Implementation Architect

Quick Facts

• Own multiple concurrent customer implementations from kickoff through go-live and post-launch handoff
• Translate solution designs into practical implementation plans and acceptance criteria
• Support enterprise identity and access use cases (SSO/SAML, SCIM, provisioning, permissions)

Description

As an Implementation Architect, you help customers configure, implement, and launch Dropbox solutions across SMB, mid-market, and enterprise environments. You manage several implementations at once—driving configuration, integrations, identity setup, migrations, testing, enablement, go-live, and handoff—while identifying risks and troubleshooting technical issues. You’ll also contribute lessons learned and reusable documentation to improve implementation consistency.

Responsibilities

• Own several concurrent customer implementations from kickoff through configuration, testing, go-live, and post-launch handoff
• Translate agreed solution designs and customer requirements into implementation plans, milestones, dependencies, and acceptance criteria
• Support enterprise identity and access use cases including SSO/SAML, SCIM, identity provisioning, and permission configuration
• Lead customer implementation workshops, technical working sessions, status meetings, enablement sessions, and implementation handoffs
• Troubleshoot implementation issues using established tools, documentation, and escalation paths
• Document implementation decisions, configurations, testing results, risks, and handoff requirements clearly
• Use approved AI and technical tools to accelerate implementation documentation, troubleshooting, scripting, testing, and knowledge capture while maintaining output quality and accuracy

Requirements

• Hands-on experience implementing SaaS products
• Ability to independently deliver standard to moderately complex implementations using established approaches
• Experience supporting enterprise identity and access use cases including SSO/SAML, SCIM, identity provisioning, and permission configuration
• Ability to lead customer implementation workshops and technical working sessions
• Ability to troubleshoot implementation issues using established tools, documentation, and escalation paths
• Ability to clearly document decisions, configurations, testing results, risks, and handoff requirements
• Ability to use approved AI and technical tools to accelerate documentation and troubleshooting while maintaining quality and accuracy

Benefits

• Compensation range: $133,100–$180,100 USD (US Zone 2)
• Compensation range: $118,300–$160,100 USD (US Zone 3)
• This role is not available in Zone 1