M365 Workplace Manager (all genders)

🏢 Summary: The role involves administering and supporting a Microsoft 365 environment, including user support, backup management, and automation tasks. The position also covers Power Platform and basic Microsoft Fabric administration, supporting data and reporting initiatives. The offer is focused on maintaining, optimizing, and automating M365 services in a long-term collaboration setup. 🗂️ Requirements: 2–3 years of Microsoft 365 administration experience, Strong knowledge of Exchange Online, Strong knowledge of Teams, Strong knowledge of SharePoint Online, Strong knowledge of OneDrive, Experience with Entra ID (Azure AD), Basic knowledge of Power Apps, Basic knowledge of Power Automate, Basic knowledge of Microsoft Fabric, Basic knowledge of Power BI, PowerShell scripting and automation skills, Experience with M365 backup solutions, Ability to troubleshoot and resolve technical issues 📃 Skills: Microsoft365, ExchangeOnline, Teams, SharePoint, OneDrive, EntraID, AzureAD, PowerApps, PowerAutomate, PowerBI, Fabric, PowerShell, Veeam, AvePoint, Commvault 🏢 Description: We are looking for a Microsoft 365 Administrator responsible for maintaining the M365 environment, providing user support, and managing backup solutions. This role also includes administration and support of Power Platform (Power Apps, Power Automate) and Microsoft Fabric. The person in this position will support both end users and initiatives related to automation and data analytics. Key Responsibilities: • Administration of Microsoft 365 environment (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID/Azure AD, Fabric) • Handling user requests (2nd/3rd line support) – troubleshooting and issue resolution • Managing and testing Microsoft 365 backups (backup/restore) • Administration of Power Platform (Power Apps, Power Automate, basic Power BI) • Basic administration of Microsoft Fabric (workspaces, access control, monitoring) • Supporting data and reporting initiatives • Automating administrative tasks using PowerShell • Collaborating with IT teams, business stakeholders, and external vendors Requirements: • 2–3 years of experience in Microsoft 365 administration • Strong knowledge of Exchange Online, Teams, SharePoint, OneDrive • Experience with Entra ID (Azure AD) • Basic knowledge of Power Platform (Power Apps, Power Automate) • Basic knowledge of Microsoft Fabric / Power BI (workspaces, access, reporting) • PowerShell skills (automation, scripting) • Experience with M365 backup solutions (e.g., Veeam, AvePoint, Commvault or similar) • Strong troubleshooting and problem-solving skills • Good communication skills and user-oriented mindset Nice to have: • Microsoft certifications (e.g., MS-102, PL-900, DP-600, AZ-104) • Experience with Microsoft Defender / Security & Compliance • Knowledge of Intune / device management • Experience building Power Apps or Power Automate flows • Understanding of data modeling and analytics (Power BI / Fabric) We offer private medical care, 21 paid off days per year, software and hardware, unlimited training and individual development. freedom in choosing tools and methodologies, friendly atmosphere based on mutual trust. We are only interested in long-term cooperation. Recruitment: - Introductory meeting (main) - one hour - teleconference with me and the head of the IT department in Polish. We can switch to English for a moment to check your skills level. During this meeting, we also discuss substantive topics on both sides. - Second meeting (a week after the first conversation, unless we agree otherwise) - in case of mutual interest, we finalize the substantive and employment details Meet Haddad Brands Promotional Video: Gofile - Share file links quickly and easily P: HaddadFamilyB2BA@Retail

🏢 Summary: Workplace Engineer role focused on supporting and optimizing modern workplace environments, including system administration, device management, and cloud-based tools. The position involves managing Windows and macOS systems, mobile devices, and Microsoft 365 services in a structured IT infrastructure environment. Ideal for professionals with 2–3 years of experience seeking growth in IT Infrastructure & Operations. 🗂️ Requirements: 2–3 years experience in IT Infrastructure or System Administration, Advanced knowledge of Windows 10/11, Experience with Android and iOS device management, Strong knowledge of Microsoft 365, Experience with MDT and OS deployment, Familiarity with Intune and JAMF, Experience with cloud-based workplace environments, Strong troubleshooting skills, Fluency in English and Spanish, Based in Portugal 📃 Skills: Windows, macOS, Android, iOS, MDT, Intune, JAMF, M365, Teams, SharePoint, Exchange, Office, AWS 🏢 Description: Emagine is seeking a Workplace Engineer to join a collaborative and fast-paced project environment in Portugal. This role is ideal for a professional with 2–3 years of experience looking to grow within IT Infrastructure & Operations, with a strong focus on system administration and modern workplace technologies. You will support the management and optimization of workplace environments, ensuring smooth operation of devices, operating systems, and cloud-based tools. This position requires a hands-on technical profile, strong troubleshooting skills, and the ability to work in a structured and service-oriented environment. Your Main Responsibilities: Provide support for workplace environments, including system administration and device management Administer and maintain Windows operating systems (Windows 10/11) and support macOS environments Manage and support mobile operating systems, including Android and iOS Deploy and configure Windows 10/11 operating systems using MDT Manage cloud-based workplace tools and environments (M365, AWS, etc.) Support and maintain Microsoft 365 services (Teams, SharePoint, Exchange, Office) Work with endpoint management tools such as Intune and JAMF Troubleshoot incidents and ensure timely resolution of technical issues Collaborate with internal teams to ensure stable and efficient IT operations You Bring: 2–3 years of experience in IT Infrastructure, System Administration, or similar roles Advanced knowledge of Windows operating systems (Windows 10/11) Experience with mobile device management (Android and iOS) Strong knowledge of Microsoft 365 and cloud device management Experience with MDT and operating system deployment Familiarity with Intune and JAMF Strong problem-solving and troubleshooting skills Good communication skills and ability to work in a team environment Fluency in English and Spanish Nice to Have: Degree or certification as a Superior Technician in Computer Systems Management or similar Experience with AWS or other cloud platforms Understanding of modern workplace and endpoint management best practices Experience working in international environments Location & Eligibility: Candidates must be based in Portugal Remote role About emagine: At emagine, we value diversity, inclusion, and equal opportunities. We believe that different perspectives drive innovation and create stronger teams, and we are committed to fostering an inclusive environment where everyone can thrive. We work with leading international clients on innovative and high-impact projects, offering opportunities to grow both professionally and personally. If you are interested in this opportunity, we encourage you to apply and be part of a dynamic and forward-thinking environment. To learn more about us, visit our website: www.emagine-consulting.com

🏢 Summary: Offer for an Endpoint/Mobile Device Administrator responsible for managing and securing corporate Android and iOS devices in a UEM/MDM environment. The role focuses on designing and maintaining mobile policies, ensuring compliance and security, and supporting endpoint projects in an international environment. It involves mobile application management, Conditional Access enforcement, and integration of new devices. 🗂️ Requirements: Minimum 1–2 years experience in endpoint management in medium/large organization, Experience in Android and iOS administration in corporate environment, Experience with UEM/MDM platform (Microsoft Intune or equivalent), Practical knowledge of enrollment, configuration profiles, compliance, MAM basics, app distribution, Knowledge of Azure AD / Entra ID and Conditional Access, Understanding of identity and access management for mobile devices, Experience in endpoint/UEM/MDM project implementation, Ability to diagnose and resolve mobile device and access policy incidents, Ability to create and maintain technical documentation, English level B2 or higher 📃 Skills: Android, iOS, Intune, UEM, MDM, MAM, AzureAD, EntraID, ConditionalAccess, M365, Windows11, PowerShell 🏢 Description: Zespół IT Workspace Section odpowiada za kompleksowe zarządzanie środowiskiem urządzeń końcowych w całej organizacji – komputerów, laptopów, telefonów i tabletów. Nasze główne zadania obejmują: Standaryzację i wdrażanie polityk IT dla urządzeń z systemami Windows, Android, macOS oraz iOS Rozwój i utrzymanie platform zarządzania endpointami (UEM/MDM/MECM), w tym wdrażanie aktualizacji oraz dystrybucję aplikacji Współpracę międzynarodową przy wdrażaniu nowych rozwiązań i rozwiązywaniu problemów technicznych Zapewnienie ciągłości działania i bezpieczeństwa IT zgodnie z wytycznymi obszaru Cybersecurity Aktywne wsparcie 1. linii poprzez rozwój narzędzi i procesów usprawniających obsługę użytkowników Zakres obowiązków: Administracja flotą urządzeń mobilnych Android/iOS w środowisku korporacyjnym Projektowanie, wdrażanie i utrzymanie polityk MDM/MAM, w tym: konfiguracje urządzeń, ograniczenia, profile, certyfikaty compliance i egzekwowanie zgodności Conditional Access Zarządzanie aplikacjami mobilnymi: publikacja, aktualizacje, konfiguracje aplikacji, dystrybucja oraz kontrola wersji Monitorowanie bezpieczeństwa i zgodności urządzeń mobilnych oraz inicjowanie działań korygujących (zgodnie ze standardem organizacji) Usuwanie podatności i koordynacja działań hardeningowych Integracja nowego sprzętu mobilnego: testy, onboarding, standaryzacja konfiguracji (w tym procesy enrollment) Udział w projektach rozwojowych w obszarze endpoint oraz współtworzenie standardów Diagnoza i rozwiązywanie incydentów/problemów związanych z urządzeniami mobilnymi oraz politykami dostępu Nasze oczekiwania: Doświadczenie w administracji Android/iOS w środowisku firmowym oraz w pracy z platformą UEM/MDM (preferowany Microsoft Intune lub równoważne) Praktyczna znajomość obszarów: enrollment, profile konfiguracji, compliance, dystrybucja aplikacji, podstawy MAM Znajomość usług M365 wspierających bezpieczeństwo i zarządzanie dostępem, w szczególności: Azure AD / Entra ID Conditional Access podstawy zarządzania tożsamością i uprawnieniami w kontekście urządzeń mobilnych Umiejętność prowadzenia projektów i inicjatyw rozwojowych w obszarze endpoint/UEM/MDM Doświadczenie w koordynacji prac w środowisku wielozespołowym, w tym komunikacja statusu, zarządzanie zależnościami oraz ryzykami Umiejętność analizy i rozwiązywania problemów Umiejętność tworzenia i aktualizowania dokumentacji technicznej oraz procedur operacyjnych Komunikatywność i współpraca z użytkownikami o różnym poziomie zaawansowania technicznego Język angielski min. B2 (praca w środowisku międzynarodowym) Min. 1–2 lata doświadczenia w zarządzaniu urządzeniami końcowymi w średniej/dużej organizacji Mile widziane: Podstawowa znajomość Windows 11 w zakresie zarządzania (w kontekście współpracy zespołowej) Umiejętność automatyzacji / skryptowania (np. PowerShell) Doświadczenie w patchowaniu i procesach eliminacji podatności endpointów Certyfikaty branżowe (np. MD-102) lub równoważne. Co oferujemy? Zatrudnienie w oparciu o: umowę o pracę Elastyczne godziny rozpoczęcia pracy (w przedziale 6:00-11:00) Praca w modelu hybrydowym (1 dzień w biurze w tygodniu) Atrakcyjny pakiet benefitów dla pracowników: możliwość skorzystania z prywatnej opieki medycznej: Luxmed, dofinansowanie do karty Multisport, dodatkowe świadczenia dopasowane do Twoich potrzeb w ramach systemu kafeterii, ubezpieczenie grupowe dla pracownika na preferencyjnych warunkach Dostęp do Mindgram – nowoczesnej platformy z profesjonalnym wsparciem psychologicznym i wellbeingowym Możliwość uzyskania atrakcyjnego bonusu w programie poleceń pracowniczych Możliwość wypożyczenia samochodu firmowego do użytku prywatnego Podczas rekrutacji dbamy o inkluzywność procesu i przestrzegamy zasad równych szans. Liczą się dla nas kompetencje i chęć rozwoju osób kandydujących, bez względu na ich płeć, wiek, stopień sprawności, wyznanie, orientację seksualną, pochodzenie lub inne kwestie niezwiązane z wymaganymi umiejętnościami. Dokładamy starań, by proces rekrutacji był dostępny i dostosowany do adekwatnych potrzeb.

🏢 Summary: The role involves providing first-line technical support for hardware, software, and network issues, mainly within Windows and Office 365 environments. The position focuses on troubleshooting incidents, managing tickets, supporting user accounts, and escalating complex problems when needed. It is an entry-level IT support role requiring solid technical fundamentals and user-oriented communication. 🗂️ Requirements: Basic knowledge of Windows OS, Basic knowledge of computer hardware, Basic knowledge of networking, Familiarity with Office 365, Familiarity with Azure Active Directory, Understanding of TCP/IP, Understanding of DNS, Experience with ticketing systems, English proficiency minimum B2 📃 Skills: Windows, Office365, AzureAD, TCP/IP, DNS, Jira, Networking, Hardware 🏢 Description: 🟣 You will be: providing first-line technical support to end-users (hardware, software, and network issues), troubleshooting and resolving incidents related to windows systems and Office 365, managing and tracking requests using a ticketing system, assisting with user account management, diagnosing and escalating complex technical issues when necessary, ensuring clear and professional communication with users. 🟣 Your profile: basic knowledge of IT systems (Windows os, computer hardware, networking), familiarity with Office 365 and Azure active directory, understanding of networking fundamentals (TCP/IP, DNS), experience with ticketing systems (e.g., jira), strong problem-solving skills and logical thinking, good communication skills and a user-focused mindset, english proficiency at minimum B2 level. 🟣 Recruitment Process: CV review – HR Interview – Technical Interview – Decision 🎁 Benefits 🎁 ✍ Development: development budgets of up to 6,800 PLN, we fund certifications e.g.: AWS, Azure, access to Udemy, O'Reilly (formerly Safari Books Online) and more, events and technology conferences, technology Guilds, internal training, Xebia Upskill. 🩺 We take care of your health: private medical healthcare, multiSport card - we subsidise a MultiSport card, mental Health Support. 🤸‍♂️ We are flexible: B2B or employment contract, contract for an indefinite period.

🏢 Summary: Project Manager role responsible for leading end-to-end delivery of technology and workplace initiatives across multiple sites, ensuring successful deployment and transition to operations. The position focuses on managing full project lifecycles, coordinating cross-functional teams, and overseeing governance, budgets, and vendor engagement in a fast-paced environment. 🗂️ Requirements: Minimum 4+ years Project Management experience, Proven experience delivering technology or workplace projects, Experience managing full project lifecycle, Experience leading cross-functional teams, Strong stakeholder management skills, Experience with risk and issue management, Experience developing and managing project plans and schedules, Experience managing budgets, procurement and vendors, Ability to manage multiple concurrent workstreams, PMP or PRINCE2 certification (or equivalent) 📃 Skills: ProjectManagement, StakeholderManagement, RiskManagement, Budgeting, Procurement, Governance, Scheduling, Reporting, Infrastructure, Deployment, PMP, PRINCE2 🏢 Description: Overview We are seeking a Project Manager to lead the delivery of technology and workplace initiatives supporting the organisation’s programme. The successful candidate will be responsible for managing multiple site deployments, coordinating stakeholders, overseeing project delivery and ensuring successful transition into operational support. This is a hands-on project management role requiring strong delivery capability, stakeholder engagement skills and the ability to manage multiple workstreams simultaneously within a fast-paced environment. Key Responsibilities Lead the implementation of the strategy projects across multiple locations. Manage the full project lifecycle from planning and design through deployment, go-live and operational handover. Coordinate activities across business stakeholders, IT teams, facilities, vendors and third-party suppliers. Develop and maintain project plans, schedules, risks, issues and dependencies. Ensure effective stakeholder engagement and communication throughout the project lifecycle. Lead project governance activities, reporting progress, risks and key decisions to senior stakeholders. Manage project budgets, forecasts, procurement activities and supplier engagement. Coordinate site readiness, technology deployments, logistics and transition activities. Support post-go-live issue management and service stabilisation activities. Lead and coordinate project resources to ensure successful delivery and adherence to timelines. Essential Experience & Skills 4 years’ + Project Manager with proven delivery experience. Strong stakeholder management and communication skills. Experience leading cross-functional project teams. Demonstrated risk and issue management capability. Experience developing and managing project schedules and plans. Strong organisational, reporting and governance skills. Ability to manage multiple concurrent priorities and workstreams. Desirable Experience Experience delivering strategy for workplace transformation projects. Technology deployment, infrastructure or office relocation experience. Experience managing vendors, procurement and project budgets. PMP, PRINCE2 or equivalent project management certification. This role is based in Dublin, with 2 days a week onsite in their Dublin city center based office.

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving the company’s IT environment, ensuring hardware lifecycle management, infrastructure stability, and effective user support. The position involves managing networks, access rights, security practices, and daily technical issues while supporting onboarding and offboarding processes. Strong on-site presence in Poznan is required to support office operations and teamwork. 🗂️ Requirements: 2–3 years experience in IT Support, Helpdesk (L2), or IT Administrator role, Experience with macOS administration, Experience with Windows administration, Knowledge of LAN, Wi-Fi, and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience with access management and user account administration, Experience with Google Workspace, Slack, or Jira, Ability to manage hardware lifecycle and software licenses, Upper-Intermediate English level, Availability to work hybrid with minimum 4 days per week in office (Poznan) 📃 Skills: macOS, Windows, LAN, WiFi, VPN, MFA, Cybersecurity, Networking, Hardware, GoogleWorkspace, Slack, Jira, ITSupport, Helpdesk, AccessManagement 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role responsible for ensuring stability, security, and continuous improvement of the company’s IT environment, with strong on-site presence in Poznan. The position focuses on hardware lifecycle management, network maintenance, access control, and hands-on user support. The role also supports cybersecurity practices and basic automation of IT processes. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Ability to configure and install computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, Python, Bash, PowerShell, MDM, Arduino, Raspberry, Pi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring stability of networks, hardware lifecycle management, access control, and user support. The position emphasizes hands-on support, cybersecurity practices, and administration of internal tools in a growing corporate environment. Requires strong on-site presence in Poznan to support daily operations and team collaboration. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of hardware diagnostics, Understanding of LAN, Wi-Fi and VPN networking, Practical cybersecurity knowledge (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, Experience with Google Workspace, Slack or Jira administration, Ability to install and configure computer hardware, English at Upper-Intermediate level or higher 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, GoogleWorkspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell, Arduino, RaspberryPi 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer

🏢 Summary: Leadership role responsible for end-to-end delivery and operational excellence of Managed Services, ensuring stable IT operations and full SLA compliance. The position oversees service teams, manages incidents and escalations, and acts as the main operational contact for customers. Focus is on ITIL-based process governance, performance management, and continuous service improvement. 🗂️ Requirements: 4+ years in Service Management or IT Operations Management, Experience leading IT operational teams, Strong knowledge of ITIL processes (Incident, Problem, Change, Request), Experience managing SLAs, OLAs and KPIs, Experience with incident and major incident management, Solid understanding of IT infrastructure, workplace, network or cloud environments, Ability to coordinate with technical and project teams, Professional communication in Polish, German and English 📃 Skills: ITIL, SLA, KPI, IncidentManagement, ProblemManagement, ChangeManagement, ServiceManagement, ITOperations, Infrastructure, Workplace, Network, Cloud, Reporting, Governance 🏢 Description: Purpose of the Role As the Service & Operations Manager, you are responsible for ensuring the end-to-end delivery and operational excellence of our Managed Services. You lead the operational teams, secure stable day-to-day IT operations, ensure that SLAs and contractual obligations are met, and act as the primary operational interface to our customers and internal stakeholders. Your mission: Guarantee service stability, performance, customer satisfaction and continuous improvement across all assigned services. Your Responsibilities 1. Operational Leadership & Team Management Lead and oversee day-to-day operations across multiple managed service teams (Service Desk, Workplace and L3 Infrastructure specialists) Ensure structured workflows, prioritisation and efficient task allocation. Monitor team performance, productivity and SLA compliance. Conduct regular coaching, feedback and development sessions. 2. Service Delivery Ownership Own the delivery of all contracted services for your customer accounts. Ensure all SLAs, OLAs, KPIs and service commitments are met end-to-end. Conduct service reviews, operational meetings and governance sessions. Translate contract requirements into operational execution for the teams. Align with Account Management on service performance, customer expectations and improvements. 3. Incident, Escalation & Major Incident Management Oversee and control critical incidents, escalations and service disruptions. Ensure timely communication and transparent status updates to stakeholders and customers. Act as escalation point for team leads, supervisors and customers. Drive root cause analysis and post-incident reviews. 4. Process & Compliance Management Ensure adherence to ITIL-based processes (Incident, Request, Problem, Change, Knowledge). Drive process discipline, documentation quality and operational governance. Monitor compliance with internal controls, security requirements and customer guidelines. Promote continuous improvement in processes, workflows and service structure. 5. Customer Communication & Stakeholder Management Act as the operational contact for customers and internal management. Conduct regular service review meetings (monthly/quarterly). Ensure customer satisfaction through proactive communication and performance transparency. Build trust and long-term relationships with customer stakeholders. Manage expectations and negotiate operational agreements (SLAs, priorities, changes). 6. Performance, Reporting & SLA Governance Monitor and analyse KPIs and SLA achievement. Create operational and service reports and present them in governance rounds. Identify performance risks early and initiate corrective measures. Maintain transparency over workloads, capacity and resource planning. 7. Coordination with Technology & Projects Work closely with technical experts for escalations or complex topics. Ensure smooth coordination with Project Management during transitions, onboarding or changes. Support implementation of new services or extensions and ensure seamless handover into operations. Coordinate dependencies across Infrastructure, Workplace, Network, Cloud, Security and Support teams. 8. Continuous Improvement & Service Optimisation Identify optimisation potential across operations, tools, processes and team structure. Drive initiatives to improve efficiency, quality, automation and customer satisfaction. Collaborate with Service Delivery, Technology Leads and Management to evolve the service portfolio. Your Profile 4+ years experience in Service Management, IT Operations Management, or similar leadership role. Strong understanding of ITIL (Incident, Problem, Change, Request, SLAs). Experience leading operational IT teams (Service Desk, Onsite, Workplace, or similar). Ability to manage customers and stakeholders confidently and professionally. Strong organisational skills, structured working style and high reliability. Excellent communication skills in Polish, German and English. Solid technical understanding of IT infrastructure, workplace, networks or cloud. High sense of ownership and motivation to continuously improve services. What We Offer A key leadership role with direct impact on service quality and customer satisfaction. A modern, structured Managed Services environment with clear processes. Attractive development opportunities (ITIL certifications, leadership training, technical upskilling). Hybrid working model and flexible hours after onboarding. Employee benefits such as staff discounts and regular team events.

🏢 Summary: Hybrid IT Administrator role focused on maintaining and improving office IT infrastructure, ensuring hardware lifecycle management, network stability, and secure access management. The position involves hands-on support for macOS and Windows environments, cybersecurity practices, and administration of internal tools. The role requires strong on-site presence to support daily operations and infrastructure reliability. 🗂️ Requirements: 2-3 years experience in IT Support, Helpdesk (L2) or IT Administrator role, Experience with macOS and Windows administration, Knowledge of LAN, Wi-Fi and VPN networking, Understanding of hardware diagnostics, Practical knowledge of cybersecurity principles (MFA, phishing, password hygiene, least privilege), Experience managing user accounts and access rights, English at least Upper-Intermediate level 📃 Skills: macOS, Windows, LAN, Wi-Fi, VPN, MFA, Google, Workspace, Slack, Jira, Jamf, Kandji, MDM, Python, Bash, PowerShell 🏢 Description: IT ADMINISTRATOR LOCATION: POZNAN, POLAND (Hybrid - min. 4 days a week in office) *We offer a hybrid work model, allowing you to balance office presence with remote work. However, it's important to note that the role emphasizes a stronger presence in the office to foster teamwork and effective communication. B2B/UZ: PLN 60-70 / hour Key Duties and Services: A Roadmap to Your Professional Success Your Mission : Ensuring continuity, day-to-day stability, and steady improvement of the company’s IT environment - focusing on hardware life-cycle, team support, access management and infrastructure stability. Scope of services: Monitoring and maintaining the stability of office networks (LAN, Wi-Fi, VPN) and assisting in the scalability of our IT setup Managing computer equipment purchases, inventory, and lifecycle; full installation and configuration of hardware for the team (Onboarding/Offboarding) Managing access rights, software licenses, and permissions across internal tools (Google Workspace, Slack, Jira etc.), including creating and securing employee accounts Tracking, diagnosing, and resolving daily technical issues, providing hands-on, friendly IT support Monitoring basic threats/alerts, maintaining security policies (MFA, password hygiene), and promoting cybersecurity awareness within the team? Proposing new, smart solutions for automating routine IT tasks, documenting internal IT processes, and managing the costs of hardware, mobile devices, and software licenses Here’s the set we are required: 2-3 years of experience in a similar IT Support, Helpdesk (L2) or IT Administrator position Strong communication skills and user-facing confidence Solid experience with macOS and Windows administration Practical cybersecurity awareness (MFA, phishing, password hygiene, least privilege) Understanding of hardware diagnostics and basic networking (LAN, Wi-Fi, VPN) Strong sense of ownership, proactivity, and independence in managing daily tasks English knowledge at least Upper-Intermediate level Nice to have: Interest in automation / development (Python, Bash, PowerShell) Experience with Google Workspace, Jira, and MDM tools (Jamf/Kandji) in corporate environments Familiarity with DevOps tools or hardware tinkering (Arduino, Raspberry Pi) Career Advancement at Your Fingertips: Explore Opportunities with Us By joining us you will get: Flexible working hours and hybrid flexibility Private medical healthcare offered by Luxmed Benefit System - MultiSport Card An inspiring, modern workplace with a great atmosphere based on the nordic working culture Our main office in Poznan (Poland): In-house gym Underground parking for bicycles, and scooters, including electric chargers Best-equipped kitchen - daily fresh fruit & vegetables, great coffee and a fantastic choice of tea, nuts & cereals Espeo Day: regular lunch or breakfast & office integration We are animal friendly Navigating the Hiring Process: What does the recruitment process for that position look like? HR Screening with Talent Acquisition Specialist (30 min) Technical Interview with IT & Security Lead (60 min) Interview with Hiring Manager (15 min) Job Offer