Customer Success Manager (Public Sector)

Quick Facts

Customer Success Manager role focused on Public Sector customers purchasing a Signature Success Plan, driving measurable ROI using the MuleSoft Anypoint Platform.

Description

Serve as the single point of accountability for customer success deliverables, renewal, and expansion throughout the Signature lifecycle. Align business and technical stakeholders, drive adoption and technical health, track platform usage metrics, and manage risk using MuleSoft best practices. Apply AI literacy by using AI agents for routine success operations and using AI-driven sentiment/intent signals to flag early customer concerns.

Requirements

• 3+ years of relevant industry experience in Customer Success, SaaS platform use, or related fields
• 3–4 years supporting the MuleSoft Anypoint Platform (Runtime Manager, API Manager, Exchange, Design Center)
• MuleSoft Integration Associate and Developer certifications
• Strong consulting skills to drive business value and influence C-level conversations
• Excellent communication skills to translate technical issues into business terms
• Understanding of API lifecycle management (design, deploy, manage, monitor) and API-led connectivity (system, process, experience APIs)
• Basic knowledge of REST APIs and API security
• Office-flexible: in-office at least 3 days per week

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program