Social Worker Program Coordinator

Quick Facts

• Role: Trauma Recovery Program (TRP) Coordinator / Social Worker Program Coordinator

Description

The Social Worker Program Coordinator oversees, plans, and develops the Trauma Recovery Program to ensure comprehensive patient care for Veterans across the continuum of care. You will provide evidence-based psychotherapy and direct patient care for Veterans with complex mental health needs, including PTSD, while supervising TRP staff and ensuring compliance with VHA directives, handbooks, and local SOPs. The role also includes program leadership, policy/procedure development, scheduling and triage coordination, performance monitoring, and complaint-response correspondence.

Responsibilities

• Provide evidence-based psychotherapy (EBP) and direct patient care for Veterans in the TRP, including evidence-based PTSD therapies

• Lead program oversight and development of the TRP vision with leadership, consultation, and operational guidance

• Develop TRP policies and procedures and support reporting/data analysis of performance outcomes (local and VISN)

• Serve as an EBP champion to encourage adoption of evidence-based treatment by providers and patients

• Ensure efficient TRP operations: timely triage of consults, maintain service schedules, and help implement new treatment modalities

• Coordinate coverage for provider call-outs/approved leave to minimize disruption of care

• Supervise TRP staff (including LIPs, RN care managers, and Peer Support Specialists): performance appraisals, feedback, and disciplinary/performance improvement processes

• Establish and monitor productivity and performance priorities/standards

• Protect clinical data under the Privacy Act and HIPAA; follow Release of Information and access instructions for computerized files

• Participate in interviews for program vacancies to ensure staff align with program knowledge/skills/attitudes/values

• Comply with CPRS documentation procedures and timeliness standards, including correct diagnostic/procedure coding and patient check-out

• Address TRP-related complaints (PATS/Congressional/White House) and draft responses in collaboration with senior leadership

Requirements

• U.S. citizenship

• Proficiency in written and spoken English

• Master’s degree in social work from a CSWE-accredited program

• State licensure/certification (and Advanced Practice-level for supervisory social worker duties) to independently practice at the master’s level

• One year of experience equivalent to GS-12 demonstrating advanced practice skills in a specialty area and/or advanced administration with progressively greater competency and judgment

• Ability to provide full supervisory duties (assignment of work, performance evaluations, staff selection/training, and recommending awards/advancements and, when appropriate, disciplinary action)

• Ability to oversee fiscal matters of supervised functions (fund controls, contracts, and equipment expenditures), forecast resources/equipment needs, and administer the allocated budget

• Subject to background/security investigation and required pre-employment onboarding/physical exam

• Pass urinalysis when selected for testing-designated positions

Benefits

Comprehensive federal benefits package; eligibility depends on position type and schedule (full-time/part-time/intermittent).