
Senior Software Engineer, Search Infrastructure
ServiceNow
Mountain View, CA • 18m ago • On-site
Senior
On-site
143,200 - 243,000 USD/yr
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Potential salary for Senior Software Engineer, Search Infrastructure role
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$143,200 – $243,000/year
Quick Facts
Role: Senior Software Engineer, Search Infrastructure
Focus: Agent-native, composable search infrastructure (indexing, ingestion/enrichment, entity intelligence)
Collaboration: Cross-functional work with Search Ranking, ML, and Platform engineering teams
Description
Own and build the infrastructural substrate behind an agentic search platform, covering the index engine, ingestion/enrichment pipeline, and entity/identity/feature intelligence. Design hybrid and multi-modal indexing at scale (sparse-vector, embedding-based semantic indices, and semantic-ID indexing) and ensure index-time enrichments stay aligned with query-time expectations. Improve performance, scalability, and observability end to end by running the full index lifecycle and operating large clusters in production.
Responsibilities
Build and operate hybrid indexing technology for large clusters (sparse, embedding-based, semantic-ID).
Own the full index lifecycle and expose unified contracts for search primitives and agent “recipes.”
Design and run high-throughput ingestion and enrichment pipelines (parsing, chunking, embedding, entity resolution, access control).
Deliver permission-aware, multi-representation corpora that are agent-ready.
Implement multi-modal indexing across text, tables, diagrams, images, and audio/video with unified retrieval.
Contribute to a knowledge graph for entity resolution across enterprise sources.
Improve query latency, indexing throughput, and cluster health; apply techniques like vector quantization.
Drive reliability and operability via index lifecycle policies, capacity planning, and cluster scaling strategies.
Own search infrastructure end to end: intake, design, rollout, and ongoing production operations.
Requirements
BS or MS in Computer Science or equivalent engineering background (PhD plus).
2+ years of full-time industry experience.
Hands-on experience with search technologies; proficiency with Lucene, Solr, Elasticsearch, or OpenSearch (vector databases are a plus).
Eagerness to collaborate in a highly collaborative in-person team culture.
Benefits
Base pay guideline: $143,200 - $243,000 plus equity (when applicable), variable/incentive compensation.
Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations.
Flexible time away plan and family leave programs.
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