Zscaler Senior Expert

🏢 Summary: Senior Cloud Engineer role focused on designing, implementing, and supporting secure Microsoft cloud and hybrid infrastructure solutions across Azure, Microsoft 365, and GCC High environments. The position combines hands-on engineering, technical leadership, and compliance-driven architecture in complex enterprise settings. The engineer will lead cloud security, identity management, endpoint management, and Azure Virtual Desktop initiatives. 🗂️ Requirements: 8+ years of experience in cloud engineering, systems engineering, or enterprise infrastructure, Strong hands-on experience with Microsoft 365 administration and security, Proven experience working within GCC High or regulated cloud environments, Deep expertise with Microsoft Intune for device and application management, Strong proficiency with Azure infrastructure (VMs, VNets, NSGs, Storage, Key Vault, Monitoring, Automation), Experience deploying and supporting Azure Virtual Desktop, Solid background in Windows Server and enterprise infrastructure, Strong understanding of identity management using Microsoft Entra ID, Ability to design secure, scalable, and compliant cloud architectures 📃 Skills: Azure, Microsoft365, GCCHigh, Intune, AzureVirtualDesktop, WindowsServer, ActiveDirectory, DNS, DHCP, GroupPolicy, EntraID, ConditionalAccess, MFA, SSO, ExchangeOnline, Teams, SharePoint, PowerShell, AzureCLI, Bicep, Terraform, Linux, FSLogix, KeyVault, NSG, VNet 🏢 Description: Senior Cloud Engineer We are seeking a Senior Cloud Engineer who brings deep Microsoft cloud expertise and thrives in secure, complex environments. The Senior Cloud Engineer will design, implement, and support cloud and hybrid infrastructure solutions across Microsoft 365, Azure, and GCC High environments. This role requires strong technical leadership, hands-on engineering capability, and the ability to collaborate with cross-functional teams to deliver secure, scalable, and compliant cloud solutions. Key Responsibilities - Architect, deploy, and manage Azure infrastructure including compute, networking, storage, identity, and security services. - Administer and optimize Microsoft 365 workloads, including Exchange Online, Teams, SharePoint, and security/compliance features. - Support and maintain GCC High (Government Community Cloud) environments, ensuring adherence to federal compliance and security requirements. - Lead configuration, policy development, and lifecycle management in Microsoft Intune (Endpoint Manager) for Windows, iOS, and Android devices. - Design, deploy, and support Azure Virtual Desktop (AVD) environments, including image management, FSLogix, scaling, and performance tuning. - Manage and maintain server infrastructure (Windows Server, AD DS, DNS, DHCP, Group Policy) in hybrid environments. - Administer and enhance identity and access management using Microsoft Entra ID, including Conditional Access, MFA, SSO, and identity governance. - Implement cloud security best practices, monitoring, and compliance controls across Azure and M365. - Troubleshoot complex cloud, identity, and infrastructure issues across hybrid environments. - Develop documentation, runbooks, and operational standards for cloud services. Required Qualifications - 8+ years of experience in cloud engineering, systems engineering, or enterprise infrastructure roles. - Strong hands-on experience with Microsoft 365 administration and security. - Proven experience working within GCC High or other regulated cloud environments. - Deep expertise with Microsoft Intune for device and application management. - Strong proficiency with Azure infrastructure (VMs, VNets, NSGs, Storage, Key Vault, Monitoring, Automation). - Experience deploying and supporting Azure Virtual Desktop. - Solid background in Windows Server and enterprise infrastructure. - Strong understanding of identity management using Microsoft Entra ID. - Ability to design secure, scalable, and compliant cloud architectures. Nice to Have - Experience with Linux (Ubuntu, RHEL, or similar). - Certifications such as: AZ-104: Microsoft Azure Administrator, SC-300: Identity and Access Administrator. - Experience with automation tools (PowerShell, Azure CLI, Bicep, Terraform). - Familiarity with Zero Trust principles and cloud security frameworks. Soft Skills - Strong communication and documentation skills. - Ability to lead technical initiatives and mentor junior engineers. - Consulting mindset with the ability to work independently in a remote environment. Benefits Health & Wellness: Medical (BC-BS), dental, and vision plans. Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance work-life balance.

🏢 Summary: The role involves leading the design, deployment, and support of Cisco SD-WAN Catalyst solutions to ensure secure and high-performance global network connectivity. The expert will act as a senior escalation point, integrating SD-WAN with existing infrastructure and cloud environments while maintaining compliance and performance standards. This position requires deep technical expertise in Cisco SD-WAN and advanced network engineering experience. 🗂️ Requirements: Bachelor’s degree in Computer Science, Information Technology or related field, 8+ years of experience in network engineering, Minimum 2 years of hands-on experience with Cisco SD-WAN solutions, Expertise in Cisco SD-WAN Catalyst components (vManage, vSmart, vBond, edge devices), Strong knowledge of TCP/IP, BGP, OSPF, MPLS, VPNs, QoS, Experience in architecture, deployment and configuration of SD-WAN solutions, Ability to provide advanced troubleshooting and incident response support 📃 Skills: Cisco, SD-WAN, Catalyst, vManage, vSmart, vBond, TCP/IP, BGP, OSPF, MPLS, VPN, QoS, Azure, AWS, GoogleCloud 🏢 Description: Join Emagine – Cisco SD-WAN Catalyst Build & Support Senior Expert Location: Pune, India Work Mode: Hybrid Joining: Immediate Joiners Preferred Summary The Cisco SD-WAN Catalyst Build and Support Senior Expert is tasked with designing, deploying, and managing Cisco SD-WAN Catalyst solutions across our global network, ensuring secure and high-performance connectivity for critical applications. Main Responsibilities Lead the architecture, deployment, and configuration of Cisco SD-WAN Catalyst solutions. Develop and maintain technical documentation: solution designs, implementation plans, and standard operating procedures. Integrate SD-WAN solutions with existing network infrastructure and cloud environments. Collaborate with security, application, and infrastructure teams for seamless integration. Provide advanced technical support for incident response, root cause analysis, and performance optimization. Serve as the escalation point for complex SD-WAN-related issues. Monitor network health, performance, and security, proactively addressing risks. Stay updated with Cisco SD-WAN product trends and best practices. Recommend enhancements to improve network security, reliability, and efficiency. Conduct training sessions for IT Level 2 staff and end-users support group. Ensure SD-WAN deployments comply with security policies and related regulations. Participate in audits, risk assessments, and documentation reviews as needed. Key Requirements Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 8+ years in network engineering, with at least 2 years focused on Cisco SD-WAN solutions. Expertise in Cisco SD-WAN Catalyst, including vManage, vSmart, vBond, and edge devices. Understanding of networking protocols: TCP/IP, BGP, OSPF, MPLS, VPNs, QoS. Nice to Have Experience with cloud networking (Azure, AWS, Google Cloud). Relevant certifications (e.g., Cisco CCNP Enterprise, Cisco SD-WAN Specialist). Excellent analytical and troubleshooting skills. Ability to work independently and collaboratively in a global team. Other Details This position operates in a global team environment while adhering to security and regulatory requirements.

🏢 Summary: The offer is for a Level 2 Network Support Engineer responsible for maintaining the stability, availability, and performance of a global network infrastructure. The role focuses on advanced troubleshooting, incident management, proactive monitoring, and operational support across LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. It is a hands-on, run-oriented position within a Follow-the-Sun support model requiring strong technical expertise in enterprise networking. 🗂️ Requirements: Strong knowledge of LAN and switching technologies, Strong knowledge of enterprise Wi-Fi environments, Experience with firewall technologies, Experience with Zscaler (ZIA/ZPA), Experience with SD-WAN environments, Understanding of WAN and underlay connectivity, Experience with network monitoring and observability tools, Understanding of ITIL processes and service management, Ability to perform advanced network troubleshooting, Experience in incident and major incident management 📃 Skills: LAN, Switching, Wi-Fi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SD-WAN, WAN, Monitoring, Observability, ITIL 🏢 Description: Role Overview The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Key Responsibilities Monitoring & Supervision Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Ensure incident records are properly documented and maintained. Request & Work Order Management Execute service requests and work orders related to network operations. Perform standard operational activities such as configuration changes, access requests, policy updates, and network provisioning tasks. Ensure all requests are completed within agreed service levels and operational procedures. Maintain accurate documentation of completed activities. Operational Support & Service Continuity Support daily network operations across global regions following a Follow-the-Sun support model. Ensure service continuity through proactive operational management. Participate in operational handovers between regions (APAC, EMEA, NAM/LAM). Collaborate closely with internal teams, vendors, and service providers to ensure efficient service delivery. Knowledge Management & Documentation Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Ensure troubleshooting guides remain accurate and up to date. Contribute to knowledge sharing across the support organization. Continuous Improvement Identify recurring issues and opportunities for operational improvements. Support automation and process optimization initiatives. Contribute to improving monitoring coverage, alert quality, and operational efficiency. Participate in service reviews and operational improvement discussions. Technical Skills - Strong knowledge of LAN and Switching technologies. - Strong knowledge of Enterprise Wi-Fi environments. - Experience with Firewall technologies (Palo Alto preferred). - Experience with Zscaler solutions (ZIA / ZPA). - Experience with SD-WAN environments. - Understanding of WAN and Underlay connectivity services. - Experience with network monitoring and observability tools. - Understanding of ITIL processes and service management practices.

🏢 Summary: Senior Cloud Engineer role focused on designing, automating, and maintaining enterprise-scale multi-cloud environments across Azure and AWS. The position centers on Infrastructure as Code, VM provisioning, OS image engineering, compliance automation, and CI/CD operations in secure, highly scalable environments. You will build reliable cloud automation solutions and support platform reliability in complex enterprise ecosystems. 🗂️ Requirements: 3+ years in Cloud Engineering, DevOps, or Platform Engineering, Hands-on experience with Azure and AWS, Experience with Infrastructure as Code (Terraform or CloudFormation), Strong scripting skills (Python, PowerShell, Bash, Shell), Experience with CI/CD pipelines and GitHub Actions, Knowledge of cloud networking, IAM, and cloud security, Experience with Ansible or configuration management tools, Experience with Linux and Windows systems 📃 Skills: Azure, AWS, Terraform, CloudFormation, Python, PowerShell, Bash, Shell, Ansible, GitHub, CI/CD, Packer, Kubernetes, Linux, Windows, IAM, OIDC 🏢 Description: Senior Cloud Engineer About the role We are looking for an experienced Senior Cloud Engineer to join a global infrastructure and cloud automation team responsible for designing, automating, and maintaining enterprise-scale multi-cloud environments across Azure and AWS. In this role, you will focus on cloud infrastructure automation, VM provisioning, OS image engineering, compliance automation, and CI/CD operations in highly scalable and secure environments. You will work closely with platform, infrastructure, and security teams to build reliable and auditable cloud solutions. This position is ideal for someone with strong hands-on experience in Infrastructure as Code, cloud automation, and DevOps practices who enjoys working in complex enterprise ecosystems. Key Responsibilities Multi-Cloud Infrastructure & Automation Design and maintain automated VM provisioning workflows across Azure and AWS environments Develop and maintain Infrastructure as Code solutions using Terraform and CloudFormation Build and maintain CI/CD pipelines and deployment automation processes Manage GitHub Actions integrations and cloud identity federation mechanisms Support event-driven cloud automation workflows Maintain post-provisioning automation using Ansible, PowerShell, and Bash scripting Troubleshoot incidents and ensure platform reliability across multiple environments OS Image Engineering & Compliance Design and maintain secure OS golden images for Azure and AWS platforms Develop and maintain Packer templates for automated image creation Implement OS hardening and compliance standards for Windows and Linux systems Manage integration of security and compliance tooling into cloud environments Support patching, compliance, and lifecycle management processes Cloud Operations & Platform Engineering Maintain monitoring, compliance, and maintenance automation across cloud platforms Support infrastructure scalability, reliability, and disaster recovery capabilities Collaborate with engineering, infrastructure, and security teams on platform improvements Prepare and maintain technical documentation and operational procedures Requirements 3+ years of experience in Cloud Engineering, DevOps, or Platform Engineering roles Strong hands-on experience with Azure and AWS cloud platforms Experience with Infrastructure as Code tools such as Terraform or CloudFormation Strong scripting skills in Python, PowerShell, Bash, or Shell Experience with CI/CD pipelines and GitHub Actions Knowledge of cloud networking, IAM, and cloud security best practices Experience with automation and configuration management tools such as Ansible Experience working with Linux and Windows environments Strong troubleshooting and problem-solving skills Good communication and collaboration skills Nice to have Experience with Packer and image automation Experience with Azure Entra ID / OIDC federation Knowledge of monitoring and observability tools Experience with Kubernetes or containerized environments Cloud certifications (AWS or Azure) Experience in enterprise-scale multi-cloud environmentsd

🏢 Summary: The Level 2 Network Support Engineer is responsible for maintaining the stability, performance, and availability of a global enterprise network infrastructure. The role focuses on monitoring, troubleshooting, and resolving network incidents across LAN, Wi-Fi, Firewall, SD-WAN, WAN, and Zscaler environments. It involves operational support in a Follow-the-Sun model and escalation of complex issues to higher support levels. 🗂️ Requirements: Experience in Network Operations or Network Support, Experience with enterprise-scale network infrastructures, Strong knowledge of LAN and Switching, Strong knowledge of Enterprise Wi-Fi, Experience with Firewall technologies, Experience with Zscaler (ZIA, ZPA), Understanding of ITIL processes, Ability to perform network diagnostics and troubleshooting 📃 Skills: LAN, WAN, Wi-Fi, Switching, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SD-WAN, ITIL, Networking, Monitoring, Troubleshooting 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position demands a strong background in network operations and expertise in enterprise-scale network environments. Main Responsibilities Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Investigate and resolve incidents escalated from Level 1 support. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Execute service requests and work orders related to network operations. Support daily network operations across global regions following a Follow-the-Sun model. Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Identify recurring issues and opportunities for operational improvements. Key Requirements Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Understanding of ITIL processes and service management practices. Nice to Have Experience with SD-WAN environments. Experience with network monitoring and observability tools. Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Other Details The position employs a global perspective, supporting teams across the APAC, EMEA, and NAM/LAM regions within the GCC Network Team, utilizing a Follow-the-Sun support model for effective operations. the position is based in Pune and follows a hybrid working model. We are currently looking for immediate joiners who can join the team at the earliest.

🏢 Summary: Senior Software Engineer role focused on migrating a legacy system to Microsoft Azure and developing enterprise-grade solutions using Angular and .NET in a global, large-scale environment. The position involves full-stack development, Azure cloud services, and building high-performance, secure, and scalable systems. The project is long-term, fully remote, and based on Scrum methodology. 🗂️ Requirements: Full-stack development experience in large-scale enterprise systems, Strong experience with .NET Core and .NET Framework, Front-end development experience with Angular or Razor, Hands-on experience with Azure services (Function Apps, Logic Apps, Event Grid, Service Bus), Experience with Service-Oriented Architecture (SOA), Knowledge of Design Patterns, SOLID principles, and Domain-Driven Design, Experience with event-driven, microservices, and serverless architectures, Experience building high-volume, low-latency REST APIs with ASP.NET Web API, Experience with ORM tools, preferably EF Core 📃 Skills: C#, .NET, .NETCore, Angular, Razor, Azure, FunctionApps, LogicApps, EventGrid, ServiceBus, ASP.NET, WebAPI, EFCore, SOA, REST, Microservices, Serverless, SQL, NoSQL 🏢 Description: As the Senior Software Engineer, You will be responsible for migrating a legacy system to the Microsoft Azure hosting as well as developing and supporting essential business systems serving a global audience. Project Information: Start : 2 weeks / 30 days of notice period Location : 100% remote Length of the project : first contract for 6 months, but the project is estimated to be at least 2 years long Workload : 37,5 h / week Responsibilities: Deliver enterprise-strength solutions for the Azure platform using Angular and .NET. Participate in Scrum ceremonies, elaboration, and refinement sessions. Provide functionally correct, unit-tested, deployable, and performant software artifacts. Collaborate with Developers, Architects, QAs, and Product Owners. Ensure software meets non-functional requirements, especially for Security, Maintainability, and Performance. Produce technical documentation (e.g. Wikis) as required during the Software Development Life Cycle (SDLC). Assist with code quality monitoring, reporting, and assurance across IB projects. Review/create user stories and acceptance criteria where applicable, supporting peer reviews for quality assurance. Support software releases and deploy code into the production environment. Perform demonstrations for stakeholders distributed globally. Facilitate handovers, support, and training of the application support team for new deliverables. Key Requirements: Full Stack Development experience within large-scale enterprise solutions. Extensive experience in .NET Core and .NET Framework. Comfortable with front-end development using Angular, Razor, or equivalent. Experience with Azure Development (Function apps, Logic apps, Event grid, Service bus). Commercial experience with Service-Oriented Architectures (SOA). Knowledge of Design Patterns, SOLID principles, and Domain Driven Design (DDD). Affinity for event-driven, microservices, and serverless architectures. Portfolio of high-volume, low-latency REST Services built on ASP.NET Web API. Proficiency with one or more ORMs, preferably EF Core. Nice to Have: Experience with polyglot persistence (NoSQL), Azure Storage Services, Azure Data Factory (ADF), and Power BI.

🏢 Summary: The role focuses on providing advanced Level 2 operational support to ensure stability, availability, and performance of a global enterprise network infrastructure. It involves proactive monitoring, incident resolution, configuration management, and troubleshooting across multiple network technologies in a follow-the-sun model. The position requires strong hands-on expertise in network operations and enterprise environments. 🗂️ Requirements: Strong experience in Network Operations or Network Support environments, Experience supporting enterprise-scale network infrastructures, Proven experience in incident management and advanced troubleshooting, Strong knowledge of LAN and Switching technologies, Strong knowledge of Enterprise Wi-Fi environments, Experience with Firewall technologies, Experience with Zscaler solutions (ZIA/ZPA), Experience with SD-WAN environments, Understanding of WAN and underlay connectivity services, Experience with network monitoring and observability tools, Understanding of ITIL processes and service management practices 📃 Skills: LAN, Switching, WiFi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SDWAN, WAN, TCPIP, ITIL, Monitoring, Observability 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Responsibilities: Monitoring & Supervision: Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management: Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Ensure incident records are properly documented and maintained. Request & Work Order Management: Execute service requests and work orders related to network operations. Perform standard operational activities such as configuration changes, access requests, policy updates, and network provisioning tasks. Ensure all requests are completed within agreed service levels and operational procedures. Maintain accurate documentation of completed activities. Operational Support & Service Continuity: Support daily network operations across global regions following a Follow-the-Sun support model. Ensure service continuity through proactive operational management. Participate in operational handovers between regions (APAC, EMEA, NAM/LAM). Collaborate closely with internal teams, vendors, and service providers to ensure efficient service delivery. Knowledge Management & Documentation: Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Ensure troubleshooting guides remain accurate and up to date. Contribute to knowledge sharing across the support organization. Continuous Improvement: Identify recurring issues and opportunities for operational improvements. Support automation and process optimization initiatives. Contribute to improving monitoring coverage, alert quality, and operational efficiency. Participate in service reviews and operational improvement discussions. Must Haves: Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Proven experience in incident management and operational troubleshooting. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Experience with SD-WAN environments. Understanding of WAN and Underlay connectivity services. Experience with network monitoring and observability tools. Understanding of ITIL processes and service management practices. Nice to Haves: Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Strong communication and collaboration skills. Ability to work effectively in a global and multicultural environment. Ability to manage priorities and work under pressure during critical incidents. Proactive and hands-on mindset. Ownership and accountability. Structured and detail-oriented. Team player with strong collaboration skills. Continuous improvement mindset. Other Details: Key Value of the Role: Ensure network service availability and operational stability. Deliver high-quality support and incident resolution. Maintain customer satisfaction through effective service delivery. Support a scalable and efficient global network operating model. Contribute to operational excellence and continuous improvement initiatives. Reason (Must Have): Strong experience in Network Operations: Essential for effectively managing complex network environments and resolving incidents efficiently. Experience supporting enterprise-scale network infrastructures: Necessary for understanding the complexities and requirements of large-scale networks. Reason (Nice to Have): Strong analytical and troubleshooting capabilities: Adds value by enhancing the quality of incident resolution and operational support. Customer-oriented mindset: Helps maintain high customer satisfaction levels, which is crucial in support roles. Trust Score: Score: High Evidence: Detailed responsibilities, specific technologies listed, and quantified experience levels enhance clarity for precise sourcing. Sourcing Guidance / Clarifications Needed: The job description provides good technical clarity for sourcing. Consider these potential recommendations to enhance the search: Recommendation: Search for candidates with skills in both LAN and Firewall technologies. Rationale: These skills are often found together in complex network environments and can provide more comprehensive candidates. Recommendation: Look for experience with automation tools alongside network troubleshooting. Rationale: Automation expertise can significantly improve operational efficiency and contribute to the continuous improvement initiatives mentioned. Recommendation: Consider candidates with experience in multi-cloud environments. Rationale: Experience in managing services across cloud platforms will lend valuable insight into a diverse network infrastructure.

🏢 Summary: Level 2 Network Support Engineer responsible for maintaining stability, availability, and performance of a global enterprise network infrastructure. The role focuses on advanced monitoring, incident resolution, and operational support across LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. It is a hands-on operational position ensuring service continuity and high-quality network support. 🗂️ Requirements: Strong experience in Network Operations or Network Support, Experience supporting enterprise-scale network infrastructures, Proven experience in incident management and advanced troubleshooting, Strong knowledge of LAN and Switching technologies, Strong knowledge of Enterprise Wi-Fi environments, Experience with Firewall technologies, Experience with Zscaler solutions, Experience with SD-WAN environments, Understanding of WAN and underlay connectivity, Experience with network monitoring and observability tools, Understanding of ITIL processes and service management 📃 Skills: LAN, Switching, WiFi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SDWAN, WAN, Underlay, Monitoring, Observability, ITIL 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Responsibilities: Monitoring & Supervision: Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management: Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Ensure incident records are properly documented and maintained. Request & Work Order Management: Execute service requests and work orders related to network operations. Perform standard operational activities such as configuration changes, access requests, policy updates, and network provisioning tasks. Ensure all requests are completed within agreed service levels and operational procedures. Maintain accurate documentation of completed activities. Operational Support & Service Continuity: Support daily network operations across global regions following a Follow-the-Sun support model. Ensure service continuity through proactive operational management. Participate in operational handovers between regions (APAC, EMEA, NAM/LAM). Collaborate closely with internal teams, vendors, and service providers to ensure efficient service delivery. Knowledge Management & Documentation: Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Ensure troubleshooting guides remain accurate and up to date. Contribute to knowledge sharing across the support organization. Continuous Improvement: Identify recurring issues and opportunities for operational improvements. Support automation and process optimization initiatives. Contribute to improving monitoring coverage, alert quality, and operational efficiency. Participate in service reviews and operational improvement discussions. Must Haves: Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Proven experience in incident management and operational troubleshooting. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Experience with SD-WAN environments. Understanding of WAN and Underlay connectivity services. Experience with network monitoring and observability tools. Understanding of ITIL processes and service management practices. Nice to Haves: Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Strong communication and collaboration skills. Ability to work effectively in a global and multicultural environment. Ability to manage priorities and work under pressure during critical incidents. Proactive and hands-on mindset. Ownership and accountability. Structured and detail-oriented. Team player with strong collaboration skills. Continuous improvement mindset. Other Details: Key Value of the Role: Ensure network service availability and operational stability. Deliver high-quality support and incident resolution. Maintain customer satisfaction through effective service delivery. Support a scalable and efficient global network operating model. Contribute to operational excellence and continuous improvement initiatives. Reason (Must Have): Strong experience in Network Operations: Essential for effectively managing complex network environments and resolving incidents efficiently. Experience supporting enterprise-scale network infrastructures: Necessary for understanding the complexities and requirements of large-scale networks. Reason (Nice to Have): Strong analytical and troubleshooting capabilities: Adds value by enhancing the quality of incident resolution and operational support. Customer-oriented mindset: Helps maintain high customer satisfaction levels, which is crucial in support roles.

🏢 Summary: Hands-on Level 2 Network Support Engineer role focused on maintaining stability, availability, and performance of a global enterprise network infrastructure. The position involves advanced monitoring, incident resolution, and operational support across LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. The role emphasizes strong troubleshooting skills, proactive operations, and high-quality service delivery. 🗂️ Requirements: Experience in Network Operations or Network Support, Experience with enterprise-scale network infrastructures, Proven incident management and troubleshooting experience, Strong knowledge of LAN and Switching, Strong knowledge of Enterprise Wi-Fi, Experience with Firewall technologies, Experience with Zscaler (ZIA / ZPA), Experience with SD-WAN, Understanding of WAN and underlay connectivity, Experience with network monitoring tools, Understanding of ITIL processes 📃 Skills: LAN, Switching, Wi-Fi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SD-WAN, WAN, ITIL, Monitoring 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Main Responsibilities Monitoring & Supervision: Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management: Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Key Requirements Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Proven experience in incident management and operational troubleshooting. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Experience with SD-WAN environments. Understanding of WAN and Underlay connectivity services. Experience with network monitoring and observability tools. Understanding of ITIL processes and service management practices. Nice to Have Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Strong communication and collaboration skills. Ability to work effectively in a global and multicultural environment. Ability to manage priorities and work under pressure during critical incidents. Proactive and hands-on mindset. Ownership and accountability. Structured and detail-oriented. Team player with strong collaboration skills. Continuous improvement mindset. Other Details Key Value of the Role: Ensure network service availability and operational stability. Deliver high-quality support and incident resolution. Maintain customer satisfaction through effective service delivery. Support a scalable and efficient global network operating model. Contribute to operational excellence and continuous improvement initiatives.

🏢 Summary: Senior System Administrator responsible for leading complex IT infrastructure projects across on-premises and cloud environments. The role focuses on defining system standards, optimizing performance, and overseeing global technology deployments. It includes advanced troubleshooting, automation, and technical mentorship within enterprise environments. 🗂️ Requirements: Advanced knowledge of Windows Server (2019–2025), Expertise in Microsoft 365, Office 365, Azure, Intune, Advanced administration of Active Directory and LDAP, Design and configuration of Group Policy (GPO), Experience with VMware or Hyper-V virtualization, Strong networking and infrastructure troubleshooting skills, Advanced scripting in PowerShell, Bash, or Python, Ability to lead IT infrastructure projects, Experience with cloud and on-prem deployments 📃 Skills: WindowsServer, Microsoft365, Office365, Azure, Intune, ActiveDirectory, LDAP, GPO, VMware, HyperV, PowerShell, Bash, Python, Networking, Virtualization 🏢 Description: Senior System Administrator Role Overview We are looking for a highly skilled Senior System Administrator to lead IT project deliveries and oversee complex infrastructure environments. In this role, you will develop sophisticated system standards, recommend performance improvements, and define best practices for both on-prem and cloud-based deployments. You will act as a technical mentor and a key expert in global technology rollouts. Technical Requirements Microsoft Expertise: Advanced knowledge of Windows Server (2019 – 2025), Microsoft Application Servers, and Modern Management. Cloud Services: Advanced expertise in Microsoft 365, Office 365, Azure, and Intune (all services required). Directory Services & Policy: Advanced knowledge of Active Directory/LDAP administration and Group Policy (GPO) design/configuration. Infrastructure & Virtualization: Strong experience with VMware or Hyper-V and a solid understanding of core networking and troubleshooting. Automation: Advanced scripting skills in PowerShell, Bash, or Python. Certifications: Microsoft Certifications (MCSE) or equivalent are highly desired. Key Responsibilities Project Leadership: Lead IT projects, develop project plans, conduct risk assessments, and implement contingency plans. Systems Standardization: Develop high-level system standards and document support procedures/best practices. Advanced Troubleshooting: Resolve complex issues across physical, virtual, and cloud deployments. Evaluation: Assist with hardware, software, and vendor evaluations to stay ahead of technology trends. Mentorship: Coach and mentor team members while interacting with peer technical groups. Nice to Have Experience in global deployments and rollouts of new technologies. Knowledge or experience in AI areas (Machine Learning, AI Engineering, Data Science).