Distinguished Platform Engineer

ServiceNow, Inc.

Santa Clara, CA • 19m ago • On-site

Senior

On-site

279,100 - 488,400 USD/yr

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Quick Facts

  • Role: Distinguished Engineer (HR domain AI platform)
  • Focus: Architecture, standards, and evaluation infrastructure for agentic and conversational experiences

Description

As a Distinguished Platform Engineer, you set the technical direction for model-driven capability across HR. You own the architecture and infrastructure that lets multiple teams ship agentic and conversational experiences safely—engineered with code-like discipline for language-based logic and verified through large-scale evaluation rather than fixed assertions.

What You’ll Own

  • AI architecture for the HR domain (agent decomposition/composition, reasoning, context assembly, tool exposure, delegated autonomy)
  • Autonomy boundaries and human-in-the-path constraints for HR actions affecting pay, employment status, restricted records, or employee relations
  • Shared instruction and tool description surface as a versioned, upgrade-safe contract with extension points and deprecation paths
  • Evaluation infrastructure (golden datasets, multi-turn suites, judge calibration, CI gates, drift detection) including HR-specific failure classes
  • Production quality and safety via observability for containment, hallucination/tool-selection errors, unsafe actions, and injection vectors
  • AI-assisted engineering standards (turn ambiguous problems into testable specs; define verification harnesses and review expectations)
  • Hands-on ownership of hard integrations, risky migrations, and incident-level blockers

Requirements

  • 13+ years of software engineering experience with a record of technical direction adopted beyond your immediate team
  • Direct, hands-on experience authoring agentic instructions/prompts, designing autonomous workflows, and building the evaluations that verify them
  • Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool/function calling, and structured output enforcement (including at least one production migration)
  • Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers; scope separation; restricted record handling under audit
  • Evaluation experience used by other engineers: dataset curation, judge calibration, CI gating, drift detection
  • Strong system design, API, data modeling, and testing expertise across front-end, server-side, and relational data
  • Effective, accountable use of AI coding assistants and agents
  • On-call and incident-command experience on customer-facing systems, including ownership of systemic fixes

Benefits

  • Health plans with flexible spending accounts
  • 401(k) plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

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