Distinguished Platform Engineer
ServiceNow, Inc.
Santa Clara, CA • 19m ago • On-site
Senior
On-site
279,100 - 488,400 USD/yr
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Quick Facts
- Role: Distinguished Engineer (HR domain AI platform)
- Focus: Architecture, standards, and evaluation infrastructure for agentic and conversational experiences
Description
As a Distinguished Platform Engineer, you set the technical direction for model-driven capability across HR. You own the architecture and infrastructure that lets multiple teams ship agentic and conversational experiences safely—engineered with code-like discipline for language-based logic and verified through large-scale evaluation rather than fixed assertions.
What You’ll Own
- AI architecture for the HR domain (agent decomposition/composition, reasoning, context assembly, tool exposure, delegated autonomy)
- Autonomy boundaries and human-in-the-path constraints for HR actions affecting pay, employment status, restricted records, or employee relations
- Shared instruction and tool description surface as a versioned, upgrade-safe contract with extension points and deprecation paths
- Evaluation infrastructure (golden datasets, multi-turn suites, judge calibration, CI gates, drift detection) including HR-specific failure classes
- Production quality and safety via observability for containment, hallucination/tool-selection errors, unsafe actions, and injection vectors
- AI-assisted engineering standards (turn ambiguous problems into testable specs; define verification harnesses and review expectations)
- Hands-on ownership of hard integrations, risky migrations, and incident-level blockers
Requirements
- 13+ years of software engineering experience with a record of technical direction adopted beyond your immediate team
- Direct, hands-on experience authoring agentic instructions/prompts, designing autonomous workflows, and building the evaluations that verify them
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool/function calling, and structured output enforcement (including at least one production migration)
- Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers; scope separation; restricted record handling under audit
- Evaluation experience used by other engineers: dataset curation, judge calibration, CI gating, drift detection
- Strong system design, API, data modeling, and testing expertise across front-end, server-side, and relational data
- Effective, accountable use of AI coding assistants and agents
- On-call and incident-command experience on customer-facing systems, including ownership of systemic fixes
Benefits
- Health plans with flexible spending accounts
- 401(k) plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
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