Health Technician (Hearing Instrument Specialist)

Quick Facts

Health Technician (Hearing Instrument Specialist)

Description

Provide direct and indirect patient care across audiology clinic and patient-care areas, supporting diagnostic and treatment procedures, patient charting, and patient education. Manage technical and administrative tasks related to hearing aid delivery and maintenance, including preparation for face-to-face and telehealth visits. Ensure timely and accurate documentation in the medical record and related electronic systems.

Responsibilities

• Conduct non-diagnostic otoscopy; identify abnormalities; perform cerumen management per audiologist plan of care
• Perform pass/fail hearing screenings and immittance screening without interpretation
• Take ear mold impressions; fit/modify ear molds
• Troubleshoot and repair hearing aids; perform listening checks and electroacoustic analyses
• Program hearing aids with previously stored settings; activate remote controls; pair hearing aids and accessories via Bluetooth
• Provide patient/caregiver instruction on hearing loss, hearing aids, assistive technology, communication strategies, and expectations
• Perform visual/auditory checks of hearing aids and assistive technology
• Register/certify/issue/track hearing prosthetic devices and manage loaner inventory (when applicable)
• Prepare equipment and perform daily biologic listening and real-ear system calibration checks
• Restore device settings after repair/replacement; coordinate factory returns when needed
• Support setup and delivery of face-to-face and telehealth visits, including app downloads and Bluetooth pairing
• Maintain supply/equipment tracking systems and manage RME and consumable stock
• Receive and route Veteran communications and facilitate follow-up per treatment plan
• Document all encounters in the electronic medical record and computerized tracking/ordering functions using ROES
• Complete documentation for each episode of care per timeliness standards and procedures as appropriate for audiologist co-signature

Requirements

• U.S. citizenship
• Proficiency in written and spoken English
• Background/security investigation
• Pre-employment physical evaluation
• Seasonal influenza vaccination requirement
• Selective Service registration for males born after 12/31/1959
• Completion of required onboarding and application documentation
• Hold a full, current, unrestricted Health Technician (HIS) license/registration and active NBC-HIS board certification
• If not board certified: temporary graduate HIS appointment under supervision of a licensed audiologist; entry level only; no promotion/conversion until board certification is obtained

Benefits

• Competitive salary with regular salary increases
• Paid time off: 37–50 days annual leave per year (plus sick leave and federal holidays)
• Parental leave: up to 12 weeks paid after 12 months
• Child care subsidy: may be available after 60 days for eligible full-time employees
• Retirement: federal pension (5 years vesting) and 401K with up to 5% VA contributions
• Insurance: federal health/vision/dental/term life/long-term care options
• Telework: not available