Case Management Specialist

Quick Facts

Case Management Specialist (federal role)

Description

Responsible for managing and tracking statutory notices and service requests throughout the full case lifecycle, including intake, assignment, case handling, closing, and follow-up. Acts as a primary client-facing contact (phone/email) to route and answer questions and ensure clients know how to access services. Leads initiatives to streamline service request processes and collaborates with internal teams to manage IAA creation, delivery, and billing while analyzing client feedback trends.

Requirements

• U.S. citizenship
• Selective Service registration for males born after 12-31-59
• Ability to meet/maintain suitability and security requirements via background investigation
• Specialized experience equivalent to at least GS-09 (or qualifying education substitution for GS-11)
• Preferred: knowledge of labor relations/collective bargaining and/or alternative dispute resolution (if applicable)
• Submission of a 2-page resume and completion of a USA HIRE assessment
• If using education to qualify: transcript required
• For GS-11 promotion applicants: time-in-grade of 52 weeks at the next lower grade

Benefits

A comprehensive U.S. government benefits package (eligibility depends on position type and status).