Triage Coordinator

Optimal Care is where your dedication meets a rewarding career. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Quick Facts

• Home Office: Jackson, MI; Kalamazoo, MI; Grand Rapids, MI; Saginaw, MI
• Schedule: Four days per week with an every other weekend rotation
• In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m.
• Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m.
• Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m.
• Pay Range: $18—$22 USD

Key Responsibilities

The Triage Coordinator is responsible for the coordination of all after-hours calls, after-hours orders, and communication with on-call providers, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and require initiative, creative problem resolution, time management, and excellent phone and electronic communication skills.

• Communicate significant findings, problems, and changes in condition to primary care providers and care teams
• Perform effectively under stress and in emergency situations
• Assume primary responsibility for after-hours planning, coordination, implementation, and evaluation of care plans
• Maintain confidentiality of patient and employee information in accordance with policy
• Answer after-hours calls and respond to changes in patient condition
• Provide support and direction to staff, health care professionals, patients, and families

Required Qualifications

• High School Diploma or GED
• Minimum one (1) year of experience in a medical field or medical office
• Ability to operate computer equipment, fax, and photocopy machines
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Knowledge of medical terminology
• Excellent verbal and written communication skills

Desired Qualifications

• CNA or MA certification preferred
• Experience with geriatric population and/or caregivers preferred
• Familiarity with Ethizo EMR preferred

Benefits

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

Reasonable accommodations are offered throughout the application process and employment to ensure all team members can thrive.

Equal Opportunity Employer

We are an equal-opportunity workplace that prohibits discrimination and harassment based on protected characteristics.