Outpatient Nurse Case Manager

Quick Facts

• Advanced professional nursing case management and care coordination role
• Manages a caseload of patients with chronic conditions
• Coordinates services across providers, clinics, and community programs
• Provides patient and family education and coaching

Description

Provide advanced nursing case management and care coordination services for eligible patients, including assessing needs, developing individualized care plans, and coordinating timely services across healthcare and community resources. Manage and maintain case management data to identify barriers, care gaps, and patient outcomes that support quality improvement. Deliver education and coaching to improve patient understanding, self-management, and treatment adherence.

Responsibilities

• Manage a caseload of patients with chronic conditions via assessment and individualized care plans
• Coordinate care across providers, clinics, and community programs
• Provide education and coaching to patients and families for self-management and adherence
• Collect and maintain case management data (utilization, barriers, interventions, outcomes)
• Use patient data to identify care gaps, improve coordination processes, and support quality improvement

Requirements

• U.S. citizenship required
• Selective Service registration required for males born after 12/31/1959
• Successful completion of a federal background investigation
• Pass E-Verify employment verification check
• Education from an accredited nursing program; foreign nursing graduates require CGFNS certification
• Passed NCLEX and hold an active, full, unrestricted professional nurse license
• Meet GS-9 or GS-11 minimum qualifications based on education and specialized experience
• Financial suitability: demonstrate financial responsibility and satisfy legal financial obligations
• Provide two valid forms of identification (REAL ID compliant if applicable)

Benefits

• Comprehensive federal employee benefits package (eligibility depends on position type)
• Annual leave accrual; possible credit for directly related prior non-federal experience or active-duty military service
• Recruitment/relocation incentives may be authorized (with at least a 1-year service agreement)
• Potential government housing availability
• IHS immunization policy compliance for vaccine-preventable diseases
• Student loan repayment programs may be available for qualifying disciplines (LRP separate from the hiring process)
• Promotion potential up to GS-11 (not guaranteed; management discretion)