Front Desk - Cosmetic Surgery Center (Training Provided!)

Sono Bello is seeking a dynamic Consult Experience Specialist (CES) with a passion for aesthetics to join the team. As the first point of contact for patients, the CES ensures an exceptional experience from start to finish in a high-energy, fast-paced environment.

Key Responsibilities:

• Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
• Provide exceptional customer service throughout the patient's journey, maintaining a professional and positive demeanor.
• Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
• Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.
• Collaborate with team members to identify patient success stories for online endorsements.
• Assist with patient inquiries and follow-ups, both pre- and post-operative.
• Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Required Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with computer systems and software, including Microsoft Office.
• Knowledge of medical terminology and procedures (preferred but not required).
• Professional demeanor and commitment to providing exceptional client experience.

Compensation & Benefits:

• Base salary: $45,000 with bonus and overtime potential, for a total earning range of $45,000 - $57,000 OTE. Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs.
• Full-time employees may receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.
• Benefits package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. Benefits eligibility may vary based on employment status.