Health Technician (Hearing Instrument Specialist)

Quick Facts

• Role: Health Technician (Hearing Instrument Specialist)

• Setting: Audiology & Speech Service, patient care and related clinical areas

• Work schedule: Monday–Friday, 8:00 am–4:30 pm

• Telework: Not available

Description

Support audiology clinical programs by troubleshooting, inspecting, and repairing hearing aids and hearing assistive technology. Fabricate earmold impressions and assist with earmold ordering, fitting, and modification. Assist with patient visits (including equipment preparation, calibration support, and connectivity setup) and complete documentation and inventory/shipping tasks under the supervision of a licensed audiologist.

Responsibilities

• Troubleshoot and repair hearing aids and hearing assistive technology

• Perform visual and auditory checks of devices and accessories (including alerting devices)

• Fabricate earmold impressions using proper non-diagnostic otoscopy

• Order earmolds and fit/modify earmolds as needed

• Provide basic patient/caregiver hearing aid information aligned with the audiologist’s plan of care

• Prepare equipment and support set up/delivery of in-person and telehealth audiology visits, including daily biologic listening calibration and calibration of real-ear equipment

• Assist patients with hearing aid connectivity (app download, pairing, Bluetooth pairing, pairing accessories)

• Document procedures and code appropriate patient records for audiologist co-signature

• Maintain supply and equipment tracking; monitor inventory levels for RME and consumables; manage loaner hearing aids

• Process incoming devices from patients and prepare/charge devices for delivery

• Receive manufacturer/DLC repairs and restore device settings

• Maintain mailing/shipping supplies and facilitate follow-up communications/ordering through DLC

Requirements

• U.S. citizen

• Complete the required online assessment and onboarding steps

• Proficient in written and spoken English

• Subject to background/security investigation

• Selective Service Registration required for eligible males

• Active, full, current, unrestricted licensure/registration as a HIS; maintain required licensure/registration

• Active NBC-HIS board certification (or ability to obtain/maintain certification requirements if temporarily appointed)

Benefits

A career with the U.S. government includes a comprehensive benefits package; eligibility depends on the type of position. Contact the hiring agency for specific benefit details.