Level 2 Network Support Engineer (GCC Network Team)

🏢 Summary: The offer is for a Level 2 Network Support Engineer responsible for maintaining the stability, availability, and performance of a global network infrastructure. The role focuses on advanced troubleshooting, incident management, proactive monitoring, and operational support across LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. It is a hands-on, run-oriented position within a Follow-the-Sun support model requiring strong technical expertise in enterprise networking. 🗂️ Requirements: Strong knowledge of LAN and switching technologies, Strong knowledge of enterprise Wi-Fi environments, Experience with firewall technologies, Experience with Zscaler (ZIA/ZPA), Experience with SD-WAN environments, Understanding of WAN and underlay connectivity, Experience with network monitoring and observability tools, Understanding of ITIL processes and service management, Ability to perform advanced network troubleshooting, Experience in incident and major incident management 📃 Skills: LAN, Switching, Wi-Fi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SD-WAN, WAN, Monitoring, Observability, ITIL 🏢 Description: Role Overview The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Key Responsibilities Monitoring & Supervision Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Ensure incident records are properly documented and maintained. Request & Work Order Management Execute service requests and work orders related to network operations. Perform standard operational activities such as configuration changes, access requests, policy updates, and network provisioning tasks. Ensure all requests are completed within agreed service levels and operational procedures. Maintain accurate documentation of completed activities. Operational Support & Service Continuity Support daily network operations across global regions following a Follow-the-Sun support model. Ensure service continuity through proactive operational management. Participate in operational handovers between regions (APAC, EMEA, NAM/LAM). Collaborate closely with internal teams, vendors, and service providers to ensure efficient service delivery. Knowledge Management & Documentation Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Ensure troubleshooting guides remain accurate and up to date. Contribute to knowledge sharing across the support organization. Continuous Improvement Identify recurring issues and opportunities for operational improvements. Support automation and process optimization initiatives. Contribute to improving monitoring coverage, alert quality, and operational efficiency. Participate in service reviews and operational improvement discussions. Technical Skills - Strong knowledge of LAN and Switching technologies. - Strong knowledge of Enterprise Wi-Fi environments. - Experience with Firewall technologies (Palo Alto preferred). - Experience with Zscaler solutions (ZIA / ZPA). - Experience with SD-WAN environments. - Understanding of WAN and Underlay connectivity services. - Experience with network monitoring and observability tools. - Understanding of ITIL processes and service management practices.

🏢 Summary: Level 2 Network Support Engineer responsible for maintaining stability, availability, and performance of a global enterprise network infrastructure. The role focuses on advanced monitoring, incident resolution, and operational support across LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. It is a hands-on operational position ensuring service continuity and high-quality network support. 🗂️ Requirements: Strong experience in Network Operations or Network Support, Experience supporting enterprise-scale network infrastructures, Proven experience in incident management and advanced troubleshooting, Strong knowledge of LAN and Switching technologies, Strong knowledge of Enterprise Wi-Fi environments, Experience with Firewall technologies, Experience with Zscaler solutions, Experience with SD-WAN environments, Understanding of WAN and underlay connectivity, Experience with network monitoring and observability tools, Understanding of ITIL processes and service management 📃 Skills: LAN, Switching, WiFi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SDWAN, WAN, Underlay, Monitoring, Observability, ITIL 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Responsibilities: Monitoring & Supervision: Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management: Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Ensure incident records are properly documented and maintained. Request & Work Order Management: Execute service requests and work orders related to network operations. Perform standard operational activities such as configuration changes, access requests, policy updates, and network provisioning tasks. Ensure all requests are completed within agreed service levels and operational procedures. Maintain accurate documentation of completed activities. Operational Support & Service Continuity: Support daily network operations across global regions following a Follow-the-Sun support model. Ensure service continuity through proactive operational management. Participate in operational handovers between regions (APAC, EMEA, NAM/LAM). Collaborate closely with internal teams, vendors, and service providers to ensure efficient service delivery. Knowledge Management & Documentation: Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Ensure troubleshooting guides remain accurate and up to date. Contribute to knowledge sharing across the support organization. Continuous Improvement: Identify recurring issues and opportunities for operational improvements. Support automation and process optimization initiatives. Contribute to improving monitoring coverage, alert quality, and operational efficiency. Participate in service reviews and operational improvement discussions. Must Haves: Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Proven experience in incident management and operational troubleshooting. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Experience with SD-WAN environments. Understanding of WAN and Underlay connectivity services. Experience with network monitoring and observability tools. Understanding of ITIL processes and service management practices. Nice to Haves: Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Strong communication and collaboration skills. Ability to work effectively in a global and multicultural environment. Ability to manage priorities and work under pressure during critical incidents. Proactive and hands-on mindset. Ownership and accountability. Structured and detail-oriented. Team player with strong collaboration skills. Continuous improvement mindset. Other Details: Key Value of the Role: Ensure network service availability and operational stability. Deliver high-quality support and incident resolution. Maintain customer satisfaction through effective service delivery. Support a scalable and efficient global network operating model. Contribute to operational excellence and continuous improvement initiatives. Reason (Must Have): Strong experience in Network Operations: Essential for effectively managing complex network environments and resolving incidents efficiently. Experience supporting enterprise-scale network infrastructures: Necessary for understanding the complexities and requirements of large-scale networks. Reason (Nice to Have): Strong analytical and troubleshooting capabilities: Adds value by enhancing the quality of incident resolution and operational support. Customer-oriented mindset: Helps maintain high customer satisfaction levels, which is crucial in support roles.

🏢 Summary: The role focuses on providing advanced Level 2 operational support to ensure stability, availability, and performance of a global enterprise network infrastructure. It involves proactive monitoring, incident resolution, configuration management, and troubleshooting across multiple network technologies in a follow-the-sun model. The position requires strong hands-on expertise in network operations and enterprise environments. 🗂️ Requirements: Strong experience in Network Operations or Network Support environments, Experience supporting enterprise-scale network infrastructures, Proven experience in incident management and advanced troubleshooting, Strong knowledge of LAN and Switching technologies, Strong knowledge of Enterprise Wi-Fi environments, Experience with Firewall technologies, Experience with Zscaler solutions (ZIA/ZPA), Experience with SD-WAN environments, Understanding of WAN and underlay connectivity services, Experience with network monitoring and observability tools, Understanding of ITIL processes and service management practices 📃 Skills: LAN, Switching, WiFi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SDWAN, WAN, TCPIP, ITIL, Monitoring, Observability 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Responsibilities: Monitoring & Supervision: Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management: Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Ensure incident records are properly documented and maintained. Request & Work Order Management: Execute service requests and work orders related to network operations. Perform standard operational activities such as configuration changes, access requests, policy updates, and network provisioning tasks. Ensure all requests are completed within agreed service levels and operational procedures. Maintain accurate documentation of completed activities. Operational Support & Service Continuity: Support daily network operations across global regions following a Follow-the-Sun support model. Ensure service continuity through proactive operational management. Participate in operational handovers between regions (APAC, EMEA, NAM/LAM). Collaborate closely with internal teams, vendors, and service providers to ensure efficient service delivery. Knowledge Management & Documentation: Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Ensure troubleshooting guides remain accurate and up to date. Contribute to knowledge sharing across the support organization. Continuous Improvement: Identify recurring issues and opportunities for operational improvements. Support automation and process optimization initiatives. Contribute to improving monitoring coverage, alert quality, and operational efficiency. Participate in service reviews and operational improvement discussions. Must Haves: Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Proven experience in incident management and operational troubleshooting. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Experience with SD-WAN environments. Understanding of WAN and Underlay connectivity services. Experience with network monitoring and observability tools. Understanding of ITIL processes and service management practices. Nice to Haves: Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Strong communication and collaboration skills. Ability to work effectively in a global and multicultural environment. Ability to manage priorities and work under pressure during critical incidents. Proactive and hands-on mindset. Ownership and accountability. Structured and detail-oriented. Team player with strong collaboration skills. Continuous improvement mindset. Other Details: Key Value of the Role: Ensure network service availability and operational stability. Deliver high-quality support and incident resolution. Maintain customer satisfaction through effective service delivery. Support a scalable and efficient global network operating model. Contribute to operational excellence and continuous improvement initiatives. Reason (Must Have): Strong experience in Network Operations: Essential for effectively managing complex network environments and resolving incidents efficiently. Experience supporting enterprise-scale network infrastructures: Necessary for understanding the complexities and requirements of large-scale networks. Reason (Nice to Have): Strong analytical and troubleshooting capabilities: Adds value by enhancing the quality of incident resolution and operational support. Customer-oriented mindset: Helps maintain high customer satisfaction levels, which is crucial in support roles. Trust Score: Score: High Evidence: Detailed responsibilities, specific technologies listed, and quantified experience levels enhance clarity for precise sourcing. Sourcing Guidance / Clarifications Needed: The job description provides good technical clarity for sourcing. Consider these potential recommendations to enhance the search: Recommendation: Search for candidates with skills in both LAN and Firewall technologies. Rationale: These skills are often found together in complex network environments and can provide more comprehensive candidates. Recommendation: Look for experience with automation tools alongside network troubleshooting. Rationale: Automation expertise can significantly improve operational efficiency and contribute to the continuous improvement initiatives mentioned. Recommendation: Consider candidates with experience in multi-cloud environments. Rationale: Experience in managing services across cloud platforms will lend valuable insight into a diverse network infrastructure.

🏢 Summary: The Level 2 Network Support Engineer is responsible for maintaining the stability, performance, and availability of a global enterprise network infrastructure. The role focuses on monitoring, troubleshooting, and resolving network incidents across LAN, Wi-Fi, Firewall, SD-WAN, WAN, and Zscaler environments. It involves operational support in a Follow-the-Sun model and escalation of complex issues to higher support levels. 🗂️ Requirements: Experience in Network Operations or Network Support, Experience with enterprise-scale network infrastructures, Strong knowledge of LAN and Switching, Strong knowledge of Enterprise Wi-Fi, Experience with Firewall technologies, Experience with Zscaler (ZIA, ZPA), Understanding of ITIL processes, Ability to perform network diagnostics and troubleshooting 📃 Skills: LAN, WAN, Wi-Fi, Switching, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SD-WAN, ITIL, Networking, Monitoring, Troubleshooting 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position demands a strong background in network operations and expertise in enterprise-scale network environments. Main Responsibilities Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Investigate and resolve incidents escalated from Level 1 support. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Execute service requests and work orders related to network operations. Support daily network operations across global regions following a Follow-the-Sun model. Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Identify recurring issues and opportunities for operational improvements. Key Requirements Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Understanding of ITIL processes and service management practices. Nice to Have Experience with SD-WAN environments. Experience with network monitoring and observability tools. Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Other Details The position employs a global perspective, supporting teams across the APAC, EMEA, and NAM/LAM regions within the GCC Network Team, utilizing a Follow-the-Sun support model for effective operations. the position is based in Pune and follows a hybrid working model. We are currently looking for immediate joiners who can join the team at the earliest.

🏢 Summary: The offer is for a Network Engineer Expert responsible for designing, implementing, and maintaining enterprise network infrastructure to ensure high performance and reliability. The role focuses on configuring multi-vendor network devices, optimizing network performance, and resolving complex incidents. It requires strong technical expertise in network protocols, infrastructure operations, and performance analysis. 🗂️ Requirements: Proven experience in network engineering, Strong knowledge of network protocols, topologies, and technologies, Experience configuring and operating multi-vendor network devices, Ability to diagnose and resolve complex network incidents, Degree in Computer Science or related technical field, Network engineering certification or equivalent, Ability to document technical processes, Ability to work autonomously in technical environments 📃 Skills: Networking, TCP/IP, Routing, Switching, LAN, WAN, DNS, DHCP, Firewalls, VLAN, VPN 🏢 Description: Introduction & Summary: The Network Engineer Expert will play a critical role in the design, implementation, and maintenance of the company's network infrastructure. This position requires a proven background in network engineering, including expertise in network protocols, devices, and performance optimization to ensure high service quality and reliability. Main Responsibilities: Design, implement, and maintain the network infrastructure within defined technical scope. Coordinate with technical stakeholders for efficient network operation. Provide technical support to internal users via service requests. Analyze network performance and identify optimization opportunities. Implement and configure network devices according to specifications. Investigate and resolve network-related incidents within response times. Maintain up-to-date knowledge of network technologies and best practices. Key Requirements: Proven expertise in network engineering. Solid understanding of network protocols, topologies, and technologies. Capability to configure and operate network devices from multiple vendors. Analytical ability to diagnose and resolve complex network issues. Academic background in Computer Science or a comparable technical field. Network engineering certification or equivalent accreditation. Ability to interact with technical stakeholders and document processes. Ability to deliver services autonomously while coordinating as needed. Nice to Have: Experience with network performance optimization. Familiarity with network security practices.

🏢 Summary: The role involves designing, implementing, and supporting complex LAN/WLAN network infrastructures with a strong focus on Cisco-based solutions. The engineer provides 3rd level support, troubleshooting, and incident management while advising customers on advanced networking and SDN solutions. The position also includes presales support and collaboration with vendors to optimize customer network environments. 🗂️ Requirements: Completed technical degree or equivalent qualification, Several years of experience in LAN/WLAN networking, Experience with SDN, Strong knowledge of Cisco solutions, Experience in 3rd level support, Experience in incident and problem management, Fluent German and English 📃 Skills: LAN, WLAN, SDN, Cisco, Fortinet, IncidentManagement, ProblemManagement, ReleaseManagement, DeploymentManagement, Presales, 3rdLevelSupport, German, English 🏢 Description: Zusammenfassung: Der System Professional Network Engineer (m/w/d) ist verantwortlich für die technische Beratung und Unterstützung bei komplexen Netzwerk-Lösungen, um die Netzwerk-Infrastruktur der Kunden zu optimieren und Probleme effizient zu lösen. Aufgaben: Beratung unserer Kunden bei technisch anspruchsvollen Netzwerk-Lösungen (LAN/WLAN) Planung und Realisierung von komplexen Netzwerk-Infrastrukturen (LAN/WLAN) Betriebsunterstützung technisch anspruchsvoller Netzwerk-Infrastrukturen (LAN/WLAN) Störungs-Analyse und Fehlerbehebung im Rahmen des Incident und Problem Managements, dabei Nachstellen und Analyse von Fehlern an Referenzanlagen Aktive Übernahme von Aufgaben im 3rd Level Support des Incident Managements und teilweise des Problem-, Release- und Deployment-Managements Regelmäßiger Austausch mit den technischen Ansprechpartnern unserer Hersteller (z.B. Cisco Systems) und Lieferanten Unterstützung des Vertriebs im Rahmen von Presales-Einsätzen Must Haves: Abgeschlossenes technisches Fach- oder Hochschulstudium oder eine vergleichbare Ausbildung Mehrjährige Berufserfahrung im Bereich Netzwerk (LAN/WLAN) und SDN (Software-Defined Networking) Fundierte Kenntnisse und Erfahrungen mit den Lösungen vom Hersteller Cisco Systems Gute analytische Fähigkeiten, hohes Maß an Service- und Kundenorientierung sowie Engagement Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift Nice to Haves: Kenntnisse bei den folgenden Herstellern sind von Vorteil: Cisco und Fortinet Zertifizierungen bei den genannten Herstellern

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position acts as a bridge between customers and engineering, owning customer-impacting incidents, troubleshooting distributed systems, and coordinating incident response. Ideal for candidates experienced in SQL-driven investigations, production environments, and cross-team technical collaboration. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to debug issues across distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Ability to handle production incidents, alerts, and time-sensitive customer issues, Willingness to work shift-based schedule including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, SaaS, REST, APIs, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between customers and internal engineering teams, diagnosing complex technical issues, coordinating production incident response, and ensuring the reliability of the platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This is a shift-based role supporting global customers, including Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a bridge between customers and engineering, bringing technical insight and production context to accelerate resolutions. - Strengthen production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern Support organization, contributing ideas that improve detection, investigation, and resolution of issues. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to conduct remote troubleshooting sessions with customers. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or similar role. - Strong troubleshooting and analytical skills. - Proficiency in SQL for production data investigation and root cause analysis. - Ability to debug distributed systems and application layers. - Experience partnering with Engineering teams to drive timely resolutions. - Comfort operating in fast-paced production environments handling incidents and alerts. Nice to Have - Experience with incident response, production alerting, or on-call rotations. - Familiarity with observability, monitoring, and debugging tools. - Experience supporting SaaS or cloud-based platforms. - Working knowledge of tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, REST endpoints, request/response payloads, and authentication mechanisms. - Experience analyzing application logs, system metrics, and traces. - Familiarity with Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to cloud platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with team needs. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: Senior LAN/WAN Network Engineer responsible for designing, maintaining and securing highly reliable network infrastructure supporting critical payment services. The role focuses on LAN/WAN architecture, modernization projects, advanced routing and security technologies, and ensuring compliance with high security standards. Position involves hands-on configuration, monitoring, troubleshooting and participation in audits. 🗂️ Requirements: Minimum 7 years of IT experience, Minimum 4 years in LAN/WAN design and maintenance, Experience in high-security environments (finance, critical infrastructure), Experience in migration and modernization projects, Knowledge of TCP/IP stack and network troubleshooting in layered model, Knowledge of L2/L3 architecture design and segmentation techniques, Knowledge of EVPN/VXLAN and advanced routing protocols, Knowledge of DWDM technology, Knowledge of network monitoring and threat detection methods, Knowledge of IPSec, IKE, MACsec, TLS, X.509 and PKI, Experience with QoS implementation (shaping, policing), Experience in wireless networks with controller-based architecture, Configuration and hardening of Junos and IOS devices, Knowledge of AAA model and Linux (CentOS/RHEL), Basic knowledge of LTE and GPRS in WAN routers, Driving license category B, English proficiency B1/B2, Availability for night maintenance windows 📃 Skills: TCP/IP, EVPN, VXLAN, VRF, VirtualChassis, MC-LAG, LACP, HSRP, VRRP, OSPF, BGP, PolicyRouting, DWDM, IPSec, IKE, MACsec, TLS, X.509, PKI, QoS, Junos, IOS, Linux, CentOS, RHEL, AAA, LTE, GPRS, LAN, WAN 🏢 Description: LAN/WAN Network Engineer 🌐 Chcesz pracować przy infrastrukturze sieciowej, od której zależy działanie nowoczesnych usług płatniczych? Szukamy doświadczonego LAN/WAN Network Engineer , który weźmie odpowiedzialność za rozwój, niezawodność i bezpieczeństwo infrastruktury sieciowej wspierającej nasze kluczowe obszary biznesowe. To rola dla osób, które chcą pracować z zaawansowanymi technologiami sieciowymi, uczestniczyć w projektach modernizacyjnych i mieć realny wpływ na funkcjonowanie środowiska o najwyższych wymaganiach niezawodności i bezpieczeństwa. 📍 Lokalizacja: Warszawa 💼 Tryb pracy: Stacjonarna / Hybrydowa 📝 Typ umowy: Umowa o pracę, pełny etat 💸 Branża: Płatności 📌 Twoje zadania: Utrzymanie sieci kolokacyjnych, biurowych, punktów koncentracji dla zdalnych urządzeń i łączy sieci rozległej, analizowanie zgłoszeń dotyczących ciągłości i bezpieczeństwa dla sieci LAN-WAN, planowanie pojemności oraz modernizacji; Opiniowanie i wdrażanie rozwiązań łączności w projektach w tym także styku z Cloud, aktualizowanie dokumentacji technicznej; Tworzenie i rozbudowa narzędzi usprawniających i monitorujących pracę systemów oraz ich bezpieczeństwo i zgodność z wymaganymi standardami; Wsparcie w procesach audytowych jakim podlega ITCARD. 🎯 Nasze wymagania: Minimum 7 lat doświadczenia IT (w tym min. 4 lata w projektowaniu i utrzymaniu sieci LAN/WAN); Doświadczenie w środowiskach o podwyższonych wymaganiach bezpieczeństwa (finanse, energetyka, przemysł, infrastruktura krytyczna); Doświadczenie w prowadzeniu projektów migracyjnych i modernizacyjnych oraz tworzeniu dokumentacji, standardów i procedur; Znajomość: -- Stosu protokołów TCP/IP, zagadnień bezpieczeństwa sieciowego i technik diagnozowania problemów w modelu warstwowym z użyciem różnych narzędzi; -- Zasad projektowania architektury dostępowej i core (L2/L3) wraz z technikami segmentacji; -- EVPN/VXLAN, VRF, Virtual Chassis, MC-LAG, LACP, HSRP, VRRP, OSPF, BGP, Policy-based routing; DWDM; -- Metod monitorowania sieci i technik wykrywania zagrożeń; -- Zabezpieczeń transmisji IKE/IPSec/MACSEC/X.509/TLS, podstaw PKI oraz Implementacji QoS (klasy ruchu, shaping, policing); -- Zasad projektowania i utrzymania sieci bezprzewodowych (opartych o infrastrukturę z kontrolerem); -- Konfiguracji urządzeń opartych o Junos, IOS i zasad ich hardeningu, protokołów uwierzytelnienia, autoryzacji i rozliczania [AAA model] oraz Linux CentOS/RHEL; -- Technologii LTE, GPRS w routerach WAN (w podstawowym zakresie). Prawo jazdy kategorii B; Bardzo dobra znajomość języka angielskiego (min. B1/B2); Dyspozycyjność do pracy w godzinach nocnych w czasie uprzednio zaplanowanych okien serwisowych lub incydentalnych prac awaryjnych. ⭐️ Mile widziane: Umiejętności dotyczące zasad konfiguracji, utrzymania i integracji sieci LAN z technologiami Firewall/IPS-IDS/WAF/LB/AntiDoS/OpenShift/Cloud lub chęć rozwoju umiejętności w zakresie tych technologii tuż po dołączeniu do naszego zespołu; Znajomość standardów PCI DSS i rozporządzenia DORA oraz języków skryptowych Perl lub Python; Pasja związana z zagadnieniami z zakresu Cyberbezpieczeństwa. To oferujemy: 💳 Możliwość zdobycia doświadczenia w rozwojowej branży technologicznej; 📄 Stabilne zatrudnienie w oparciu o umowę o pracę; 🕒 Elastyczne godziny pracy i możliwość pracy hybrydowej; 🎉 Dodatkowy dzień urlopu z okazji urodzin; ☂ Ubezpieczenie na życie; 🏥 Prywatna opieka medyczna; 🏋️‍♀️ Karta Multisport; 🗣 Onlinowy kurs języka angielskiego; 🤝 Program rekomendacji pracowników; 👕 Luźny dress code; 🎊 Integracje, konkursy i wydarzenia firmowe; 🤗 Praca w zespole ekspertów otwartym na współpracę i wymianę doświadczeń.

🏢 Summary: Senior AWS Network Engineer role focused on designing and delivering enterprise-grade cloud network infrastructure in a fully remote B2B model. The position involves building secure, scalable, and automated AWS networking solutions across global environments. The engineer will drive cloud connectivity, automation, and infrastructure reliability using AWS and Terraform. 🗂️ Requirements: 5+ years of experience in network engineering in enterprise cloud environments, Hands-on experience with AWS Cloud WAN configuration and multi-region connectivity, Proficiency in Terraform for infrastructure as code, Experience designing centralized egress architectures with AWS Network Firewall, Experience delivering large-scale network infrastructure projects, Knowledge of network automation and DevOps practices, Ability to troubleshoot multi-region network issues, Fluent English communication skills 📃 Skills: AWS, CloudWAN, Terraform, NetworkFirewall, Networking, DevOps, Agile, Automation 🏢 Description: Rate: up to 200 pln/h on b2b Location: 100% remotely Summary: The role of Senior AWS Network Engineer focuses on designing and delivering enterprise-grade network solutions that support a global infrastructure. This role aims to enhance cloud networking capabilities, ensuring secure, efficient, and scalable connectivity. Main Responsibilities: Key duties include: Deliver the entire global network backbone infrastructure as defined in the project plan. Build centralized egress architectures using AWS Network Firewall for secure traffic management. Build and maintain AWS Cloud WAN infrastructure for seamless connectivity. Develop and maintain infrastructure as code using Terraform for consistent deployments. Collaborate with security architects and cloud engineers to translate requirements into architectures. Implement network automation and self-service capabilities for network services. Mentor network engineers through technical guidance. Ensure reliability, performance, and security of infrastructure through testing and monitoring. Troubleshoot and resolve multi-region network issues. Stay updated with AWS networking services and trends. Key Requirements: 5+ years of experience in network engineering focused on enterprise cloud networking solutions. Hands-on expertise with AWS Cloud WAN including configuration and multi-region connectivity. Proficiency in Terraform for infrastructure as code. Experience in designing centralized egress architectures with AWS Network Firewall. Track record of delivering large-scale network infrastructure projects. Problem-solving skills with creative thinking. Effective communication and teamwork skills. Experience with agile methodologies and DevOps practices. Data-driven approach to network optimization. Fluent English communication skills. Nice to Have: Additional certifications in AWS or networking technologies. Experience in a leadership role. Familiarity with network monitoring and control tools. Previous work in fast-paced environments.

🏢 Summary: Opportunity for a Network Engineer to support and evolve a large-scale global network infrastructure, focusing on provisioning, monitoring, troubleshooting, and continuous improvement of corporate and backbone networking environments. The role involves hands-on work with routing, wireless, remote access, and network security technologies while participating in on-call operations. Ideal for candidates with solid networking fundamentals seeking to grow in a high-performance, production environment. 🗂️ Requirements: Basic understanding of BGP configuration and management, Basic knowledge of backbone and datacenter networks, Working knowledge of at least one internal routing protocol, Working knowledge of TCP/IP, Working knowledge of corporate networking, Working knowledge of remote access technologies, Working understanding of wireless technologies, Ability to provision and manage network devices and circuits, Ability to troubleshoot network hardware and software issues, Strong documentation skills, Strong communication skills, Eligibility to work under ITAR regulations (U.S. citizen, national, permanent resident, refugee, asylee, or authorized) 📃 Skills: BGP, TCP/IP, Routing, Wireless, RemoteAccess, NAC, Juniper, Cisco, Aruba, Arista, Scripting, Automation, NetworkSecurity, Firmware 🏢 Description: SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.ABOUT THE ROLE: Our Network Engineering team handles a dynamic, constantly growing and evolving global network that provides a reliable, high-performance and secure network behind one of the few products in the world that touches over 1 billion people. The ideal candidate is a Network Engineer who is proficient with the fundamentals, and eager to grow your skills on a global network. You're a motivated pragmatic thinker, eager to get the job done while finding a balance between shipping and quality with a: RESPONSIBILITIES: Help to define configuration and architecture standards Contribute to the qualification of new platforms Provisioning of network devices in corporate offices and POPs as per documented procedures Provisioning and management of corporate circuits Contribute to the continuous improvement of configuration standards and operational procedures Contribute to the continuous improvement of corporate device monitoring Liaise with third parties, IT and remote office users to fix and resolve issues Creation and execution of scheduled changes, process & documentation Participate in the on call rotation Maintaining and upgrading existing systems, firmware updates and configurations Monitoring network performance and ensuring system availability and reliability Troubleshooting: Analyzing and resolving network hardware and software problems BASIC QUALIFICATIONS: Basic understanding of BGP configuration and management Basic knowledge of backbone and datacenter networks Working understanding of wireless technologies Working knowledge of at least one internal routing protocol, its configuration and day to day operation Working knowledge of corporate networking Working knowledge of TCP/IP Working knowledge of remote access Strong documentation and communication skill set PREFERRED SKILLS AND EXPERIENCE: Familiarity with the following: Multiple networking vendors, such as Juniper, Cisco, Aruba, Arista Remote Access Network security and NAC Scripting and automation of network operations activities ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.