ServiceNow Business Analyst (Technical)

🏢 Summary: Senior ServiceNow Engineer role focused on designing, building, and operating scalable ITSM and SPM solutions while consolidating the platform and modernizing integrations. The position involves end-to-end development, automation, testing, and governance of a multi-entity ServiceNow environment. You will drive migration from legacy ITSM tools and implement robust integration and CI/CD practices. 🗂️ Requirements: 5+ years ServiceNow development in production environments, Strong expertise in ITSM modules (Incident, Problem, Change, Service Catalog, Request, CMDB), Experience with ServiceNow SPM / Project Portfolio Management, Strong JavaScript scripting with Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, Experience with REST and SOAP integrations, Hands-on experience with MID Server and IntegrationHub, Experience with ATF automated testing, Experience with CI/CD pipelines, Understanding of OOB-first implementation principles, ServiceNow Certified System Administrator (CSA) or equivalent, Experience working in agile delivery environments, Knowledge of platform governance and sustainable customization practices 📃 Skills: ServiceNow, ITSM, SPM, JavaScript, GlideAPI, REST, SOAP, MIDServer, IntegrationHub, ATF, CICD, CMDB, ServiceCatalog, Incident, Problem, Change, Request, Demand, Portfolio 🏢 Description: About our Team: Our team is responsible for the ServiceNow platform, acting as the central hub for expertise and support for Market Units and IT departments across the organization. We focus on IT Service Management (ITSM) and Strategic Portfolio Management (SPM), ensuring the platform runs reliably, scales with business needs, and continuously evolves to support the organization’s growth. Role Purpose: We are looking for a hands-on Senior ServiceNow Engineer to join our ServiceNow chapter and drive platform consolidation, strengthen our Strategic Portfolio Management (SPM), and modernize integrations. This is not a maintenance role - you will design, build and operate solutions that directly impact thousands of users and key business processes. You will help shape a scalable and well-governed ServiceNow platform across multiple business entities, support the migration from legacy ITSM tools to ServiceNow as the single platform of record and contribute to simplifying and improving the integration landscape. Key Responsibilities: Design, configure and develop solutions across ITSM modules (Incident, Problem, Change, Request, CMDB) and SPM modules (Demand, Resource, Project & Portfolio Management) Build custom applications, flows, and automation using low-code tooling and JavaScript/Glide API Architect and implement integrations with enterprise systems (monitoring, HR, finance, DevOps) via REST, MID Server, and IntegrationHub; reduce existing integration debt Own end-to-end testing including ATF automated test suites and quality gates within CI/CD pipelines Design platform automation: event-driven workflows, scheduled jobs, SLA management, and notifications Operate within agile squads across the full delivery lifecycle Platform governance and sustainable customization practices Your Skills: 5+ years hands-on ServiceNow development and configuration in production environments Deep expertise across ITSM modules: Incident, Problem, Change, Service Catalog, Request, CMDB Proven experience with ServiceNow SPM/Project Portfolio Management Strong JavaScript scripting: Glide API, Business Rules, Script Includes, UI Policies, Client Scripts Understanding of OOB-first implementation principles Solid experience with integration patterns: REST, SOAP, MID Server, IntegrationHub Hands-on ATF experience and strong testing/QA discipline ServiceNow Certified System Administrator (CSA) or equivalent Experience in agile, cross-functional delivery environments Platform governance and sustainable customization practices Ideally, you also have: ServiceNow CIS certification in ITSM or SPM/ITBM Exposure to ITOM capabilities such as Discovery, Service Mapping, or Event Management is beneficial. Experience with PLANTA or comparable PPM tooling Familiarity with cloud infrastructure (AWS, Azure, GCP) in a platform ops context CI/CD tooling experience (Jenkins, GitLab CI, GitHub Actions) applied to ServiceNow delivery Experience with event-driven architecture, microservices, or API gateway patterns You will thrive here if you: Solve complex problems with elegant solutions, not workarounds Stay ahead of ServiceNow platform releases and evolving best practices Think upstream and downstream before you build Communicate clearly with both technical and non-technical stakeholders in distributed agile teams Thrive in fast-moving environments with competing priorities and incomplete information What you can expect from us: We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen). Paid time off: Enjoy 30 paid days off per year. Flexible benefits budget: Additional budget that can be used for both personal or professional development. Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services. Home office allowance: Support for a comfortable and productive remote work setup. Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Switzerland. Recruitment Process Overview: 45min video call with our recruiter. 1h Technical Video Call. 1h video call with Project Lead. Join us in shaping the future of insurance at Helvetia Baloise Group where in a dynamic, global team setting, you’ll have the freedom to bring your ideas to life and work alongside experts to solve demanding technical challenges.

🏢 Summary: Long-term hybrid role focused on administering, stabilizing, and continuously improving the ServiceNow platform in a secure, enterprise environment. The position involves configuration, integrations, incident support, and ensuring platform quality and compliance. Ideal for experienced ServiceNow professionals with strong governance and security awareness. 🗂️ Requirements: 5+ years of professional IT experience, 2+ years experience as ServiceNow Administrator, Hands-on ServiceNow administration and configuration, Knowledge of ServiceNow product portfolio and ITSM processes, Experience with requirements analysis and project support, Experience with system integrations, Understanding of complex IT systems interoperability, Knowledge of IT security standards, Experience creating technical documentation and SOPs, ServiceNow CSA certification, ServiceNow CAD certification or equivalent, English level B2 minimum, EU citizenship, Residence in Poland 📃 Skills: ServiceNow, ITSM, REST, SOAP, SSO, LDAP, WebServices, CSA, CAD, ITIL, BCMS 🏢 Description: Join a long-term international and public project where you will be responsible for the administration, stability, and continuous improvement of the ServiceNow platform in a secure, enterprise environment. This role is ideal for someone who combines strong technical expertise with a structured, quality-focused approach to platform management. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 60% onsite Budget: 140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Administer and maintain the ServiceNow platform, ensuring stability, performance, and security Configure and optimize ServiceNow modules (including ITSM and others) Analyse requirements and support implementation of new functionalities Ensure proper integration with external systems (REST, Web Services, SSO, LDAP) Maintain platform consistency, alignment, and configuration quality standards Support incident resolution, troubleshooting, and system improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to gap analysis and continuous improvement initiatives Support BCMS-related activities, including documentation and process alignment Collaborate with technical teams and stakeholders across the organization We pay attention to candidates who have 5+ years of professional IT experience, including 2+ years in a ServiceNow Administrator role Hands-on experience in ServiceNow administration and configuration Strong knowledge of ServiceNow product portfolio and Service Management processes Experience with requirements analysis and project support Knowledge of integration technologies (REST, SOAP, SSO, LDAP, Web Services) Understanding of complex IT systems and their interoperability Familiarity with IT security standards Experience in creating technical documentation and SOPs Strong analytical skills, attention to detail, and problem-solving mindset Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Experience in solution design or architecture support Exposure to process standardization and governance initiatives We offer Hybrid work model (Warsaw – approx. 60% onsite) Long-term cooperation Opportunity to work in a secure, enterprise-scale environment Collaboration with international teams and stakeholders Real impact on platform stability, governance, and improvement Private medicale care, MultiSport Card, life insurance Additional information Security clearance required (EU CONFIDENTIAL – initiated within first 45 days)

🏢 Summary: Senior Federal ERP Systems Consultant role focused on leading analysis, design, implementation, and optimization of federal financial management and ERP systems, particularly Oracle Federal Financials. The position involves end-to-end project leadership, regulatory compliance support, system modernization, and oversight from requirements through go-live and transition to operations. Candidates must have extensive federal financial systems experience and the ability to obtain a Public Trust clearance. 🗂️ Requirements: 10+ years IT/ERP and business-process consulting experience, Hands-on experience with Oracle Federal Financials or comparable federal ERP systems (GL, AP, Purchasing, Procurement, Assets, Reporting), Proven ability to lead projects independently from requirements to go-live, Working knowledge of federal financial regulations and Treasury/OMB requirements, Strong system analysis and process design experience, Technical documentation and training development experience, Ability to obtain and maintain a federal Public Trust clearance, Ability to pass a federal background investigation, U.S. Citizenship or Permanent Residency 📃 Skills: Oracle, ERP, GL, AP, Purchasing, Procurement, Assets, Reporting, G-Invoicing, Treasury, OMB, ERM, eTravel, GO.gov, IFMS, activPayroll, SQL, Documentation, UAT 🏢 Description: At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. we are seeking an experienced Senior Federal ERP Systems Consultant to lead analysis, design, implementation, and optimization of federal financial management and ERP systems. The ideal candidate will possess deep expertise in Oracle Federal Financials or comparable federal ERP platforms, strong project leadership capabilities, and extensive experience supporting federal financial operations, Treasury mandates, and business process modernization initiatives. Key Responsibilities Analyze requirements and conduct feasibility studies for new and ongoing initiatives. Explore alternatives, perform cost analysis, and report findings and recommendations to ABMC management. Produce conceptual and detailed system/process designs. Provide project management and oversight of development and implementation activities. Collaborate with staff, the SSP, and other contractors to complete project requirements. Develop procedures, documentation, Quick Reference guides, training materials, and internal controls. Conduct user acceptance testing and deliver end-user training. Oversee go-live migration and transition systems to operations. Submit monthly progress reports to the COR by the third business day of each month. Qualifications 10+ years of IT/ERP and business-process consulting experience, including hands-on work with financial management systems. Direct experience with Oracle Federal Financials or comparable federal ERP/financial systems (GL, AP, Purchasing, Procurement, Assets, reporting). Demonstrated project leadership: ability to run a project independently from requirements to go-live. Working knowledge of federal financial regulations and Treasury/OMB requirements (e.g., G-Invoicing, federal travel regulations). Strong analysis, system/process design, and technical-writing skills (documentation, training, internal controls). Excellent communication; able to work with non-technical stakeholders across countries and time zones. Self-directed; comfortable with an intermittent, variable workload and accountable for quality and timeliness Nice to have Oracle Federal Financials (FMS): maintain procedures/training and the automated credit-card reconciliation process; fixed-asset forms and procedures. Foreign Service National (FSN) payroll: support the activPayroll conversion, validation/balancing processes, GL interface and Treasury/ITS file work, and transition to operations. G-Invoicing and Treasury mandates: evaluate and implement solutions for intragovernmental Buy/Sell transactions. Enterprise Risk Management (ERM): migrate the ERM database to a cloud platform with added reporting and workflow. eTravel / GO.gov: refine eTravel and transition to the GSA-mandated GO.gov system. Integrated Facilities Management System (IFMS): complete implementation, reporting, and process-flow enhancements. Security & Eligibility Requirements Ability to obtain and maintain a federal Public Trust (suitability) clearance Must be able to pass a federal background investigation U.S. Citizenship or Permanent Residency required (no visa sponsorship available) Benefits Referral Bonus (401k) Matching Holidays – Eleven Technology Reimbursement Short-Term & Long-Term Disability Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days) 80% Employer Paid Health Care Plan (Medical, Dental & Vision) Equal Opportunity Employer Minority/Female/Veteran/Disability All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group. Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.

🏢 Summary: Long-term hybrid B2B role focused on development, customization, and maintenance of a complex ServiceNow platform in a secure, enterprise-scale environment. The position involves designing custom solutions, managing integrations, and ensuring platform performance, security, and compliance. Work is conducted in English within an international team, with partial onsite presence in Warsaw. 🗂️ Requirements: EU citizenship, Residence in Poland, 5+ years of IT experience, 3+ years of ServiceNow experience, Hands-on ServiceNow development and configuration experience, Strong knowledge of ServiceNow platform and ecosystem, Experience with ServiceNow integrations, Knowledge of IT service management processes, Understanding of IT security standards, ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD) or equivalent, English B2 level minimum 📃 Skills: ServiceNow, REST, SOAP, SSO, LDAP, WebServices, DevOps, ITSM, MariaDB 🏢 Description: Join a long-term international project where you will contribute to the development and maintenance of a complex ServiceNow platform in a secure and highly regulated environment. This role offers stability, technical growth, and the opportunity to work on enterprise-scale solutions. Project information: Type of project: IT services Office location: Warszawa, plac Europejski Work model: Hybrid - 20% onsite Budget:140-180 PLN net/h - b2b (depending on seniority level) Project language: English Project length: Long-term Only candidates with citizenship in the European Union and based in Poland Start date: ASAP (depending on candidate's availability) Your responsibilities Develop and implement ServiceNow configurations and customizations Analyse business needs and advise on new platform functionalities Design and develop custom solutions within ServiceNow Perform testing, validation, and code reviews to ensure quality and stability Collaborate with architects and administrators on development projects Maintain and manage ServiceNow instance, ensuring performance and security Support integrations with external systems (REST, Web Services, SSO, LDAP) Troubleshoot incidents and implement bug fixes and improvements Create and maintain technical documentation, SOPs, and knowledge base articles Contribute to continuous improvement, risk management, and platform optimization We pay attention to candidates who have 5+ years of professional experience in IT, including 3+ years in a similar ServiceNow role Hands-on experience in ServiceNow development, configuration, and maintenance Strong understanding of ServiceNow platform and its product ecosystem Experience in custom solution development and DevOps environments Knowledge of Service Management processes Experience with integrations (REST, SOAP, SSO, LDAP, Web Services) Understanding of IT security standards and complex system environments Ability to analyse requirements and support technical solution design Strong analytical thinking, attention to detail, and problem-solving skills Good communication skills and English at min. B2 level Certifications (required) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) or equivalent Nice to have Experience with ServiceNow on-premise environments Knowledge of MariaDB, performance tuning, and backend maintenance Experience in solution design and architecture support We offer Hybrid work model (Warsaw – approx. 20% onsite) Long-term project ensuring stability Opportunity to work in a secure, enterprise-level environment Collaboration with experienced international teams Real impact on platform development, maintenance, and optimization Additional information Security clearance required (EU CONFIDENTIAL – process initiated within first 45 days)

🏢 Summary: The role involves leading functional activities for a federal financial management modernization program, acting as the bridge between Oracle Core FS solution capabilities and federal business requirements. It focuses on ERP functional implementation, business process reengineering, compliance with federal financial standards, and supporting multi-agency SaaS financial environments. The position requires deep expertise in federal financial operations, Oracle ERP, and regulatory frameworks to ensure successful system configuration, integration, and audit readiness. 🗂️ Requirements: Minimum 7 years of federal financial management experience, Experience leading functional workstreams on Oracle ERP implementations (Oracle EBS 12.x preferred), Knowledge of federal financial regulations (OMB A-123, CFO Act, FASAB), Experience with multi-agency shared services or multi-tenant SaaS financial systems, Experience in requirements traceability and gap analysis, Ability to facilitate stakeholder sessions and validate configurations, Ability to obtain and maintain Public Trust / Suitability clearance 📃 Skills: Oracle, ERP, EBS, SaaS, FIBF, FASAB, OMB, DATAAct, ICFR, SQL 🏢 Description: At i360technologies, we specialize in business consulting and technology services for federal agencies. We are seeking an experienced Functional Lead to support an enterprise financial management modernization program. The Functional Lead serves as the primary liaison between the Core FS solution capabilities and the business requirements of federal organizations and agencies. This role bridges technical implementation and federal financial management business operations, ensuring the solution meets the FFM Business Standards defined in the Federal Integrated Business Framework (FIBF) and satisfies the unique operational needs of a complex, multi-agency government financial environment. Quick Facts Benefits: Holidays - Eleven Retirement Plan (401k) Matching Short-Term & Long-Term Disability Life Insurance (Basic, Voluntary & AD&D) Health Care Plan (Medical, Dental & Vision) Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days) Responsibilities Lead functional analysis of requirements traceability, identifying gaps between existing legacy FM system capabilities and the proposed Core FS solution. Drive business process analysis and reengineering for financial management functions including general ledger, accounts payable, accounts receivable, budget execution, cost management, financial reporting, and financial statement preparation. Collaborate with program financial management teams and agency representatives to define standardized business processes, standard operating procedures (SOPs), and complementary internal controls for the solution. Lead functional configuration activities for the Core FS solution, ensuring alignment with FIBF FFM Business Standards and agency-specific requirements. Serve as the functional authority for solution demonstrations and Operational Readiness Demonstrations, confirming that implemented capabilities meet government-defined acceptance criteria. Support data cleansing, mapping, and conversion planning by providing subject matter expertise on financial data structures, chart of accounts, and legacy FM system data models. Facilitate stakeholder migration readiness assessments and change management planning activities for agencies transitioning to the new solution. Coordinate with the Oracle Trainer to ensure training curricula accurately reflect functional business process decisions and system configurations. Provide functional input into integration design between the Core FS solution and agency-specific administrative and mission systems. Support financial audit readiness activities, including response to DATA Act issues and financial statement notices of findings and recommendations (NFRs). Actively participate in PMO governance reviews and contribute to program, performance, and risk management reporting. Qualifications Minimum 7 years of experience in federal financial management with a focus on ERP functional implementation and business process design. Demonstrated experience leading functional workstreams on Oracle ERP implementations (Oracle EBS 12.x preferred) within CFO Act agency environments. Deep knowledge of federal financial management business processes and applicable regulatory frameworks including OMB Circular A-123, the Chief Financial Officers Act, and FASAB accounting standards. Experience working with multi-agency financial shared services environments and multi-tenant SaaS financial management solutions. Proven ability to facilitate working sessions with diverse government stakeholders to elicit requirements, validate system configurations, and drive consensus on business process decisions. Strong proficiency in requirements traceability, gap analysis, and functional specification development. Excellent written and oral communication skills including ability to author formal deliverables and present to senior government leadership. Ability to obtain and maintain a Public Trust / Suitability clearance. Preferred Qualifications Experience supporting large-scale federal financial management SaaS implementations. Familiarity with FIBF Federal Financial Management (FFM) Business Standards. Experience supporting financial management shared services operations across multiple agencies. Experience supporting financial management system migrations across large, complex federal programs. Knowledge of financial compliance requirements including DATA Act, improper payment reporting, and internal controls over financial reporting (ICFR). Certified Government Financial Manager (CGFM) or Certified Public Accountant (CPA) credential. i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability. Only Direct Hires - No recruiting or staffing firms' submissions will be considered.

🏢 Summary: Position for a ServiceNow ITOM Developer (Regular or Senior) focused on designing, developing, and optimizing enterprise-scale ITOM solutions within the ServiceNow platform. The role involves working with Discovery, Service Mapping, Event Management, CMDB, and building integrations and automations. Depending on experience, responsibilities include solution design and mentoring junior developers. 🗂️ Requirements: Hands-on experience with ServiceNow development, Strong knowledge of JavaScript and Flow Designer, Experience with Business Rules configuration, Understanding of CMDB and Discovery fundamentals, Experience with ServiceNow platform configuration and customization, Expertise in ITOM modules (Discovery, Service Mapping, Event Management), Experience designing technical solutions, Experience with REST, SOAP, and MID Server integrations, Ability to mentor junior developers (Senior level), English level B2+ (Regular) or C1 (Senior) 📃 Skills: ServiceNow, JavaScript, FlowDesigner, CMDB, Discovery, ITOM, ServiceMapping, EventManagement, BusinessRules, REST, SOAP, MIDServer, AWS, Azure, GCP, ITIL, Agile 🏢 Description: Tech stack: JavaScript ServiceNow FlowDesigner CMBD/discovery fundamentals ITOM modules Requirements: Required Skills (Regular) Hands-on experience with ServiceNow development Knowledge of JavaScript, Flow Designer, Business Rules Understanding of CMDB / Discovery fundamentals Experience with platform configuration & customization English level B2+/C1 Required Skills (Senior) Strong experience as ServiceNow Developer Solid expertise in ITOM modules (Discovery, Service Mapping, Event Mgmt) Experience designing technical solutions Knowledge of integrations (REST / SOAP / MID Server) Ability to mentor junior developers English level C1 (advanced / fluent) Nice to Have ServiceNow certifications ( CSA / CIS-ITOM ) Experience with cloud technologies (AWS / Azure / GCP) Knowledge of ITIL / Agile Scripting & performance optimization skills Project description: We are looking for a ServiceNow ITOM Developer to join our growing ServiceNow practice. Depending on your experience level (Regular / Senior), you will design, develop, and optimize solutions within the IT Operations Management (ITOM) area, working on enterprise-scale implementations. Main responsibilities: Develop and configure solutions within the ServiceNow platform Work with ITOM modules such as: Discovery, Service Mapping, Event Management, CMDB Build workflows, integrations, and automations Collaborate with architects, consultants, and stakeholders Participate in troubleshooting, optimization, and enhancements Contribute to best practices and code quality standards