June 23, 2026
Senior Client Success Manager
Senior • Hybrid
90,000 - 100,000 USD/yr
New York City, NY
About Us
Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI.
We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements.
We're headquartered in London and have offices in New York, Wroclaw, Singapore, and Antwerp. We're proud to call some of the largest global financial institutions our clients, including over 15 of the world's largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.
The Role
You will be joining the Client Success Team, focused on some of Duco's most important Tier 2 and growth Accounts on both the buy and sell sides. Reporting to the Regional Head of Client Experience, your ultimate goal is to drive further adoption of the Duco platform, both through existing and new use cases.
Primary Responsibilities
Lead Retention and Adoption in your Accounts, enable them on the Duco platform and help them achieve their desired outcomes:
- Resulting in product adoption, increased usage, retention and accelerated growth.
- Understanding the Client's business objectives and articulating value realisation back to the Client.
- Identify opportunities for expansion, services and training. Partnering with account management to build a business case.
Build and maintain trusted advisor relationships with relevant and senior stakeholders:
- Lead governance meetings with the relevant and senior stakeholders.
- Handle strategic account conversations and guide Senior Stakeholders on industry best practices.
Develop robust knowledge and understanding of Duco's Solution Offering:
- Firm understanding of how Duco can help solve our Client's pain points and drive value.
- Perform demos and training on Duco's modules/offerings and connect the dots on how different parts of Duco can help address Client needs.
- Hold Client workshops, providing stakeholders on industry and Duco best practices.
Be the voice of the Client within Duco. Collaborate cross-departmentally to drive Duco to help our clients achieve their desired results and deliver value:
- Work closely with Product and Proposition leadership to contribute ideas to the strategic roadmap
- Partner with Professional Services to deliver implementation and growth projects
We are looking for someone with:
- 5 to 7 years' experience in financial services, preferably in financial services software, client success or middle office operations and transformation roles within financial institutions
- A track record of success in tier 2 and key sell and buy side institutions
- An understanding of capital markets or post trade technology
- Awareness of relevant financial market regulations such as CFTC, SFTR, EMIR, and Trade Reporting
- Strong presentation and communication skills so that you can explain concepts and user stories with confidence
- Approach problems with a practical mindset, focusing on realistic solutions that are both effective and efficient.
- Ability to travel 25% of the time
Benefits:
- An annual base salary between $90,000 and $100,000 based on experience and qualifications
- Success Share or Commission bonus payments
- Healthcare insurance or Flexible Spending Accounts (FSA)
- 401(k) Retirement Plan
- Unlimited annual holiday, because we trust our people to manage their own time off
- Enhanced family leave
- Employee Assistance Programme
- Commuter benefit
- 4 Volunteering days off
- Flexible working policy (3 days per week in office)
- Home working allowance
- Opportunity to work abroad for up to 6 weeks per year
- Personal learning and development opportunities
- Referral bonus if we hire someone great who you've recommended to us
- Spot Rewards
- Employee of the Month and Employee of the Year awards
Want to do a little more research before you apply?
Head over to our Glassdoor page to learn about our benefits, culture and to find out what our team thinks about life at Duco. You can also find out more about us on LinkedIn
Disclaimer
Because we are committed to inclusivity, we strive to provide equitable opportunities for everyone. If you require accommodation during the recruitment process, please let us know at talent@du.co. Include your contact information, the role you're applying for, and how we can accommodate you.
During the interview process and after hire, Duco does not discriminate on the basis of race, colour, gender or gender expression, sexual orientation, marital or pregnancy status, national origin, age, disability, religion or creed, socioeconomic background or status, size, or any other protected characteristic.
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🏢 Summary: Hybrid PM/BA role focused on translating cybersecurity and compliance requirements into actionable product specifications across B2B SaaS and B2C products. The position bridges security, compliance, and engineering by owning documentation, backlog management, analytics, and stakeholder communication. It requires strong hands-on cybersecurity, data analysis, and experience with internationalization, billing, and consent platforms. 🗂️ Requirements: 1–3 years experience in hybrid PM and BA role, Experience with B2B SaaS and B2C products, Hands-on cybersecurity knowledge, Ability to translate NIST, SOC2, ISO27001 into product requirements, Experience building data dashboards and analytics reports, Experience with internationalization and localization workflows, Experience with translation management platforms, Experience with consent management platforms, Experience with subscription billing platforms, Proficiency with diagramming and wireframing tools, Experience working in Agile/Scrum, Experience with Azure DevOps or similar tools, Strong English communication skills 📃 Skills: Cybersecurity, NIST, SOC2, ISO27001, SaaS, Analytics, Dashboards, Smartling, CMP, Stripe, Chargebee, Lucidchart, Agile, Scrum, AzureDevOps, Slack 🏢 Description: CAPCO POLAND Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We are also: Experts in banking and payments, capital markets and wealth and asset management Committed to growing our business and hiring the best talent to help us get there Focused on maintaining our nimble, agile and entrepreneurial culture About the Role: This is not a typical junior PM role, and it is not a typical BA role. We are looking for someone who genuinely operates across both — someone who can go deep on cybersecurity requirements in the morning and present a data-backed product recommendation to senior stakeholders in the afternoon. You will own the translation layer between compliance and product: taking technical security concepts and turning them into crisp requirements, user stories, and insights that drive real roadmap decisions. You will be embedded across our B2B SaaS and B2C consumer product lines, and you need to be comfortable with the distinct dynamics each brings. Key Responsibilities: •Act as the connective tissue between technical cybersecurity requirements and product delivery — owning documentation, requirements, and stakeholder alignment end-to-end. •Analyze data across both SaaS and consumer product lines to surface insights, identify gaps, and make prioritization recommendations with confidence. •Translate compliance frameworks (NIST, SOC 2, ISO 27001) directly into product requirements and acceptance criteria — without needing it filtered through a security team first. •Run stakeholder interviews, workshops, and review sessions independently; communicate findings fluently to both technical and executive audiences. •Maintain and continuously improve the product backlog; write user stories and functional specs that engineering can act on without back-and-forth. •Build and own KPI dashboards and product performance reporting used by senior leadership. •Create wireframes and process flows to communicate product requirements visually using diagramming tools such as Lucidchart or equivalent. •Support internationalization initiatives including coordination of translation workflows, localization compliance, and regional regulatory requirements. •Support sprint planning and serve as a reliable bridge between business needs and engineering execution. Required Qualifications: •1–3 years of experience in a hybrid PM and BA capacity — candidates from purely one track or the other will not be considered. •Experience across both B2B SaaS and B2C consumer products; you understand how user needs, data models, and stakeholder dynamics differ between the two. •Deep, hands-on cybersecurity knowledge is required; you should be able to interpret a compliance requirement and write a product spec from it without support. •Strong data and analytics skills; experience building dashboards or reports that inform product decisions, not just track output. •Proven ability to communicate complex technical topics clearly to non-technical stakeholders — this is a core function of the role, not a nice-to-have. •Internationalization experience is required, including hands-on involvement with translation workflows, and localization compliance; experience with translation management platforms such as Smartling is strongly preferred. •Experience with consent management platforms (CMPs) and the ability to translate privacy and consent requirements into product specifications. •Experience with subscription billing platforms such as Stripe or Chargebee, including familiarity with billing logic and how billing requirements surface in product design. •Proficiency with diagramming and wireframing tools such as Lucidchart or equivalent. •Familiarity with NIST, SOC 2, or ISO 27001 and the ability to apply them in a product context. •Fluency in Agile/Scrum; experience with Azure DevOps or equivalent tools. •Strong written and spoken English proficiency is required; this role involves daily communication with US-based stakeholders via Slack, Azure DevOps, and video calls. We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects. ONLINE RECRUITMENT PROCESS STEPS Screening call with the Recruiter Competencies interview with Capco Hiring Manager Client’s interview Feedback/Offer
Technology
Tesco Technology
Software Engineer - Fullstack (Fulfilment)
Mid
Hybrid
Krakow, Poland
20,000 - 25,000 PLN
🏢 Summary: Development of Java-based microservices supporting depot automation and fulfilment systems, with end-to-end ownership in a DevOps environment. The role focuses on building and improving REST services and progressive web applications to enhance operational efficiency and user experience. You will contribute to architecture, code quality, and system reliability in an Agile team. 🗂️ Requirements: 4+ years experience with Java 11+, Experience with Agile methodologies (Scrum or Kanban), Experience in Test Driven Development, Experience designing and developing microservices, Experience designing and developing REST APIs, Good English communication skills 📃 Skills: Java, REST, Microservices, Agile, Scrum, Kanban, TDD, English 🏢 Description: About the role As part of the store distribution engineering team, you will get the opportunity to work on the software applications and services that ensure our stores have the products our customers need. The work you do will improve the colleague experience in our depots and drive improved efficiencies to our extensive fulfilment network. And when it comes to ideas, we’re as ambitious as you are. Our team is modernizing the technologies used to drive our fulfilment network and depot operations. There are two main areas of our work: 1. Supporting increased automation within our depots to make them more efficient. 2. Developing modern applications to support our colleagues drive better outcomes for the business. Focusing on the automation area, you’ll play a key role in shaping the future of Tesco’s Autonomous Mobile Robot adoption in our fresh food depots. You’ll start by building the understanding and ownership of the existing solution, with the goal of improving the efficiency and user experience. All that while influencing the technical direction along the way. On the technical side, we are developing Java microservices which are exposed via React applications and REST APIs. We use Kafka as a messaging backbone to provide strategic business analytics and insights via the Tesco Analytics Platform. We deploy our applications to AKS, virtual machines on premise or increasingly to an internal Kubernetes platform. We use Terraform to create our infrastructure as code. What is in it for you Hybrid working We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about different flexible working options. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. This role requires you to be based in or near Kraków, as you will spend 60% (3 days) of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Our benefits Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all of our colleagues. If you choose to join our business, we will provide you with: Up to 20% yearly salary bonus – based on both individual and business performance Permanent contract from the go – as a sign of our trust in your abilities Tax-deductible expenses (IP) Private healthcare (LuxMed) Cafeteria & Multisport Additional 4 days of paid leave to support your well-being and family life Increase in annual leave (from 20 to 25 days) for those not yet eligible for the full holiday entitlement Learning opportunities – certified technical training and a learning platform (Udemy) Back-to-school day – 1 day off for parents of primary school children Fertility leave – up to 2 weeks of paid leave for IVF treatment Sports activities with a personal trainer in the office Referral bonus MacBook as your work tool If that sounds exciting, then we'd love to hear from you. You will be responsible for We operate in a DevOps philosophy. We take responsibility for the software through its entire lifecycle. We practice continuous integration, delivery, and support of our code through to production and beyond. Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures: Be a coder; review and contribute code. Proactively propose solutions. Work in the team – support and be supported in your team. Design: design, propose and review architecture design. Focus on performance, availability, reliability, and security. Cross-platform, lightweight & mobile-first progressive web applications by design. Contribute to the definition of features for services owned by your team. Effectively communicate your and your team’s progress to your team members, your manager, and wider Tesco colleagues. You will need Mandatory skills: At least 4 years of experience developing with Java 11+ Experience working with Agile methodologies (Scrum/Kanban) Experience in test driven development Experience of designing and developing microservices / REST APIs Good English communication skills Nice to have skills: Experience with Azure, or other cloud solutions Exposure to React About us Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we’re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. Want to get to know us better? Watch our team talk about our culture – YouTube What our colleagues like the most at Tesco: We develop our own products We make an impact; large scale of operation Accountability and respect are given to us We cooperate and support each other There are great colleagues who are divided into small teams here We can develop and learn new things Discover how our colleagues shape Tesco’s tomorrow .
Technology
Tesco Technology
DevOps Engineer (Platform Team - Customer APIs)
Senior
Hybrid
Krakow, Poland
20,000 - 25,000 PLN
🏢 Summary: The role focuses on building and maintaining high-scale CI/CD infrastructure and DevOps solutions that support secure, reliable customer APIs in a large e-commerce environment. You will design, develop and operate cloud-based infrastructure using a DevOps approach, ensuring high availability, scalability and performance. The position involves close collaboration with engineering teams to deliver common infrastructure and production-ready solutions. 🗂️ Requirements: 4+ years experience building CI/CD solutions, Experience running and supporting production systems, Experience with Azure cloud, Experience designing high-availability and scalable systems, Strong software engineering and coding skills, Knowledge of full SDLC practices, Experience in DevOps environment, Experience in large-scale or e-commerce systems, Understanding of security best practices 📃 Skills: Azure, Kubernetes, Docker, Terraform, Kafka, PostgreSQL, CosmosDB, NoSQL, Splunk, NewRelic, AzureDevOps, ArgoCD, Git, Nexus, SNYK, SonarQube 🏢 Description: About the role The Customer APIs team builds high‑scale, high‑performance services that power customer profile data across Tesco. We design secure, reliable and efficient APIs that drive not only all retail journeys but also personalised communication for our customers. By joining our team, you will be able to build a common infrastructural backbone for the whole area. What is in it for you Hybrid working We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about different flexible working options. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. This role requires you to be based in or near Kraków, as you will spend 60% (3 days) of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Our benefits Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all of our colleagues. If you choose to join our business, we will provide you with: Up to 20% yearly salary bonus – based on both individual and business performance Permanent contract from the go – as a sign of our trust in your abilities Tax-deductible expenses (IP) Private healthcare (LuxMed) Cafeteria & Multisport Additional 4 days of paid leave to support your well-being and family life Increase in annual leave (from 20 to 25 days) for those not yet eligible for the full holiday entitlement Learning opportunities – certified technical training and a learning platform (Udemy) Back-to-school day – 1 day off for parents of primary school children Fertility leave – up to 2 weeks of paid leave for IVF treatment Sports activities with a personal trainer in the office Referral bonus MacBook as your work tool If that sounds exciting, then we'd love to hear from you. You will be responsible for Key responsibilities: We operate in a DevOps philosophy. We take responsibility for the software through its entire lifecycle. We practice continuous integration, delivery, and support of our code through to production and beyond. As a DevOps Engineer, you’ll be part of an agile and industry-leading team of engineers at Tesco. You will be creating the future continuous integration and delivery tools for our area, solving problems, and developing new features through quality, scalable, performant, and maintainable technical solutions. Leveraging on tools like Kubernetes, Helm, Terraform, and others, and services like Azure Cloud, Azure DevOps, you will be responsible for the success of many other talented engineers on their journey to deliver high-quality, performant applications. Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures: · Focus on continuous integration and continuous delivery, · Work with other teams in our area to move towards a common infrastructure, · Be a coder; review and contribute clean code, · Contribute to the definition of features for the common infrastructure for over 50 engineers, · Effectively communicate and work with teams to support the delivery of cross-area infrastructure changes, · Proactively mentor the rest of the team and help with hiring. You will need · 4+ years of commercial experience building continuous integration and delivery solutions · Experience in running and supporting software in production (using the DevOps approach) · Experience with Azure · Problem-solving, analysis, and computational skills. You are comfortable designing systems and reasoning about them. · When tackling problems, you take a thorough and logical approach to solving them, and you retain ownership through to resolution. · Designing and developing systems for high availability and scalability · Awareness and willingness to work on cross-area security initiatives, · Experience working within an e-commerce or at-scale business where security, availability, and reliability are valued · Depth of professional software engineering experience and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Technology stack which we are using: · Integration Tools: Kafka, Azure Service Bus, Azure Event Hubs · Orchestration: Docker, Kubernetes, Terraform · Cloud: Azure · Databases: NoSQL, PostgreSQL, Cosmos DB. · Monitoring and Logging Tools: Splunk, New Relic · CI/CD: Azure DevOps, Argo CD · Others: Git, Nexus, IntelliJ, SNYK, SonarQub About us Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we’re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. Want to get to know us better? Watch our team talk about our culture – YouTube What our colleagues like the most at Tesco: We develop our own products We make an impact; large scale of operation Accountability and respect are given to us We cooperate and support each other There are great colleagues who are divided into small teams here We can develop and learn new things Discover how our colleagues shape Tesco’s tomorrow .
Technology
New offer

Databento
Product Marketing Specialist
Mid
Remote
🏢 Summary: Junior-to-mid-level product marketing role focused on copywriting, messaging, launch campaigns, and user activation for a modern financial data platform. The position involves collaborating across product, sales, and growth teams while managing content distribution, analytics, and conversion optimization initiatives in a fully remote environment. 🗂️ Requirements: Bachelor's degree, 2+ years of experience in marketing or communications, Strong copywriting, content strategy, or brand messaging experience, Portfolio of writing samples across multiple mediums, Experience marketing to technical audiences, Experience supporting product launches and conversion optimization, Experience with content and social distribution, Familiarity with CRM, dashboards, and funnel tracking, Familiarity with Canva or Figma 📃 Skills: CRM, Canva, Figma, Analytics, SEO, LinkedIn, Twitter 🏢 Description: The financial industry is growing at a record pace, but data providers are still limited by cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs. Databento is a market data platform providing real-time and historical data across futures, options, and equities through a unified API. The platform combines high performance and reliability with a simplified developer experience. This is a junior-to-mid-level role focused on product marketing, positioning, messaging, and activation, with a strong emphasis on copywriting. You'll work across projects from concept through launch and execute directly. As part of a small, fast-growing team, the role offers opportunities to grow laterally and help shape the marketing function. Benefits - Health insurance - Dental insurance - Disability insurance - Life insurance - 401(k) matching for full-time employees - 100% remote work - Paid in local currency Responsibilities - Write and review landing pages, activation flows, and sales copy to drive engagement and conversion - Drive product marketing initiatives, including positioning, messaging, and launch campaigns - Plan and execute content and social distribution across blogs, LinkedIn, X/Twitter, and founder amplification - Collaborate with product, sales, and growth teams on experiments, campaigns, and activation strategies - Track and measure performance using analytics, dashboards, and CRM tools - Support cross-functional initiatives to optimize user acquisition, engagement, and conversion Requirements - Bachelor's degree - At least 2 years of experience in marketing or communications, with a strong emphasis on copywriting, content strategy, or brand messaging - Writing samples across mediums such as product and UX copy, landing pages, blog articles, SEO content, or social media - Experience marketing to technical audiences including engineers, finance professionals, and scientists - Experience supporting product launches, sales copy, experiments, activation flows, or conversion optimization - Experience creating content and social distribution across blogs, LinkedIn, X/Twitter, and founder amplification - Familiarity with marketing operations and analytics including CRM, dashboards, and funnel tracking - Familiarity with marketing design tools such as Canva and Figma Databento, Inc. provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. We comply with federal, state, and local nondiscrimination laws in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, layoff, recall, transfer, leave, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know. Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn't exactly match the qualifications listed, applications are encouraged.