June 9, 2026

Delivery Manager

Mid • Hybrid

Krakow, Poland

We are looking for an experienced and communicative Delivery Manager with a strong growth mindset to join the fastest-growing program within our portfolio. You will be managing software delivery for a major US-based enterprise, focusing on large-scale applications with a massive global reach.

This is a unique opportunity to work on products that operate on a global scale and impact a vast user base worldwide. You will be joining a highly dynamic environment - our team grew by over 100% in 2025, expanded by another 50% in 2026, and we are planning further aggressive growth in the upcoming quarters.

❗️ IMPORTANT: This position is strictly based in Kraków ONLY, requiring 3 days a week in the office.


Responsibilities:

  • Manage the end-to-end delivery of several software project teams.

  • Ensure all project deliverables are on track and meet high-quality standards.

  • Handle comprehensive project reporting and effectively manage client feedback.

  • Build, maintain, and manage direct relationships with key client stakeholders.

  • Track project performance, improve the KPI framework, and measure the impact of AI on developer productivity.

  • Proactively manage risks, dependencies, and client expectations.

  • Lead and manage the project team, providing mentorship and guidance for key engineers

Min requirements:

  • Minimum 3 years of proven experience in managing software development projects.

  • Exceptional communication and stakeholder management skills.

  • A strong growth mindset and readiness to thrive in a rapidly scaling environment.

  • Willingness and ability to work in a hybrid model (strictly 3 days a week from the Kraków office).

Would be a plus:

  • Previous experience managing projects in rapidly growing teams or scaling delivery frameworks.

  • Experience working on large-scale consumer applications or mobile/communications ecosystems.

We offer:

  • Opportunity to work on bleeding-edge projects

  • Work with a highly motivated and dedicated team

  • Competitive salary

  • Flexible schedule

  • Benefits package - medical insurance, sports

  • Corporate social events

  • Professional development opportunities

  • Well-equipped office

About us:

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.

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Warsaw, Poland

105 - 135 PLN/hr

🏢 Summary: Full-time remote Delivery Manager role responsible for high-quality IT service delivery, leading multidisciplinary technical teams, and managing international client relationships. The position focuses on SLA/KPI oversight, ITIL-based service management, and coordination of internal and external service providers. It combines operational leadership, process improvement, and Agile-driven delivery in complex IT environments. 🗂️ Requirements: Minimum 5 years experience as Service/Delivery Manager or Business Relationship Manager in IT, Experience managing multidisciplinary technical teams, Knowledge of ITIL processes (Incident, Change, Problem, Service Desk), Experience managing SLA/KPI and contractual obligations, Experience in international service delivery environments, Budget control and cost optimization experience, Knowledge of Agile/Scrum methodology, Fluent English, Willingness to travel domestically and internationally 📃 Skills: ITIL, Agile, Scrum, SLA, KPI, ITSM, ServiceNow, Jira, PMP, PRINCE2 🏢 Description: Craftware to ponad 500-osobowa firma technologiczna, która wspiera duże organizacje w rozwiązywaniu złożonych problemów biznesowych za pomocą nowoczesnych rozwiązań IT - od systemów sprzedażowych i automatyzacji, po platformy danych i AI. Działamy tam, gdzie technologia musi być niezawodna, bezpieczna i skalowalna. Realizujemy projekty end-to-end: od analizy i architektury, przez wdrożenie, aż po rozwój i utrzymanie. Jesteśmy zaufanym partnerem takich technologii jak Salesforce, Veeva, UiPath i Databricks. Poszukujemy doświadczonej osoby na stanowisko Delivery Manager, która dołączy do naszego zespołu w Craftware. Osoba na tym stanowisku będzie odpowiedzialna za dostarczanie usług IT wysokiej jakości, zarządzanie relacjami z klientami oraz koordynację zespołów w środowisku międzynarodowym. Miejsce pracy: Praca zdalna (z otwartością na delegacje) Rodzaj zatrudnienia: Pełny etat Zadanie i cele Zarządzanie dostarczaniem usług IT oraz dbanie o satysfakcję klientów poprzez proaktywną i regularną komunikację Kierowanie interdyscyplinarnym zespołem specjalistów technicznych skupionych wokół konkretnych klientów - budowanie współpracy, rozwijanie kompetencji zespołu i zapewnienie wysokiej jakości dostawy Pełnienie roli głównego punktu kontaktowego dla klientów - prowadzenie cyklicznych spotkań, przygotowywanie raportów miesięcznych i zarządzanie eskalacjami Koordynowanie usług dostarczanych wewnętrznie i zewnętrznie w celu zapewnienia spójnej i bezproblemowej obsługi Nadzorowanie przestrzegania zobowiązań kontraktowych (SLA/KPI) oraz identyfikowanie możliwości optymalizacji kosztów Współpraca z zespołami opartymi na ITIL: Major Incident, Change, Problem, Service Desk i innymi Identyfikowanie nowych możliwości biznesowych i aktywny udział w utrzymaniu oraz rozwoju relacji z klientami Tworzenie i rozwijanie procesów zarządzania serwisem oraz dokumentacji operacyjnej Wymagania Co najmniej 5 lat doświadczenia na stanowisku Service/Delivery Managera lub Business Relationship Managera w branży IT Udokumentowane doświadczenie w zarządzaniu zespołami wielodyscyplinarnymi Znajomość procesów ITIL (Incident, Change, Problem, Service Desk) i dobrych praktyk zarządzania usługami Doskonałe umiejętności zarządzania relacjami z klientem: obsługa eskalacji, raportowanie, regularne spotkania Doświadczenie w zarządzaniu usługami w środowisku międzynarodowym i wielokulturowym Kompetencje w zakresie zarządzania finansowego: kontrola budżetu, optymalizacja kosztów Znajomość metodologii Agile/Scrum Biegła znajomość języka angielskiego Gotowość do wyjazdów służbowych krajowych oraz zagranicznych Mile widziane Certyfikat ITIL (Foundation lub wyższy) Certyfikat PMP, PRINCE2 lub równoważny Doświadczenie w pre-sales: szacowanie zakresu, tworzenie ofert handlowych Znajomość narzędzi ITSM (ServiceNow, Jira Service Management lub podobne) Doświadczenie w firmie doradczej lub software house'ie Doświadczenie w branży telekomunikacyjnej Oferujemy Współpracę w oparciu o B2B (do 135 zł/h netto + VAT) System premiowy uzależniony od celów indywidualnych i zespołowych Codzienne wsparcie zespołu Dedykowany budżet certyfikacyjny Pomoc w określeniu i wsparcie w Twojej ścieżce rozwoju Pakiet benefitów Wyjazdy integracyjne Praca 100% zdalna (z uwzględnieniem delegacji)

Technology

Andersen

Delivery Manager

Senior

Hybrid

5,000 - 5,300 EUR

🏢 Summary: The offer is for a Delivery Manager responsible for overseeing end-to-end IT project delivery, from pre-sales to post-production, ensuring quality, efficiency, and profitability. The role focuses on managing portfolios, coordinating cross-functional teams, handling client communication, and optimizing project performance in global digital environments. It requires strong expertise in Agile methodologies, SDLC, and commercial proposal preparation. 🗂️ Requirements: 3+ years of IT project management experience, 2+ years of experience as Delivery Manager, Strong knowledge of project management methodologies and tools, Experience managing projects with Agile methodologies, Understanding of SDLC, Experience in fintech or healthcare domain, Experience in risk and change management, Experience in budget planning and profitability management, Experience in preparing proposals and solution estimations, Ability to manage project resources and timelines, Knowledge of requirements elicitation and management, English level B1+ (Intermediate+) 📃 Skills: Agile, Scrum, Kanban, SDLC, RFP, FinTech, Healthcare, Budgeting, RiskManagement, ChangeManagement, RequirementsManagement, Estimations 🏢 Description: Andersen is hiring a Delivery Manager to oversee project delivery, ensuring quality, efficiency, and coordination across teams for global digital solutions. Andersen is a pre-IPO software development company providing a full cycle of services. For over 19 years, we have been helping enterprises and middle-sized firms worldwide transform their businesses by creating effective digital solutions using innovative technologies. Today, we are working with organizations from various parts of the world, including North America, Western Europe, Israel, Australia, and the UAE. Our expertise covers FinTech, Healthcare, Retail, Telecom, Media & Entertainment, Logistics, Travel & Hospitality, eCommerce, and other industries. Responsibilities: Managing a portfolio of projects from pre-sales to post-production stages. Managing timelines, risks, and client business expectations. Ensuring delivery efficiency, including project optimization and profitability management. Planning, controlling, and allocating project budgets. Closely collaborating with internal and external project stakeholders. Continuously monitoring and improving team performance metrics. Analyzing RFPs. Preparing solution estimations. Preparing commercial proposals for clients (including presentations). Building teams and managing project timelines. Coaching, mentoring, motivating, and overseeing managed projects. Maintaining regular communication with clients regarding development, strategies, and business goals. Preparing reports and maintaining the required client documentation. Must-haves: Experience in IT project management for 3+ years (planning, scheduling, project communication, problem-solving, change and risk management). Experience as a Delivery Manager for 2+ years. Strong understanding of project management, including various methodologies and tools. Experience managing projects using different Agile methodologies. Experience in fintech or healthcare domains is a priority. Understanding of the software development lifecycle (SDLC). Strong planning skills and the ability to switch quickly between projects without losing focus. Experience preparing proposals, translating functional requirements into a clear scope of work, and forming and managing project resources based on client needs. Excellent leadership, communication, negotiation, and client relationship management skills. Knowledge of requirements elicitation techniques and experience in requirements management. Level of English – Intermediate+ and above. Reasons why this job would be interesting to you: Andersen cooperates with such companies as Siemens, Johnson & Johnson, AstraZeneca, BNP Paribas, Allianz, Ryanair, TUI, Verivox, Media Markt, etc.. For the past four years, our company has been growing annually by 60–100%, and we constantly involve top-notch specialists in our team. Andersen has mentoring and adaptation systems for new employees, and transparent performance review and assessment systems will allow you to determine your development path and plan your growth. The most important thing that we value in our employees is a commitment to continuous learning. The company supports them in this and gives them access to the best educational platforms, seminars, and practices. In addition, for over 19 years, Andersen has assembled a huge knowledge base and established a robust resource management institution. We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work. We are a cool young team of like-minded people communicating informally. - You'll have a stable and competitive salary and an extensive benefits package. At Andersen, we have many different ways to grow. You can improve as a specialist or a manager, and all your activities will be decently rewarded. Join us! Your personal data is protected in accordance with GDPR regulations. Learn more: https://andersenlab.com/privacy-policy/pl