Lead IT Hardware Technician (Printer Technician)

Quick Facts

• On-site at JWAC in Dahlgren, Virginia
• Short-term contract focused on printer refresh and KVM installations
• Hourly compensation: $55–$60 per hour + $5,000 completion bonus

Description

Short-term contract role supporting the Air Force JWAC under the JWAC IT Services Contract. You will stage, inventory, configure, and validate replaced equipment—specifically handling a printer refresh and KVM installations—while maintaining accountable records and protecting Government assets.

Responsibilities

• Install, configure, connect, relocate, and maintain networked printers and multifunction devices
• Diagnose and resolve printer hardware, software, driver, connectivity, queue, print-quality, and user-access issues
• Perform preventive maintenance and replace approved consumables or user-serviceable components
• Configure printers for authorized users, workstations, networks, and security domains in accordance with Government procedures
• Support print queues, printer mappings, drivers, firmware, and approved printer-management tools
• Coordinate vendor service, warranty repairs, replacement parts, and escalation for specialized support
• Respond to service requests/incidents and document actions, findings, parts, and resolution status
• Maintain accurate equipment records, including serial numbers, locations, configuration details, and maintenance history
• Assist with equipment inventories, property accountability, moves, installations, de-installations, and lifecycle replacement activities
• Provide courteous end-user support and clearly explain technical issues and corrective actions
• Coordinate with system administrators, network personnel, cybersecurity staff, Government representatives, and other technical teams
• Follow approved change/configuration, data-management, incident-management, and documentation procedures
• Protect Government-furnished equipment, controlled technical information, and access credentials
• Participate in required JWAC familiarization, security, safety, cybersecurity awareness, OPSEC, and other training; support scheduled maintenance windows/after-hours activities

Requirements

• Active DoD Top Secret Security Clearance
• Demonstrated experience supporting printers, multifunction devices, print servers, print queues, or related end-user peripherals
• Experience troubleshooting printer hardware, software, network connectivity, device drivers, and user-access issues
• Ability to read and follow technical procedures, configuration standards, work instructions, and vendor documentation
• Strong customer service, communication, organization, and problem-solving skills
• Ability to create clear service records, maintenance notes, inventory updates, and technical status information
• Ability to work independently while coordinating effectively with users, vendors, and other IT professionals
• Proficiency with Microsoft Windows and Microsoft Office applications
• Ability to work on-site at JWAC in Dahlgren, Virginia
• Ability to obtain and maintain required clearance/access/badge/training/information-assurance qualifications for the assigned task area

Benefits

• 100% coverage of employee benefit premiums: Medical (PPO or HDHP option), Vision, Dental
• Matching 401K
• Short- and long-term disability
• Pet insurance
• Professional development/education reimbursement
• Parking and transit benefits for NY, NJ, ATL, and DC Metro areas