Zscaler Senior Expert

Summary: As a Zscaler Build and Support Senior Expert, your role is to design, implement, and provide ongoing support for Zscaler cloud security solutions, ensuring secure and optimized internet access across the organization.

Main Responsibilities:

• Design & Implementation:
  • Lead the architecture, deployment, and configuration of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions.
  • Develop and maintain technical documentation, including solution designs, implementation guides, and standard operating procedures.
  • Collaborate with network, security, and application product owner teams to integrate Zscaler with existing infrastructure.
• Support & Troubleshooting:
  • Provide advanced technical support for Zscaler solutions, including incident response, root cause analysis, and performance optimization.
  • Act as the escalation point for complex Zscaler-related issues.
  • Monitor system health, performance, and security posture, proactively addressing potential risks.
• Continuous Improvement:
  • Stay current with Zscaler product updates, security trends, and best practices.
  • Recommend and implement enhancements to improve security, user experience, and operational efficiency.
  • Conduct knowledge transfer and training sessions for IT Level 2 staff and end-users support group.
• Compliance & Governance:
  • Ensure Zscaler deployments comply with the organization's security policies and relevant regulatory requirements.
  • Participate in audits and risk assessments as needed.

Key Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 7+ years of experience in network security, with at least 2 years focused on Zscaler solutions.
• Deep expertise in Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).
• Strong understanding of networking (TCP/IP, DNS, VPN, firewalls, proxies).
• Excellent problem-solving, communication, and documentation skills.
• Ability to work independently and as part of a global team.

Nice to Have:

• Experience with cloud environments (e.g., Azure, AWS, Google Cloud).
• Relevant certifications (e.g., Zscaler Certified Cloud Professional, CCNP Security) are highly desirable.

Other Details:

• Qualifications & Experience: Bachelor’s degree; 7+ years of professional experience.
• Team Environment: May require collaboration with various teams globally.