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June 8, 2026

Level 2 Network Support Engineer

Mid • Hybrid

Pune, MH, India

Summary

The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position demands a strong background in network operations and expertise in enterprise-scale network environments.

Main Responsibilities

  • Continuously monitor network services and infrastructure to proactively identify issues and performance degradation.

  • Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments.

  • Analyze alerts and events generated by monitoring platforms.

  • Perform initial diagnostics and corrective actions to restore service as quickly as possible.

  • Escalate complex issues or recurring problems to Level 3 teams when required.

  • Investigate and resolve incidents escalated from Level 1 support.

  • Manage incidents throughout their lifecycle, ensuring timely communication and resolution.

  • Execute service requests and work orders related to network operations.

  • Support daily network operations across global regions following a Follow-the-Sun model.

  • Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles.

  • Identify recurring issues and opportunities for operational improvements.

Key Requirements

  • Strong experience in Network Operations or Network Support environments.

  • Experience supporting enterprise-scale network infrastructures.

  • Strong knowledge of LAN and Switching technologies.

  • Strong knowledge of Enterprise Wi-Fi environments.

  • Experience with Firewall technologies (Palo Alto preferred).

  • Experience with Zscaler solutions (ZIA / ZPA).

  • Understanding of ITIL processes and service management practices.

Nice to Have

  • Experience with SD-WAN environments.

  • Experience with network monitoring and observability tools.

  • Strong analytical and troubleshooting capabilities.

  • Customer-oriented mindset.

Other Details

The position employs a global perspective, supporting teams across the APAC, EMEA, and NAM/LAM regions within the GCC Network Team, utilizing a Follow-the-Sun support model for effective operations.
the position is based in Pune and follows a hybrid working model. We are currently looking for immediate joiners who can join the team at the earliest.