Principal Technical Customer Success Manager

Quick Facts

• Role: Principal Technical Customer Success Manager (T.CSM)
• Focus: Technical delivery, adoption, and value realization for platinum-level customers using the Armis platform
• Key scope: Align use cases to CISO goals, coordinate cross-functional teams, and guide operationalization

Description

Lead adoption and implementation plans for platinum-level accounts to ensure maximum value realization from the Armis platform. You will align customer use cases to CISO goals, identify growth opportunities based on Armis innovations and capabilities, and provide hands-on technical guidance for deployment and configuration. You serve as the customer advocate and technical liaison across executive, product, engineering, sales, training, and enablement teams.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers
• Understand customer use cases and provide recommendations to improve security posture and platform utilization
• Build and maintain trusted relationships with technical stakeholders and decision-makers
• Coordinate internally to meet customer objectives and act as the customer advocate
• Ensure deployment and configuration align with key business use cases and are delivered on schedule
• Stay current on third-party integrations and how they interact with Armis in customer environments
• Serve as a subject matter expert in your technical area
• Partner with Product, Engineering, Support, and Sales to drive account success

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field OR relevant certifications (CISSP, Security+, CEH)
• 8+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role
• 5+ years experience in network engineering, architecture, support, or design
• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments
• Strong communication and presentation skills across technical and executive audiences
• 3+ years experience in IT, security, healthcare tech, or similar environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures

Benefits

• Base pay guideline: $137,501–$180,950 plus equity (when applicable)
• Variable/incentive compensation and benefits
• Health plans including flexible spending accounts
• 401(k) plan with company match
• ESPP and matching donations
• Flexible time away plan and family leave programs