Overview Plume is seeking a customer-focused Sr. Technical Account Manager (TAM) to serve as a trusted technical and operational advisor for strategic ISP and Enterprise customers. This is a highly collaborative, customer-facing role that combines technical problem-solving, stakeholder management, program coordination, and operational leadership. The TAM works closely with customer technical teams as well as internal Product, Engineering, Support, and Delivery organizations to drive successful deployments, platform adoption, release management, and ongoing customer success. The ideal candidate brings strong technical aptitude, excellent communication skills, and the ability to confidently navigate both technical and business discussions. This role is best suited for someone who can effectively leverage technical teams and tools to drive outcomes, rather than functioning as a software engineer embedded within Customer Success. The TAM develops deep knowledge of customer environments, ISP operational workflows, and Plume platform capabilities, helping customers successfully adopt and operationalize Plume solutions at scale. Responsibilities Serve as the primary technical and operational point of contact for assigned customer accounts. Build trusted relationships with ISP and Enterprise technical stakeholders. Coordinate cross-functional efforts between customers and Plume Product, Engineering, Support, and Delivery teams. Drive technical issue resolution, escalation management, and follow-through to completion. Support customer onboarding, deployments, integrations, release planning, and operational readiness. Help customers successfully adopt and operationalize Plume platform capabilities and tools. Facilitate troubleshooting sessions and coordinate investigations across multiple technical teams. Analyze trends, recurring issues, and operational gaps to proactively improve customer outcomes. Assist customers with platform usage, APIs, reporting tools, dashboards, and operational workflows. Create and maintain clear customer-facing documentation, operational processes, and internal runbooks. Lead regular technical reviews, status meetings, and customer operational governance discussions. Translate customer feedback into actionable recommendations for Product and Engineering teams. Help drive alignment across internal and external stakeholders to achieve shared goals and timelines. Partner with Engineering and Support teams on complex technical escalations when needed. Contribute to the development of TAM operational processes, best practices, and customer engagement models. Qualifications Education Bachelor's degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field preferred. Equivalent practical experience will also be considered. Experience Experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Sales Engineering, Technical Program Management, Customer Success Engineering, or Technical Support. Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms preferred. Strong ability to communicate technical concepts clearly to both technical and non-technical audiences. Proven experience managing customer relationships and coordinating cross-functional technical initiatives. Experience handling technical escalations and driving issue resolution across multiple teams. Strong organizational, analytical, and project coordination skills. Comfortable operating in fast-paced environments with evolving priorities. Ability to learn new technologies and platforms quickly. Required Skills Customer & Operational Skills Excellent verbal and written communication skills. Strong stakeholder management and customer engagement abilities. Ability to independently lead customer technical discussions and operational reviews. Strong problem-solving and troubleshooting mindset. Excellent organizational and follow-through skills. Ability to manage multiple priorities and coordinate across teams effectively. Technical Skills Working knowledge of cloud platforms, SaaS environments, and APIs. Familiarity with networking concepts including LAN/WAN, routing, switching, WiFi, and CPE/gateway technologies. Experience using technical troubleshooting tools such as logs, dashboards, SSH, packet captures, or monitoring platforms. Familiarity with data analysis and reporting tools. Ability to run or interpret SQL queries and technical reports is preferred. Familiarity with Jira, Confluence, Slack, and related collaboration tools. Preferred Experience ISP or telecommunications industry experience. Vendor-side experience supporting service providers or enterprise customers. Experience with WiFi technologies (802.11 standards), gateway devices, or broadband platforms. Exposure to OpenSync, OpenWRT, RDK, or similar ecosystems. Familiarity with cloud operational tooling, dashboards, analytics platforms, or API integrations. Experience supporting customer release management or operational governance processes. Nice-to-Have Technical Skills The following are considered strong differentiators but are not required: Advanced SQL or analytics experience. Scripting or coding experience. Cloud architecture certifications or experience. Deep packet/network troubleshooting expertise. Experience with Databricks, SageMaker, Mixpanel, or similar platforms. Preferred Certifications CCNA / CCNP CWNA / CWSP AWS Certified Cloud Practitioner or Solutions Architect PMP or equivalent project/program management certification ITIL Foundation or similar operational certification The total compensation package would include an anticipated compensation range of $150,000.00 - $165,000.00, plus bonus, equity, and benefits. Benefits include: a 401 (k) plan and a company match, basic life insurance, plus unparalleled health, dental, vision, and other benefits and perks. An employee's base salary and its position within the range may depend on several factors, including job-related knowledge, education, skills, experience, and other business-related considerations. Published ranges are provided in good faith at the time of posting. #Hiring #HybridJobs #HybridWork #TechnicalAccountManager #CustomerSuccess #Telecommunications #ISP #Networking #WiFi #CloudComputing #SaaS #TechnicalLeadership #TechCareers #JoinOurTeam #FlexibleWorkAbout Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: Strategic Customer Success leadership role managing high-value ISP accounts to drive adoption, measurable value, retention, and expansion of a SaaS platform. The position focuses on executive stakeholder engagement, lifecycle ownership, and cross-functional collaboration to maximize customer outcomes. This is a non-quota, post-sales role centered on long-term growth and customer impact. 🗂️ Requirements: 10+ years in dedicated Customer Success managing strategic or enterprise accounts, Proven experience in onboarding and implementation, Experience driving adoption and usage growth, Experience demonstrating value realization and ROI, Experience managing customer health and lifecycle, Experience leading renewals and retention efforts, Deep knowledge of ISP industry and go-to-market models, Understanding of network operations and service delivery, Knowledge of wireless technologies and CPE, Understanding of AI applications in ISP operations, Experience working cross-functionally with Sales, Product, and Engineering, Strong stakeholder management including executive engagement, Data-driven and analytical approach, Bachelor’s degree or equivalent experience 📃 Skills: SaaS, WiFi, AI, MachineLearning, Wireless, CPE, OpenSync, Cloud, Networking, DataAnalysis, ROI, CustomerLifecycle 🏢 Description: Customer Success Director (Strategic Accounts) Plume operates a recurring revenue model where long-term growth depends on ISP customers realizing measurable, sustained value from our platform. Customer Success is therefore a core driver of retention, expansion, and profitability. We are seeking a Customer Success Director (Strategic Accounts) to own a portfolio of high-value ISP customers and drive adoption, value realization, retention, and expansion. This is a post-sales, non-quota-carrying role focused on maximizing customer outcomes while partnering closely with Sales on growth opportunities. We are specifically looking for candidates whose career has been rooted in Customer Success. You will act as a trusted advisor to executive stakeholders, aligning the platform to customer business goals and ensuring measurable impact across growth, churn reduction, cost efficiency, and customer experience. What You'll Do Own Customer Outcomes Across a Strategic Portfolio Manage a portfolio of strategic ISP customers (defined as a set of named, high-value accounts with long-term revenue and growth potential). Own onboarding, adoption, value realization, and customer health across the full customer lifecycle. Develop deep understanding of each customer's business model, GTM strategy, and success metrics. Lead Executive Business Reviews (EBRs) focused on outcomes, ROI, and forward strategy. Act as a trusted advisor, guiding customers on best practices across product, operations, and go-to-market. Drive renewals and retention, proactively identifying and mitigating churn risk. Partner with Sales to identify expansion opportunities (cross-sell/upsell), while remaining non-quota carrying. Scale and Improve Customer Success Contribute to building and scaling the Customer Success function. Identify opportunities to improve customer journeys, playbooks, tooling, and engagement models. Analyze trends across accounts to inform repeatable best practices and strategic insights. Help define and standardize the Customer Success methodology. Drive Cross-Functional Alignment & Advocacy Partner with Product, Sales, Marketing, and Technical teams to deliver unified customer outcomes. Advocate for customers internally and influence product roadmap through structured feedback. Support customer advocacy programs (case studies, references, success stories). Engage leadership on strategic accounts, escalations, and performance metrics. Required Experience & Skills 10+ years of experience in a dedicated Customer Success function managing strategic or enterprise accounts. Proven experience across key Customer Success functions: onboarding & implementation; adoption & usage growth; value realization & ROI articulation; customer health & lifecycle management; renewals & retention. Deep knowledge of the ISP (Internet Service Provider) industry, including go-to-market models and growth drivers, network operations and service delivery, customer support models, wireless technologies and CPE, and emerging applications of AI in ISP operations. Strong commercial acumen with ability to balance customer value and business outcomes. Skilled in stakeholder management, including executive-level engagement. Experience working cross-functionally with Sales, Product, and Engineering teams. Analytical and structured thinker with a data-driven approach to customer outcomes. Excellent communication and presentation skills. Bachelor's degree (or equivalent experience). Total Compensation & Benefits Anticipated base compensation of $160,000.00 + bonus + equity + benefits. Benefits include a 401k plan and company match, basic life insurance, and health, dental, vision, and other benefits and perks. Base salary may depend on job-related knowledge, education, skills, experience, and other business-related considerations.

🏢 Summary: The role focuses on developing and maintaining low-level firmware and Board Support Packages for a high-end DPU within embedded systems projects. It involves hands-on work with Zephyr RTOS, device drivers, management protocols, and board bring-up activities, ensuring tight hardware–software integration. The position includes collaboration with hardware and silicon teams to deliver robust platform-level solutions. 🗂️ Requirements: Minimum 3 years experience in embedded software or firmware development in Linux environment, Strong C programming skills, Experience with Python scripting, Experience with Bash scripting, Knowledge of networking concepts and communication protocols, Hands-on experience with HW/SW interfaces: I2C, SPI, GPIO, UART, Experience with board and chip bring-up and debugging, Very good English (min. B2) 📃 Skills: C, Python, Bash, Linux, Zephyr, BSP, Firmware, I2C, SPI, GPIO, UART, MCTP, IPMI, PLDM, NCSI, Redfish, Networking 🏢 Description: The project is delivered in the embedded systems and IT, focused on developing advanced hardware–software platforms. The goal is to design and maintain low-level firmware and Board Support Packages for a high-end DPU. This role involves hands-on work across firmware development, board bring-up, and hardware-software integration, in close collaboration with cross-functional teams. Your tasks Designing, developing, and maintaining BSPs and low-level firmware based on Zephyr RTOS Implementing and integrating device drivers, board configurations, and platform services Developing and integrating management interfaces and protocols (MCTP, IPMI, PLDM, NC‑SI, Redfish) Participating in board and chip bring‑up, debugging, and HW/SW integration activities Creating Python and bash tools for platform management, testing, and automation Collaborating closely with hardware, validation, and silicon design teams Requirements At least 3 years of experience in embedded software or firmware development in a Linux environment Strong knowledge of C programming and experience with Python and bash scripting Familiarity with networking concepts and communication protocols Hands-on experience with HW/SW interfaces at board and chip level (I2C, SPI, GPIO, UART) Good analytical skills and a proactive, self-driven approach Very good command of English – min. B2 level What we offer Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022 Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more Comfortable workplace – class A offices or remote work Dozens of fascinating projects for prestigious brands from all over the world PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers Investment in your growth – meetups, webinars, training platform and technology blog – you choose Fantastic atmosphere created by all Sii Power People If you want to work on systems with high operational significance — apply now!