Health Technician (Hearing Instrument Specialist)

Quick Facts

• Role: Health Technician (Hearing Instrument Specialist)

• Focus: Audiology patient-care support and clinical program assistance

• Schedule: Monday–Friday, 8:00am–4:30pm

• Telework: Not available

Description

Provide primary patient-care support within Audiology services, including diagnostic and treatment assistance, patient charting, and patient education that does not require full audiology licensure. Support duties include hearing aid troubleshooting and repair, basic hearing aid information aligned with an audiologist’s treatment plan, triaging audiology requests, and earmold impression, ordering, and fitting/modification tasks. Work is performed in clinical and other patient-care areas involved with Audiology.

Responsibilities

• Troubleshoot and repair hearing aids

• Perform visual and auditory checks of hearing aids and hearing assistive technology (including accessories and alerting devices)

• Provide basic hearing aid information to patients and caregivers consistent with the audiologist’s plan of care

• Triage phone calls and audiology requests based on priority and urgency following the audiologist’s care plan

• Fabricate earmold impressions using proper non-diagnostic otoscopy

• Order earmolds based on plan of care through prosthetics or DLC and assist with fitting and modifying earmolds

Requirements

• U.S. citizenship

• Complete required application steps, including an online assessment

• Selective Service registration required for eligible males

• Proficient in written and spoken English

• Subject to background/security investigation

• Complete online onboarding and pre-employment requirements (including acceptable identification)

• Pass a pre-employment physical examination

• Participate in the seasonal influenza vaccination program

• Serve a 1–2 year trial period with continued employment based on performance and public interest

• Basic qualifications: DOL Apprenticeship Program for Hearing Aid Specialists OR two academic years above high school with relevant coursework

• Hold a full, current, unrestricted HIS license/registration

• Maintain active board certification from NBC-HIS

Benefits

A comprehensive U.S. federal employee benefits package is available; eligibility depends on the position type and status.