Program Coordinator (Veterans Outreach) – Social Worker

Quick Facts

• Role: Program Coordinator (Veterans Outreach) – Social Worker (GS-0185)

• Work schedule: Full-time, Monday–Friday, 08:00am–4:30pm

Description

The Program Coordinator establishes and manages veterans outreach services for military installations, Reserves, and National Guard facilities within the White River Junction VA Health Care catchment area. The role includes providing transitional briefings, developing outreach and communication materials, maintaining outreach activity tracking, and acting as a liaison for patient experience, rights, and advocacy. You will oversee Veteran Experience & Outreach activities and ensure veterans and families receive clear explanations of entitlements.

Responsibilities

• Develop and distribute targeted outreach materials (brochures, fact sheets, web content)

• Coordinate with local/regional media to increase veteran enrollment awareness

• Train and provide information to VA staff, other federal agencies, and community agencies

• Maintain a master list of all outreach activities

• Develop, maintain, and update a health system communication plan with internal and external stakeholders

• Serve as liaison regarding patient experience, patient rights, and advocacy

• Coordinate and oversee Veteran Experience & Outreach activities across internal/external outreach departments (e.g., mental health services, social work and homeless programs, Women’s Health, voluntary services, public affairs, Veterans Benefit Services, National Cemetery and Veteran Center)

• Explain entitlements to veterans and their families

• Assist facility leadership and staff in removing institutional barriers to ensure optimum care delivery

Requirements

• U.S. citizenship; Selective Service registration required for eligible males

• Proficient in written and spoken English

• Subject to background/security investigation

• MSW from a CSWE-accredited (or eligible) school; doctoral degree cannot substitute

• State licensure/certification to independently practice social work at the master’s level; for GS-12, advanced practice licensure and ability to provide supervision for licensure

• At least 2 years of experience post advanced practice clinical licensure; at least 1 year equivalent to GS-11 demonstrating advanced practice skills and judgment

• Demonstrated KSAs: program coordination/administration (consultation, negotiation, monitoring), policy/procedure writing, multidisciplinary supervision, work organization and prioritization, and training/orientation within clinical practice

Benefits

• Competitive salary and regular salary increases

• Paid time off: 37–50 days annual paid time off per year (annual leave, sick leave, and federal holidays)

• Parental leave after 12 months of employment (up to 12 weeks paid)

• Child care subsidy after 60 days for eligible full-time employees (subject to income limits)

• Traditional federal pension (5 years vesting) and federal 401K with up to 5% employer contributions

• Federal health/vision/dental/term life/long-term care insurance

• Telework: not available; Virtual: not a virtual position