Senior Client Success Manager

Senior • Hybrid

90,000 - 100,000 USD/yr

New York City, NY

The Role

You will be joining the Client Success Team, focused on some of the most important Tier 2 and growth accounts on both the buy and sell sides. Reporting to the Regional Head of Client Experience, your ultimate goal is to drive further adoption of the platform, both through existing and new use cases.

Primary Responsibilities

Lead retention and adoption in your accounts and help clients achieve their desired outcomes:

Drive product adoption, increased usage, retention and accelerated growth
Understand client business objectives and articulate value realisation back to the client
Identify opportunities for expansion, services and training and partner with account management to build business cases

Build and maintain trusted advisor relationships with relevant and senior stakeholders:

Lead governance meetings with senior stakeholders
Handle strategic account conversations and guide stakeholders on industry best practices

Develop robust knowledge of the solution offering:

Demonstrate strong understanding of how the platform solves client pain points and drives value
Perform demos and training on modules and offerings
Hold client workshops and provide guidance on industry and platform best practices

Be the voice of the client internally and collaborate cross-departmentally:

Work closely with Product and Proposition leadership to contribute ideas to the strategic roadmap
Partner with Professional Services to deliver implementation and growth projects

Requirements

5 to 7 years’ experience in financial services, preferably in financial services software, client success, or middle office operations and transformation roles
Track record of success in tier 2 and key buy- and sell-side institutions
Understanding of capital markets or post-trade technology
Awareness of relevant financial market regulations such as CFTC, SFTR, EMIR, and Trade Reporting
Strong presentation and communication skills
Practical, solution-oriented mindset
Ability to travel 25% of the time

Benefits

Annual base salary between $90,000 and $100,000 based on experience and qualifications
Success Share or Commission bonus payments
Healthcare insurance or Flexible Spending Accounts (FSA)
401(k) Retirement Plan
Unlimited annual holiday
Enhanced family leave
Employee Assistance Programme
Commuter benefit
4 volunteering days off
Flexible working policy (3 days per week in office)
Home working allowance
Opportunity to work abroad for up to 6 weeks per year
Personal learning and development opportunities
Referral bonus
Spot rewards
Employee of the Month and Employee of the Year awards

Duco

Duco is a London-headquartered technology company operating in the enterprise data automation and financial services technology sector. Its mission is to reduce time spent on data-related work by 90% through an advanced, cloud-based platform that leverages no-code tools and AI to automate data controls and processing across the entire data lifecycle. Duco enables organizations to trust and act on their data by unifying structured and unstructured data workflows into a single intuitive system, helping clients increase efficiency, reduce risk, ensure regulatory compliance, and lower operational costs. The company serves many of the world’s largest financial institutions, including major global banks, brokers, exchanges, asset managers, and other capital markets participants. With more than 200 employees and offices in London, New York, Wroclaw, Singapore, and Antwerp, Duco emphasizes innovation, inclusivity, and a collaborative global culture.

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