Telehealth Clinical Health Technician

Quick Facts

Telehealth Clinical Health Technician supporting virtual patient care.

Description

Supports patient care delivery using telehealth technologies to improve Veterans’ access to care and help them manage their health. Enables synchronous and asynchronous communication with health care teams and supports coordination, tracking, and management of care.

Responsibilities

• Prepare the clinical environment, including medical and telecommunications equipment for telehealth encounters.
• Serve as a tele-presenter within scope of practice during Clinical Video Telehealth (CVT) and VA Video Connect (VVC) encounters (establish and maintain video conferencing connections, introduce patient and provider sites, and follow clinician instructions).
• Serve as an imager and clinical data manager for Store and Forward Telehealth (SFT) by capturing images, collecting data, and transmitting them electronically for clinician review per VHA guidelines.
• Receive and schedule intra-facility and inter-facility telehealth appointments using an electronic resource-based scheduling system.
• Screen patients for the appropriate telehealth modality and refer patients who do not meet established criteria.
• Monitor and maintain schedules for rooms, patients, technologies, and clinical providers/presenters to ensure efficient operations.
• Configure, install, troubleshoot, clean, and perform minor routine maintenance of telehealth technology; manage inventory and coordinate troubleshooting/repair/replacement with the National Telehealth Technology Help Desk.
• Arrange and complete test video calls with Veterans to prepare them for clinical encounters.
• Maintain information and resources for local and remote providers to support contingency and emergency plans.

Requirements

• U.S. citizenship.
• Proficiency in written and spoken English.
• Subject to background/security investigation.
• Complete online onboarding and pre-employment requirements; pass a pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program.
• Selective Service registration required for males born after 12/31/1959.
• Education/experience requirement: one year of relevant health care experience OR four academic years above high school with related coursework OR an equivalent combination of experience and education.

Benefits

• Competitive salary and regular salary increases.
• Paid Time Off: 37–50 days annual paid time per year (annual leave, sick leave, and paid federal holidays).
• Parental leave (after 12 months of employment).
• Child care subsidy eligibility after 60 days for qualifying income levels.
• Retirement: traditional federal pension and federal 401K with up to 5% contributions.
• Insurance: federal health/vision/dental/term life/long-term care.
• Comprehensive federal benefits package (eligibility depends on position).