System QA Engineer

🏢 Summary: System QA Intern role focused on supporting manual and automated testing, regression planning, defect analysis, and test environment maintenance in a fast-paced SaaS and smart-home technology environment. The position offers hands-on experience in quality assurance, automation, and collaboration with development teams. On-site presence in Union City, CA is required five days per week. 🗂️ Requirements: Pursuing or recently completed degree in Computer Science, Engineering, or related field, Understanding of software QA methodologies and processes, Fluency in English, Ability to work on-site in Union City, CA five days per week, Strong collaboration and initiative skills 📃 Skills: QA, Python, Git, Jira, CLI, Networking 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. Role Description: We are looking for a System QA Intern to join our team and help ensure that the products we deliver meet both our and our customers' quality expectations. This is a great opportunity for someone who is eager to learn, enjoys problem-solving, and wants to gain hands-on experience in quality assurance and test automation in a fast-paced environment. Responsibilities: - Assist in the preparation of feature and regression test plans - Support the design, implementation, and execution of manual and automated test cases - Help maintain and improve the test environment - Review test results, assist with defect analysis and reporting, and verify fixed issues - Help prepare execution reports - Collaborate with development teams to support testing of new features Qualifications: - Currently pursuing or recently completed a degree in Computer Science, Engineering, or a related technical field - Basic understanding of software QA methodologies and processes - Familiarity with tools such as Git, Jira, or similar is a plus - Exposure to Python or other scripting languages is a plus - Basic knowledge of networking concepts is a plus - Comfortable working in a CLI environment is a plus - Fluency in the English language Must Have: - A strong desire to learn and grow - Great team player who can collaborate effectively and take initiative - Eagerness to tackle new challenges in a dynamic environment Please note that we are unable to offer visa sponsorship now or in the future. The anticipated hourly rate for this position is $25.00 – $35.00. This role requires someone to come into our Union City, CA test house 5 days per week.

🏢 Summary: Senior technical product leadership role owning the vision, strategy, and execution of an API gateway platform and external developer ecosystem for connected home and ISP solutions, with deep focus on WiFi standards, broadband protocols, and data models. The role drives roadmap for USP (TR-369) and TR-181 interfaces, represents the company in standards bodies, and builds scalable developer programs and tooling for large-scale integrations. It combines platform product management, protocol expertise, and developer advocacy at enterprise scale. 🗂️ Requirements: BS/MS/PhD in Computer Science, Engineering, Telecommunications or related field, 8+ years in technical product management, platform engineering, or developer relations in broadband/telecommunications/connected-home industry, Strong knowledge of USP (TR-369), TR-069, and TR-181 data models, Experience authoring, extending, or reviewing data model schema definitions, Hands-on experience with API gateway platforms and RESTful and event-driven API design, Experience with developer tooling such as OpenAPI/Swagger and Postman, Proficiency with git-based workflows and configuration-as-code patterns, Active participation in standards bodies (BBF, IETF, IEEE or similar), Experience building or scaling external developer ecosystems or API platforms, In-depth knowledge of WiFi standards (802.11a/b/g/n/ac/ax/be), RF fundamentals, roaming, mesh, band steering, QoS, Current CWNA certification, Ability to work without sponsorship 📃 Skills: USP, TR-369, TR-069, TR-181, WiFi, 802.11, RF, Mesh, QoS, API, REST, OpenAPI, Swagger, Postman, Git, CI/CD, Chef, Ansible, Jira, Confluence, BBF, IETF, IEEE, CWNA, CWSP, CWDP, CWAP, CWNE, AI 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.Role Description: As Staff Product Manager, API & Developer Ecosystem, you will own the vision, strategy, and success of Plume's API gateway platform and the developer ecosystem built on top of it.This includes defining and driving the roadmap for USP (TR-369) and TR-181 data model–based interfaces, API gateway architecture, and the tooling that enables ISP and third-party developers to build, test, and deploy integrations at scale across millions of connected homes. You'll be equal parts WiFi domain expert, standards authority, platform product leader, and developer advocate—someone who can author and review data model schemas, shape git-based cookbook workflows for partner onboarding, and rally cross-functional teams to deliver world-class developer experiences. You'll be the founding force behind Plume's external developer ecosystem, establishing the programs, documentation, and community that turn our API gateway into an open platform ISPs and their technology partners build on. This is a high-visibility, high-impact role for a technical product leader who bridges deep WiFi, protocol, and data-model expertise with the ability to build thriving developer communities—someone equally comfortable analyzing 802.11 roaming behavior, debating USP message semantics in a BBF working group, and presenting a platform go-to-market strategy to executives. Responsibilities: Drive forward the API Gateway & Data Model Roadmap: define and prioritize the product roadmap for Plume's API gateway, USP (TR-369) controller interfaces, and TR-181 data model extensions, aligning with company strategy and ISP partner needs. Build the Developer Ecosystem: establish and grow an external developer program from the ground up—including developer portals, documentation, sandbox environments, sample cookbooks, and community engagement—to drive third-party adoption of Plume's platform APIs. Drive Standards & Data Schema Design: represent Plume in Broadband Forum (BBF) and related standards bodies; author, review, and extend TR-181 data model objects and USP protocol specifications to meet product and partner requirements. Lead Cross-Functional Collaboration: partner with engineering, firmware, cloud platform, marketing, sales, and customer success teams to deliver cohesive API products and developer tools. Champion the Voice of the Customer & Partner: ensure ISP operator needs, developer pain points, and partner integration requirements are at the heart of every platform decision. Measure, Learn & Adapt: define API adoption metrics, developer engagement KPIs, and integration success criteria; use data-driven insights to iterate on the platform and ecosystem strategy. Qualifications: BS/MS/PhD in Computer Science, Engineering, Telecommunications, or related field. 8+ years in technical product management, platform engineering, or developer relations roles within the broadband, telecommunications, or connected-home industry. Strong working knowledge of USP (TR-369), TR-069, and TR-181 data models—including experience authoring, extending, or reviewing data model schema definitions. Hands-on experience with API gateway platforms, RESTful and event-driven API design, and developer tooling (OpenAPI/Swagger, Postman, developer portals). Proficiency with git-based workflows, configuration-as-code patterns, and cookbook/recipe-style integration templates (e.g., Chef, Ansible, or custom git-managedcookbooks). Previous active participation in a standards body or alliance (BBF, IETF, IEEE, or similar); experience contributing to or editing published specifications is strongly preferred. Experience building or scaling a developer ecosystem, partner program, or external API platform for a B2B or infrastructure product. In-depth knowledge of WiFi technologies and standards (802.11a/b/g/n/ac/ax/be), including RF fundamentals, roaming, mesh networking, band steering, and QoS mechanisms. Ability to serve as a resident WiFi subject-matter expert within the organization. Current CWNA (Certified Wireless Network Administrator) certification required; CWSP, CWDP, CWAP, or CWNE certification strongly preferred. Experience & Skills: Demonstrated success defining product vision, setting strategy, and driving execution across the full product lifecycle for platform or API products. Deep technical acumen spanning WiFi (802.11 standards, RF design, mesh architectures) and broadband protocols, with the ability to read and write data model schemas, discuss API architecture and protocol tradeoffs with engineering, and contribute hands-on to specification documents. Proven ability to establish developer programs from scratch: writing technical documentation, creating quickstart guides and cookbooks, and building feedback loops with an external developer community. Effective communicator with demonstrated ability to influence at all levels of the organization, present to leadership, and serve as the external evangelist for the platform. Proficiency in Jira, Confluence, git (including branching strategies, pull-request workflows, and CI/CD pipelines), and other product development tools. Proven ability to operate and lead in agile environments with experience in iterative development, backlog prioritization, and rapid prototyping. Demonstrated ability to leverage modern AI tools and rapid prototyping platforms (ChatGPT, Perplexity, Replit, Cursor, etc.) to accelerate product discovery and developer experience innovation. Experience managing platform products at large scale, including API versioning, backward compatibility, rate limiting, and ensuring performance, reliability, and security for enterprise customers and their developer communities. We are unable to offer sponsorship at this time. Total Compensation package would include: anticipated base compensation range of $159,000.00 - $185,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details. An employee's base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.#RemoteWork #LI-Remote #WorkFromHome #RemoteJob #WFHAbout Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: Senior Wireless Firmware Engineer role focused on leading the design and development of WiFi firmware and low-level drivers for next-generation wireless platforms, working across embedded systems and Linux networking stacks. The position involves owning critical components of the WiFi stack, optimizing performance, and driving large-scale wireless deployments. This is a high-impact remote role requiring deep expertise in IEEE 802.11 technologies and chipset-level driver development. 🗂️ Requirements: BS/MS/PhD in Computer Science, Electrical Engineering, or related field, 8+ years of experience in embedded systems, firmware, or driver development, Proven experience leading complex technical projects end-to-end, Strong expertise in C/C++, Deep experience with WiFi driver development at chipset/SoC level, Strong understanding of Linux kernel and networking stack, Deep knowledge of IEEE 802.11 MAC and PHY layers, Experience with OpenWRT, RDK, or OpenSync, Strong debugging and performance optimization skills, Residence in EST time zone, Authorization to work without sponsorship 📃 Skills: C, C++, Linux, WiFi, IEEE802.11, MAC, PHY, OpenWRT, RDK, OpenSync, Broadcom, Qualcomm, MediaTek, MU-MIMO, OFDMA, Beamforming, Python 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.About the Role Plume's Core Engineering team is looking for a Senior Wireless Firmware Engineer with deep expertise in WiFi driver development to lead innovation for large-scale WiFi and broadband solutions. You will work across embedded firmware, wireless drivers, and system-level software to enable high-performance, scalable, and reliable WiFi experiences. This is a high-impact senior role where you will lead complex initiatives in wireless networking, performance optimization, and large-scale deployments, while mentoring other engineers and influencing system architecture. What You'll Do - Lead design and development of WiFi firmware and driver architecture for next-generation wireless platforms - Own critical components of the WiFi stack and drive technical direction across projects - Mentor junior engineers and provide technical guidance across firmware and driver domains - Design, develop, and optimize WiFi firmware and low-level wireless drivers - Work on IEEE 802.11 stack (WiFi 4/5/6/6E/7), including MAC/PHY layers - Debug and optimize WiFi drivers with chipset/SoC vendors - Analyze network behavior and improve performance (throughput, latency, reliability) - Participate in full software lifecycle: design, development, testing, deployment, and support - Troubleshoot complex system-level issues across firmware, drivers, and networking stacks Required Qualifications - BS/MS/PhD in Computer Science, Electrical Engineering, or related field - 8+ years of experience in embedded systems, firmware, or driver development - Proven experience leading complex technical projects end-to-end - Strong expertise in C/C++ - Deep experience with WiFi driver development at chipset/SoC level - Strong understanding of Linux kernel and networking stack - Deep knowledge of IEEE 802.11 MAC and PHY layers - Experience with OpenWRT, RDK, or OpenSync - Strong debugging and performance optimization skills Preferred Qualifications - Experience with Broadcom, Qualcomm, or MediaTek WiFi chipsets - Experience with mesh networking and large-scale deployments - Knowledge of MU-MIMO, OFDMA, beamforming, WiFi 7 - Python or scripting for automation - Familiarity with cloud-managed networking systems What You Bring - Strong ownership and leadership mindset - Ability to solve complex, ambiguous problems - Experience mentoring engineers - Excellent communication and collaboration skills - Passion for building high-performance wireless systems This role is fully remote but requires someone to reside in EST. The total compensation package would include an anticipated compensation range of $140,000.00 - $150,000.00, plus bonus, equity, and benefits. Benefits include: a 401 (k) plan and a company match, basic life insurance, plus unparalleled health, dental, vision, and other benefits and perks. An employee's base salary and its position within the range may depend on several factors, including job-related knowledge, education, skills, experience, and other business-related considerations. Published ranges are provided in good faith at the time of posting. #LI-Remote, #RemoteJobs, #WorkFromHome, #RemoteWork, #WFHAbout Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: Senior Technical Account Manager role focused on serving as a trusted technical and operational advisor for ISP and enterprise customers, driving deployments, platform adoption, integrations, and issue resolution within a SaaS and cloud-based environment. The position combines customer-facing technical leadership, cross-functional coordination, and deep networking expertise to ensure successful operationalization of platform capabilities at scale. It requires strong knowledge of cloud, networking, APIs, and troubleshooting tools to manage escalations and support complex technical environments. 🗂️ Requirements: Bachelor’s degree in Computer Science, Engineering, Information Systems, Telecommunications or related field, or equivalent practical experience, Experience in customer-facing technical roles (e.g., Technical Account Management, Solutions Engineering, Technical Program Management, Technical Support), Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms, Working knowledge of cloud platforms, SaaS environments, and APIs, Familiarity with networking concepts (LAN/WAN, routing, switching, WiFi, CPE/gateway technologies), Experience with technical troubleshooting tools (logs, dashboards, SSH, packet captures, monitoring platforms), Ability to manage technical escalations and coordinate cross-functional technical initiatives, Strong analytical skills and ability to interpret SQL queries and technical reports, Proficiency with collaboration tools such as Jira, Confluence, and Slack 📃 Skills: Cloud, SaaS, APIs, LAN, WAN, Routing, Switching, WiFi, CPE, SSH, SQL, Jira, Confluence, Slack, OpenSync, OpenWRT, RDK, Databricks, SageMaker, Mixpanel, CCNA, CCNP, CWNA, CWSP, AWS, PMP, ITIL 🏢 Description: Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.Overview Plume is seeking a customer-focused Sr. Technical Account Manager (TAM) to serve as a trusted technical and operational advisor for strategic ISP and Enterprise customers. This is a highly collaborative, customer-facing role that combines technical problem-solving, stakeholder management, program coordination, and operational leadership. The TAM works closely with customer technical teams as well as internal Product, Engineering, Support, and Delivery organizations to drive successful deployments, platform adoption, release management, and ongoing customer success. The ideal candidate brings strong technical aptitude, excellent communication skills, and the ability to confidently navigate both technical and business discussions. This role is best suited for someone who can effectively leverage technical teams and tools to drive outcomes, rather than functioning as a software engineer embedded within Customer Success. The TAM develops deep knowledge of customer environments, ISP operational workflows, and Plume platform capabilities, helping customers successfully adopt and operationalize Plume solutions at scale. Responsibilities Serve as the primary technical and operational point of contact for assigned customer accounts. Build trusted relationships with ISP and Enterprise technical stakeholders. Coordinate cross-functional efforts between customers and Plume Product, Engineering, Support, and Delivery teams. Drive technical issue resolution, escalation management, and follow-through to completion. Support customer onboarding, deployments, integrations, release planning, and operational readiness. Help customers successfully adopt and operationalize Plume platform capabilities and tools. Facilitate troubleshooting sessions and coordinate investigations across multiple technical teams. Analyze trends, recurring issues, and operational gaps to proactively improve customer outcomes. Assist customers with platform usage, APIs, reporting tools, dashboards, and operational workflows. Create and maintain clear customer-facing documentation, operational processes, and internal runbooks. Lead regular technical reviews, status meetings, and customer operational governance discussions. Translate customer feedback into actionable recommendations for Product and Engineering teams. Help drive alignment across internal and external stakeholders to achieve shared goals and timelines. Partner with Engineering and Support teams on complex technical escalations when needed. Contribute to the development of TAM operational processes, best practices, and customer engagement models. Qualifications Education Bachelor's degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field preferred. Equivalent practical experience will also be considered. Experience Experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Sales Engineering, Technical Program Management, Customer Success Engineering, or Technical Support. Experience working with ISPs, telecommunications providers, networking vendors, or cloud/SaaS platforms preferred. Strong ability to communicate technical concepts clearly to both technical and non-technical audiences. Proven experience managing customer relationships and coordinating cross-functional technical initiatives. Experience handling technical escalations and driving issue resolution across multiple teams. Strong organizational, analytical, and project coordination skills. Comfortable operating in fast-paced environments with evolving priorities. Ability to learn new technologies and platforms quickly. Required Skills Customer & Operational Skills Excellent verbal and written communication skills. Strong stakeholder management and customer engagement abilities. Ability to independently lead customer technical discussions and operational reviews. Strong problem-solving and troubleshooting mindset. Excellent organizational and follow-through skills. Ability to manage multiple priorities and coordinate across teams effectively. Technical Skills Working knowledge of cloud platforms, SaaS environments, and APIs. Familiarity with networking concepts including LAN/WAN, routing, switching, WiFi, and CPE/gateway technologies. Experience using technical troubleshooting tools such as logs, dashboards, SSH, packet captures, or monitoring platforms. Familiarity with data analysis and reporting tools. Ability to run or interpret SQL queries and technical reports is preferred. Familiarity with Jira, Confluence, Slack, and related collaboration tools. Preferred Experience ISP or telecommunications industry experience. Vendor-side experience supporting service providers or enterprise customers. Experience with WiFi technologies (802.11 standards), gateway devices, or broadband platforms. Exposure to OpenSync, OpenWRT, RDK, or similar ecosystems. Familiarity with cloud operational tooling, dashboards, analytics platforms, or API integrations. Experience supporting customer release management or operational governance processes. Nice-to-Have Technical Skills The following are considered strong differentiators but are not required: Advanced SQL or analytics experience. Scripting or coding experience. Cloud architecture certifications or experience. Deep packet/network troubleshooting expertise. Experience with Databricks, SageMaker, Mixpanel, or similar platforms. Preferred Certifications CCNA / CCNP CWNA / CWSP AWS Certified Cloud Practitioner or Solutions Architect PMP or equivalent project/program management certification ITIL Foundation or similar operational certification The total compensation package would include an anticipated compensation range of $150,000.00 - $165,000.00, plus bonus, equity, and benefits. Benefits include: a 401 (k) plan and a company match, basic life insurance, plus unparalleled health, dental, vision, and other benefits and perks. An employee's base salary and its position within the range may depend on several factors, including job-related knowledge, education, skills, experience, and other business-related considerations. Published ranges are provided in good faith at the time of posting. #Hiring #HybridJobs #HybridWork #TechnicalAccountManager #CustomerSuccess #Telecommunications #ISP #Networking #WiFi #CloudComputing #SaaS #TechnicalLeadership #TechCareers #JoinOurTeam #FlexibleWorkAbout Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

🏢 Summary: Strategic Customer Success leadership role managing high-value ISP accounts to drive adoption, measurable value, retention, and expansion of a SaaS platform. The position focuses on executive stakeholder engagement, lifecycle ownership, and cross-functional collaboration to maximize customer outcomes. This is a non-quota, post-sales role centered on long-term growth and customer impact. 🗂️ Requirements: 10+ years in dedicated Customer Success managing strategic or enterprise accounts, Proven experience in onboarding and implementation, Experience driving adoption and usage growth, Experience demonstrating value realization and ROI, Experience managing customer health and lifecycle, Experience leading renewals and retention efforts, Deep knowledge of ISP industry and go-to-market models, Understanding of network operations and service delivery, Knowledge of wireless technologies and CPE, Understanding of AI applications in ISP operations, Experience working cross-functionally with Sales, Product, and Engineering, Strong stakeholder management including executive engagement, Data-driven and analytical approach, Bachelor’s degree or equivalent experience 📃 Skills: SaaS, WiFi, AI, MachineLearning, Wireless, CPE, OpenSync, Cloud, Networking, DataAnalysis, ROI, CustomerLifecycle 🏢 Description: Customer Success Director (Strategic Accounts) Plume operates a recurring revenue model where long-term growth depends on ISP customers realizing measurable, sustained value from our platform. Customer Success is therefore a core driver of retention, expansion, and profitability. We are seeking a Customer Success Director (Strategic Accounts) to own a portfolio of high-value ISP customers and drive adoption, value realization, retention, and expansion. This is a post-sales, non-quota-carrying role focused on maximizing customer outcomes while partnering closely with Sales on growth opportunities. We are specifically looking for candidates whose career has been rooted in Customer Success. You will act as a trusted advisor to executive stakeholders, aligning the platform to customer business goals and ensuring measurable impact across growth, churn reduction, cost efficiency, and customer experience. What You'll Do Own Customer Outcomes Across a Strategic Portfolio Manage a portfolio of strategic ISP customers (defined as a set of named, high-value accounts with long-term revenue and growth potential). Own onboarding, adoption, value realization, and customer health across the full customer lifecycle. Develop deep understanding of each customer's business model, GTM strategy, and success metrics. Lead Executive Business Reviews (EBRs) focused on outcomes, ROI, and forward strategy. Act as a trusted advisor, guiding customers on best practices across product, operations, and go-to-market. Drive renewals and retention, proactively identifying and mitigating churn risk. Partner with Sales to identify expansion opportunities (cross-sell/upsell), while remaining non-quota carrying. Scale and Improve Customer Success Contribute to building and scaling the Customer Success function. Identify opportunities to improve customer journeys, playbooks, tooling, and engagement models. Analyze trends across accounts to inform repeatable best practices and strategic insights. Help define and standardize the Customer Success methodology. Drive Cross-Functional Alignment & Advocacy Partner with Product, Sales, Marketing, and Technical teams to deliver unified customer outcomes. Advocate for customers internally and influence product roadmap through structured feedback. Support customer advocacy programs (case studies, references, success stories). Engage leadership on strategic accounts, escalations, and performance metrics. Required Experience & Skills 10+ years of experience in a dedicated Customer Success function managing strategic or enterprise accounts. Proven experience across key Customer Success functions: onboarding & implementation; adoption & usage growth; value realization & ROI articulation; customer health & lifecycle management; renewals & retention. Deep knowledge of the ISP (Internet Service Provider) industry, including go-to-market models and growth drivers, network operations and service delivery, customer support models, wireless technologies and CPE, and emerging applications of AI in ISP operations. Strong commercial acumen with ability to balance customer value and business outcomes. Skilled in stakeholder management, including executive-level engagement. Experience working cross-functionally with Sales, Product, and Engineering teams. Analytical and structured thinker with a data-driven approach to customer outcomes. Excellent communication and presentation skills. Bachelor's degree (or equivalent experience). Total Compensation & Benefits Anticipated base compensation of $160,000.00 + bonus + equity + benefits. Benefits include a 401k plan and company match, basic life insurance, and health, dental, vision, and other benefits and perks. Base salary may depend on job-related knowledge, education, skills, experience, and other business-related considerations.

🏢 Summary: The offer is for a QA Engineer responsible for manual and automated testing of web and mobile applications in a cloud-based environment. The role involves preparing test documentation, maintaining regression tests, reporting issues, and collaborating with cross-functional teams within CI/CD-driven processes. It provides opportunities to develop in test automation, API testing, performance testing, and test management. 🗂️ Requirements: Minimum 2 years of experience in testing web and mobile applications, Basic knowledge of GIT, Basic knowledge of SQL, Basic knowledge of JIRA or DevOps, Knowledge of CI and CD processes, Understanding of web applications and microservices, Ability to create effective test cases, Experience with manual testing, Ability to participate in test automation processes, Good command of English, Good command of Polish 📃 Skills: GIT, SQL, JIRA, DevOps, CI, CD, SOAP, REST, GraphQL, SoapUI, Postman, Selenium, Jmeter, C# 🏢 Description: We build innovative digital products for the modern workplace in the Cloud, and we need your help. Our products are being used by hundreds of thousands of employees worldwide, so it’s our top priority to deliver the best and bug-free experiences. The QA-friendly processes such as Continuous Integration, Continuous Delivery, and Code Review will help you at every step. You will always have direct contact with a Team Leader, UX Designer, and Product Owner, and access to all the resources you need to make your work efficient and fun. Responsibilities: prepare product and test documentation (case study, scenario, reports, etc.), prepare and maintain regression scenario tests, register requests/issues and report work results, coordinate the process of handling requests, clarify any possible concerns with analysts, developers and clients, participate in manual testing and test automation processes. Apply if you: have at least 2 years of experience in testing web and mobile applications, have at least basic knowledge of GIT, SQL, JIRA or Devops, know Software development process with CI and CD, have knowledge of how web applications and microservices work, are meticulous and able to creatively find solutions for any possible problems, are able to create effective test cases, can think creatively and skillfully find out-of-the-box solutions, are interested in modern technologies, have a good command of spoken and written English, have a good command of written and spoken Polish, are able to work in a team (everyday communication with testers, programmers, analysts and clients), are focused on long-term cooperation, development and expanding responsibilities (promotion to higher positions). Nice to have: knowledge of: SOAP/REST/GraphQL, SoapUI, Postman, Selenium, Jmeter, C#, higher technical education degree (including final year students). We offer: hybrid or on-site model of working, possible development towards: project test management and planning, planning and preparation of automated tests, planning and preparing API tests, planning and preparing performance tests, certifications and knowledge transfer, the latest technologies, which you will be working with, fully equipped workplace, benefits package (private medical care, Multisport card).

🏢 Summary: The offer is for a Manual QA Engineer to design and execute manual tests for web and mobile applications within a digital banking transformation project. The role focuses on API and mobile testing, defect reporting, and improving QA processes in an Agile, microservices-based environment. You will collaborate with cross-functional teams to ensure high-quality delivery across the SDLC. 🗂️ Requirements: Minimum 3 years of experience in QA or software testing, Hands-on experience with manual testing, Experience in API testing, Experience in mobile application testing, Knowledge of REST architecture, Experience with microservices-based systems, Experience with Postman or Swagger, Proficiency with browser developer tools, Experience working in Agile environments, Experience with test management tools 📃 Skills: ManualTesting, APITesting, MobileTesting, REST, Microservices, Postman, Swagger, ChromeDevTools, Agile, SDLC, XRay 🏢 Description: Working as a Manual QA Engineer, you will: Design, create, and execute test cases for web and mobile applications Perform manual testing, including API and mobile testing Identify, document, and report defects in a clear and structured way Analyze test results and propose improvements to test strategies and processes Collaborate closely with developers and business stakeholders during product design and development Actively contribute to the development of QA best practices, tools, and processes Promote a quality-first mindset within the team and across the organization Support testing activities across different phases of the software development lifecycle (SDLC) About Chabre IT Services Chabre IT Services is a global professional IT services provider, building long-lasting relationships with Enterprises. We specialize in the delivery of tailor-made solutions,  smart outsourcing, try&hire, and success fee services. We are a smart IT boutique with unique knowledge, which will deliver your ideas into reality. About our Client Our client is a leading European financial institution undergoing a major digital transformation. By combining the agility of a fintech with the stability and experience of a global bank, they are building a new, modern banking model. The organization operates as an innovation hub, delivering cutting-edge, user-centric solutions and shaping the future of digital banking across Europe. Qualifications At least 3 years of experience in QA / software testing roles Hands-on experience with manual testing, including API and mobile testing Familiarity with REST architecture and microservices-based systems Experience with tools such as Postman or Swagger Proficiency in using browser developer tools (e.g. Chrome DevTools) for debugging and network analysis Experience working in Agile environments with cross-functional teams Knowledge of test management tools Strong communication skills and ability to work collaboratively Self-organization, adaptability, and proactive approach Curious and quality-oriented mindset Very good command of both Polish and English Nice to have: Familiarity with Google Cloud Platform (GCP) Experience with XRay or similar test management tools We offer Rate up to 120,00 PLN /h + VAT Remote work Subsidy for peripherals in the amount of 500,00zł Working tool (MacBook Pro or Lenovo Legion 5) Co-financing of courses related to the position Benefits: MultiSport, Medicover

🏢 Summary: Senior QA Automation Engineer role focused on building and maintaining automated testing frameworks for a fintech AI platform, ensuring product reliability, compliance, and high-quality releases in a CI/CD environment. The position involves close collaboration with developers and product teams to validate complex user workflows and business-critical features. Fully remote within the EU. 🗂️ Requirements: 6+ years of test automation experience, Strong experience with Selenium and/or Playwright, Proficiency in Python or JavaScript, Experience designing automated test cases for complex workflows, Experience integrating automated tests into CI/CD pipelines, Experience in fintech or regulated environments, Fluent English, Legal right to work in the EU 📃 Skills: Selenium, Playwright, Python, JavaScript, CI/CD, Postman, REST-assured, API, Automation, Git 🏢 Description: Unleash the power of quality automation — shape the future of fintech and SaaS industry excellence! EU-based opportunity with remote work – 5 days per week remote As a Senior QA Automation Engineer , you will be working for our client, a leading fintech and SaaS company operating a cutting-edge AI interviewing platform that revolutionizes investment research. Your expertise will ensure the reliability, accuracy, and compliance of high-stakes products, directly impacting global investment decision-making and client satisfaction. Your main responsibilities: Build and maintain automated test suites using Selenium and/or Playwright to ensure product robustness Write reliable code snippets in Python or JavaScript to reproduce and investigate bugs Design test cases reflecting real business workflows and user journeys to capture true user experience Triage and prioritize defects based on business impact, collaborating with cross-functional teams Work closely with developers and product managers to define clear acceptance criteria Contribute to CI/CD pipelines, integrating automated testing for seamless deployment Document test coverage, known issues, and regression results to maintain high quality standards You're ideal for this role if you have: At least 6 years of experience in test automation within dynamic environments Strong proficiency with Selenium and/or Playwright frameworks Ability to write clean, effective code snippets in Python or JavaScript A business-minded approach to QA, focusing on end-user and business value Excellent communication skills for effective cross-team collaboration Experience testing complex, multi-step user workflows in regulated or fintech sectors It is a strong plus if you have: Experience in fintech, SaaS, or regulated industries Familiarity with API testing tools such as Postman or REST-assured Background in performance or load testing Knowledge of compliance-driven testing requirements Language Required for the role: Fluent English Eligibility for the role: Only candidates with an existing legal right to work within the European Union will be considered for this role #MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

🏢 Summary: Mid QA Engineer role focused on database test analysis and development using Python and SQL, with gradual expansion into web application and E2E/UI automation testing. The position combines automated and manual testing across data-driven systems and web applications, collaborating closely with engineering and product teams. It suits a technically strong QA professional experienced in data validation and automation within modern web and cloud environments. 🗂️ Requirements: 2+ years of QA experience (manual and/or automated testing), Experience with test automation, Understanding of testing concepts, test design and defect reporting, Basic to intermediate Python skills, Practical SQL knowledge and experience with relational databases, Ability to analyse data and investigate inconsistencies, Experience with UI and/or web application testing, Strong analytical and logical thinking skills, Strong communication and collaboration skills, English proficiency at B2 level or higher 📃 Skills: Python, SQL, PostgreSQL, BigQuery, Playwright, TypeScript, JavaScript, React, Node.js, Express, Docker, Kubernetes, GCP, Jira, GitHub, GitLab, CI/CD 🏢 Description: Salary ranges: 13,000-16,000 PLN on B2B Purpose of Role We are looking for a Mid QA Engineer to join our QA team and support quality across data-driven and web applications. In this role, you will initially focus on database test analysis and development, working with tests written in Python and validating data using SQL. Over time, the role will also expand into web application testing, including Playwright/TypeScript automation and manual feature testing. This is a good fit for someone who enjoys technical QA work, understands testing fundamentals, is comfortable working with data, and can use AI tools effectively in day-to-day engineering tasks. What you will be doing Analysing, maintaining and extending automated database tests written in Python Verifying data correctness using SQL and investigating data-related issues Supporting test coverage for data processing and database-related logic Creating and maintaining automated tests, initially focused on DB tests and later also E2E/UI tests Performing manual feature, regression and UI testing for web applications Supporting cross-browser and cross-application testing Reporting, tracking and verifying bugs in Jira Supporting releases, documentation and QA feedback loops Collaborating closely with developers, QA engineers, product and data-focused teams Using AI tools to support test analysis, test creation, debugging and day-to-day QA work We are looking for: 2+ years of experience in QA, including manual and/or automated testing Experience with test automation Good understanding of testing concepts, test design and defect reporting Basic to intermediate Python skills, or willingness to work with Python-based test automation Practical SQL knowledge and experience working with relational databases Ability to analyse data, investigate inconsistencies and reason about expected results Strong logical and analytical thinking skills Experience with UI and/or web application testing Strong communication and collaboration skills English at B2 level or higher It would be nice to have Experience with Playwright and TypeScript Experience with CI/CD and GitHub/GitLab pipelines Experience with database testing or data quality testing Experience working with cross-functional engineering teams Experience testing AI-powered features or using AI tools in QA workflows Basic understanding of cloud-based or containerised environments Tech stack You do not need to know all of these technologies from day one, but these are the tools and technologies you may work with: Python SQL PostgreSQL, BigQuery Playwright, TypeScript JavaScript React, Node.js, Express Docker, Kubernetes, GCP About Us Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis, and we are regular contributors to their reports. Real network experience is our focus, and ultimately that is what influences customer choice. Our mission is to advance connectivity for all. Here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible. With offices in Warsaw, London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce. Benefits We believe we are stronger when we not only celebrate our many differences, values and voices, but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We also offer an attractive range of additional benefits, including: 95% remote work - the team meets in the Warsaw office once a month Warsaw office in the Wola area Kitchen and free coffee Comprehensive private family healthcare package Multisport Plus Card Half-day Fridays

🏢 Summary: The role focuses on driving load and performance testing for a connected home IoT platform, ensuring scalability, reliability, and resilience. You will design, execute, and automate performance tests, analyze bottlenecks, and improve system components within an agile environment. The position also involves maintaining testing infrastructure and collaborating with development teams to continuously enhance platform performance. 🗂️ Requirements: 5+ years experience in software or performance engineering, Proven experience in load testing and scaling systems, Experience with backend and web application scaling, Knowledge of messaging infrastructure and asynchronous processing, Experience with Infrastructure as Code, Experience with observability and monitoring tools, Understanding of SRE concepts, Experience working in Agile environments, Strong analytical and performance troubleshooting skills, Professional English proficiency 📃 Skills: Java, Scala, Go, Python, TypeScript, Terraform, Ansible, Prometheus, ELK, APM, REST, Jenkins, GitHub, Bitbucket, Confluence, Jira, Kafka, SQL 🏢 Description: Software Performance Engineer (f/m) As part of the development team, you will drive load and performance testing for connected home applications, designing, executing, and evaluating performance tests to ensure scalability, reliability, and resilience of the Home Connect IoT Platform. You will also contribute to the implementation and continuous improvement of services with a strong focus on performance engineering. Your responsibilities: Develop and conduct load and performance tests within an agile team as a core part of the Home Connect IoT Platform, in alignment with system architects and program management. Analyze performance bottlenecks and identify root causes across various system components. Evaluate existing and new components from a performance and reliability perspective. Create, enhance, and maintain automated load tests, reports, and dashboards. Develop and maintain the infrastructure of dedicated load and performance testing environments. Collaborate with dev teams in the continuous assessment and improvements of the Home Connect IoT platform's performance Expectations: 5+ years of experience in software engineering, performance engineering, or related areas. Strong willingness to continuously learn new technologies, tools, and engineering practices. Experience in load testing and scaling. Tech Stacks experience: Java; additional experience with Scala, Go, Python, or TypeScript is a plus Experience with scaling backends and web applications, messaging infrastructure, asynchronous IO, reactive programming, databases Infrastructure as Code (IaC), e.g., Terraform, Ansible. Observability tools (such as Prometheus, ELK, and APMs). REST load testing tools/frameworks Tools experience Confluence Jira Bitbucket/GitHub Jenkins/GitHub Actions Strong analytical skills: creating hypotheses, designing experiments to test them, defining and communicating metrics and chosen methods, presenting findings, and translating them into actionable improvements. Understanding of Site Reliability Engineering (SRE) concepts. Agile development practices, including SAFe, Scrum, Kanban, and Pair Programming. Excellent verbal and written communication skills in English; German language skills are a strong plus. We offer: Opportunities for continuous self-development in the latest technology stacks Participate in the concept creation and software architecture for new use cases in Home Connect Platform Stable employment in a professional work environment Private healthcare and sport package Flexible working hours with the possibility of remote work on selected days