
Senior Staff Software Engineer
ServiceNow, Inc.
Santa Clara, CA • 1h ago • On-site
Senior
On-site
171,900 - 300,800 USD/yr
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Potential salary for Senior Staff Software Engineer role
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$171,900 – $300,800/year
Quick Facts
Role: Senior Staff Software Engineer (HR domain AI architecture)
Focus: Model-driven, agentic, and conversational experiences for HR scenarios; evaluation and safety infrastructure; production-quality engineering
Description
As a Senior Staff Engineer in HRSD, you set the technical direction for model-driven capabilities across the HR domain, including agentic and conversational experiences that interpret intent, reason over HR context, and act on a user’s behalf. You own architecture, standards, and evaluation infrastructure so multiple teams can ship these experiences safely. This is an engineering role focused on building and evaluating probabilistic AI behaviors in production—without training foundation models.
Responsibilities
Define AI architecture for the domain: agent decomposition/composition, reasoning placement, context assembly/bounding, tool exposure, and delegated autonomy
Own multi-release model selection/migration and orchestration strategy; manage build-vs-adopt and cost/latency/quality tradeoffs
Establish the autonomy boundary: enforce which HR actions may be automated vs. require human decision points, especially for pay, employment status, restricted records, and employee-relations
Provide a shared instruction and tool description surface as a versioned, upgrade-safe contract with extension points, deprecation paths, and compatibility guarantees
Build evaluation infrastructure: golden datasets, multi-turn suites, judge calibration, CI gates, and drift detection; extend coverage for HR-specific failure classes (access violations, cross-scope leakage, jurisdiction/policy variants)
Ensure production quality and safety with observability for containment, hallucination/tool-selection errors, unsafe actions, and injection vectors; design diagnosis without exposing restricted conversation content
Convert ambiguous problems into testable specs; define agent-assisted delivery standards, review expectations, and verification harnesses
Lead hands-on on the hardest integrations, risky migrations, and prototypes that resolve architectural debates
Partner across product, engineering, and design to translate business needs into robust technical designs
Requirements
7+ years of software engineering with demonstrated technical direction adopted beyond your immediate team
Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them
Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool/function calling, and structured output enforcement, including at least one production migration
Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, role scope separation, and restricted record handling under audit
Evaluation experience used by engineers beyond yourself: dataset curation, judge calibration, CI gating, drift detection
Strong system design, APIs, data modeling, and testing skills with a high quality mindset across front-end, server-side, and relational data
Accountable use of AI coding assistants and agents
On-call and incident-command experience for customer-facing systems with ownership of systemic fixes
Software stack experience including Java, JavaScript/TypeScript, React; ability to quickly learn new tools/frameworks
Bachelor’s degree in CS/software engineering or related technical field, or equivalent practical experience
Benefits
Health plans, including flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan and family leave programs
Base pay and equity (when applicable), plus variable/incentive compensation (details vary by location)
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