MuleSoft Success Guide

Quick Facts

• Role: MuleSoft Success Guide (Customer Success)

Description

As a MuleSoft Success Guide, you will provide 1:1 guidance and coaching to strategic customers to help them maximize the value of their MuleSoft engagements. You will act as a trusted MuleSoft subject-matter expert, advising and optimizing customers’ current MuleSoft usage while tailoring engagements to their unique business needs and AI-related outcomes. You will also support mentoring and knowledge sharing to drive thought leadership within the Success Guide organization.

Responsibilities

• Serve as a trusted MuleSoft subject-matter expert for the Success Guide organization

• Engage with Premier and Signature customers reactively and proactively to enable, advise, and optimize MuleSoft usage

• Run engagements aligned with MuleSoft product capabilities, tailoring conversations to customer needs

• Build strong relationships with internal and external business stakeholders

• Mentor and share knowledge to drive thought leadership

Requirements

• US citizenship (required for US government case support)

• 2–3 years of customer-facing experience, preferably in technology

• Fluent English speaker

• Experience using and advising on MuleSoft or other middleware/integration technologies

• Excellent communication and interpersonal skills; ability to collaborate with cross-functional, global teams

• Ability to translate technical concepts and solutions into tangible business value and ROI

• Basic understanding of emerging integration, automation, and AI technologies

• Proactive, self-starting attitude with the ability to manage tasks independently and collaborate remotely

• Bachelor’s degree

Benefits

• Time off programs

• Medical, dental, and vision insurance

• Mental health support

• Paid parental leave

• Life and disability insurance

• 401(k)

• Employee stock purchasing program