Senior Software Engineer, Onboarding

Quick Facts

• Role: Senior Software Engineer, Onboarding (Remote, US)

Description

Design and build AI agents that complete restaurant onboarding work across Toast systems, from tool design and permissions to evaluation, guardrails, and production monitoring. Own the onboarding backend and reshape it for agent-driven flows, then connect every launch to measurable outcomes like setup quality and readiness to go live. Ship full-stack changes to the restaurant-facing setup experience when needed and collaborate with product, design, onboarding operations, and data science to iterate based on results.

Responsibilities

• Design and build AI agents for onboarding completion: tool design, permissions, evaluation, guardrails, and production monitoring

• Build reliable agent tools for onboarding systems covering payments, payroll, hardware, menus, and appointments

• Own and evolve the onboarding backend for agent-driven flows

• Create evaluation and measurement tied to real outcomes (setup quality, readiness, and post-launch help needed)

• Ship full-stack changes in the restaurant-facing setup experience when required

• Partner cross-functionally to turn onboarding problems into agents and testable product changes

• Contribute to technical design and architecture; help set engineering standards for AI-powered systems

• Mentor engineers via code review, pairing, and sharing AI development practices

Requirements

• 5+ years of software engineering experience building and operating production backend systems in Kotlin, Java, or another object-oriented language

• Experience building LLM systems where the model takes real actions through tools (production or serious side projects), including practical understanding of nondeterminism, evaluation, and cost

• Proven ability to own outcomes end to end: design, launch, rollout monitoring, measurement, and iteration

• Product-minded builder who collaborates effectively across PM, design, and operations

• Uses AI coding tools like Claude Code as a core part of work; helps others improve with them

Benefits

Competitive compensation and a benefits program focused on healthy lifestyle and flexibility.