June 8, 2026

System Professional Network Engineer (m/w/d)

Senior • On-site

Karlsruhe, BW, Germany

Zusammenfassung: Der System Professional Network Engineer (m/w/d) ist verantwortlich für die technische Beratung und Unterstützung bei komplexen Netzwerk-Lösungen, um die Netzwerk-Infrastruktur der Kunden zu optimieren und Probleme effizient zu lösen.

Aufgaben:

  • Beratung unserer Kunden bei technisch anspruchsvollen Netzwerk-Lösungen (LAN/WLAN)

  • Planung und Realisierung von komplexen Netzwerk-Infrastrukturen (LAN/WLAN)

  • Betriebsunterstützung technisch anspruchsvoller Netzwerk-Infrastrukturen (LAN/WLAN)

  • Störungs-Analyse und Fehlerbehebung im Rahmen des Incident und Problem Managements, dabei Nachstellen und Analyse von Fehlern an Referenzanlagen

  • Aktive Übernahme von Aufgaben im 3rd Level Support des Incident Managements und teilweise des Problem-, Release- und Deployment-Managements

  • Regelmäßiger Austausch mit den technischen Ansprechpartnern unserer Hersteller (z.B. Cisco Systems) und Lieferanten

  • Unterstützung des Vertriebs im Rahmen von Presales-Einsätzen

Must Haves:

  • Abgeschlossenes technisches Fach- oder Hochschulstudium oder eine vergleichbare Ausbildung

  • Mehrjährige Berufserfahrung im Bereich Netzwerk (LAN/WLAN) und SDN (Software-Defined Networking)

  • Fundierte Kenntnisse und Erfahrungen mit den Lösungen vom Hersteller Cisco Systems

  • Gute analytische Fähigkeiten, hohes Maß an Service- und Kundenorientierung sowie Engagement

  • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift

Nice to Haves:

  • Kenntnisse bei den folgenden Herstellern sind von Vorteil: Cisco und Fortinet

  • Zertifizierungen bei den genannten Herstellern

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This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Responsibilities: Monitoring & Supervision: Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management: Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Ensure incident records are properly documented and maintained. Request & Work Order Management: Execute service requests and work orders related to network operations. Perform standard operational activities such as configuration changes, access requests, policy updates, and network provisioning tasks. Ensure all requests are completed within agreed service levels and operational procedures. Maintain accurate documentation of completed activities. Operational Support & Service Continuity: Support daily network operations across global regions following a Follow-the-Sun support model. Ensure service continuity through proactive operational management. Participate in operational handovers between regions (APAC, EMEA, NAM/LAM). Collaborate closely with internal teams, vendors, and service providers to ensure efficient service delivery. Knowledge Management & Documentation: Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Ensure troubleshooting guides remain accurate and up to date. Contribute to knowledge sharing across the support organization. Continuous Improvement: Identify recurring issues and opportunities for operational improvements. Support automation and process optimization initiatives. Contribute to improving monitoring coverage, alert quality, and operational efficiency. Participate in service reviews and operational improvement discussions. Must Haves: Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Proven experience in incident management and operational troubleshooting. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Experience with SD-WAN environments. Understanding of WAN and Underlay connectivity services. Experience with network monitoring and observability tools. Understanding of ITIL processes and service management practices. Nice to Haves: Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Strong communication and collaboration skills. Ability to work effectively in a global and multicultural environment. Ability to manage priorities and work under pressure during critical incidents. Proactive and hands-on mindset. Ownership and accountability. Structured and detail-oriented. Team player with strong collaboration skills. Continuous improvement mindset. Other Details: Key Value of the Role: Ensure network service availability and operational stability. Deliver high-quality support and incident resolution. Maintain customer satisfaction through effective service delivery. Support a scalable and efficient global network operating model. Contribute to operational excellence and continuous improvement initiatives. Reason (Must Have): Strong experience in Network Operations: Essential for effectively managing complex network environments and resolving incidents efficiently. Experience supporting enterprise-scale network infrastructures: Necessary for understanding the complexities and requirements of large-scale networks. Reason (Nice to Have): Strong analytical and troubleshooting capabilities: Adds value by enhancing the quality of incident resolution and operational support. Customer-oriented mindset: Helps maintain high customer satisfaction levels, which is crucial in support roles.

Technology

ITCARD S.A.

LAN/WAN Network Engineer

Senior

Hybrid

Warsaw, Poland

🏢 Summary: Senior LAN/WAN Network Engineer responsible for designing, maintaining and securing highly reliable network infrastructure supporting critical payment services. The role focuses on LAN/WAN architecture, modernization projects, advanced routing and security technologies, and ensuring compliance with high security standards. Position involves hands-on configuration, monitoring, troubleshooting and participation in audits. 🗂️ Requirements: Minimum 7 years of IT experience, Minimum 4 years in LAN/WAN design and maintenance, Experience in high-security environments (finance, critical infrastructure), Experience in migration and modernization projects, Knowledge of TCP/IP stack and network troubleshooting in layered model, Knowledge of L2/L3 architecture design and segmentation techniques, Knowledge of EVPN/VXLAN and advanced routing protocols, Knowledge of DWDM technology, Knowledge of network monitoring and threat detection methods, Knowledge of IPSec, IKE, MACsec, TLS, X.509 and PKI, Experience with QoS implementation (shaping, policing), Experience in wireless networks with controller-based architecture, Configuration and hardening of Junos and IOS devices, Knowledge of AAA model and Linux (CentOS/RHEL), Basic knowledge of LTE and GPRS in WAN routers, Driving license category B, English proficiency B1/B2, Availability for night maintenance windows 📃 Skills: TCP/IP, EVPN, VXLAN, VRF, VirtualChassis, MC-LAG, LACP, HSRP, VRRP, OSPF, BGP, PolicyRouting, DWDM, IPSec, IKE, MACsec, TLS, X.509, PKI, QoS, Junos, IOS, Linux, CentOS, RHEL, AAA, LTE, GPRS, LAN, WAN 🏢 Description: LAN/WAN Network Engineer 🌐 Chcesz pracować przy infrastrukturze sieciowej, od której zależy działanie nowoczesnych usług płatniczych? Szukamy doświadczonego LAN/WAN Network Engineer , który weźmie odpowiedzialność za rozwój, niezawodność i bezpieczeństwo infrastruktury sieciowej wspierającej nasze kluczowe obszary biznesowe. To rola dla osób, które chcą pracować z zaawansowanymi technologiami sieciowymi, uczestniczyć w projektach modernizacyjnych i mieć realny wpływ na funkcjonowanie środowiska o najwyższych wymaganiach niezawodności i bezpieczeństwa. 📍 Lokalizacja: Warszawa 💼 Tryb pracy: Stacjonarna / Hybrydowa 📝 Typ umowy: Umowa o pracę, pełny etat 💸 Branża: Płatności 📌 Twoje zadania: Utrzymanie sieci kolokacyjnych, biurowych, punktów koncentracji dla zdalnych urządzeń i łączy sieci rozległej, analizowanie zgłoszeń dotyczących ciągłości i bezpieczeństwa dla sieci LAN-WAN, planowanie pojemności oraz modernizacji; Opiniowanie i wdrażanie rozwiązań łączności w projektach w tym także styku z Cloud, aktualizowanie dokumentacji technicznej; Tworzenie i rozbudowa narzędzi usprawniających i monitorujących pracę systemów oraz ich bezpieczeństwo i zgodność z wymaganymi standardami; Wsparcie w procesach audytowych jakim podlega ITCARD. 🎯 Nasze wymagania: Minimum 7 lat doświadczenia IT (w tym min. 4 lata w projektowaniu i utrzymaniu sieci LAN/WAN); Doświadczenie w środowiskach o podwyższonych wymaganiach bezpieczeństwa (finanse, energetyka, przemysł, infrastruktura krytyczna); Doświadczenie w prowadzeniu projektów migracyjnych i modernizacyjnych oraz tworzeniu dokumentacji, standardów i procedur; Znajomość: -- Stosu protokołów TCP/IP, zagadnień bezpieczeństwa sieciowego i technik diagnozowania problemów w modelu warstwowym z użyciem różnych narzędzi; -- Zasad projektowania architektury dostępowej i core (L2/L3) wraz z technikami segmentacji; -- EVPN/VXLAN, VRF, Virtual Chassis, MC-LAG, LACP, HSRP, VRRP, OSPF, BGP, Policy-based routing; DWDM; -- Metod monitorowania sieci i technik wykrywania zagrożeń; -- Zabezpieczeń transmisji IKE/IPSec/MACSEC/X.509/TLS, podstaw PKI oraz Implementacji QoS (klasy ruchu, shaping, policing); -- Zasad projektowania i utrzymania sieci bezprzewodowych (opartych o infrastrukturę z kontrolerem); -- Konfiguracji urządzeń opartych o Junos, IOS i zasad ich hardeningu, protokołów uwierzytelnienia, autoryzacji i rozliczania [AAA model] oraz Linux CentOS/RHEL; -- Technologii LTE, GPRS w routerach WAN (w podstawowym zakresie). Prawo jazdy kategorii B; Bardzo dobra znajomość języka angielskiego (min. B1/B2); Dyspozycyjność do pracy w godzinach nocnych w czasie uprzednio zaplanowanych okien serwisowych lub incydentalnych prac awaryjnych. ⭐️ Mile widziane: Umiejętności dotyczące zasad konfiguracji, utrzymania i integracji sieci LAN z technologiami Firewall/IPS-IDS/WAF/LB/AntiDoS/OpenShift/Cloud lub chęć rozwoju umiejętności w zakresie tych technologii tuż po dołączeniu do naszego zespołu; Znajomość standardów PCI DSS i rozporządzenia DORA oraz języków skryptowych Perl lub Python; Pasja związana z zagadnieniami z zakresu Cyberbezpieczeństwa. To oferujemy: 💳 Możliwość zdobycia doświadczenia w rozwojowej branży technologicznej; 📄 Stabilne zatrudnienie w oparciu o umowę o pracę; 🕒 Elastyczne godziny pracy i możliwość pracy hybrydowej; 🎉 Dodatkowy dzień urlopu z okazji urodzin; ☂ Ubezpieczenie na życie; 🏥 Prywatna opieka medyczna; 🏋️‍♀️ Karta Multisport; 🗣 Onlinowy kurs języka angielskiego; 🤝 Program rekomendacji pracowników; 👕 Luźny dress code; 🎊 Integracje, konkursy i wydarzenia firmowe; 🤗 Praca w zespole ekspertów otwartym na współpracę i wymianę doświadczeń.