Python Developer (AWS & Contact Center Applications)

Quick Facts

• Role: Python Developer (AWS & Contact Center Applications)
• Experience: 8+ Years

Description

Design, develop, integrate, and maintain scalable backend applications and AWS cloud-based solutions supporting modern contact center and customer engagement platforms. Build and integrate Genesys IVR call flows (routing, call flows, and IVR integrations) with RESTful APIs, microservices, and enterprise systems. Use Python for backend services and TypeScript/JavaScript for application components and integrations.

Responsibilities

• Design, develop, and maintain backend applications and APIs using Python
• Develop and integrate cloud-native applications using AWS services
• Build Genesys IVR solutions, including call flows, routing logic, and IVR integrations
• Develop and maintain contact center applications and customer interaction workflows
• Build application components and integrations using TypeScript and JavaScript
• Integrate Genesys IVR with backend services, APIs, CRM platforms, and enterprise applications
• Develop RESTful APIs and microservices to support contact center functionalities
• Use AWS Lambda, API Gateway, S3, SQS, SNS, CloudWatch, and related AWS services
• Implement real-time communication and event-driven integrations for contact center applications
• Troubleshoot, debug, and optimize application performance and system integrations
• Collaborate with solution architects, business analysts, QA teams, and contact center stakeholders
• Ensure application security, scalability, reliability, and performance
• Participate in code reviews, technical documentation, deployment, and production support

Requirements

• Strong hands-on experience in Python development
• Hands-on experience with AWS cloud services and cloud-native application development
• Hands-on experience with Genesys IVR
• Strong TypeScript development experience
• Experience developing and supporting Contact Center applications
• Strong experience with REST APIs, microservices, and system integrations
• Knowledge of IVR call flows, call routing, and customer interaction workflows
• Experience with AWS Lambda, API Gateway, SQS, SNS, CloudWatch, and related services
• Proficiency in JavaScript, TypeScript, and backend application development
• Experience with Git, CI/CD pipelines, and Agile development methodologies

Benefits

No specific benefits were provided in the posting.